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PN51E550D1F

Customer questions and answers for
PN51E550D1F

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59 Answers

Customer questions and answers for samsung PN51E550D1F

Question

wireless keyboard

will the vg-kbd1000 work with the pn51e550d1f ?
asked 10 months ago
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jtpipkinjr
on PN51E550D1F
-1point
0out of 1found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung.

According to the wireless keyboard's product page (linked below), it is compatible with the following models:

Works with LED ES6500 and UP & LED EH5300 Series and up.
PDP E550 Series and up.

Since your TV is not one of these models, it is safe to assume that the keyboard would not compatible with your TV.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1000.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

when I change channel to hd, why don't I get a full screen ?

asked 10 months ago
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topcat100
on PN51E550D1F
-1point
0out of 1found this question helpful.
2 answers
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answer 1
Thank you for your question. Here's an article that may answer your question:http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000544&fm_seq=712

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 10 months ago
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SamsungTech42
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answer 2
Look for P.size button on remote.
go to menu on setup and select 16:9
answered 10 months ago
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jrod
Gulfcoast, AL
-1point
0out of 1found this answer helpful.
Question

Pandora & Netflix don't work

They work fine on my Samsung Smart Blu-ray, but not on the Smart TV.
Tags: features, repair issues, how to use
asked 1 year, 1 month ago
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ToggeryBob
Oklahoma City, OK
on PN51E550D1F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Since you're having issues with these 2 specific apps, I'm assuming your connection to the internet itself is working. My first guess is that while you're Blu-ray player has been connected to your Pandora and Netflix accounts, you still have to separately connect the TV to your accounts as well.
answered 1 year ago
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Anonymous
Orlando, FL, USA
-2points
0out of 2found this answer helpful.
answer 2
I had a screen prompt to register the tv with pandora and enter the provided code. Add a device to your account basicly. Once done and I could remember the correct password there were all my stations.
Hope this helps.
answered 1 year ago
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jrod
Mobile, AL
0points
0out of 0found this answer helpful.
Question

Wireless USB keyboard / mouse and the Samsung PN51E550?

I just bought a Samsung PN51E550. It looks like it accepts bluetooth keyboards (I don't own one), but I'm curious whether the USB slots on the TV can be used for a wireless USB keyboard and mouse. I have a Logitech wireless keyboard/mouse combo and I would love to use it with the TV. I'm a little nervous about causing problems if I plug them into the TV and they start trying to install device drivers that the TV does not want to accept.

Is this safe to try? Will it work?
Tags: miscellaneous
asked 8 months ago
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MusicLover11
Sammamish, WA, USA
on PN51E550D1F
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411218&modelname=PN51E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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SamsungTech73
+1point
1out of 1found this answer helpful.
answer 2
I use a wireless mouse I that was previously used with a laptop. Logitech brand. Has a USB thingy that I plugged into the TV and it works fine. I was going nuts using the remote, went to Best Buy and they directed me to the computer dept saying "any USB should work"...
I came home and tried what I had and like I said the mouse works great.
Oh I have a keyboard with a USB connector. That works too.
answered 4 months, 1 week ago
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MLavapiatti
Soquel, CA, USA
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Question

how do i set up an account with my credit card to purchase movies or rent them for media hub

Tags: miscellaneous
asked 9 months ago
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mrskay
on PN51E550D1F
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2 answers
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answer 1
Thank you for contacting Samsung.

Please review the following support articles:

How to Create a Samsung Apps ID and Add App Cash:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408104&modelname=PN51E550D1F

How to Purchase an App:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409030&modelname=PN51E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
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answer 2
Additionally, here are instructions on how to activate a Netflix account.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6083&howto_guide_step_no=1&prd_ia_cd=N0000044&map_seq=38864

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
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Question

What keyboard can I use to surf the internet on this tv?

I have this tv and I am thinking I can use a keyboard to go to different websites. Can I and if so what keyboards are compatible with this tv?
Tags: compatibility, what to buy
asked 1 year, 1 month ago
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kmnewburn
Plattsmouth NE
on PN51E550D1F
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Yes, you can. Certain USB key boards and mice should work. The information I have scrounged to find, says certain ones won't work, some will. So I guess it will be a hit or miss thing. I don't really know, I just ordered the t.v and in my prep for it, I too am searching for the solution ahead of time. But anyways, that is all I could find out, as of now.
answered 1 year ago
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Truetaz
colorado
-2points
0out of 2found this answer helpful.
answer 2
I'm using the HP bluetooth keyboard , the apple bluetooth kb also works great.
answered 6 months ago
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i73960x
Los Angeles, CA, USA
0points
1out of 2found this answer helpful.
Question

Can the pn51e550 play 3d movies from vudu

Tags: 3d
asked 3 months, 3 weeks ago
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Mindshank
North Central, IN
on PN51E550D1F
0points
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2 answers
Answers
answer 1
Thank you for contacting Samsung.

