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Customer Questions & Answers for
PN43D450A2D

Customer Questions & Answers:
164 Questions
 | 
60 Answers

Questions & Answers for samsung PN43D450A2D

Question

my tv screen is cracked

The TV i have is samsung 43"plasma 450 series it was bought 3 months ago and the tv was in an accident that resulted the screen getting cracked. I purchased the same one again two weeks ago. Now I have a broken tv sitting in my closet and would like to know if it is possible to repair and is it even worth fixing?
Thankyou
Ms. A. Delgado
asked 3 years, 3 months ago
america1944
newyork newyork
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The TV i have is samsung 43"plasma 450 series it was bought and the tv was in an accident that resulted the screen getting cracked. I purchased by secund hand, i was trying to install it and then occured the crack
answered 3 years ago
Anonymous
Bronx, NY.
0points
0out of 0found this answer helpful.
Question

I just received my TV, plugged it in, and it won't turn on.

There is power going to the TV because the standby (red) light is on, and when I press the power button on the remote I can hear it trying to power up, but then nothing happens. The power button on the TV does nothing.
asked 3 years ago
DCPlasmaWatcher
Washington DC
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why is my DVD player playing black and white?

I have plugged in a DVD player, and a Playstation 3 into the TV and it will only play in black and white.
asked 3 years, 1 month ago
DRathbone
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm having the same problem - DVD picture in B&W. There are two sets of "Component In" jacks, and I'm using the first set for my Roku player and the second set for the DVD player. Programs are in color using Roku, but B&W with the DVD. I've tried using another set of component cables, thinking they were faulty, but I'm still having the same problem. I do have the option of using an HDMI cable from the Roku to the TV (better quality, anyway) and then using the good "Component In" jacks for the DVD player, but then I have the added expense of the HDMI cable. Seems like the problem might be with the TV itself. Anyone know what the problem is? Thanks in advance.
answered 3 years, 1 month ago
mikemat56
-1point
0out of 1found this answer helpful.
Question

The tv is only showing as black and white picture how do I change this

asked 3 years ago
Anonymous
Florida
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My tv will not power on, it just make a click sound. What is the cause of this?

asked 3 years ago
drerabb
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

i need to know how to take the stand off this tv, to be able to mount it on my stand?

asked 3 years ago
trishaw
colorado springs
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All you would need to do is remove the 4 screws located at the rear bottom of the screen where the stand is inserted in to, then lift the panel off of the stand (please use help when removing the panel from the stand). Additionally, a detailed set of instructions and illustrations are available on the first few pages of the unit's manual.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

hdmi to tv, fiber out to stereo, signal to stereo is not dd. why

asked 3 years ago
troubled509
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When the TV is receiving a coaxial signal, the TV will have the ability to send 5.1 CH sound to the home theater receiver through the Optical output. However, when the source is a digital component connected to the TV via HDMI, only 2 CH audio will be output from all of the TV’s audio output. If you want to hear 5.1 CH audio, please connect the digital audio out jack from your device directly to an amplifier or home theater.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Close Captioning (CC)

Hi, I've read the manual and checked sources on-line, but cannot figure out how to get Closed Captioning (CC) on this TV (PN43D 450 AZDXZA). The TV responds "not available" when I press the CC button on the remote control. The drop down menu shows "Captioning", but cannot be selected (its grey). Does this TV offer Closed Captioning? If not, which model should I buy?
asked 3 years ago
Charlesss
San Francisco
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In order to access Captioning, you will want to head into the TV's menu, then into the setup or system sub-menu to access the CC options or to just activate it, press the CC button on the remote control. However, CC is only available via the coax cable since the CC signal has to be sent by your service provider. The CC information cannot be sent via HDMI or other secondary connections from 3rd party devices. That said, most service provider set top boxes and DVD/BD players will handle CC on board, which will then be displayed on the TV as part of the video signal. Captions are subject to your service provider’s availability.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

my tv will not turn on it gets power but it only makes a clicking sound

asked 3 years ago
Jrbug
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

How can I get color when connecting Wii to the tv?

I have double checked the connections and run all self tests to no avail. Yellow plug is input into green slot outlined by yellow on component 1 slot as instructed. It does not rcognize it as standard av plug. It only shows up under component 1 looking for red and blue also. How can i program the tv to look at it as a yellow video plug instead to capture all colors? Under av source it says no device found.
asked 2 years, 11 months ago
atkeisson5
Lewisville,TX
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

hdmi/dvi AUDIO PORT NOT WORKING??????

I have checked all I know to check to see why I have no sound. My last lcd display worked fine, but now this one will not work out of the box? Do I have a defective unit or is it a setting issue? I have sound coming out of computer if I plug in headphones into the computer in the port I need to use for the tv but when I hook the tv up it has zero sound? thanks in advance....
asked 2 years, 11 months ago
halfshaft5
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to i get color with the DVD player?? I clicked on TV source and got (continued below)

the component, but I only get black and white and the sound OK. (plasma TV PN43D450A2D
asked 2 years, 11 months ago
larry345
ellenton, Florida, USA
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My set makes 3 clicks when it is plugged in but does not turn on and is not responsive to the remote. What could be the problem and what can be done?

asked 3 years ago
flbmx66
Deer Park, NY
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get a remote for my TV?

asked 3 years ago
Balips
Fairbanks, Alaska
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

my DVD is in black and white. How do I fix this?

asked 3 years ago
scoutfanatic
home
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

when does my warranty expire on my plasma tv?

asked 3 years ago
ricknsas5
lake city, florida
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry.
Please call 800-SAMSUNG for a live solution to your question.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

my tv randomly turns on and off

i bought this tv 3 months ago, and now i am worried that i won't have it that long. in the few days it will turn on and off all by its self
asked 2 years, 11 months ago
sseastman
falmouth
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

proper use of screen burn protection( While watching program??)plus safe time on screen of cropped pix

PN43D450A2D plasma Television
asked 3 years ago
samfunk
Chicago Ill
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although technically, plasma burn-in is a rare occurrence, I would still suggest you follow some simple steps to ensure the long life of your unit. There are two different kinds of active burn in protection features on the Samsung Plasma TVs. The first one is PixelShift (PixelShift can be adjusted on or off and allows for intensity level adjustments). This feature will basically move all your pixels, uniformly, a predetermined amount of pixel spaces in order to prevent a pixel from being lit in a specific pixel space for too long. However, if ghosting does occur, you can use the other anti-burn in feature, called Scrolling, to help refresh the screen. The Scrolling feature will "scroll" a gradient of black and white across the screen to help eliminate the ghosting, if any, that has accumulated on your panel. Both of these features can be found in the Picture Options section of the TV's menu.

-MrSamsung
answered 3 years ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

What are the specs for the 4 screws that mount the stand to the TV panel?

I lost my screws in a move and want to know what I have to buy.
asked 2 years, 11 months ago
Anonymous
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the available information, all of the Samsung Plasma TVs will use the VESA standard size M8 screws for wall mounting to a compatible bracket.

-MrSamsung
answered 2 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My Plasma TV says "mode unsupported" when I chose source - HDMI2 PC. It used to work before I took a DVD component out of the connection loop.

PN 43D450A2D
asked 2 years, 11 months ago
olds1962
60140
on PN43D450A2D
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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