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Customer Questions & Answers for
PN43D450A2D

Customer Questions & Answers:
164 Questions
 | 
60 Answers

Questions & Answers for samsung PN43D450A2D

Question

The tv is only showing as black and white picture how do I change this

asked 2 years, 10 months ago
Anonymous
Florida
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

my DVD is in black and white. How do I fix this?

asked 2 years, 10 months ago
scoutfanatic
home
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

when does my warranty expire on my plasma tv?

asked 2 years, 10 months ago
ricknsas5
lake city, florida
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry.
Please call 800-SAMSUNG for a live solution to your question.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

hdmi to tv, fiber out to stereo, signal to stereo is not dd. why

asked 2 years, 10 months ago
troubled509
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When the TV is receiving a coaxial signal, the TV will have the ability to send 5.1 CH sound to the home theater receiver through the Optical output. However, when the source is a digital component connected to the TV via HDMI, only 2 CH audio will be output from all of the TV’s audio output. If you want to hear 5.1 CH audio, please connect the digital audio out jack from your device directly to an amplifier or home theater.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

proper use of screen burn protection( While watching program??)plus safe time on screen of cropped pix

PN43D450A2D plasma Television
asked 2 years, 10 months ago
samfunk
Chicago Ill
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although technically, plasma burn-in is a rare occurrence, I would still suggest you follow some simple steps to ensure the long life of your unit. There are two different kinds of active burn in protection features on the Samsung Plasma TVs. The first one is PixelShift (PixelShift can be adjusted on or off and allows for intensity level adjustments). This feature will basically move all your pixels, uniformly, a predetermined amount of pixel spaces in order to prevent a pixel from being lit in a specific pixel space for too long. However, if ghosting does occur, you can use the other anti-burn in feature, called Scrolling, to help refresh the screen. The Scrolling feature will "scroll" a gradient of black and white across the screen to help eliminate the ghosting, if any, that has accumulated on your panel. Both of these features can be found in the Picture Options section of the TV's menu.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

HOW TO GET FULL SIZE PICTURE?

MANUAL STATES: MENU > picture > picture options .> enter

WHEN MENU IS PRESSED THE SCREEN OPENS IN PICTURE MENU: MODE

AT NO TIME IS THERE A PICTURE OPTIONS WINDOW.

ALSO,

TO LOG IN THERE IS NO WINDOW OPENED WHEN "TERMS AND CONDITIONS" IS CLICKED.
asked 2 years, 10 months ago
JJQQ
NEW YORK
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In order to change the aspect ratio (screen size), you will want to head into the TV's menu, then to the picture sub-menu. Once there, scroll down to "Screen Adjustment", then within that option, you will see the "Picture Size" adjustment. Clicking into that will allow you to change the picture size of the screen. You can also press the “P.Size” button on the remote to toggle between aspects. Please note, the Samsung TVs will not offer an Automatic Aspect Ratio system.

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

hdmi/dvi AUDIO PORT NOT WORKING??????

I have checked all I know to check to see why I have no sound. My last lcd display worked fine, but now this one will not work out of the box? Do I have a defective unit or is it a setting issue? I have sound coming out of computer if I plug in headphones into the computer in the port I need to use for the tv but when I hook the tv up it has zero sound? thanks in advance....
asked 2 years, 9 months ago
halfshaft5
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the best way to configure my display for maximum performance and compatability with XBOX 360 (HDMI) / 600Hz Refresh Rate

I purchased a samsung plasma despite dubious warnings from friends and the salespeople's inability to tell me anything relevant to my interests in the device, as well as misgivings about the atrocious glare. I bought the plasma for "600Hz" refresh rate for enhanced performance with XBOX 360 HDMI gaming.

I would like to know if this fresh rate applies to XBOX gaming, or in other words if it varies based on media type or resolution/picture settings. When I press the info button on the display remote is says 1280*720 @ 60Hz, regardless of picture settings or XBOX resolution/display settings.

I do not care about HD content, movies, or anything other than whether the plasma display with its high refresh rate enhances gaming. Any information or guidance with regard to this matter, or help with configuring the device for best performance with XBOX, would be greatly appreciated.
asked 2 years, 9 months ago
sackler
MS, USA
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All Samsung Plasma TVs offer a technology called 600Hz subfield motion. Basically for the 600Hz sub-field motion, the television shows you the image at the same refresh rate (60Hz) but flashes the individual pixels faster so the images appear smoother then on a regular 60Hz panel. In this case it flashes the pixels 10 times faster then normal. So 60 fps x 10 sub-field = 600 flashes of the pixels per second. This makes the images seem much smoother on the screen but it does not increase the actual frames per second. It is not exactly the same as the Hz on the LCD/LED Samsung TVs (which ultimately raise the frame rates of the images, giving you a "Hyper-Real" image) and can not be toggled on or off since it is always on. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

Additionally, select Samsung, including the D450, should offer a setting called Game Mode. Game Mode bypasses some of the TVs processors to give you an almost direct feed from your game system. This will help in the time it takes the signal to travel from the game system to the panel, effectively reducing the time between when you press your action button to when you see the action displayed on the screen, making for more accurate responses.

