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Customer Questions & Answers for
samsung 42" Class 450 Series 720p Plasma HDTV

Customer Questions & Answers:
338 Questions
 | 
184 Answers

Questions & Answers for samsung 42" Class 450 Series 720p Plasma HDTV

Question

My Tv has just started the 'not turning on/clicking noise' issue

This Tv is basically new. Had no problems at all until now. It just started doing the not powering up/making a bunch of 'clicking' sounds. I am wondering if I can get this fixed for free even though I am technically out of warranty #11/2012#. Due to the high number or people I've heard that are experiencing this same problem, I would like to know if the warranty is extended for this specific problem on my newer model Tv.
asked 2 years, 3 months ago
Jackss
MI
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. Before contacting support, you could also try performing a firmware update and see if that solves your issue. Please have your device’s exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 2 months ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

Does this tv swivel on the stand provided?

asked 4 years, 2 months ago
rigtank
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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9 answers
Answers
answer 1
It swivels enough for most needs, just make sure you use both hands to stabilize when you turn it. the 42" seems fine, but the 51" seems a bit shakey.
answered 2 years, 5 months ago
Boomer4Sooner
Stuart, Florida
0points
0out of 0found this answer helpful.
answer 2
It will swivel a little side to side but not as much as you may be expecting.
answered 2 years, 6 months ago
JimFlorida
Florida
0points
0out of 0found this answer helpful.
answer 3
No it does not swivel... Mr. Samsung is wrong on this one.
answered 2 years, 8 months ago
Nightjammer
0points
0out of 0found this answer helpful.
answer 4
Mine does not.
answered 3 years, 6 months ago
Maghnuis
Wyoming
0points
0out of 0found this answer helpful.
answer 5
No!! But would love swivel and rotation.
answered 3 years, 7 months ago
Kreiz
0points
0out of 0found this answer helpful.
answer 6
no
answered 3 years, 9 months ago
apindy53
0points
0out of 0found this answer helpful.
answer 7
No, it has a fixed stand on it. Thanks
answered 4 years, 1 month ago
rocketolds72
circleville, ohio
0points
0out of 0found this answer helpful.
answer 8
No it does not but it is still well worth the money!
answered 4 years, 1 month ago
proudmama
West Texas
0points
0out of 0found this answer helpful.
answer 9
As a matter of fact, the PN42C450 does offer 20 degrees of swivel from side to side.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is it possible to connect stand alone external speakers to tis tv?

asked 4 years ago
thefoxke
on 42" Class 450 Series 720p Plasma HDTV
0points
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3 answers
Answers
answer 1
No. This TV has a fixed analog audio output and a fixed optical audio output. "fixed" means that the output is not affected by the volume control in the TV. You would need to use powered speakers that have an adjustable volume, hook it up to a stereo with an auxiliary input, or to a home theater receiver.
answered 2 years, 11 months ago
ruley73
Iowa, USA
0points
0out of 0found this answer helpful.
answer 2
Not unless you can figure out a way to change the speaker wires on the speakers to Audio cables. But then you would probably invalidate you warranty so you probably shouldn't even try until your warranty expires.
answered 3 years, 11 months ago
zerominusone
Lumberton, NC
0points
0out of 0found this answer helpful.
answer 3
Although the speaker system on the Samsung TVs offers rich and clear audio quality, I can understand the desire to have a higher fidelity audio experience. To do so, I would recommend that you acquire an A/V receiver, since there is no physical way to connect just speakers to the TV (unless the speakers offer an onboard sound driver). From the TV, connect to the receiver via optical cable or RCA analogue cable.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is a blanking bracket?

A "blanking bracket" was included with my tv. Part BN63-06456A - What is it for?
asked 4 years, 1 month ago
jmsnyc
new york
on 42" Class 450 Series 720p Plasma HDTV
0points
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2 answers
Answers
answer 1
Covers the slot for the base if the wall mount is used.
answered 4 years, 1 month ago
pfgrimm
El Dorado Hills, CA
0points
0out of 0found this answer helpful.
answer 2
The blanking bracket is used to cover the hole where the stand would have been inserted if you are mounting the TV on the wall. this prevents any dust or debris from collecting in this cavity, as well as giving the bottom of the TV a clean look.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

DO THE NEW MODELS HAVE THE WHITE WASH FEATURE TO WIPE AWAY BURN INS ON THE PLASMA TVS

asked 4 years, 3 months ago
MOONIE
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
This unit has a number of features to remove burn in images. Download the users manual to get a more detailed description.
answered 4 years, 1 month ago
BigOrangeNorthwest
Washington State
0points
0out of 0found this answer helpful.
answer 2
Yes, Samsung has one of the best screen burn protection utilities. It's in the picture options area in the menu section under picture.
answered 4 years, 3 months ago
G33M4N
KC
0points
0out of 0found this answer helpful.
Question

How do I get 16:9 from my PC?

