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Q&A home LCD Q&A
24.6" Touch of Color HDTV LCD Monitor

Customer questions and answers for
24.6" Touch of Color HDTV LCD Monitor

Customer questions and answers:
44 Questions
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19 Answers

Customer questions and answers for samsung 24.6" Touch of Color HDTV LCD Monitor

Question

remove PC or Tv notification

In the top left of the screen info comes up which obscures the log in choice for windows or Linux and does not enable me to click on a preference, and I am therefore stuck with booting up in Linux.
Is there a way of preventing this appearing on the screen?
Tags: monitor obscuring login choice, monitor
asked 1 year, 3 months ago
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alaninspain
Spain
on 24.6" Touch of Color HDTV LCD Monitor
-1point
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Question

I lost the screw of TV stand.

Hi Samsung,
I lost the screw of TV stand. Can you tell me where can I get a new one?
Thanks!!!!
#:P2570HD
Feng
asked 2 years, 7 months ago
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ixufeng
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
This part will be available on samsungparts.com
answered 2 years, 7 months ago
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MonitorFeedback
MonitorFeedback
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Question

How do I get my monitor off "Store Demo"?

asked 2 years, 7 months ago
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001Bill
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
On the TV press the volume button. While the volume is displayed, hold down the menu button for 5+ seconds.
answered 2 years, 4 months ago
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super5ecretagent
-1point
0out of 1found this answer helpful.
Question

Why can 't my cable box connect with an HDMI cable?

asked 2 years, 6 months ago
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John2
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
assuming that you tried different cable and tested your TV's input with a different device, DVD player or Blu ray player and it works, next step in troubleshooting should be replacing the Cable box...
answered 7 months ago
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dredd44
Chicago,IL
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Question

I have P2570HD and have 2 channels that have lost the sound. Is there a fix for this?

Tags: sound lost on 2 channels
asked 2 years, 1 month ago
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CMeteer
Charlotte NC
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
Have you tried reversing the cables or tried using a different set of cables?
Just reverse the cables or just un-plug them and replug them back in and see if that helps.
answered 1 year, 9 months ago
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Lookenforajob
Longview, Washington
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Question

IS THERE A SOFTWARE UPDATE

SOFTWARE VERSION NUMBER T-ECO25NUSD-1003.2
Tags: software
asked 2 years ago
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dssing
STARKE, FL
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
If you're having issues that isn't covered in their trouble shooting section and have looked in the Support area in the Downloads category and it isn't their then you might try e-Mailing them and asking.
They usually don't have any updates unless the Monitors are having issues that come up later. TVs are usually a closed system, as it either works or it doesn't.
answered 1 year, 9 months ago
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Lookenforajob
Longview, Washington
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Question

HTPC connected via PC-input - cannot get 1080p

When the computer is set to output 1920x1080 the the display compresses horizontally. Yet my Blu-ray player displays properly. Is this a limitation of the PC-input interface?
Tags: 1080, pc monitor
asked 2 years, 8 months ago
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dbgaither
clovis, ca
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
YOU HAVE TO USE A VIDEO CARD THAT SUPPORTS HDMI OR DVI TO HDMI AND 1080 P OR I
YOUR BLUE-RAY INTERFACE WOULD BE THE PROBLEM THE DISPLAY DOES NOT GO HIGH ENOUGH
answered 2 years, 8 months ago
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CHAMELEON
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Question

Can a damaged screen be replaced

i have a dent in screen & no picture
asked 2 years, 3 months ago
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frustrated12
WI
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
This isn't too old of a Monitor if I remember so you might try going to the "Support" area of your Model type and on the right side will be a "Contact Us" area.
There is also a "Find a service area near you" option so you might even be able to find help closer to you and save a shipping charge.
answered 1 year, 9 months ago
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Lookenforajob
Longview, Washington
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Question

LCD HDTV Monitor Issue

I purchased this monitor a year ago, the business that I purchased it will not help me and I was just wanting you to know that I am very sad that my monitor is not working very well, in goes black or just doesn't want to come on all the time.
I am a true believer in all your products, I have purchased a top of the line refrigerator and a washer/dryer front loader and their pedistals, I love your products so when I purchased a new computer I bought this monitor LCD HDTV 24.6 SyncMaster P2570HD. I am unemployed now, lost my job this past Feb. I just wanted you to know that I am having issues with this monitor, and I was kind of in hopes that you could do something for me. I know computers, I know it is not a connection issue, or any settings or I need no updates, it worked fine for the first 10 months.

