when I change channel to hd, why don't I get a full screen ?
asked 10 months ago
Username
topcat100
on PN51E550D1F
-1point
0out of1found this question helpful.
2 answers
Answers
answer 1
Thank you for your question. Here's an article that may answer your question:http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000544&fm_seq=712
If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:
If you have a Twitter account, go here or to this URL: http://twitter.com/#!/samsungsupport Having a transaction number or model number and serial number handy ahead of time will be helpful.
If you have Facebook, go here to this URL: http://www.facebook.com/SamsungSupport Click on the "Support Form" button.
Look for P.size button on remote. go to menu on setup and select 16:9
answered 10 months ago
Username
jrod
Gulfcoast, AL
-1point
0out of1found this answer helpful.
Question
Pandora & Netflix don't work
They work fine on my Samsung Smart Blu-ray, but not on the Smart TV.
Tags: features, repair issues, how to use
asked 1 year, 1 month ago
Username
ToggeryBob
Oklahoma City, OK
on PN51E550D1F
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Since you're having issues with these 2 specific apps, I'm assuming your connection to the internet itself is working. My first guess is that while you're Blu-ray player has been connected to your Pandora and Netflix accounts, you still have to separately connect the TV to your accounts as well.
answered 1 year ago
Username
Anonymous
Orlando, FL, USA
-2points
0out of2found this answer helpful.
answer 2
I had a screen prompt to register the tv with pandora and enter the provided code. Add a device to your account basicly. Once done and I could remember the correct password there were all my stations. Hope this helps.
Wireless USB keyboard / mouse and the Samsung PN51E550?
I just bought a Samsung PN51E550. It looks like it accepts bluetooth keyboards (I don't own one), but I'm curious whether the USB slots on the TV can be used for a wireless USB keyboard and mouse. I have a Logitech wireless keyboard/mouse combo and I would love to use it with the TV. I'm a little nervous about causing problems if I plug them into the TV and they start trying to install device drivers that the TV does not want to accept.
Is this safe to try? Will it work?
Tags: miscellaneous
asked 8 months ago
Username
MusicLover11
Sammamish, WA, USA
on PN51E550D1F
-1point
0out of1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the following support article:
I use a wireless mouse I that was previously used with a laptop. Logitech brand. Has a USB thingy that I plugged into the TV and it works fine. I was going nuts using the remote, went to Best Buy and they directed me to the computer dept saying "any USB should work"... I came home and tried what I had and like I said the mouse works great. Oh I have a keyboard with a USB connector. That works too.
answered 4 months, 1 week ago
Username
MLavapiatti
Soquel, CA, USA
0points
0out of0found this answer helpful.
Question
how do i set up an account with my credit card to purchase movies or rent them for media hub
Tags: miscellaneous
asked 9 months ago
Username
mrskay
on PN51E550D1F
0points
0out of0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.
Please review the following support articles:
How to Create a Samsung Apps ID and Add App Cash: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408104&modelname=PN51E550D1F
How to Purchase an App: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409030&modelname=PN51E550D1F
What keyboard can I use to surf the internet on this tv?
I have this tv and I am thinking I can use a keyboard to go to different websites. Can I and if so what keyboards are compatible with this tv?
Tags: compatibility, what to buy
asked 1 year, 1 month ago
Username
kmnewburn
Plattsmouth NE
on PN51E550D1F
-1point
0out of1found this question helpful.
2 answers
Answers
answer 1
Yes, you can. Certain USB key boards and mice should work. The information I have scrounged to find, says certain ones won't work, some will. So I guess it will be a hit or miss thing. I don't really know, I just ordered the t.v and in my prep for it, I too am searching for the solution ahead of time. But anyways, that is all I could find out, as of now.
answered 1 year ago
Username
Truetaz
colorado
-2points
0out of2found this answer helpful.
answer 2
I'm using the HP bluetooth keyboard , the apple bluetooth kb also works great.
For further guidance, we recommend referring to your product manual or to the product page on our website, where you'll find the comprehensive troubleshooting guide, FAQs and How-Tos and product support videos.
Any thoughts on clicking or popping sounds coming from the back of my Samsung?
I'm getting an intermitant popping / clicking sound from the back of my Samsung PN51E550D1FXZA while the TV is operating. The sound dosen't affect normal audio or visual operation (yet). I've tried changing various cables and rebooting DVR, TV, etc. Any thoughts?
Tags: miscellaneous
asked 9 months ago
Username
Dinsdale
Tulsa, OK, USA
on PN51E550D1F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the following support article:
Hi, I just bought this tv and connected it to Internet. While playing some online videos using browser it closes for no reason and pops up a message asking me if I would like to restore the last session or go to home page. No matter what I select it always go to home page.
