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Customer Questions & Answers for
samsung PN51D440A5D

Customer Questions & Answers:
52 Questions
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26 Answers

Questions & Answers for samsung PN51D440A5D

Question

I have the Samsung 440 Plasma TV. Can I use the one of the 3.5mm phono-jack to send a signal out to my surround sound? If not, how should I hook up?

asked 2 years, 9 months ago
Jlangcal
on PN51D440A5D
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Do you have a cable box? If so there are probably sound outputs to use for your surround sound.
answered 2 years, 8 months ago
Tivofool
Missouri
0points
0out of 0found this answer helpful.
answer 2
From the available information, the D440 will only offer an optical audio output for a connection with a sound system that offers an optical input.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

my set no longer has alternating small pic window to prevent burn-in... how to reset??

asked 2 years, 9 months ago
freonfreddy
on PN51D440A5D
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

pn51d440 plasma tv. What size of usb device can you attach to this tv?

asked 2 years, 8 months ago
Tivofool
Missouri
on PN51D440A5D
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1 answer
Answers
answer 1
Anything that will connect to your computer port should connect to the tv through it's usb port.
answered 2 years, 8 months ago
Grammyd55
Texas
0points
0out of 0found this answer helpful.
Question

I would like to see the specs and price for the TV-Holder (BN96-15753A) for series 6 49" LCD TV

asked 2 years, 8 months ago
ecopans
USA
on PN51D440A5D
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1 answer
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answer 1
This BN96-15753A is a Genuine New Samsung Holder-TV, Secures tv to wall

PLEASE CONTACT 800-SAMSUNG TO PURCHASE THIS ITEM.

Sorry, that's all I could find on the ole internet.
answered 2 years, 8 months ago
Tivofool
Missouri
0points
0out of 0found this answer helpful.
Question

how do I connect my T.V. to the internet to get netflix?

asked 3 years, 1 month ago
jjtm65
Ohio
on PN51D440A5D
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1 answer
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answer 1
you can not do this from the T.V. alone. it is not a smart/internet capable device however you can hook up your computer to the TV and use the TV as a monitor. (note: this may require additional cable) Or you can purchase devices that will have the option built in. examples would be Wii, Xbox 360, PS3, BluRay player, Roku or maybe even check out Google TV or Apple TV adapters. there are a lot of options out there you just need to find the one that works best for you.
answered 2 years, 6 months ago
Shalafi0
0points
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Question

How do I remove the guide stand from the tv if i accidently put it on first before attaching it to the stand first?

asked 2 years, 7 months ago
Anonymous
on PN51D440A5D
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1 answer
Answers
answer 1
I did this. Felt goofy, but....

[When I did this procedure, I assumed all liability for any damage that could have resulted. I am sure you will, too]

1. Place a large comforter on the floor.

2. Place tv face-down on the comforter

3. Remove the 4 screws from the stand holder.

4. Take a large flathead screwdriver and place the tip against the top of the plastic stand mount. In other words, with the screwdriver handle pointing towards the top of the TV and the blade towards the bottom. You are trying to touch the plastic firmly, yet not damage the very light gauge metal.

5. Strike the screwdriver with your hand firmly at the top of the handle. [5-10 lbs pressure maybe. I used a Craftsmen 5/16]

6. Plastic stand mount will snap out.

7. Sheepishly reassemble the stand correctly.

DR
answered 2 years, 7 months ago
DReyno
Illinois
+1point
1out of 1found this answer helpful.
Question

NO color after wii has been installed on tv

I plugged in all of the cords for my dvd player and my wii console. The dvd works fine but the wii has no color. I can see it and play it but it is in black and white. Can you help me fix this problem please?
asked 2 years, 7 months ago
andreaw10
Cheyenne, WY
on PN51D440A5D
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1 answer
Answers
answer 1
Be sure that your cables from the Wii are connected to the AV inputs on the TV. My Wii works fine with this setup. Don't use the dvd player or other device to "piggy-back" the Wii signal as this will cause the problem you are having. Hope this helps.
answered 2 years, 6 months ago
Chaz21
Valley Forge PA
0points
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Question

my bose lifestyle 12 doesn't work on my new samsung plasma 440 tv

asked 2 years, 7 months ago
wyrovette
on PN51D440A5D
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i get sound

asked 2 years, 7 months ago
ctlr
on PN51D440A5D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I use headphones with my new tv

Model #pn51d440a5dxza
asked 2 years, 7 months ago
sammyone111
Home
on PN51D440A5D
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1 answer
Answers
answer 1
Unfortunately, headphone jacks are not available on this unit; however you can still connect headphones to this unit with a third party headphone device (either through RCA, 3.5mm jack or Optical). Since the audio outputs on this unit are a fixed pass through type of connection, you would need an intermediary device to control the volume, since the TV does not have control of the volume coming out of the analogue and digital audio outputs. Additionally, the Samsung TVs will not offer direct wireless connectivity to wireless capable headphones.