Regards,
Mel
asked 1 year, 10 months ago
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Melinda65
Arkansas
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
I'm pretty sure these forums are just for the "People" as I don't think Samsung looks here at all, they just host these forums.
Just make a quick look in any forum for a possible quick solution but ALWAYS contact ANY manufacturer directly and go to the Support/Contact area for any problems.
Try here for more information:
http://www.samsung.com/us/support/owners/product/LS25EMNKUY/ZA?
Check out the contact area.
They have a "Live Chat", E-Mail, or Twitter support so try one of those. Or you can wait on the phone and call them. (early AM is usually the best time to contact most manufacturers.) Either way have the Monitor information on hand, Model type, S/N, and the EXACT problems your having and what you have done to try to fix it.
Hope this helps....
answered 1 year, 9 months ago
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Lookenforajob
Longview, Washington
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Question

i own a P2570HD display

i moved from a windows Xp to Windows 7 - how can i find a driver to work on the new computer
asked 1 year, 9 months ago
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david777
dallas
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
On my NON-TV P2570_ Windows 7 connected without any drivers.
The only drivers the Support/Download section has is a _VGA_ driver from ME to Vista.
answered 1 year, 9 months ago
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Lookenforajob
Longview, Washington
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Question

Samsung SyncMaster P2570HD HDMI problem

A video signal out from and HDMI source into the HDMI port on the back of the monitor looks very poor with blurring etc. the signal source is 1920/1080 and I've tried both from an Xbox and from a laptop with HDMI out. This problem only appears with and HDMI to HDMI cable. An HDMI out to DVI cable (DVI in on the back of the monitor) looks fine at the same resolution with no blurring and correct color.

Example photos are included showing two examples of HDMI source to DVI port on the back of the monitor and also HDMI to HDMI (which looks poor in both examples - the colors and resolution are bad).

Why is does this happen and what can I do about it?
Image(s)
User submitted photo
User submitted photo
User submitted photo
User submitted photo
asked 2 years, 7 months ago
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alexk
on 24.6" Touch of Color HDTV LCD Monitor
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
i had the same problem... i hooked up a big monitor from another manufacturer with the hdmi cable and did not have the problem... it is a samsung problem.
answered 2 years, 4 months ago
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taube
+1point
1out of 1found this answer helpful.
Question

Why does screen buzz?

Screen buzzes when producing black image at shutdown and startup. Also buzzes when an excel sheet is open with multiple graphics.
asked 2 years, 7 months ago
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Nate2807
on 24.6" Touch of Color HDTV LCD Monitor
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0out of 0found this question helpful.
1 answer
Answers
answer 1
mute the audio and see if it still happens....if that works then purchase a higher quality cable for audio connection
answered 1 year, 6 months ago
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jason123ecg
0points
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Question

how to get drivers for the MACBOOK PRO, for this monitor?

asked 2 years, 7 months ago
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tlr38
on 24.6" Touch of Color HDTV LCD Monitor
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1 answer
Answers
answer 1
You shouldn't need drivers for the Mac. It should recognize the monitor and display appropriate screen resolution. Otherwise, manually adjust the screen resolution up to 1920 by 1080.
answered 1 year, 5 months ago
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Droulic
Urbana, Illinois
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Question

KEEP GETTING "NO TIME INFORMATION" DISPLAYED ON SCREEN FOR 5 SECS

I HAVE 3 COMPUTERS CONNECTED THRU A KVM SWITCH TO THE SAMSUNG MONITOR. EACH TIME
I HOT KEY FROM 1 COMPUTER TO ANOTHER THE ABOVE DISPLAY COMES UP FOR 5 SECS AND THEN CLEARS. HOW DO I PREVENT THIS?
Tags: setup problem, info display
asked 1 year, 10 months ago
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Anonymous
LINCROFT NJ
on 24.6" Touch of Color HDTV LCD Monitor
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1 answer
Answers
answer 1
disable "auto time" function in TV and enter time manually.
answered 7 months ago
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dredd44
Chicago,IL
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Question