Yes, based on our research, this model offers the VUDU app.

http://www.samsung.com/us/appstore/app/000000021489-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 3 weeks ago
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SamsungTech73
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answer 2
We also recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408132&modelname=PN51E550D1F

The Samsung Online Support Team
answered 3 months, 3 weeks ago
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SamsungTech73
0points
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Question

WHY CANT I STREAM MY LAPTOP

Tags: features
asked 1 year ago
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Ann03
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. Here's a troubleshooting guide on how to connect your PC to the HDTV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=139984&modelname=PN51E550D1F&modelcode=&session_id=Pgp1YhQBtwNhgpYDvfRjBvvdyDkndJQ2QJDLk4zLyG1hLVK7YYJg%211358249754%21-1721297013%211335896383504

For further guidance, we recommend referring to your product manual or to the product page on our website, where you'll find the comprehensive troubleshooting guide, FAQs and How-Tos and product support videos.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000044&prd_mdl_cd=PN51E550D1FXZA&prd_mdl_name=PN51E550D1F#

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Any thoughts on clicking or popping sounds coming from the back of my Samsung?

I'm getting an intermitant popping / clicking sound from the back of my Samsung PN51E550D1FXZA while the TV is operating. The sound dosen't affect normal audio or visual operation (yet). I've tried changing various cables and rebooting DVR, TV, etc. Any thoughts?
Tags: miscellaneous
asked 9 months ago
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Dinsdale
Tulsa, OK, USA
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=123659&modelname=PN51E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why browser closes every few minutes?

Hi, I just bought this tv and connected it to Internet. While playing some online videos using browser it closes for no reason and pops up a message asking me if I would like to restore the last session or go to home page. No matter what I select it always go to home page.

New 51" Class (50.72" Diag.) Plasma 550 Series TV
Tags: networking
asked 8 months ago
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Kaushal
Dublin, CA, USA
on PN51E550D1F
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We understand your frustration. While Samsung is constantly pushing the boundaries of technology for our TVs, there still remain limits. One of these is the Flash functionality, as it's limited somewhat. You can find more details here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408116

The Samsung Online Support Team
answered 8 months ago
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SamsungTech42
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Question

Netflix activation code

I can't figure out how to input my account information for Netflix
Tags: networking
asked 4 months ago
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Iwishiwasbackhome
New Jersey
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408114&modelname=PN51E550D1F

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6084&howto_guide_step_no=2&prd_ia_cd=N0000044&map_seq=79574

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

I was connected to the internet but TV lost connection.

Now I cannot reconnect thru my wireless router. It shows routers in area along with mine but will not accept password. At times it will not show any routers. Was working fine. What happened?
Tags: networking
asked 3 months ago
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Unamused
08816
on PN51E550D1F
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0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles:

Wireless Connection Fails:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=383120&modelname=PN51E550D1F

Intermittent Wi-Fi:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=414199&modelname=PN51E550D1F

If the issue persists, we recommend you perform a factory reset of the TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=339829&modelname=PN51E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why is this Smart TV so slow?

I can't search! When I press the search bar, the TV just sits there. Once in a while it tells me that I have no internet connection. I know that's not true. I have gone as far as to hardwire it to my router less than 5 feet away. I have restored all the default settings and still this thing is not much more than a monitor. Even when it did work on my Amazon account it was so slow it took 5 minutes to get the app to open. I doubt I will ever buy another Samsung product.
Tags: networking
asked 2 months, 2 weeks ago
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maddmarc
Apex, NC, USA
on PN51E550D1F
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for the inconvenience this has caused you. We have been informed that Smart Hub connectivity issue is resolved. Please power cycle your TV and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 2 weeks ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

In setting up my 550 Plasma, the broadcasts seem to be in mono, how can I control to get stereo as well as control bass and treble levels?

