AARRRGGH! Another FRUSTRATING problem with this TV!

Stuck at Merging Your Accounts Now, keeps going back to Confirm password window.

No way I can see to get past this and log in!!!!

ARRRRRRRRRRRRRRRRRRRGH!!!!!!!!!!

Tags: networking

asked 11 months ago

Username

YeHa

on PN59D6500DF

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This question currently has no approved answers.

Question

can the names on the inputs menu be changed?

I have a 40" Samsung LCD tv that they could be changed on. Haven't looked to see how to do it on it but wondered if it can be done on the new one as well.

asked 1 year, 11 months ago

Username

brgs07

KY-USA

on PN59D6500DF

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2 answers

Answers

answer 1

On the remote, press SOURCE then TOOLS. Then select EDIT, there you can change the lables for your inputs but only to ones that are listed (can't make up your own).

answered 1 year, 11 months ago

Username

bdiblik

Colorado

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answer 2

Yes, you can label the inputs.

Top 250 Contributor

answered 1 year, 5 months ago

Username

kaglione

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Question

I am trying to download and connect to Netflix and my tv says "not connected to internet"but i am connected

Tags: important

asked 1 year, 8 months ago

Username

dkappes

on PN59D6500DF

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1 answer

Answers

answer 1

I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung

Staff

answered 1 year, 7 months ago

Username

MrSamsung

Samsung HQ

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Question

how do I stream from my PC to this TV?

I also have the Samsung BD-D5500 Blue Ray, can I can stream though that

Tags: streaming

asked 1 year, 7 months ago

Username

Jeffbaker

Virginia Beach, Va

on PN59D6500DF

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1 answer

Answers

answer 1

AllShare allows you to stream saved content from a DLNA device like a PC or Cell Phone directly to the TV.
For more information on PC Share Manager/AllShare and how to download/configure this feature, please navigate to the links below:

Download PC Share Manager (2010 and earlier):
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=145743&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Download and Install AllShare (2011 and later):
http://www.samsung.com/us/support/s...

Configuration:
http://www.samsung.com/us/support/s...

Network Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=157638&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

AllShare Setup:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=364100&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Additionally, when using Windows 7, Windows Media Player can be used to stream content to the AllShare Samsung TVs.
For more information on streaming using Windows Media Player and Windows Media Library, please navigate to the link below:

http://www.samsung.com/us/support/s...

-MrSamsung

Staff

answered 1 year, 7 months ago

Username

MrSamsung

Samsung HQ

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Question

Explore 3D

I have tried to acces this, but my TV is constantly telling me to update. When I goto update, the update is not highlighted. How am I to access any apps if it says to update and the update is not available? This is not the first time that this has happened.

asked 1 year, 7 months ago

Username

Baccstab

Virginia

on PN59D6500DF

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1 answer

Answers

answer 1

For more information or live help on Apps for your device, please refer to http://www.samsung.com/us/appstore/....

-MrSamsung

Staff

answered 1 year, 7 months ago

Username

MrSamsung

Samsung HQ

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Question

What is the best way to connect a Wii system to this TV?

I used the supplied AV/Component Adapter and I receive a "No Signal"message when choosing AV from the Source List.

asked 1 year, 7 months ago

Username

EagleOne

on PN59D6500DF

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1 answer

Answers

answer 1

You will want to connect the game system's RCA composite or component RGB cables to the TV's component/composite combination input using the supplied adapters (the audio red and white cables will go into the appropriately colored inputs; however, the yellow video cable will go into the green video input for a composite connection). Starting on Page 9 of the user's manual, you should be able to find more instruction on how to make these connections on your TV. If you still need further assistance, please contact Samsung Service at 800-SAMSUNG.

-MrSamsung

Staff

answered 1 year, 7 months ago

Username

MrSamsung

Samsung HQ

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Question

How to fix image burn in

I've had my tv since may 3rd and the other day i noticed that the espn bottom line was burned in to my tv!! I used the the scroll program on the tv to get it out it work some what but it's still faintly there what should i do??!! I'm still well under my year warranty should i request replacement our service or what!!?? Or you could give me the same size led/lcd tv!!

asked 1 year, 6 months ago

Username

hrraiders

on PN59D6500DF

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1 answer

Answers

answer 1

I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

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Question

Will Smart apps burn a spot in my tv?

