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Customer Questions & Answers for
samsung PN43D450A2D

Customer Questions & Answers:
164 Questions
 | 
60 Answers

Questions & Answers for samsung PN43D450A2D

Question

my tv screen is cracked

The TV i have is samsung 43"plasma 450 series it was bought 3 months ago and the tv was in an accident that resulted the screen getting cracked. I purchased the same one again two weeks ago. Now I have a broken tv sitting in my closet and would like to know if it is possible to repair and is it even worth fixing?
Thankyou
Ms. A. Delgado
asked 2 years, 9 months ago
america1944
newyork newyork
on PN43D450A2D
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1 answer
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answer 1
The TV i have is samsung 43"plasma 450 series it was bought and the tv was in an accident that resulted the screen getting cracked. I purchased by secund hand, i was trying to install it and then occured the crack
answered 2 years, 6 months ago
Anonymous
Bronx, NY.
0points
0out of 0found this answer helpful.
Question

Why is my DVD player playing black and white?

I have plugged in a DVD player, and a Playstation 3 into the TV and it will only play in black and white.
asked 2 years, 7 months ago
DRathbone
on PN43D450A2D
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answer 1
I'm having the same problem - DVD picture in B&W. There are two sets of "Component In" jacks, and I'm using the first set for my Roku player and the second set for the DVD player. Programs are in color using Roku, but B&W with the DVD. I've tried using another set of component cables, thinking they were faulty, but I'm still having the same problem. I do have the option of using an HDMI cable from the Roku to the TV (better quality, anyway) and then using the good "Component In" jacks for the DVD player, but then I have the added expense of the HDMI cable. Seems like the problem might be with the TV itself. Anyone know what the problem is? Thanks in advance.
answered 2 years, 7 months ago
mikemat56
-1point
0out of 1found this answer helpful.
Question

my tv will not turn on it gets power but it only makes a clicking sound

asked 2 years, 6 months ago
Jrbug
on PN43D450A2D
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1 answer
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

My set makes 3 clicks when it is plugged in but does not turn on and is not responsive to the remote. What could be the problem and what can be done?

asked 2 years, 6 months ago
flbmx66
Deer Park, NY
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get a remote for my TV?

asked 2 years, 6 months ago
Balips
Fairbanks, Alaska
on PN43D450A2D
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answer 1
Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I just received my TV, plugged it in, and it won't turn on.

There is power going to the TV because the standby (red) light is on, and when I press the power button on the remote I can hear it trying to power up, but then nothing happens. The power button on the TV does nothing.
asked 2 years, 6 months ago
DCPlasmaWatcher
Washington DC
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

The tv is only showing as black and white picture how do I change this

asked 2 years, 6 months ago
Anonymous
Florida
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My tv will not power on, it just make a click sound. What is the cause of this?

asked 2 years, 6 months ago
drerabb
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

i need to know how to take the stand off this tv, to be able to mount it on my stand?

asked 2 years, 6 months ago
trishaw
colorado springs
on PN43D450A2D
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answer 1
All you would need to do is remove the 4 screws located at the rear bottom of the screen where the stand is inserted in to, then lift the panel off of the stand (please use help when removing the panel from the stand). Additionally, a detailed set of instructions and illustrations are available on the first few pages of the unit's manual.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

my DVD is in black and white. How do I fix this?

asked 2 years, 6 months ago
scoutfanatic
home
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

when does my warranty expire on my plasma tv?

asked 2 years, 6 months ago
ricknsas5
lake city, florida
on PN43D450A2D
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0out of 0found this question helpful.
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1 answer
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answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry.
Please call 800-SAMSUNG for a live solution to your question.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

hdmi to tv, fiber out to stereo, signal to stereo is not dd. why

asked 2 years, 6 months ago
troubled509
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
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answer 1
When the TV is receiving a coaxial signal, the TV will have the ability to send 5.1 CH sound to the home theater receiver through the Optical output. However, when the source is a digital component connected to the TV via HDMI, only 2 CH audio will be output from all of the TV’s audio output. If you want to hear 5.1 CH audio, please connect the digital audio out jack from your device directly to an amplifier or home theater.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

proper use of screen burn protection( While watching program??)plus safe time on screen of cropped pix

PN43D450A2D plasma Television
asked 2 years, 6 months ago
samfunk
Chicago Ill
on PN43D450A2D
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1 answer
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answer 1
Although technically, plasma burn-in is a rare occurrence, I would still suggest you follow some simple steps to ensure the long life of your unit. There are two different kinds of active burn in protection features on the Samsung Plasma TVs. The first one is PixelShift (PixelShift can be adjusted on or off and allows for intensity level adjustments). This feature will basically move all your pixels, uniformly, a predetermined amount of pixel spaces in order to prevent a pixel from being lit in a specific pixel space for too long. However, if ghosting does occur, you can use the other anti-burn in feature, called Scrolling, to help refresh the screen. The Scrolling feature will "scroll" a gradient of black and white across the screen to help eliminate the ghosting, if any, that has accumulated on your panel. Both of these features can be found in the Picture Options section of the TV's menu.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Close Captioning (CC)

