I have Cablevision. When I am watching a channel with the resolution at 1920x1080 (HD channel), and I change the channel with a non 1920x1080 signal input, the picture shifts to the right and the entire picture does not fit within the viewing area. What is causing this? How do you stop the screen from shifting due to changes in signal resolution?

asked 2 years, 8 months ago

Username

FrostyRomeo

on 58" Class 550 Series 1080p Plasma HDTV

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4 answers

Answers

answer 1

Although this is more of an issue with the way the service provider sends the signal, and easy fix for this is to turn off the TV when the shift happens, then turn it back on. This should automatically fix the difference in resolution and recenter the image.

-MrSamsung

Staff

answered 2 years, 7 months ago

Username

MrSamsung

Samsung HQ

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answer 2

I have the same issue and fixed the problem by setting my box to only produce 720P or 1080i. I don't understand the answer that Samsung indicates it is an box problem, since this happens on some Samsung TVs and not others with the same cable box.

answered 2 years, 5 months ago

Username

mbearden

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answer 3

I battled this problem all of last summer. The model of my Samsung Plasma TV is PN58C550G1F.
I have a link to a Youtube Video of the problem.
If this is what your TV is doing. Here is how I fixed mine. I have Time Warner Cable. The cable box is a Scientific Atlanta Explorer 4250 HDC. For me this problem only appeared when I was using a HDMI cable.
1. Open the access menu of the cable box
2. Look at the menu then scroll to settings when highlighted press enter
3. Look down to the bottom of the new menu quick settings should be highlighted
4. Arrow to the right till Display is highlighted you should see a menu of settings
5. Arrow up to OUTPUT RESOLUTION press enter to access the changes menu
6. Make sure that only 1080i is checked this is the only setting you use
7. Arrow back till you are at the Display menu again
8. Arrow up till ASPECT RATIO is highlighted press enter to access the changes menu
9. Make sure that only the 16 x 9 ratio is highlighted you don't use any other setting
10. Make sure of the settings
11. This should fix your problem. I don't know about cable company's but the boxes should work along the same lines as mine does.
12. GOOD LUCK I hope this will help you.

Video

(click to see the video)

answered 2 years, 4 months ago

Username

jnz5267

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answer 4

This problem happened to me after the cable company "upgraded the firmware" on the Scientific Atlanta cable box. I had to go into advanced settings on the cable box and deselect everything but 1080i. I also had the option to change the sidebars to black when watching a program in 480. I have had no problems since doing this.

answered 1 year, 11 months ago

Username

trippm

Birmingham, AL

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Question

what is the LAN connector for ?

asked 2 years, 9 months ago

Username

Turbo316

Torreon Mx

on 58" Class 550 Series 1080p Plasma HDTV

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2 answers

Answers

answer 1

The ethernet port is mainly used for media streaming from your home network and PC though the AllShare DLNA feature on the TV. You will be able to share and view Movie, MP3 and Jpeg files you have saved on your home network though the TV.

-MrSamsung

Staff

answered 2 years, 9 months ago

Username

MrSamsung

Samsung HQ

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answer 2

The TV will download updates and you can also connect it to a router to share video and audio from your computer with the TV.

answered 2 years, 9 months ago

Username

lukeb

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Question

Does the Samsung logo on the bottom front of the TV light up when on?

asked 3 years ago

Username

Anonymous

on 58" Class 550 Series 1080p Plasma HDTV

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2 answers

Answers

answer 1

Not that I have seen...

Top 1000 Contributor

answered 2 years, 11 months ago

Username

Westcoaster

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answer 2

No nothing illuminates

answered 1 year, 3 months ago

Username

latishacar121

Brooklyn, NY

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Question

Repair for Blue ghosting/streaks on white background.

I had the unit repaired just over 1 year ago for a blue/purple ghosting which appears on white background. The service rep. took photos and after sending to Samsung engineers, the solution was to replace the panel. Now just over 12 months later the identical problem has returned. The original repair clearly did not fix the problem as the identical problem has returned with in a short period of time. Can I get this repaired under warranty as the original defect has not been fixed. Image attached showing a mild example - the more superior and the whiter the background - the more intense the streaks appear. The problems seems to get worse by the week. This unit is not even 2 years old. please help. Thanks.

Tags: display

Image(s)

asked 6 months ago

Username

bnb4k

Leo, IN

on 58" Class 550 Series 1080p Plasma HDTV

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2 answers

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info. Please be sure to also include the transaction number from the aforementioned panel repair.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

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answer 2

We recommend you review this support article as well:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00022621&fm_seq=22789

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

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Question

What is the cd/m2 brightness?

asked 2 years, 10 months ago

Username

level6

Miami, FL

on 58" Class 550 Series 1080p Plasma HDTV

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1 answer

Answers

answer 1

Currently, this information is not available. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung

Staff

answered 2 years, 10 months ago

Username

MrSamsung

Samsung HQ

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Question

How to complete firmware updates?