Burning spots in a tv use to be a problem w/ certain still/motion pics. Is this still a problem to be concerned about and especially with all the available apps? A number of apps (A3Art, Mood Light, Skyview, Fine Art) display still or some motion pics (ie fireplace, art, scenes) to display on the tv for general veiwing. Will leaving any of these types of apps open and displaying on the tv for a length of time cause a spot to be burned in the tv? If so, what would be the length of time required to cause damage to the tv?

Tags: smart apps

asked 1 year, 6 months ago

Username

kyperrys

Kentucky

on PN59D6500DF

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1 answer

Answers

answer 1

Although technically, plasma burn-in is a rare occurrence, I would still suggest you follow some simple steps to ensure the long life of your unit. Make sure that your anti-burn-in features, such as the pixelshift and scrolling functions, are active and working properly. Also make sure that you do not leave a static image on the screen for too long. Unfortunately, the period of time is not disclosed. Additionally, App content should be safe to be displayed on the Plasma TVs.

-MrSamsung

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

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Question

playing at 60hz how do I set it at 600hz.

Tags: 600hz

asked 1 year, 6 months ago

Username

tlcrowe

on PN59D6500DF

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1 answer

Answers

answer 1

All Samsung Plasma TVs offer a technology called 600Hz subfield motion. Basically for the 600Hz sub-field motion, the television shows you the image at the same refresh rate (60Hz) but flashes the individual pixels faster so the images appear smoother then on a regular 60Hz panel. In this case it flashes the pixels 10 times faster then normal. So 60 fps x 10 sub-field = 600 flashes of the pixels per second. This makes the images seem much smoother on the screen but it does not increase the actual frames per second. It is not exactly the same as the Hz on the LCD/LED Samsung TVs (which ultimately raise the frame rates of the images, giving you a "Hyper-Real" image) and can not be toggled on or off since it is always on. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung

Staff

answered 1 year, 5 months ago

Username

MrSamsung

Samsung HQ

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Question

Will Smart TV be adding Amazon Video on Demand?

asked 1 year, 5 months ago

Username

kaglione

on PN59D6500DF

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1 answer

Answers

answer 1

I’m sorry for the confusion. At this time, none of the 2011 Samsung Smart TVs will offer the Amazon VoD service. Since each application is developed by the company that will be supplying the content to the application, Samsung does not have any information or timelines as to when the said application will become available.

-MrSamsung

Staff

answered 1 year, 5 months ago

Username

MrSamsung

Samsung HQ

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Question

HOW TO GET A SIGNAL ON THE SMALL PICTURE USING PICTURE IN PICTURE

asked 1 year, 4 months ago

Username

GOCATS

LEXINGTON, KY

on PN59D6500DF

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0out of 0found this question helpful.

1 answer

Answers

answer 1

The PIP only works with one input being the (TV) input. You can't use PIP with two HDMI inpput devices, for example.

Top 1000 Contributor

answered 1 year, 4 months ago

Username

jon0422

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Question

fix for brightness pops

is there a firmware update for this

asked 1 year, 2 months ago

Username

acs1784

on PN59D6500DF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Before contacting support, you could also try performing a firmware update and see if that solves your issue. Please have your device’s exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung

Staff

answered 1 year, 2 months ago

Username

MrSamsung

Samsung HQ

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Question

how do I label the inputs

can't see any way to change 'component' to cable or HDMI1 to Playstation - is there a way to do this?

asked 1 year, 11 months ago

Username

Anonymous

on PN59D6500DF

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0out of 0found this question helpful.