Hi, I've read the manual and checked sources on-line, but cannot figure out how to get Closed Captioning (CC) on this TV (PN43D 450 AZDXZA). The TV responds "not available" when I press the CC button on the remote control. The drop down menu shows "Captioning", but cannot be selected (its grey). Does this TV offer Closed Captioning? If not, which model should I buy?
asked 2 years, 6 months ago
Charlesss
San Francisco
on PN43D450A2D
0points
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1 answer
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answer 1
In order to access Captioning, you will want to head into the TV's menu, then into the setup or system sub-menu to access the CC options or to just activate it, press the CC button on the remote control. However, CC is only available via the coax cable since the CC signal has to be sent by your service provider. The CC information cannot be sent via HDMI or other secondary connections from 3rd party devices. That said, most service provider set top boxes and DVD/BD players will handle CC on board, which will then be displayed on the TV as part of the video signal. Captions are subject to your service provider’s availability.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

HOW TO GET FULL SIZE PICTURE?

MANUAL STATES: MENU > picture > picture options .> enter

WHEN MENU IS PRESSED THE SCREEN OPENS IN PICTURE MENU: MODE

AT NO TIME IS THERE A PICTURE OPTIONS WINDOW.

ALSO,

TO LOG IN THERE IS NO WINDOW OPENED WHEN "TERMS AND CONDITIONS" IS CLICKED.
asked 2 years, 5 months ago
JJQQ
NEW YORK
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
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answer 1
In order to change the aspect ratio (screen size), you will want to head into the TV's menu, then to the picture sub-menu. Once there, scroll down to "Screen Adjustment", then within that option, you will see the "Picture Size" adjustment. Clicking into that will allow you to change the picture size of the screen. You can also press the “P.Size” button on the remote to toggle between aspects. Please note, the Samsung TVs will not offer an Automatic Aspect Ratio system.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I get color when connecting Wii to the tv?

I have double checked the connections and run all self tests to no avail. Yellow plug is input into green slot outlined by yellow on component 1 slot as instructed. It does not rcognize it as standard av plug. It only shows up under component 1 looking for red and blue also. How can i program the tv to look at it as a yellow video plug instead to capture all colors? Under av source it says no device found.
asked 2 years, 5 months ago
atkeisson5
Lewisville,TX
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how to i get color with the DVD player?? I clicked on TV source and got (continued below)

the component, but I only get black and white and the sound OK. (plasma TV PN43D450A2D
asked 2 years, 5 months ago
larry345
ellenton, Florida, USA
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

hdmi/dvi AUDIO PORT NOT WORKING??????

I have checked all I know to check to see why I have no sound. My last lcd display worked fine, but now this one will not work out of the box? Do I have a defective unit or is it a setting issue? I have sound coming out of computer if I plug in headphones into the computer in the port I need to use for the tv but when I hook the tv up it has zero sound? thanks in advance....
asked 2 years, 5 months ago
halfshaft5
on PN43D450A2D
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the best way to configure my display for maximum performance and compatability with XBOX 360 (HDMI) / 600Hz Refresh Rate

I purchased a samsung plasma despite dubious warnings from friends and the salespeople's inability to tell me anything relevant to my interests in the device, as well as misgivings about the atrocious glare. I bought the plasma for "600Hz" refresh rate for enhanced performance with XBOX 360 HDMI gaming.

I would like to know if this fresh rate applies to XBOX gaming, or in other words if it varies based on media type or resolution/picture settings. When I press the info button on the display remote is says 1280*720 @ 60Hz, regardless of picture settings or XBOX resolution/display settings.

I do not care about HD content, movies, or anything other than whether the plasma display with its high refresh rate enhances gaming. Any information or guidance with regard to this matter, or help with configuring the device for best performance with XBOX, would be greatly appreciated.
asked 2 years, 5 months ago
sackler
MS, USA
on PN43D450A2D
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answer 1
All Samsung Plasma TVs offer a technology called 600Hz subfield motion. Basically for the 600Hz sub-field motion, the television shows you the image at the same refresh rate (60Hz) but flashes the individual pixels faster so the images appear smoother then on a regular 60Hz panel. In this case it flashes the pixels 10 times faster then normal. So 60 fps x 10 sub-field = 600 flashes of the pixels per second. This makes the images seem much smoother on the screen but it does not increase the actual frames per second. It is not exactly the same as the Hz on the LCD/LED Samsung TVs (which ultimately raise the frame rates of the images, giving you a "Hyper-Real" image) and can not be toggled on or off since it is always on. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

Additionally, select Samsung, including the D450, should offer a setting called Game Mode. Game Mode bypasses some of the TVs processors to give you an almost direct feed from your game system. This will help in the time it takes the signal to travel from the game system to the panel, effectively reducing the time between when you press your action button to when you see the action displayed on the screen, making for more accurate responses.

If you head to your TV's menu (by pressing the "Menu" button on your remote control), then scroll down and select the Setup/System sub-menu, you will see the “General” option. Within this option, you will find the Game Mode option. If Game Mode is grayed out, this means you do not have your device connected to an input that supports game mode.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
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Trying to hook up 43" Plasma TV with HMDI cable. Cannot get connectivity between cable box

and TV. Asking cable company if need to define output. Is there a source input I need to modify?
asked 2 years, 5 months ago
WDVerrastro
Naugatuck, Connecticut
on PN43D450A2D
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Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
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0out of 0found this answer helpful.
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