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Customer Questions & Answers for
samsung PN43D450A2D

Customer Questions & Answers:
164 Questions
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60 Answers

Questions & Answers for samsung PN43D450A2D

Question

my tv will not turn on it gets power but it only makes a clicking sound

asked 2 years, 10 months ago
Jrbug
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

My set makes 3 clicks when it is plugged in but does not turn on and is not responsive to the remote. What could be the problem and what can be done?

asked 2 years, 10 months ago
flbmx66
Deer Park, NY
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I just received my TV, plugged it in, and it won't turn on.

There is power going to the TV because the standby (red) light is on, and when I press the power button on the remote I can hear it trying to power up, but then nothing happens. The power button on the TV does nothing.
asked 2 years, 9 months ago
DCPlasmaWatcher
Washington DC
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

proper use of screen burn protection( While watching program??)plus safe time on screen of cropped pix

PN43D450A2D plasma Television
asked 2 years, 9 months ago
samfunk
Chicago Ill
on PN43D450A2D
0points
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1 answer
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answer 1
Although technically, plasma burn-in is a rare occurrence, I would still suggest you follow some simple steps to ensure the long life of your unit. There are two different kinds of active burn in protection features on the Samsung Plasma TVs. The first one is PixelShift (PixelShift can be adjusted on or off and allows for intensity level adjustments). This feature will basically move all your pixels, uniformly, a predetermined amount of pixel spaces in order to prevent a pixel from being lit in a specific pixel space for too long. However, if ghosting does occur, you can use the other anti-burn in feature, called Scrolling, to help refresh the screen. The Scrolling feature will "scroll" a gradient of black and white across the screen to help eliminate the ghosting, if any, that has accumulated on your panel. Both of these features can be found in the Picture Options section of the TV's menu.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Close Captioning (CC)

Hi, I've read the manual and checked sources on-line, but cannot figure out how to get Closed Captioning (CC) on this TV (PN43D 450 AZDXZA). The TV responds "not available" when I press the CC button on the remote control. The drop down menu shows "Captioning", but cannot be selected (its grey). Does this TV offer Closed Captioning? If not, which model should I buy?
asked 2 years, 9 months ago
Charlesss
San Francisco
on PN43D450A2D
0points
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1 answer
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answer 1
In order to access Captioning, you will want to head into the TV's menu, then into the setup or system sub-menu to access the CC options or to just activate it, press the CC button on the remote control. However, CC is only available via the coax cable since the CC signal has to be sent by your service provider. The CC information cannot be sent via HDMI or other secondary connections from 3rd party devices. That said, most service provider set top boxes and DVD/BD players will handle CC on board, which will then be displayed on the TV as part of the video signal. Captions are subject to your service provider’s availability.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the best way to configure my display for maximum performance and compatability with XBOX 360 (HDMI) / 600Hz Refresh Rate

I purchased a samsung plasma despite dubious warnings from friends and the salespeople's inability to tell me anything relevant to my interests in the device, as well as misgivings about the atrocious glare. I bought the plasma for "600Hz" refresh rate for enhanced performance with XBOX 360 HDMI gaming.

I would like to know if this fresh rate applies to XBOX gaming, or in other words if it varies based on media type or resolution/picture settings. When I press the info button on the display remote is says 1280*720 @ 60Hz, regardless of picture settings or XBOX resolution/display settings.

I do not care about HD content, movies, or anything other than whether the plasma display with its high refresh rate enhances gaming. Any information or guidance with regard to this matter, or help with configuring the device for best performance with XBOX, would be greatly appreciated.
asked 2 years, 9 months ago
sackler
MS, USA
on PN43D450A2D
0points
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1 answer
Answers
answer 1
All Samsung Plasma TVs offer a technology called 600Hz subfield motion. Basically for the 600Hz sub-field motion, the television shows you the image at the same refresh rate (60Hz) but flashes the individual pixels faster so the images appear smoother then on a regular 60Hz panel. In this case it flashes the pixels 10 times faster then normal. So 60 fps x 10 sub-field = 600 flashes of the pixels per second. This makes the images seem much smoother on the screen but it does not increase the actual frames per second. It is not exactly the same as the Hz on the LCD/LED Samsung TVs (which ultimately raise the frame rates of the images, giving you a "Hyper-Real" image) and can not be toggled on or off since it is always on. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal and there are currently no consumer devices on the market that will transmit at over 60Hz (excluding some PCs).

Additionally, select Samsung, including the D450, should offer a setting called Game Mode. Game Mode bypasses some of the TVs processors to give you an almost direct feed from your game system. This will help in the time it takes the signal to travel from the game system to the panel, effectively reducing the time between when you press your action button to when you see the action displayed on the screen, making for more accurate responses.

If you head to your TV's menu (by pressing the "Menu" button on your remote control), then scroll down and select the Setup/System sub-menu, you will see the “General” option. Within this option, you will find the Game Mode option. If Game Mode is grayed out, this means you do not have your device connected to an input that supports game mode.

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Trying to hook up 43" Plasma TV with HMDI cable. Cannot get connectivity between cable box

and TV. Asking cable company if need to define output. Is there a source input I need to modify?
asked 2 years, 9 months ago
WDVerrastro
Naugatuck, Connecticut
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I get sound from cable box?

Have great picture but no sound. Cox cable box(Scientific Atlanta). Is there an audio wire to commect?
asked 2 years, 8 months ago
bamaleo1
Pensacola, Fl
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My Plasma TV says "mode unsupported" when I chose source - HDMI2 PC. It used to work before I took a DVD component out of the connection loop.