I have my PN42C450 connected to my PC laptop via a VGA cable. The native resolution for the TV is 1024 x 768 (which is a 4:3 aspect ratio resolution), and this is the best resolution as indicated by the television's user manual. However, this stretches the picture from the pc out of proportion. Is there any way to achieve a 16:9 format from the pc? When watching video I could just stretch a picture intended for 4:3 to simply remove the black bars, but the TV won't allow zooming or stretching while the PC input is selected; it will only allow swapping from 16:9 (stretched horizontally) or 4:3 (with the obnoxious and potentially harmful grey bars at left and right). What should I do? I know that Samsung wouldn't have included the option to attach a PC if the picture wouldn't come through correctly.
asked 4 years, 1 month ago
guitared123
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I have Nvidia cards in my PC and you can go into the Nvidia Conrol Panel and change the settings for your tv out.
answered 3 years, 11 months ago
zerominusone
Lumberton, NC
+1point
1out of 1found this answer helpful.
answer 2
I have the exact same question, there should be a Windows driver included to get extra resolutions.
At least one to get the true 16x9 would be acceptible. There must be a universal answer as Samsung has this PC video option on other models and I am sure its been asked many times before.
answered 4 years ago
al007
0points
0out of 0found this answer helpful.
Question

When I plug my DVD into the back A/V I get a color picture. When I ad my XBOX 360 I get a black and white picture. Help

asked 3 years, 9 months ago
MrVee
Marietta, Ga 30068
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I've done the same thing as 'aladin' and that solved my problem as well.
answered 3 years, 6 months ago
zerominusone
Lumberton, NC
0points
0out of 0found this answer helpful.
answer 2
I have had the same problem and have came to the conclusion that the lower input is for a/v or composite to where as the secong is strictly composite. running my a/v for my home theater and the composite for my xbox has eliminated this problem.
answered 3 years, 9 months ago
aladin
ellensburg wa
0points
0out of 0found this answer helpful.
Question

when playing back a dvd on my 42" plasma i only get black and white picture no other colors why?

asked 4 years, 2 months ago
harryo
on 42" Class 450 Series 720p Plasma HDTV
0points
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2 answers
Answers
answer 1
I'll take a stab at this. I bet you have an analog output and are using the RCA phono plug cable. If you have a cable with 3 colors (red, white, and yellow) the yellow one must be put in the yellow AV plug on the TV. The other two go into the audio plugs. I've gotten the same result when I used composite 2. It works fine on composite 1 as configured above.
answered 4 years, 1 month ago
BigOrangeNorthwest
Washington State
0points
0out of 0found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Are there any recommendations for calibrating, for the best quality?

Cell Light
Contrast
Brightness
Sharpness
Color
Tint (G/R)
asked 4 years, 1 month ago
Anonymous
on 42" Class 450 Series 720p Plasma HDTV
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2 answers
Answers
answer 1
The settings your choose will be dependant on the room lighting, you particular TV, and other distractions in the room. There are several calibration disks available on the market now at very reasonable prices. They are very helpful in adjusting the contrast and brightness of the screen display. You can get these disks for DVD and for blu ray, either one will do a good job for you.
answered 3 years, 7 months ago
KazooTom
0points
0out of 0found this answer helpful.
answer 2
Unfortunately, Samsung can not suggest any specific calibration numbers since every calibration has to be done based on the preferences of the customer performing the low level calibration.
Perhaps other users on this forum may be able to better help you out.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

Will there be any addition by upgrading the firmware to accommodate playing videos from a USB drive?

asked 4 years ago
Anonymous
on 42" Class 450 Series 720p Plasma HDTV
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
That is one of the purposes of upgrading the firmware; to make it more operable for more devices.
answered 3 years, 11 months ago
zerominusone
Lumberton, NC
+1point
1out of 1found this answer helpful.
answer 2
Currently, I do not have this information. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How can I turn off the "1280 x 720 @ 60HZ"

I want to turn off the "1280 x 720 @ 60HZ 7:20pm" and similar displays in the upper left hand corner of the screen. I switch the imput to the TV on and off sometimes and this pops up each time and I don't want it to. Any ideas on how to get rid of it?
 
Products related to my question
 
asked 4 years ago
Anonymous
on 42" Class 450 Series 720p Plasma HDTV
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
you can't. You could change the time setting to manual and then not input a time. Then the box that's going to popup anyway wouldn't show the time so it would at least be a little smaller.
answered 3 years, 11 months ago
zerominusone
Lumberton, NC
-1point
0out of 1found this answer helpful.
answer 2
Currently, there is no way to turn off the Info Box on the Samsung TVs.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
-1point
0out of 1found this answer helpful.
Question

I need help setting up stand

asked 3 years, 11 months ago
elkrdphillip
on 42" Class 450 Series 720p Plasma HDTV
0points
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2 answers
Answers
answer 1
the 3rd piece you need in in the corner piece of the styrophome packaging....that is the key. it gets screwed into the stand and then the tv slides right onto that piece. After sliding, screw in 4 screws into the new holes.
answered 3 years, 10 months ago
barbmd
Boca Raton, FL
0points
0out of 0found this answer helpful.
answer 2
Instructions can be found on Page 5 of the Owners Manual.

