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Customer Questions & Answers for
PN60E550D1F

Customer Questions & Answers:
35 Questions
 | 
34 Answers

Questions & Answers for samsung PN60E550D1F

Question

How do you remove the "unavailable" notification when using external speakers.?

I am using a sound bar and programmed the tv remote to control its volume and mute buttons. I turned off the TV speakers by choosing external speakers. However when I press the volume button a message stating "unavailable" shows up. The volume works. When this happens while watching Netflix the screen goes blank.
asked 2 years, 1 month ago
Lrs524
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, the remote with that TV cannot be programmed to control another device. The "Not Available" message that appears on your TV screen is indicative of the fact that you're attempting to submit a remote command to the TV that it doesn't allow. There is no way to disable this message from appearing. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

EX-LINK control codes?

I've found online that the EX-LINK port on the back of this television can be used to control the TV. I've made the special cable, connected it to my computer's USB serial adapter, and am able to control the TV from software by sending 7-byte control codes.

Here's my question: is there a comprehensive list of codes available for this particular model? The lists I've found are for older models. Some codes don't do quite what they say on my model, and I suspect there are a lot of controls for my model which aren't listed at all.

If someone has this list, it'd save me a lot of trial and error. Thanks!
asked 1 year, 4 months ago
slamb
Mountain View, CA, USA
on PN60E550D1F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I emailed support as suggested by SamsungTech73. They sent me a spreadsheet of control codes which was very helpful. Thanks!
answered 1 year, 4 months ago
slamb2
Mountain View, CA, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Why are the resolution specs for PN60E6500EF different than the resolution specs for PN60E550D1F?

Resolution Specs for PN60E550D:

Native Resolution 1920 x 1080 (Black & White)
Resolution 1080p Vertical

Resolution Specs for PN60E6500EF

Native Resolution: 1920 x 1080
Resolution 1080p

What is the significance of the terms "Black & White" and "Vertical" for the 550D and not for the 6500E? Does this imply a superior resolution for the 6500E than the 550D?
asked 2 years, 4 months ago
TCoke
Pensacola, Florida
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
They're the same. You're just noticing a Samsung's lack of standardization when reporting product features.
answered 1 year, 8 months ago
SloSuenos
Grover Beach
0points
0out of 0found this answer helpful.
Question

Is there a limit to the number of wireless 3D glasses that can be paired with the TV?

We have 2 pair of glasses and they paired fine. We want to buy more glasses but need to know if there is a limit to how many pairs can be paired with the TV first.
asked 2 years, 3 months ago
Nickn07
Texas, USA
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have conferred with our resident HDTV expert who indicates that a few more pairs shouldn't be an issue. He has heard of some limitations, but that's when the number of glasses exceeds 10 pairs.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Amazon App?

Can I download the amazon app for video streaming with Amazon Prime?
asked 2 years, 2 months ago
MKH38
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Amazon Prime app is currently being developed by Amazon and will be released/launched by Amazon when it is ready. Samsung does not control when the app will be ready and for further information please contact the app manufacturer or check the Samsung App Store periodically for updates.
answered 2 years, 2 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

3d glasses

i have a 50 inch 3d tv can i use any 3d glasses to it or does it have to be a special kind
asked 2 years, 1 month ago
loca2good4u
elizabeth nj
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can't use just any 3D glasses. For this model you can use either the SSG-4100GB/ZA or the SSG-3550CR/ZA. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Adobe Flashplayer cannot be downloaded.

Streaming audio and video files from Youtube, etc. cannot be played on the Samsung Browser due to outdated Adobe Flash Player. Attempts to download latest version of Adobe Flashplayer fails.

Samsung, you need to fix this with a firmware update as soon as possible. Its not a "Smart TV" if it cannot support simple flash player applications.

Why was this limitation not disclosed in the product literature? A lot of unhappy customers regarding this.

Please fix it NOW!!!!
asked 2 years ago
FlashNot
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We understand your frustration. While Samsung is constantly pushing the boundaries of technology for our TVs, there still remain limits. One of these is user-upgradeable plugins. At this time, the Flash functionality is limited somewhat. You can find more details here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408116&modelname=PN60E550D1F&modelcode=PN60E550D1FXZA

As to your request for an update, we'll send your feedback, but we cannot speculate on the timing or nature of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Amazon Prime App and Pandora App

Problems with Amazon Prime App. When app is opened, it says needs software update. When I go to software update in support, says no updates available. Despite advertising, Amazon Prime not available on TV. Likewise with Pandora, after registering online, Pandora still does not work on TV.
asked 1 year, 10 months ago
CaptainCJ
Raleigh, NC, USA
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you exit out of Smart Hub and make sure your TV has the latest firmware. The latest version listed online is 1022.2, which was released on 11/9/2012.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=169439&modelname=PN60E550D1F

Once your firmware is updated, the app should work correctly.

For more info on Pandora, please consult the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408130&modelname=PN60E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

connecting dvd carousel

i just bought the samsung smart tv anyone know the cable I need to connect a sony 400 dvd carousel?
asked 1 year, 10 months ago
beanz6
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=164054&modelname=PN60E550D1F&modelcode=PN60E550D1FXZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do you keep the Smart Hub screen from popping up?

After an update, the Smart Hub screen pops up for a few seconds on the regular TV screen.
asked 1 year, 9 months ago
vickys
Home
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We apologize for the inconvenience; we're looking into this issue at this time. There will be firmware fix for it. Please check for a firmware update soon! Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is skype an available app for this tv?