PN 43D450A2D
asked 2 years, 8 months ago
olds1962
60140
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

why does the tv NOT select the proper input when the auto on feature or scheduled on feature is used?

asked 2 years, 8 months ago
calmagro
Fort Collins
on PN43D450A2D
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 8 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

my tv screen is cracked

The TV i have is samsung 43"plasma 450 series it was bought 3 months ago and the tv was in an accident that resulted the screen getting cracked. I purchased the same one again two weeks ago. Now I have a broken tv sitting in my closet and would like to know if it is possible to repair and is it even worth fixing?
Thankyou
Ms. A. Delgado
asked 3 years, 1 month ago
america1944
newyork newyork
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
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answer 1
The TV i have is samsung 43"plasma 450 series it was bought and the tv was in an accident that resulted the screen getting cracked. I purchased by secund hand, i was trying to install it and then occured the crack
answered 2 years, 9 months ago
Anonymous
Bronx, NY.
0points
0out of 0found this answer helpful.
Question

Why won't the X Box 360 work using the HDMI port 2?

asked 2 years, 8 months ago
forky
on PN43D450A2D
0points
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1 answer
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answer 1
mine did the same thing. I just switched it to hdmi 1 and it worked.
answered 2 years, 7 months ago
mkison
48070
0points
0out of 0found this answer helpful.
Question

How do I stop image flickering intermittently?

asked 2 years, 7 months ago
samsungaly
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
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answer 1
I had same issue, my plug on back of the dvr cable box was not all the way in, check that, and power plug on the tv.
answered 2 years, 7 months ago
Slimm
columbus,ohio
0points
0out of 0found this answer helpful.
Question

We want to operate our Samsung TV through a stereo receiver.

On page 28 of the user manual is attempts to explain how to "listen through a receiver" but never explains how to actually "select" the "Reciever". (In the menu as we cannot locate it there?)
See Step # 1.
Lastly, this user manual page mentions a "Digital Audio Out (optical) jack", which the TV has but not the stereo receiver.
We have had this receiver connected to our previous TV via cables etc and it worked fine.
Any help will be appreciated.
Thank you in advance.
asked 2 years, 7 months ago
12112
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
You need a reciever with the optical plug,I had the same problem and tried everything. Sorry!
answered 2 years, 7 months ago
Slimm
columbus,ohio
0points
0out of 0found this answer helpful.
Question

Is the only way to connect to a home theater through an optical cable?

I have an HW-D600 AV Receiver Model #: HW-D600/ZA and I am trying to get the TV sound through the receiver. Do I have to get an optical cable?
asked 2 years, 7 months ago
xianmyst
Fairmount, GA
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Yes
answered 2 years, 7 months ago
Slimm
columbus,ohio
0points
0out of 0found this answer helpful.
Question

How do I get codes to program my Satalite remote?

asked 2 years, 6 months ago
jibntiff
Scriner Ne.
on PN43D450A2D
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Due to some manufacturers using different codes for their IR remotes, Samsung does not offer universal codes or support for these remotes. In order to find out your remote’s code for our Samsung TVs, it is best that you contact your remotes manufacturer for further details.

-MrSamsung
answered 2 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I improve the sound on my new TV? The sound is in the back of the unit.

asked 2 years, 5 months ago
Toshidkg
Virginia
on PN43D450A2D
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Although the Samsung TVs offer a variety of calibration options (Sound Mode, Sound Effects, ETC. ), unfortunately Samsung cannot suggest any specific calibration numbers since every calibration has to be done based on the preferences of the customer performing the low level calibration.
Perhaps other users on this forum may be able to better help you out.

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

TV works with coax but not hdmi. Have followed all instructions, changed cable and box.

asked 2 years, 5 months ago
ggm1902
on PN43D450A2D
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i hook up my t.v. to my computer

asked 2 years, 4 months ago
denny4050
Mass
on PN43D450A2D
0points
0out of 0found this question helpful.
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answer 1
There are two ways to connect your PC or Mac to your Samsung TV for monitor functionality: HDMI to HDMI or HDMI to VGA/DVI/Displayport. Please note, in the PC's operating system, you will need to set the display settings to either clone or extended view and set the PC’s resolution to match that of the maximum resolution of the TV in order to view your PC's desktop on the TV.

If your PC offer HDMI out, I would highly suggest using this connection, since it is a basic plug-n-play connection (meaning almost no adjustment is needed on the TV or PC).

HDMI to VGA/DVI/Displayport is almost the same as straight HDMI, but in this case, you will want to connect the DVI end of the cable to the PC (if available) and the HDMI into the TV. This is also considered a plug-n-play connection.

Unless otherwise specified by your PC manufacturer, you will need to connect the PC's audio to the TV with a separate cable (3.5mm jack cable from the PC’s audio output to the TV’s DVI/HDMI Audio input), since most PCs do not support audio over HDMI, VGA or DVI.

Additionally, the Samsung TVs do not offer wireless or networked monitor capabilities.

Thank you for the opportunity to assist you,

-MrSamsung
answered 2 years, 4 months ago
MrSamsung
Samsung HQ
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The tv is only showing as black and white picture how do I change this

asked 2 years, 9 months ago
Anonymous
Florida
on PN43D450A2D
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Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 9 months ago
MrSamsung
Samsung HQ
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