why is my samsung 2570hd monitor only show b/w (no color) on coaxial (cable) and rca connections

connecting my direct tv receiver by either rca or coaxial connections monitor only displays black and white with no color. Connecting blu-ray via hdmi shows color. All menus displays show colors. Connected receiver to other tvs and colors are displaying so it is not an issue with receiver
asked 1 year, 7 months ago
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Anonymous
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
Are you using the same cables to connect the DirecTV to Samsung as to other monitors? If not, the cables you are using on Samsung may be bad. Or worse yet, your inputs on your Monitor may be bad. Does your DirecTV have HDMI out that you can use? Or maybe try an older VCR with RCA to see if it is only B/W. If so, probably bad connector on Samsung. Make sure to try different RCA cables also.
answered 1 year, 5 months ago
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Droulic
Urbana, Illinois
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Question

Monitor keeps forgetting internal settings?

I just realized that every time I turn the monitor back on after it's been turned off, all the settings go back to defaults. It's been doing that since I have it, but I never really noticed until now. The warranty is expired, but is there anything I can do about it?
Thanks!
Tags: setup & installation, maintenance, power
asked 4 months, 1 week ago
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ebelair
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
Thank you for contacting Samsung.

We recommend you file a service request, though you would responsible for any costs associated with the repair if your product is outside of its warranty coverage.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 1 week ago
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SamsungTech73
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Question

Can we purchase a new base for the LCD TV Monitor? We have lost the original. Thanks, Sandra

asked 2 years ago
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sandytwa
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
Try contacting Samsung/Support and look on the right side and you will see a "Contact Us" area. I believe they are the only ones that can help.
Here, if this is your monitor:
http://www.samsung.com/us/support/owners/product/LS25EMNKUY/ZA?#
answered 1 year, 9 months ago
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Lookenforajob
Longview, Washington
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Question

Time not correct on monitor

Hi,
I setup EASTERN time zone, as I am in Virginia but monitor always shows time 1 hour late. How to correct this one.
Monitor clock mode set as auto.

Please let me know if you need any more information

Thanks,
-Nishant
asked 1 year, 9 months ago
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nishur
Viriginia
on 24.6" Touch of Color HDTV LCD Monitor
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1 answer
Answers
answer 1
Well, you can reset the time an hour later? Are you using it as a TV or a PC monitor?
"Auto" I think basically just changes Daylight Savings time Automatically for you. Try going into the menu and set it to manual and set it to Daylight Savings or turn Daylight off depending on what month it is. See if that helps.
If you already have then try going to the Support area and try one of the "Contact Us" options.
Sorry I can't help more. I just bought a 32" one for my kids X-Box only set-up so I guess I'll find out myself.
answered 1 year, 9 months ago
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Lookenforajob
Longview, Washington
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Question

What would cause the TV to have no sound other than the sound it makes when turned on or off.

The TV passed the sound test as does make the Samsung sound when turned on or off, but when on a channel it has zero sound. It doesn't matter if trying to use the interna speakers or if plugged into a headset.
asked 1 year, 6 months ago
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kknigge
MO
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
First make sure the speakers are not muted. You can use the remote control for this or the buttons on the monitor. Then, make sure the volume isn't turned all the way down. The last option depends on what your source for TV is. If it is just a coaxial cable screwed into the tuner, then that's it. However, if you are trying to get video from a source such as DVD, VDR, cable box, or satellite box, they may have thier own volume controls to deal with. Check those.
answered 1 year, 5 months ago
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Droulic
Urbana, Illinois
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Question

Why does my MTR give off toxic odors?

http://www.samsung.com/us/support/email/product/LS25EMNKUY/ZA#

I cannot get anywhere with your web page for this product. All the download links or email links do not work.
I cannot get any support in anyway.
Is your system down or do you cut off support for products after they reach maturity?
I need this Monitor working correctly. It is giving off fumes, smelling like acidy plastic odors, which burn my nose and lips.
What do I do about it?

Sincerely
Dr. Wm Berit
Tags: miscellaneous
asked 2 weeks ago
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billberit1
Florida
on 24.6" Touch of Color HDTV LCD Monitor
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answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 week, 2 days ago
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SamsungTech73
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