I've downloaded the firmware to a USB drive, but the TV can'tfind the USB either automatically or thru the menue options. Any idea of how to get it to recognize the USB firmware update?

asked 2 years, 9 months ago

Username

Anonymous

Ohio

on 58" Class 550 Series 1080p Plasma HDTV

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1 answer

Answers

answer 1

I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you (the USB drive should automatically be recognized by the TV. However, the USB drive needs to be formatted in a FAT file system in order for the TV to recognize it); I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung

Staff

answered 2 years, 9 months ago

Username

MrSamsung

Samsung HQ

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Question

I need a model with a headphone jack. Which 58" will do so

asked 2 years, 9 months ago

Username

Anonymous

on 58" Class 550 Series 1080p Plasma HDTV

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1 answer

Answers

answer 1

Unfortunately, none of the Samsung TVs over 22" will offer a dedicated headphone jack. However, there is still a way to connect headphones to the larger units. In order to do so, you would need to connect the headphones via a 3.5mm connector cable (male to female) to the audio outputs on the TV. Even then, since the audio outputs on this unit are a fixed pass through type of connection, you would need some sort of intermediary device to control the volume, since the TV does not have control of the volume coming out of the analogue and digital audio outputs.

-MrSamsung

Staff

answered 2 years, 9 months ago

Username

MrSamsung

Samsung HQ

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Question

Are the power cords interchangeable between the HPS4253 Plasma and the 550series 1080 P PDP Plasma?

I just purchased a new Samsung Plasma and will be installing tomorrow and wonder if I need to pull the old power cord from the dreaded cable run on my tv stand.

Tags: power cord interchangeability

asked 2 years, 8 months ago

Username

lsc1062

Battle Creek, Michigan

on 58" Class 550 Series 1080p Plasma HDTV

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1 answer

Answers

answer 1

It would be preferable (and to be on the safe side) to change out the power cord since the newer TV may have a slightly different power requirement or prong setup.

-MrSamsung

Staff

answered 2 years, 7 months ago

Username

MrSamsung

Samsung HQ

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Question

I thought this was a 600Hz TV, the info tab only shows 60HZ ?

asked 2 years, 7 months ago

Username

FLbassman

on 58" Class 550 Series 1080p Plasma HDTV

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1 answer

Answers

answer 1

All Samsung Plasma TVs offer a technology called 600Hz subfield motion. Basically for the 600Hz sub-field motion, the television shows you the image at the same refresh rate (60Hz) but flashes the individual pixels faster so the images appear smoother then on a regular 60Hz panel. In this case it flashes the pixels 10 times faster then normal. So 60 fps x 10 sub-field = 600 flashes of the pixels per second. This makes the images seem much smoother on the screen but it does not increase the actual frames per second. It is not exactly the same as the Hz on the LCD/LED Samsung TVs (which ultimately raise the frame rates of the images, giving you a "Hyper-Real" image) and can not be toggled on or off since it is always on. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

-MrSamsung

Staff

answered 2 years, 6 months ago

Username

MrSamsung

Samsung HQ

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Question

How do I get 1080p resolution on my TV.

I have dish network and HDMI cable. TV is PN58C550.

asked 2 years, 5 months ago

Username

Buggywhip123

Arizona

on 58" Class 550 Series 1080p Plasma HDTV

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1 answer

Answers

answer 1

Dish network does not broadcast in 1080p, except for a few higher priced movie rentals. All cable and satellite High Definition programming is either broadcast in 720P or 1080i. If you want to see 1080p on your tv you will have to watch a blu ray or rent a 1080p movie from dish.

HDMI is all you need so it appears you are set up correctly.

answered 2 years, 5 months ago

Username

mnflyboy

Alexandria, MN

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Question

What surge protector should I be using?

asked 2 years, 6 months ago

Username

redwing

Puerto Rico

on 58" Class 550 Series 1080p Plasma HDTV

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0out of 0found this question helpful.

1 answer

Answers

answer 1

Try Belkin with 12 outlets. Does an excellent job. Available from Amazon.

Top 1000 Contributor

answered 2 years, 3 months ago

Username

HDFreak

Danville, VA

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Question

Which apps are applicable to the PN58C500 series tv?

asked 2 years, 3 months ago

Username

navvet55

on 58" Class 550 Series 1080p Plasma HDTV

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 2 years, 3 months ago

Username

MrSamsung

Samsung HQ

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Question

What is recommended to clean the screen?