I know a web cam is needed for this. I didn't see the skype app available for DL at the app store.
asked 1 year, 9 months ago
Padawa
Alabama, USA
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You would need to purchase the following camera prior to installing the app.

http://www.samsung.com/us/video/tvs-accessories/VG-STC2000/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Smart view support and picture Mirroring on phones and tablets

Will the ability to mirror the tv picture onto tablets and phones through smart view be made available on this tv.
asked 1 year, 9 months ago
Littlbandit
Parkersburg, WV
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, the E550 will not support the Dual View App. However, the E7000 and higher Plasma TVs will support this feature.

-MrSamsung
answered 1 year, 9 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

Is it possible to keep Netflix logged in?

I haven't been able to find a setting anywhere on the tv or on my netflix to keep the tv paired to my account. Is it possible that when I log in to netflix on a separate device that it logs the tv's application off and is there a way to keep netflix logged in?
asked 1 year, 8 months ago
Schwan
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

According to our TV specialist, you can up to 5 devices registered with no issue and TV should not forget the information.

That being said, I recommend you perform a reset of Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408107&modelname=PN60E550D1F

We also recommend you check and make sure your TV has the latest firmware. Our research indicates the latest build is 1025.0 released on 12/13/2012.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=169438&modelname=PN60E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

The volume button keeps acting up on my remote. All other buttons work good. Whats the problem? I checked and tried new batteries didnt solve issue.

asked 1 year, 6 months ago
Shemp
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168784&modelname=PN60E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is reflections of lights & etc on the tv screen a problem with plasma tvs

asked 1 year, 5 months ago
mwayne
Statesboro, GA, USA
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is technology that helps dim reflections from ambient light on all of our panels - Plasma, LED or LCD. However, none of them will completely mute ambient light if the room contains an ample amount of bright lights.

However, if you have bright lights - or the sun sets behind you while you watch TV through a large picture window, literally ANY television set would have difficulty getting rid of reflection.

In most cases, people aren't bothered by the reflection. If you find that you are, you can always either adjust the lighting in the room to suit your tastes.

Thanks for your interest in Samsung televisions.

--Mr.Samsung
answered 1 year, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new plasma television turns on but no picture

I have been having a problem with my new PN60E550D television in that often it will power on with sound, but no picture. I have tried unplugging it for a while so it will 'recycle' but sometimes this works and sometimes it does not. Usually if I unplug it overnight, that usually works for a while to get the tv to boot up with picture, howevver the problem does return eventually.
Is there anything I can do further to resolve this problem?
Thank you.
asked 1 year, 4 months ago
Anonymous
Citrus Heights, CA, USA
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article with some troubleshooting steps that may correct your no picture issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=379380&modelname=PN60E550D1F&modelcode=PN60E550D1FXZA&
If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
Question

60" Plasma TV 550

I purchased this tv about 6 months ago. It is showing a black screen when turned on. I have a directv receiver as one of the inputs, along with the dvd player that came with it. Now when you turn on the tv, instead of finding the device that is on - I get just a blank screen. I have to turn the tv on and off, sometimes 10 to 15 times before it finally sees the device. It's getting worse and worse.

The manual says to hit menu and no matter what I should see the menu, but I do not. I hit menu on the tv remote and it does nothing. When it finally sees a device, then I hit menu, then the menu showsl.
asked 1 year, 3 months ago
delwork7
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We’re very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why can't I delete recommended apps?

I can't delete MLBTV or Kids from my Smart Hub. I don't want these, so I should be able to. Will I ever be allowed to delete these in order to customize my TV?
asked 2 years, 3 months ago
adgrant35
GA
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately the "Recommended" Apps are part of the app package. You can however organize the SmartHub to your liking. See this how-to @ http://bit.ly/SamsungSmartHub. Thanks for choosing Samsung!
answered 2 years, 3 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
Question

What does "enhanced refresh rate" (600 v. 60 standard refresh rate) on this tv mean.

I bought a pn60e550 plasma tv, and do not understand what the phrase in question means.
asked 2 years, 2 months ago
Anaxerxes
Melbourne, fl
on PN60E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The 600 Hz sub motion field is a technology that helps to reduce the effects of "phosphor lag" on a plasma TV in order to provide smoother frame transitions and a better viewing experience.

600 Hz Sub-field motion takes a standard video signal and multiplies the frames being sent to the TV. So in the amount of time that an older plasma would have sent 1 frame, a plasma with 600 Hz sub-field motion would send 10 frames. Sending more frames allows the picture to have a smoother frame transition from one frame to the next. The TV is still showing the picture at the same refresh rate but will have a smoother appearance. Because the picture is still at the same refresh rate the info box on the TV will not display 600 Hz but the normal 60 Hz; this is normal.

The 600 Hz Sub-field motion is a feature that is always on and does not need to be adjusted like the 120 Hz or 240 Hz on an LCD or LED TV. The info box will never display 600Hz, but it will display the info of the incoming signal (which is usually 60 Hz)

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Descriptive Video Service can't be turned off while watching HDTV

While watching HDTV channels where DVS is available, I can't seem to deactiviate DVS mode. This is not an issue when watching standard definition TV, however.
Suggestions?
asked 2 years, 1 month ago
andrewtv
California, USA
on PN60E550D1F
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We are unfamiliar with what feature you speak of. We have looked on the product support page, in the user manual online and even conferred with our resident television expert, who indicated he wasn't even familiar with this. He did recommend you make sure you do not have closed captioning enabled, as this is what you may be referring to. Please review the following guide to learn more about this feature.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=339836&modelname=PN60E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
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