If you head to your TV's menu (by pressing the "Menu" button on your remote control), then scroll down and select the Setup/System sub-menu, you will see the “General” option. Within this option, you will find the Game Mode option. If Game Mode is grayed out, this means you do not have your device connected to an input that supports game mode.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

my tv randomly turns on and off

i bought this tv 3 months ago, and now i am worried that i won't have it that long. in the few days it will turn on and off all by its self
asked 2 years, 9 months ago
sseastman
falmouth
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I need screws or bolts to connect the tv to a stand mount

asked 2 years, 9 months ago
belindaj115
Chesnee sc
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I connect my surround sound speakers and my wireless earphones? I'm hearing impaired. My old TV had audio-out jacks for these components.

I can locate only one audio-out optical jack. How do I connect it to all my surround sound speaker and my earphone wireless transmitter. .
asked 2 years, 8 months ago
GoodyearBob
Goodyear, AZ, USA
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since the D450 only offers an optical audio output, the TV will only have the ability to connect with one audio output device. That said, I would suggest connecting your wireless speakers directly to your receiver instead of the TV, since most receivers offer multiple audio outputs.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I need a manual for my tv. it did not come with one at all and I dont want to download one to my computer

asked 2 years, 8 months ago
ecm63
home
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Parts and manuals for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get codes to program my Satalite remote?

asked 2 years, 7 months ago
jibntiff
Scriner Ne.
on PN43D450A2D
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Due to some manufacturers using different codes for their IR remotes, Samsung does not offer universal codes or support for these remotes. In order to find out your remote’s code for our Samsung TVs, it is best that you contact your remotes manufacturer for further details.

-MrSamsung
answered 2 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I watch the TV without having to have the DVD player turned on?

When the ATMC cable guy hooked up my cable box to the TV, I asked him to make sure that the DVD player/recorder was also hooked up. He did that and I tested the DVD to make sure it played and recorded okay. The problem is that when I just turn on the TV, it doesn't work by itself and I have to turn on the power to the DVD unit in order to watch TV. I've read the book and tried every button on the TV remote but can't figure out how to fix this. As you've probably already guessed, I'm not very good at hooking up electronics. Any help would be appreciated. Thanks in advance.
asked 2 years, 6 months ago
317226
North Carolina
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

TV lamp time

How do I check to see how much TV on time is presently or in the future on the lamp?
asked 2 years, 6 months ago
robin357
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although all of the Samsung Plasma TVs will offer a panel life of up to 100,000 hours under optimal conditions, there is actually no way to directly check how many hours your TV has been active on the TV itself.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Missing Pieces

I purchased this item as a floor model, but was told all of the accessories were there. When I returned home with the product the stand was missing the piece that connects it to the tv and the screws to attach it. The store informed me that the piece could not be found. How can I go about getting this piece so that I can use my tv?
asked 2 years, 6 months ago
Pieces
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Parts for your product maybe available through 800-SAMSUNG or Samsungparts.com. For Samsungparts.com, just follow the main page links to the parts for your product.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Convert digital audio out to RCA analog audio out

Convert digital audio (optical) out to RCA analog out.

What do I need to purchase? Where can these items be purchased?
asked 2 years, 5 months ago
donsam
Sacramento, CA, USA
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry.
Please call 800-SAMSUNG for a live solution to your question.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i hook up my t.v. to my computer

asked 2 years, 5 months ago
denny4050
Mass
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are two ways to connect your PC or Mac to your Samsung TV for monitor functionality: HDMI to HDMI or HDMI to VGA/DVI/Displayport. Please note, in the PC's operating system, you will need to set the display settings to either clone or extended view and set the PC’s resolution to match that of the maximum resolution of the TV in order to view your PC's desktop on the TV.

If your PC offer HDMI out, I would highly suggest using this connection, since it is a basic plug-n-play connection (meaning almost no adjustment is needed on the TV or PC).

HDMI to VGA/DVI/Displayport is almost the same as straight HDMI, but in this case, you will want to connect the DVI end of the cable to the PC (if available) and the HDMI into the TV. This is also considered a plug-n-play connection.

Unless otherwise specified by your PC manufacturer, you will need to connect the PC's audio to the TV with a separate cable (3.5mm jack cable from the PC’s audio output to the TV’s DVI/HDMI Audio input), since most PCs do not support audio over HDMI, VGA or DVI.

Additionally, the Samsung TVs do not offer wireless or networked monitor capabilities.

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why is'nt optical sound out port the same type as shown in manual?

asked 2 years, 4 months ago
BOBEARLy
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. From my understanding, all of the Optical ports should be the same size and shape. Please have your device’s exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

sound doest work

can not not get the sound to come on work last night but not this moring
asked 2 years, 4 months ago
jughead59
home
on PN43D450A2D
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Before contacting support, you could also try performing a firmware update and see if that solves your issue. Please have your device’s exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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