I use Intelli-Studio v3.1.26.1 to upgrade the firmware of my new NX 20 camera. When I click on "upgrade firmware on the connected device" I received this error : "This model is not supported"

Suggestion or solutions?
Thanks
Denis

Tags: error messages, software

asked 9 months ago

Username

DenisB

Rhode Island, USA

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3 answers

Answers

answer 1

Thank you for contacting Samsung.

Please make sure you are obtaining the firmware update from the following product support page. Click on Manuals & Downloads > Firmware to access the firmware update and instructions.

http://www.samsung.com/us/support/owners/product/EV-NX20ZZBSBUS

You can also review this How-To Guide on updating your camera's firmware.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7714&howto_guide_step_no=1&prd_ia_cd=N0000099&map_seq=50814

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech73

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0out of 2found this answer helpful.

answer 2

I follow the exact instructions step by step 5 times and I received the same error from Intelli-Studio : This model is not supported.

Intelli-Studio version : 3.1.26.1 (last upgrade available)
Camera : NX20

It appear that the software don't recognize this specific model.

I follow those steps:

1. Connect your camera to your PC. Intelli-Studio will pop up.
Note: Intelli-studio version 3.0 or higher is required.

2. After intelli-studio pops up, mouse over and click Web Support.
Note: If a memory card is not in your camera the Web Support option will not appear.

3. Select Upgrade firmware for the connected device.

4. A pop up will appear. After intelli-studio connects with the Samsung Server the latest firmware version will appear in the pop up window.

At this step no. 4 : a popup appear saying that this model (nx20) is not supported.

Thanks fo looking further in a solution
Denis

answered 9 months ago

Username

DenisB

Rhode Island, USA

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1out of 2found this answer helpful.

answer 3

Finally, after contacting chat support, you have to download the zip upgrade file, unzip it and transfer it at the ROOT level of the your SD memory file into you camera.
Instructions file is at the same directory of the firmware file.

Don't use IntelliStudio as I did. It doesn't work.

Best answer

answered 7 months ago

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DenisB

Rhode Island, USA

+2points

2out of 2found this answer helpful.

Question

NX100 & NX20: video mode not supported with manual lenses

When i updated the firmware for NX20 camera, the camera returns a "check lens" error when a manual lens is mounted to the camera in video mode. This occurs on both NX100 and NX20 of latest firmware (1.10 for nx20).
Curiously enough, the initial firmware for NX20 allowed video mode to operate normally with manual lens or lens adaptor installed.

(I use a Samsung NX mount adaptor MA9NXK to be used with DSLR samsung lenses, and Samyang manual lens)

I think this is an important error that need to be fixed, how do you bypass the error message?

Tags: software, error messages

asked 4 months, 3 weeks ago

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Shredlock

United States

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1 answer

Answers

answer 1

Thank you for contacting Samsung. We'll be happy to assist you with your problem. Please contact us at qasupport@sea.samsung.com and just reiterate your issue so that we can contact your personally if we need to ask you further questions. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 3 weeks ago

Username

SamsungTech42

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Question

how can i upgrade the firmware of my samsung nx20?

there's a new firmware in samsung website for its samsung nx camera and i want to upgrade my nx20, is it advisable?

Tags: software

asked 11 months ago

Username

lhaytzamberson

New Jersey, USA

+1point

2out of 3found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you refer to page 135 in your product manual. On that page are instructions on how to update the firmware. You'll need to make sure the camera is connected to your computer via USB, download the file and then refer to your product manual. If your product manual is not handy, please open the link below and scroll to page 135.

http://downloadcenter.samsung.com/content/UM/201205/20120504103233069/NX20_English.pdf

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/NX20

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 11 months ago

Username

SamsungTech73

-4points

0out of 4found this answer helpful.

Question

How to repair/restore an incompletely processed video file

I was shooting video of a friend's wedding when my NX-20 locked up. I could not end the video, and I could not turn off the camera, so I removed and replaced the battery. I have a 921 mb video file that I cannot open or read, because the camera did not finish processing it. Is there a way that I can complete the processing and make the video file usable?

Tags: Pictures & Video

asked 6 days ago

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ProfessorJohn

Arroyo Grande, CA, USA

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0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We have conferred with our resident camera specialist and he indicates that this file cannot be recovered. We apologize for the inconvenience this has caused you. If you have any further product concerns, we recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 days ago

Username

SamsungTech73

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