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Q&A home Digital Pen Q&A
AA-ES0PN21

Customer questions and answers for
AA-ES0PN21

Customer questions and answers:
21 Questions
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21 Answers

Customer questions and answers for samsung AA-ES0PN21

Question

What wireless keyboard is compatible with Smart TV?

I recently purchased a Samsung Smart TV (model UN46ES7500) and would like to purchase a wireless keyboard to use with it. What is recommended that is compatible?
Tags: compatibility
asked 9 months ago
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CahabaGirl
USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. You can purchase the VG-KBD1500, as its the Samsung Wireless Keyboard with Touchpad. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

Keyboard dock loose

I've a Smart PC 510T tablet with matching keyboard dock. When docked, if the screen wiggles even in the slightest Windows8 plays its little "device lost" sound, immediately followed by the "device found" sound as the tablet stabilizes in the dock. With any kind of active use, the keyboard drops in and out continually because of this apparently loose connection between the tablet and the keyboard. What's to be done?
Tags: repair issues
asked 4 months, 2 weeks ago
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Lertulo
Pittsburgh
on AA-ES0PN21
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung should acknowledge this as a hardware issue!

I used strips of thick 3M tape to take up the slop in the fit between the dock and tablet. This fixed the problem completely proving that this is not a driver or software issue.
answered 3 months, 1 week ago
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JZastrow
WI
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung. This sounds like it may need a driver update. Compatible drivers for Windows 8 may be obtained by using the update program here: http://orcaservice.samsungmobile.com/SWUpdate.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 2 weeks ago
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SamsungTech42
-10points
0out of 10found this answer helpful.
Question

can i use this with my Samsung Laptop SF-511?

can i use this with my Samsung Laptop SF-511?
Tags: compatibility
asked 8 months ago
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PANTO2
Philadelphia, PA, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, we do not anticipate that connecting this Samsung external optical disc drive to your Samsung notebook computer will be an issue.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Keyboard Randomly disconnects

At random times when I have the keyboard plugged into the Samsung 500T the keyboard will disconnect. I have made sure the keyboard is well seated and locked in. It even does this on a flat surface.
Tags: repair issues
asked 5 months, 3 weeks ago
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SpencerCC
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have conferred with our resident expert and he recommends you update the touchpad driver using the Windows software update tool, which is accessible via the link below.

http://www.samsung.com/us/support/win8upgrade/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 2 weeks ago
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SamsungTech73
-15points
0out of 15found this answer helpful.
Question

Can i us this keyboard AA-RD8NMKD with older Samsung Slate 7 model?

Tags: compatibility
asked 4 months ago
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Username 
orku
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The AA-RD8NMKD accessory is designed to be used with the Samsung ATIV tablets, so it will not work with the Samsung Slate line of tablets.

Thank you being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 4 weeks ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

can i use this keyboard AA-RD8NMKD with older samsung slate 7 XE700T1A-A04US

Tags: how to use, features, compatibility
asked 4 months ago
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Username 
orku
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The AA-RD8NMKD accessory is designed to be used with the Samsung ATIV tablets, so it will not work with the Samsung Slate line of tablets.

Thank you being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 4 weeks ago
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Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Will Samsung ever fix the 500's keyboarc?

Tags: repair issues
asked 3 months ago
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Rustic
Langley, BC, Canada
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months ago
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Amanda07
0points
0out of 0found this answer helpful.
Question

Broken Key

I have a broken key on my wireless keyboard - is there any way of buying replacement parts?
Tags: repair issues
asked 7 months ago
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Username 
willrob
on AA-ES0PN21
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Parts cannot be ordered, but if you have the original receipt from purchase or the keyboard was included with a TV purchase, you can file a service request to have it serviced.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

USB RECEIVER

Does the USB receiver connect to the USB input all the way in? because mine just goes halfway
Tags: repair issues
asked 1 year ago
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Daniel1988
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Is the USB external drive being correctly identified and can it be used with the device you have it plugged into, despite the the loose connection? With the power off, we recommend disconnecting the cable and attempting to plug it back in fully.

If recently purchased, you might consider returning to the store for an exchange as long as none of your personal data has not already been copied to the device. If the faulty connection is on the external drive itself and it's still under its 12-month parts/labor warranty, Samsung can service the device. You'll be asked to register the device first, as doing so will extend the warranty coverage for an additional 3 months at no additional cost.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

why the the button for the sound ,f6 to mutet don't work

when I try to mute the sound in the keyboard the button don't work it's work on the F7 the one to lower the sound,and F8 is working as the lower volume, so all the button for volume sound are mix, is no button to put the volume up on the key board,all are wrong.
Tags: repair issues
asked 4 months, 2 weeks ago
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BOTIN
Bronx, NY, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 2 weeks ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

VOLUME BUTTON

VOLUME BUTTON ON THE DOCKING KEY BOARD DON'T WORK PROPELY,MUTE BUTTON DON'T WORK ON THE F6 IT'S WORK ON F7 AND TO LOWER THE VOLUME IT'S F8,SO IS NOT BUTTON TO PUT THE VOLUME UP.
Tags: features
asked 4 months, 2 weeks ago
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BOTIN
Bronx, NY, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 2 weeks ago
Customer Avatar
Username 
SamsungTech42
0points
0out of 0found this answer helpful.
Question

AA-RD7NMKD Keyboard

Is there any way to get this AA-RD7NMKD keyboard to work with the Samsung Slate 7 series tablet?