Tags: clean

asked 2 years, 3 months ago

Username

Paaw

Pasadena MD

on 58" Class 550 Series 1080p Plasma HDTV

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1 answer

Answers

answer 1

For more information on cleaning your TV, please refer to the link below:

LCD/LED:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=12492&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

Plasma:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?AT_ID=146164&PROD_ID=#prd_ia_cd#&PG_ID=-1&PROD_SUB_ID=0

-MrSamsung

Staff

answered 2 years, 3 months ago

Username

MrSamsung

Samsung HQ

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Question

is my tv netflix compatible

samsung model number pn58c550g1fxza

Tags: compatibility

asked 2 years, 3 months ago

Username

KennyB

on 58" Class 550 Series 1080p Plasma HDTV

0points

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1 answer

Answers

answer 1

Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010 Samsung BD player (the blu-ray player will handle the Internet content processing. Hulu+ is only available on the 2010 3D Blu-Ray Players at this time). Unfortunately, there is currently no information on upgrades to Samsung Apps for the 2009 and earlier TVs and the current generation non-Internet@TV TVs.

-MrSamsung

Staff

answered 2 years, 3 months ago

Username

MrSamsung

Samsung HQ

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Question

how do I get the best picture from satellite that is not hd?

asked 2 years, 5 months ago

Username

SCOTTYFU

on 58" Class 550 Series 1080p Plasma HDTV

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

You can't. Calibrate your set. Do not use native setting on satellite receiver.

Top 1000 Contributor

answered 2 years, 3 months ago

Username

HDFreak

Danville, VA

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Question

How to I make the image quality clearer?

I own a Samsung PN58C550. When I watch sports, it doesn't seem nearly as clear as I expect. The grass gets a bit blurry when the camera moves and the players seem don't seem that clear either - especially when watching football or basketball. I am using and HDMI cable.

asked 2 years, 1 month ago

Username

BrandonH

on 58" Class 550 Series 1080p Plasma HDTV

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0out of 0found this question helpful.

1 answer

Answers

answer 1

You were probably thinking since you got a 600 hz Plasma TV, it was going to be more responsive. Problem is, the cable or satellite company broadcasts at 60hz. I found this to be more pronounced with the display set to Dynamic. Changing to Standard or Movie smooths the edges. That's about all you can do.

answered 1 year, 11 months ago

Username

trippm

Birmingham, AL

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Question

External speakers

I've got sound coming out of my computer through HDMI, into the TV (and that works fine) but when I try and hook up audio via the external speaker jack, that doesn't work -- nothing plays through the TV or the external speakers, no matter what options i select in the menu. Thoughts?

asked 2 years, 1 month ago

Username

jgrantl

on 58" Class 550 Series 1080p Plasma HDTV

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung

Staff

answered 2 years ago

Username

MrSamsung

Samsung HQ

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Question

I get a faint purple horizontal bar partially across the screen in scenes that are nearly white. Is this an issue with the tv or just the settings?

The problem is most notable during commercials with lots of white background but also appears frequently during sky shots when watching golf. Is there a fix for this or is my tv broken.

Tags: purple bar

asked 2 years ago

Username

jnichols

North Platte

on 58" Class 550 Series 1080p Plasma HDTV

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Staff

answered 2 years ago

Username

MrSamsung

Samsung HQ

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Question

Optical output for digital audio

Does the optical output provide 5.1 sound or only stereo sound? (I was preparing to purchase this model when I saw a review which indicated that the audio output was stereo only, and I wanted to confirm or refute this.)

asked 2 years, 10 months ago

Username

Anonymous

on 58" Class 550 Series 1080p Plasma HDTV

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

All of the Samsung TVs will only have support for 2.1 (stereo) audio output from both the RCA and the Optical connections.

-MrSamsung

Staff

answered 2 years, 10 months ago

Username

MrSamsung

Samsung HQ

0points

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Question

Is this TV 3D ready?

asked 2 years, 9 months ago

Username

cyberpitboss

on 58" Class 550 Series 1080p Plasma HDTV

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1 answer

Answers

answer 1

The PN58C550 is not a 3D capable unit. For a 3D capable unit, please have a look at the PNxxC7000 and higher.

-MrSamsung

Looking for Answers about samsung 58" Class 550 Series 1080p Plasma HDTV?

Customer questions and answers for 58" Class 550 Series 1080p Plasma HDTV

Customer questions and answers for samsung 58" Class 550 Series 1080p Plasma HDTV

How do you stop the screen from shifting due to changes in signal resolution?

what is the LAN connector for ?

Does the Samsung logo on the bottom front of the TV light up when on?

Repair for Blue ghosting/streaks on white background.

What is the cd/m2 brightness?

How to complete firmware updates?

I need a model with a headphone jack. Which 58" will do so

Are the power cords interchangeable between the HPS4253 Plasma and the 550series 1080 P PDP Plasma?

I thought this was a 600Hz TV, the info tab only shows 60HZ ?

How do I get 1080p resolution on my TV.

What surge protector should I be using?

Which apps are applicable to the PN58C500 series tv?

What is recommended to clean the screen?

is my tv netflix compatible

how do I get the best picture from satellite that is not hd?

How to I make the image quality clearer?

External speakers

I get a faint purple horizontal bar partially across the screen in scenes that are nearly white. Is this an issue with the tv or just the settings?

Optical output for digital audio

Is this TV 3D ready?

Customer questions and answers for

58" Class 550 Series 1080p Plasma HDTV