1 answer

Answers

answer 1

On the remote, press SOURCE then TOOLS. Then select EDIT, there you can change the lables for your inputs but only to ones that are listed (can't make up your own).

answered 1 year, 11 months ago

Username

bdiblik

Colorado

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Question

Directv 3d

Just signed up with directv again and had it installed yesterday. Got the hr-24-500 box. My tv will not auto detect it. It does on any other 3d content. I don't know if it's due to the way directv uses the side by side 3d and vudu, ps store, and bluray3d do not. It is aggravating to manually switch to 3d every time I change the channel. Any suggestions? I tried hooking the directv box right to my tv and that did not help. My avr is 3d compatible. Tv is 2011 6500 series plasma 59"

Tags: 3d

asked 9 months ago

Username

jarhead9098

on PN59D6500DF

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1 answer

Answers

answer 1

Thank you for contacting Samsung. This sounds like it may be a limitation of the Direct TV STB. Try it on another TV yet to see if that makes any difference. If it doesn't, then contact the manufacturer or Direct TV for support. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech42

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Question

Why does Youtube asks me to sign in & activate every time I use it?

I have register youtube but it is not listed in the Account manager. This used to work but now I have to go to my PC every time and "activate" youtube. Maybe I have to re-add youtube to my sericie account - but how do I do that?Also, right now I only see "YouTube' in the "recommended" box not below where my other apps are #and where youtube used to be#
Thanks.

Tags: miscellaneous

asked 6 months ago

Username

bdiblik

Colorado

on PN59D6500DF

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0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=400042&modelname=PN59D6500DF

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

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Question

I turned on the sports score app and every time I turn the tv on, the sports score appear. How do I turn this off?

asked 1 year, 7 months ago

Username

RkLin

on PN59D6500DF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

For more information or live help on Apps for your device, please refer to http://www.samsung.com/us/appstore/....

-MrSamsung

Staff

answered 1 year, 7 months ago

Username

MrSamsung

Samsung HQ

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0out of 0found this answer helpful.

Question

Problems with sound

there is a constant buzzing noise coming from the TV, what's this all about?

When I am playing videos in Smart TV 3D there is no audio. Audio works fine on all other modes.

Tags: audio, buzz, buzzing

asked 1 year, 7 months ago

Username

Anonymous

Los Angeles

on PN59D6500DF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

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Question

Amazon video streaming

Reading online, it seems like amazon video streaming is supposed to be possible for this model. However, I can't figure out how to do it, despite looking through all the downloadable apps. What do I need to do to get it up and running?

Tags: video streaming

asked 1 year, 6 months ago

Username

ijames123

on PN59D6500DF

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 1 year, 6 months ago

Username

MrSamsung

Samsung HQ

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Question

How do I access Amazon Instant Videos with my Samsung TV?

I just purchased the pn59d6500

Tags: apps

asked 1 year, 6 months ago

Username

jrbunbury

on PN59D6500DF

0points

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1 answer

Answers

answer 1

Staff

answered 1 year, 5 months ago

Username

MrSamsung

Samsung HQ

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Question

How do I take of demo mode?

asked 1 year, 5 months ago

Username

p6500jr

on PN59D6500DF

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1 answer

Answers

answer 1

To exit Demo Mode, please follow the instructions at the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=64063&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung

Staff

answered 1 year, 5 months ago

Username

MrSamsung

Samsung HQ

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0out of 0found this answer helpful.

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Looking for Answers about samsung PN59D6500DF?

Customer questions and answers for PN59D6500DF

Customer questions and answers for samsung PN59D6500DF

Merge Accounts

can the names on the inputs menu be changed?

I am trying to download and connect to Netflix and my tv says "not connected to internet"but i am connected

how do I stream from my PC to this TV?

Explore 3D

What is the best way to connect a Wii system to this TV?

How to fix image burn in

Will Smart apps burn a spot in my tv?

playing at 60hz how do I set it at 600hz.

Will Smart TV be adding Amazon Video on Demand?

HOW TO GET A SIGNAL ON THE SMALL PICTURE USING PICTURE IN PICTURE

fix for brightness pops

how do I label the inputs

Directv 3d

Why does Youtube asks me to sign in & activate every time I use it?

I turned on the sports score app and every time I turn the tv on, the sports score appear. How do I turn this off?

Problems with sound

Amazon video streaming

How do I access Amazon Instant Videos with my Samsung TV?

How do I take of demo mode?

Customer questions and answers for

PN59D6500DF