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PN51E550D1F

Customer Questions & Answers for
PN51E550D1F

Customer Questions & Answers:
62 Questions
 | 
62 Answers

Questions & Answers for samsung PN51E550D1F

Question

I have a problem with 3d app it keep stopping n going can anybody help me?

asked 1 year, 10 months ago
law5618
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We'd love to help you, but unfortunately, there is insufficient information here on the problem. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Pandora & Netflix don't work

They work fine on my Samsung Smart Blu-ray, but not on the Smart TV.
asked 2 years ago
ToggeryBob
Oklahoma City, OK
on PN51E550D1F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I had a screen prompt to register the tv with pandora and enter the provided code. Add a device to your account basicly. Once done and I could remember the correct password there were all my stations.
Hope this helps.
answered 1 year, 10 months ago
jrod
Mobile, AL
0points
0out of 0found this answer helpful.
answer 2
Since you're having issues with these 2 specific apps, I'm assuming your connection to the internet itself is working. My first guess is that while you're Blu-ray player has been connected to your Pandora and Netflix accounts, you still have to separately connect the TV to your accounts as well.
answered 1 year, 11 months ago
Anonymous
Orlando, FL, USA
-2points
0out of 2found this answer helpful.
Question

Wireless USB keyboard / mouse and the Samsung PN51E550?

I just bought a Samsung PN51E550. It looks like it accepts bluetooth keyboards (I don't own one), but I'm curious whether the USB slots on the TV can be used for a wireless USB keyboard and mouse. I have a Logitech wireless keyboard/mouse combo and I would love to use it with the TV. I'm a little nervous about causing problems if I plug them into the TV and they start trying to install device drivers that the TV does not want to accept.

Is this safe to try? Will it work?
asked 1 year, 7 months ago
MusicLover11
Sammamish, WA, USA
on PN51E550D1F
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I use a wireless mouse I that was previously used with a laptop. Logitech brand. Has a USB thingy that I plugged into the TV and it works fine. I was going nuts using the remote, went to Best Buy and they directed me to the computer dept saying "any USB should work"...
I came home and tried what I had and like I said the mouse works great.
Oh I have a keyboard with a USB connector. That works too.
answered 1 year, 3 months ago
MLavapiatti
Soquel, CA, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411218&modelname=PN51E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

how do i set up an account with my credit card to purchase movies or rent them for media hub

asked 1 year, 8 months ago
mrskay
on PN51E550D1F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Additionally, here are instructions on how to activate a Netflix account.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6083&howto_guide_step_no=1&prd_ia_cd=N0000044&map_seq=38864

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

Please review the following support articles:

How to Create a Samsung Apps ID and Add App Cash:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408104&modelname=PN51E550D1F

How to Purchase an App:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409030&modelname=PN51E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What keyboard can I use to surf the internet on this tv?

I have this tv and I am thinking I can use a keyboard to go to different websites. Can I and if so what keyboards are compatible with this tv?
asked 2 years ago
kmnewburn
Plattsmouth NE
on PN51E550D1F
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I'm using the HP bluetooth keyboard , the apple bluetooth kb also works great.
answered 1 year, 5 months ago
i73960x
Los Angeles, CA, USA
0points
1out of 2found this answer helpful.
answer 2
Yes, you can. Certain USB key boards and mice should work. The information I have scrounged to find, says certain ones won't work, some will. So I guess it will be a hit or miss thing. I don't really know, I just ordered the t.v and in my prep for it, I too am searching for the solution ahead of time. But anyways, that is all I could find out, as of now.
answered 1 year, 11 months ago
Truetaz
colorado
-2points
0out of 2found this answer helpful.
Question

when I change channel to hd, why don't I get a full screen ?

asked 1 year, 9 months ago
topcat100
on PN51E550D1F
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Look for P.size button on remote.
go to menu on setup and select 16:9
answered 1 year, 9 months ago
jrod
Gulfcoast, AL
-1point
0out of 1found this answer helpful.
answer 2
Thank you for your question. Here's an article that may answer your question:http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000544&fm_seq=712

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can the pn51e550 play 3d movies from vudu

asked 1 year, 2 months ago
Mindshank
North Central, IN
on PN51E550D1F
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
We also recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408132&modelname=PN51E550D1F

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

Yes, based on our research, this model offers the VUDU app.

http://www.samsung.com/us/appstore/app/000000021489-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

are stuk pixels common on plasma tvs

are there tvs that have no stuck or dead pixels out the box?
asked 1 year, 11 months ago
rudy27
los angeles
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Not common. Factory warranty or store replacement. Take photo of dead pixel. don't take No for an answer. You'll have this hi-res for a while.
answered 1 year, 9 months ago
jrod
Gulfcoast, AL
0points
0out of 0found this answer helpful.
Question

wireless keyboard

will the vg-kbd1000 work with the pn51e550d1f ?
asked 1 year, 9 months ago
jtpipkinjr
on PN51E550D1F
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

According to the wireless keyboard's product page (linked below), it is compatible with the following models:

Works with LED ES6500 and UP & LED EH5300 Series and up.
PDP E550 Series and up.