If you've misplaced your owner's manual, you can download a copy of the manual here:

http://tinyurl.com/26raspk

--HDTech
answered 3 years, 10 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is this "ethernet" I see listed in the specifications?

Can this model be connected to the Internet? What other connectins are possible?
asked 4 years, 2 months ago
Anonymous
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
It cannot be connected directly, However it can be indirectly by using a computer, and I've done it. Run an HDMI cable or DVI plus audio cables from the video and audio outputs as of the computer as needed, and you are set. The pictures on Hulu and Netflix are very good. Other sites have lower resolution, and this will affect quality. A laptop can use wifi to connect and save running a 30 foot HDMI cable like I have to do. However, make sure the laptop has HDMI or DVI output or VGA at the least. My S video equipped laptop produces somewhat inferior images. Alternatively you can purchase a device such as a Blu-ray player which has access to a number of online services and feed the out put into this HDTV.
answered 4 years, 1 month ago
BigOrangeNorthwest
Washington State
0points
0out of 0found this answer helpful.
answer 2
Unfortunately, the C450 does not offer an ethernet connection nor does it offer any internet or DLNA connectivity.

-MrSamsung
answered 4 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

on light backgrounds why is there a red snow cloud going completely across the TV vertically?

Does not show up when there is a picture or image on the screen. Is this a sign of trouble to come?
asked 2 years, 10 months ago
Robhist
hatboro,pa
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
check your firmware version, it should be 1008.2. If the firmware is up to date, you will need a service tech to adjust the VS and VSCAN voltage slightly. That should take of it.
answered 2 years, 5 months ago
stevegxxx
texas
0points
0out of 0found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

Samsung Parts:
www.SamsungParts.com

-MrSamsung
answered 2 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I change the color settings on my TV?

Trying to watch a movie and it is black and white.
asked 2 years, 5 months ago
Nate1288
Overland Park, KS
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
sounds like you have some cables crossed on your tv set
answered 2 years, 3 months ago
ed11
tn
0points
0out of 0found this answer helpful.
answer 2
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 2 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Ferrite Cores

When I attach the ferrite cores to the power code they are loose and slide. Is that how they are supposed to be? Thanks.
asked 4 years, 1 month ago
jmsnyc
new york
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The ferrite cores are used to shield the cables from interference. When connecting a cable, open the ferrite core and clip it around the cable near the plug, looping a small amount of cable once around one side of the core. This will prevent your cable from slipping or wiggling in the core.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I have comcast cable. What is hrc & irc on my channel search? I don't seem to be getting all my channels. Should I be using either one of these?

asked 4 years, 1 month ago
Anonymous
Pittsburgh, PA
on 42" Class 450 Series 720p Plasma HDTV
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
HRC and IRC refer to the cable service providers system of transmission. To find out which system your service provider uses, please contact their customer service department. Once you find out which system the provider uses, you can rescan your connection for new channels with the right settings in place on the TV.

-MrSamsung
answered 4 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why is there a buzzing noise?

I was wondering why my Samsung PN42C450 42” TV makes an annoying buzzing noise from the back of the TV from the moment you turn on and when you turn it off. And is there a way to get rid of it?
asked 4 years ago
Anonymous
Florida
on 42" Class 450 Series 720p Plasma HDTV
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answer 1
Please refer to this FAQ for more information on Plasma Buzzing.

http://ars.samsung.com/customer/usa...

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
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Question

connect Ipod?

How can I get my Ipod to play on my TV? I conneceted it throught the USB port on the side of the TV, and went throught the steps on page 23 in my manual, but my Ipod doesnt play, and I was wondering if if is even compatable to play.
asked 4 years, 1 month ago
Anonymous
on 42" Class 450 Series 720p Plasma HDTV
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Unfortunately, unless the iPod is formatted in a Fat16/32 file system, it will not be compatible with the TV. Please refer to page 23, under the "Need-to-Know List before using Media Play (USB)" section, for a list of considerations.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
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Question

Flashing green light in back of tv on circuit board

We can not get HD on our TV any longer however we are getting the sound just the picture we are not able to get and there is a flashing green light on the back of the tv we can see it through the slots. We have called our cable company and they sent a new signal to our box but it is still not working. Any ideas what this could be?
asked 3 years, 11 months ago
Jeffrey68
Waterford, Mi
on 42" Class 450 Series 720p Plasma HDTV
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I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 3 years, 11 months ago
MrSamsung
Samsung HQ
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