Tags: audio
asked 2 months, 2 weeks ago
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HJM7
on PN51E550D1F
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0out of 0found this question helpful.
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answer 1
Thank you for contacting Samsung. You can access the sound menu by going to Menu > Sound. If you enter the section Sound Effect, you can make changes to the equalizer.

If you have anything further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 2 weeks ago
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SamsungTech42
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Question

Smart Hub

I live in Guam (Navy) and recently purchased the 550 series Plasma TV for features including the Smart Hub. Unfortunately, I can't seem to get the Smart Hub to work since hooking it up. Is my living in Guam preventing normal function of this application?
I have an older (2010 model) Samsung DVD player that I've had here for just under a year and the Netflix app works fine on it, but I can't seem to do anything in the Smart Hub on the new TV.
Any help would be greatly appreciated.
Tags: miscellaneous, networking
asked 11 months ago
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GuamBomb
Guam
on PN51E550D1F
0points
0out of 0found this question helpful.
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answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting article. It will allow you to set the correct country, which should resolve any issues you are encountering.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409286&modelname=PN51E550D1F&modelcode=&session_id=PhLdkvNSKhLysDmChpDkZc1XvhxGQVJj5Qkn0y7Vp3PyKB0NXR8g!1563613049!-2054320912!1340197789244

Thank you for your continued service on behalf of the United States.

And thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
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SamsungTech73
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Question

Can't connect to my router but I can connect to other routers ???

There are some un protected routers in the neighborhood and I CAN connect to them but I CAN'T connect to my router ???
I have two laptops connected wireless no problem ??
I have the right password . I went through the trouble shooting process and fail at getting the IP address ?? What do you suggest ...
Tags: networking
asked 10 months ago
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Tony0
south carolina
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We would suggest contacting the router manufacturer.

Thank you for being a Samsung customer.

The Samsung Online Support Team.
answered 10 months ago
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SamsungJessica
-2points
0out of 2found this answer helpful.
Question

What was added with the new firmware?

Tags: firmware
asked 9 months ago
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bigmaine
on PN51E550D1F
-2points
0out of 2found this question helpful.
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answer 1
Thank you for contacting Samsung.

While we do recommend firmware updates when made available, we cannot speculate on the fixes included in the firmware update since they were developed by our product engineering team.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
-10points
0out of 10found this answer helpful.
Question

Apps (Neflix and Pandora) and Firmware?

Just got a brand new samsung 51"plasma 3D tv. Basically been nothing but a headache. Where to start...

Netlix will not load, tells me to got to Netflix help (nothing there to solve the issue). Pandora shows a network error.

Just want to throw out the fact, these are the apps I would like to use most.

Finally, try to update firmware... and low and behold, the TV cannot find the firmware . Internet says the version is 1019. The TV did an update to 1016 via the internet, however, it now says there are not further updates, BUT Samsung says there is version 1019 available, which I downloaded and did EXACTLY what the instructions said but to no avail.

Any help would be greatly appreciated as I am SEVERELY disappointed in my new Samsung TV. Ready to start leaving negative feedback all over the net.
Tags: firmware, setup & installation, networking, maintenance
asked 9 months ago
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mecca172
on PN51E550D1F
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answer 1
Thank you for contacting Samsung. Could you please contact us at qasupport@sea.samsung.com so that we could go through each of these issues with you? Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech42
0points
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Question

Is my TV compatible with HBOGo?

It was in my apps today so I downloaded it and it gives me the catalogue of movies and series with photos and all. When I click play, it plays the HBOGo Logo and sound and then lists the shows rating and content (violence, language, nudity, etc.), but after that it freezes up and I get and error message stating "PLEASE NOTE: We're sorry, but this video cannot be played at this time". I've tried over and over with different movies and series and I get the same thing every time.
Tags: miscellaneous
asked 8 months ago
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Rbrass
Michigan
on PN51E550D1F
-1point
0out of 1found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you reset Smart Hub on your TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408107&modelname=PN51E550D1F

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Fios TV APP

Can't get FIOS app to work on my tv. Is it not compatible and if not will it be? Thanks.
Tags: networking
asked 7 months ago
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Chris24l
Phila usa
on PN51E550D1F
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Thank you for contacting Samsung.

We recommend you make sure your TV's firmware is up-to-date. Please refer to the following support article for instructions on how to make sure it does.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=169439&modelname=PN51E550D1F

We also suggest you consider resetting Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408107&modelname=PN51E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech73
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