I read the Samsung Slater Series 7 was supposed to have a detachable keyboard... I cant find one anywhere. Now right after I bought my Slate 7 they come out with a new line of PC's with detachable keyboards. I am still under warranty but cant return to NewEgg because its over 30 days. Really wanted the detachable keyboard functionality.
Tags: compatibility, what to buy
asked 4 months, 2 weeks ago
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USTECH
Detroit, MI, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what your complete model code is for the slate. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 2 weeks ago
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Username 
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does my keyboard not securely connect with my tablet?

My keyboard and tablet constantly disconnect while I'm using them in laptop formation. There is a beeping sound as they disconnect and then reconnect, and this happens very often.
Tags: repair issues
asked 3 months, 2 weeks ago
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Anonymous
Winston-Salem, NC, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please check on your tablet for a new driver for Windows 8; this driver may be obtained by using the update program here: http://orcaservice.samsungmobile.com/SWUpdate.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 2 weeks ago
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Username 
SamsungTech42
0points
0out of 0found this answer helpful.
Question

can you use this with a tablet

Sink this up with a tablet
asked 1 year ago
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Adam1204
mi
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have spoken with our resident tablet expert and he said since external HDDs and optical drives are high-powered USB devices, your tablet does not have the capability to properly power it. You can use USB flash drives that are formatted in FAT32 and less than 32GB in size though.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

With little or no effort, I have run out of space on my hard drive. What can I do?

I only use the Windows side of the tablet and have only installed a couple programs. I only have about 5 gig left on the hard drive. Is my hard drive able to be upgraded or is there stuff that was preloaded on it that I can deleat to make more room?
asked 9 months ago
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Jan58
Ashtabula, OH 44004, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're a bit confused by what product you're using. The product you specified is an external optical disc drive, yet you mention a tablet. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your issue, product model and serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I have a Series 7 Slate XE700T01-04US. Right away I upgraded it to Windows 8. Was it right to upgrade?

Considering this model is made to be a Windows 7 PC what are the pros and cons to the change to Windows 8. Also my home button has never worked and I assume that is due to the change also. I tried to download some of the drivers for my model but they are all meant to be for Win 7. Should I find the drivers for 8? What should I do? Also I would really like to get an attaching keyboard to turn it into a laptop. Is there any compatible products?
Tags: features, compatibility, how to use, what to buy
asked 2 months, 2 weeks ago
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Patrickcbul
Seattle, WA, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Compatible drivers for Windows 8 may be obtained by using the update program here: http://orcaservice.samsungmobile.com/SWUpdate.aspx

You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/XE700T1AA04US/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 2 weeks ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

I recently purchased 5.1 Channel Smart Home Theater System (HT-E5400) will this work with it?

If not do you have anything that will work with it? Thanks!
Tags: compatibility
asked 5 months, 3 weeks ago
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jandymo
Saint Louis, Mo
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This external optical drive is meant to be used with a laptop, not a home theater.

http://www.samsung.com/us/computer/laptops-accessories/AA-ES0PN21/US-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 2 weeks ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Ativ 500 keyboard constantly disconnects

I purchased an Ativ 500 tablet back in October, and I got the separate keyboard as soon as they were available. The problem is that the keyboard constantly disconnects when the tablet is docked.

I've seen a few mentions of this problem here and on other forums, and I've tried every solution I've found. Nothing works.
- I've made sure the BIOS, drivers, and software are all up to date.
- I've made sure the connections on the tablet and the dock are clean and free of any debris.
- I've followed suggestions on correctly placing the tablet in the dock: hold the lock button down while you put the tablet in, make sure the tablet is securely in, etc.

While investigating the issue, I talked to sales people at stores who said their customers don't have this problem, and it seemed like their tablets fit a little tighter in the dock than mine does. I checked to make sure I didn't get the 700/Pro dock by accident, but the 700 tablet doesn't fit in this dock. I've even tried "shimming" it with a folded piece of paper. Some sites have suggested two-sided tape, but I wanted to try a removable shim until I knew it worked--it didn't.

Some other, not necessarily related observations:
- I've noticed that the right side of the docking hinge moves about 1/4 inch back and forth while the left side has no give at all. The keyboard has not been dropped or damaged that I know of.
-Even when the keyboard is disconnected, the "connect" light on the front stays on.
- I can't even use the dock for the power and USB connections, because the disconnect/reconnect chime is constantly sounding.

Any other suggestions I could try? I've been troubleshooting this issue for months with no luck. The keyboard dock was a big factor for me in choosing this tablet, and I'm at a complete loss!
Tags: repair issues
asked 3 months, 1 week ago
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Mandorlind
Redmond, WA, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. Since you've done everything we could have recommended already, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 1 week ago
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SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Where is the SN on my keyboard dock AA-RD7NMKD (for the XE500 tab)?

I can't register my KB dock on your site because I can't find the SN, and your site doesn't help me to find it. Can you help tell me where the SN is on the unit, so I can register it?

Thx
Tags: how to use
asked 2 weeks, 6 days ago
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Bobmumin
Pensacola, FL, USA
on AA-ES0PN21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

According to our resident tablet specialist, there is no serial number printed on the keyboard dock, so it cannot be registered.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 weeks, 2 days ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

keyboard does not connect at startup

Tags: repair issues
asked 3 months, 1 week ago
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Stabler
Smalley, Derbyshire DE7, UK
on AA-ES0PN21
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This forum is meant for US products and customers. As you're from UK, if you want Samsung support in your country, here's the Samsung UK portal for support: http://www.samsung.com/uk/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 1 week ago
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SamsungTech42
-1point
0out of 1found this answer helpful.
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