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

why cant i get color or sound when I play my xbox on the tv?

asked 2 years, 7 months ago
woodhull
on PN51D440A5D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How to connect a DVD Player,VCR,andDigitalCable Box to the Samsung Plasma TV

asked 2 years, 7 months ago
ragl4973
on PN51D440A5D
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1 answer
Answers
answer 1
All you do is hook the jacks from the DVD player, VCR and Digital Cable Box to the correct ones on the back of the TV
answered 2 years, 7 months ago
Cricket21
Baltimore, MD
0points
0out of 0found this answer helpful.
Question

How do I get closed captioning while muted?

I just purchased a model PN51D430A3D (which your site doesn't recognize as a valid model number). If I select closed captioning, then mute, the closed captioning disappears. Since the only time I need closed captioning is while the set is muted, this is unsatisfactory. How can I see the closed captioning while the sound is muted?
asked 2 years, 7 months ago
sam999
on PN51D440A5D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
From the available information, the Caption feature cannot be automatically activated when the Mute function is turned on.

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what is the best way to connect laptop like the mac powerPc to the tv

asked 2 years, 5 months ago
pikachu
on PN51D440A5D
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1 answer
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answer 1
There are two ways to connect your PC or Mac to your Samsung TV for monitor functionality: HDMI to HDMI or HDMI to VGA/DVI/Displayport. Please note, in the PC's operating system, you will need to set the display settings to either clone or extended view and set the PC’s resolution to match that of the maximum resolution of the TV in order to view your PC's desktop on the TV.

If your PC offer HDMI out, I would highly suggest using this connection, since it is a basic plug-n-play connection (meaning almost no adjustment is needed on the TV or PC).

HDMI to VGA/DVI/Displayport is almost the same as straight HDMI, but in this case, you will want to connect the DVI end of the cable to the PC (if available) and the HDMI into the TV. This is also considered a plug-n-play connection.

Unless otherwise specified by your PC manufacturer, you will need to connect the PC's audio to the TV with a separate cable (3.5mm jack cable from the PC’s audio output to the TV’s DVI/HDMI Audio input), since most PCs do not support audio over HDMI, VGA or DVI.

Additionally, the Samsung TVs do not offer wireless or networked monitor capabilities.

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My picture goes black after a few minutes of the TV being on. Sound still works but the picture won't come back until i power cycle the TV. Ideas?

asked 2 years, 5 months ago
gbshop
on PN51D440A5D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

TV interferes with motorola cable box remote control from RCN

We are unable to use most of the features from the remote control unless we push the menu button on the TV remote. Then with the menu in the foreground we are able to use the Cable Box remotes functions. Otherwise they donot work. RCN says it is interference from the TV. Any ideas please?
asked 2 years, 4 months ago
LJKirk
USA
on PN51D440A5D
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Before contacting support, you could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

3d capable, will the bd-d6500 play 3d movies on the 440 series plasma TV

Also, which type of 3d glasses will I need to purchase to watch 3d on the TV?
asked 2 years, 9 months ago
Grizleyrick
on PN51D440A5D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
From the available information, the D440 Plasma TVs will not be able to display a 3D image.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do I connect the internet to my samsung 51 plasma TV Series 4+

asked 2 years, 9 months ago
juasam50
El Paso, Texas
on PN51D440A5D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Although this model does not have direct access to Samsung Apps (like Netflix, Pandora or YouTube), it can access App content through a 2010-11 Samsung BD player (the blu-ray player will handle the Internet content processing). Unfortunately, I currently do not have any information on Samsung Apps or Smart TV being added to the 2010 and earlier models that do not offer said features.

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What cables should I buy

What cables should I buy.
asked 2 years, 7 months ago
Ranger66
on PN51D440A5D
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1 answer
Answers
answer 1
If its a HDMI, then go to monoprice and pick some up. You wont break the bank, and they are good quality cables.
answered 2 years, 7 months ago
4drharley
0points
0out of 0found this answer helpful.
Question

Why is my Samsung Plasma TV giving off a frequency sound that only my children can hear?

asked 2 years, 7 months ago
memvtheonly
on PN51D440A5D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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