New 51" Class (50.72" Diag.) Plasma 550 Series TV
Tags: networking
asked 8 months ago
Username
Kaushal
Dublin, CA, USA
on PN51E550D1F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We understand your frustration. While Samsung is constantly pushing the boundaries of technology for our TVs, there still remain limits. One of these is the Flash functionality, as it's limited somewhat. You can find more details here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408116
I was connected to the internet but TV lost connection.
Now I cannot reconnect thru my wireless router. It shows routers in area along with mine but will not accept password. At times it will not show any routers. Was working fine. What happened?
Tags: networking
asked 3 months ago
Username
Unamused
08816
on PN51E550D1F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the following support articles:
I can't search! When I press the search bar, the TV just sits there. Once in a while it tells me that I have no internet connection. I know that's not true. I have gone as far as to hardwire it to my router less than 5 feet away. I have restored all the default settings and still this thing is not much more than a monitor. Even when it did work on my Amazon account it was so slow it took 5 minutes to get the app to open. I doubt I will ever buy another Samsung product.
Tags: networking
asked 2 months, 2 weeks ago
Username
maddmarc
Apex, NC, USA
on PN51E550D1F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We apologize for the inconvenience this has caused you. We have been informed that Smart Hub connectivity issue is resolved. Please power cycle your TV and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.
In setting up my 550 Plasma, the broadcasts seem to be in mono, how can I control to get stereo as well as control bass and treble levels?
Tags: audio
asked 2 months, 2 weeks ago
Username
HJM7
on PN51E550D1F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can access the sound menu by going to Menu > Sound. If you enter the section Sound Effect, you can make changes to the equalizer.
If you have anything further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!
I live in Guam (Navy) and recently purchased the 550 series Plasma TV for features including the Smart Hub. Unfortunately, I can't seem to get the Smart Hub to work since hooking it up. Is my living in Guam preventing normal function of this application? I have an older (2010 model) Samsung DVD player that I've had here for just under a year and the Netflix app works fine on it, but I can't seem to do anything in the Smart Hub on the new TV. Any help would be greatly appreciated.
Tags: miscellaneous, networking
asked 11 months ago
Username
GuamBomb
Guam
on PN51E550D1F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We recommend you review the following troubleshooting article. It will allow you to set the correct country, which should resolve any issues you are encountering.
Can't connect to my router but I can connect to other routers ???
There are some un protected routers in the neighborhood and I CAN connect to them but I CAN'T connect to my router ??? I have two laptops connected wireless no problem ?? I have the right password . I went through the trouble shooting process and fail at getting the IP address ?? What do you suggest ...
Tags: networking
asked 10 months ago
Username
Tony0
south carolina
on PN51E550D1F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We would suggest contacting the router manufacturer.
While we do recommend firmware updates when made available, we cannot speculate on the fixes included in the firmware update since they were developed by our product engineering team.
Just got a brand new samsung 51"plasma 3D tv. Basically been nothing but a headache. Where to start...
Netlix will not load, tells me to got to Netflix help (nothing there to solve the issue). Pandora shows a network error.
Just want to throw out the fact, these are the apps I would like to use most.
Finally, try to update firmware... and low and behold, the TV cannot find the firmware . Internet says the version is 1019. The TV did an update to 1016 via the internet, however, it now says there are not further updates, BUT Samsung says there is version 1019 available, which I downloaded and did EXACTLY what the instructions said but to no avail.
Any help would be greatly appreciated as I am SEVERELY disappointed in my new Samsung TV. Ready to start leaving negative feedback all over the net.
Thank you for contacting Samsung. Could you please contact us at qasupport@sea.samsung.com so that we could go through each of these issues with you? Thank you for being a Samsung customer!
It was in my apps today so I downloaded it and it gives me the catalogue of movies and series with photos and all. When I click play, it plays the HBOGo Logo and sound and then lists the shows rating and content (violence, language, nudity, etc.), but after that it freezes up and I get and error message stating "PLEASE NOTE: We're sorry, but this video cannot be played at this time". I've tried over and over with different movies and series and I get the same thing every time.
If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.
Can't get FIOS app to work on my tv. Is it not compatible and if not will it be? Thanks.
Tags: networking
asked 7 months ago
Username
Chris24l
Phila usa
on PN51E550D1F
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
We recommend you make sure your TV's firmware is up-to-date. Please refer to the following support article for instructions on how to make sure it does.