Since your TV is not one of these models, it is safe to assume that the keyboard would not compatible with your TV.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1000.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I complete AllShare to, in particualr. what password is being requested?

asked 1 year, 6 months ago
Learlock1
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Red fuzz on half the screen!

Sometimes I notice that half the screen from the middle of the screen to the bottom has what looks like red dots. This might sound crazy, but does the tv need time to warm up or is it normal? I have geek squad insurance on the device, but I haven't called them yet. The reason why is because it goes away within a couple of minutes. Wound like some info on this thanks.
asked 1 year, 6 months ago
Anonymous
Florida, USA
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This certainly does not sound like normal operation. We recommend you file a service request to have the issue diagnosed by a Samsung authorized technician.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I attach the TV to a cellular provider wireless hotspot

The TV seems to be able to connect to the router, but cannot establish internet access.
asked 1 year, 3 months ago
highlander134
Yulee, Florida
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can consult this guide to see where the wireless connection is failing on the TV's end: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=383120&modelname=PN51E550D1F&modelcode=PN51E550D1FXZA

If your problem still persists, please contact us at qasupport@sea.samsung.com and let is know what steps you've tried thus far as well as your TV's current firmware version. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

3D Glasses

Are the color tabs on the glassless supposed to be removed?
asked 1 year, 2 months ago
Cutlass71
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Yes, if you are just unwrapping the 3D glasses, if there are visible tabs on them, they are meant to be removed.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do you know how much memory you have used? Can't figure out where to find that information. Also, can you see what it is being used on?

asked 1 year, 2 months ago
dhughey
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You will need to select Tools > Settings > About Smart Hub. It will show the total available memory and used memory. It is used for all apps. In order to determine how the memory is being used, you would need to call 1-800-SAMSUNG and have an agent log into your TV via Remote Management. They will be able to determine this for you.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

HboGo not working on my samsung tv

I have downloaded APP HboGo for my samsung smart tv and i cannot play HboGo. It says i need to do a software update and after i did one it still says i need to do one.
asked 1 year, 2 months ago
KatiDeathStar
St. Louis, MO, USA
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you make sure your TV's firmware is fully updated:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=169438&modelname=PN51E550D1F

If the issue persists, we recommend you reset Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408107&modelname=PN51E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I change resolution of tv I have Direct TV?

asked 1 year, 10 months ago
Raskoel
Federal Way Washington
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
on DirecTV menu select format on remote to scroll to resolution of choice. Lights on front of receiver will cgange.
To change menu on DirecTV, go to Menu->Settings->Display->TV Resolution check only those you want.
Hope this helps.
answered 1 year, 9 months ago
jrod
Gulfcoast, AL
0points
0out of 0found this answer helpful.
Question

I am getting an error message when I try to use the Samsung Apps part of the menu. Error codes 011, 012 and 021 and then no apps appear. What can I?

asked 1 year, 1 month ago
jchaplin
WBL
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for the inconvenience this has caused you. We have been informed that Smart Hub connectivity issue seems to be resolved. Please power cycle your TV and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My network status says I'm connected but my smarthub says I'm not & I cannot connect to the net.

asked 1 year ago
Anonymous
Seattle, WA, USA
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. At this time of your posting this message, Smart Hub was in the midst of maintenance. If you're continuing to have problems, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does my net status say connected but the smart hub says I'm not.

I redid my connection and my status is connected to my modem and internet but the smart hub still says I'm not connected, plus I can't connect the net.
asked 1 year ago
Anonymous
Seattle, WA, USA
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. At this time of your posting this message, Smart Hub was in the midst of maintenance. If you're continuing to have problems, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Where do I connect audio out for more than 1 accessories?

asked 1 year, 7 months ago
Poppybear
KY
on PN51E550D1F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know how many and what kinds of accessories you're attempting to connect so we can give you an appropriate an answer. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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