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Customer Questions & Answers for
Series 9 15" Premium Ultrabook

Customer Questions & Answers:
9 Questions
 | 
9 Answers

Questions & Answers for samsung Series 9 15" Premium Ultrabook

Question

Annoying white box after coming out of sleep

After my series 9 ultrabook goes to sleep it wakes up with a white box in the upper left hand corner about 1inch x 1 inch. When I kill the process names samoyedagent.exe or commonagent.exe it goes away. Is there a more elegant way to solve the problem? Anyone else see this issue?
asked 1 year, 10 months ago
rdastin
on Series 9 15" Premium Ultrabook
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

SamoyedAgent.exe is related to the Easy Support Center software. If you want to get rid of the white box, you would need to uninstall this software.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
1out of 2found this answer helpful.
Question

Power Plan reverts back to High performance

I keep attempting to change the power plan but either after a reboot or after being on for a few hours it reverts back
asked 1 year, 9 months ago
shagggyd
Manhattan, New York, NY, USA
on Series 9 15" Premium Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://windows.microsoft.com/is-IS/windows7/Power-plans-frequently-asked-questions

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does my internet disconnect when downloading/installing updates?

For about a month now, I've run across what I consider a major problem. While downloading/installing updates my internet connection is dropped. The other day I tried watching a 42 minute show on my netbook only to have it take me over an hour because I had to keep reconnecting to my internet. I do not believe there is a problem with my wireless modem/router. What is causing this problem?
asked 1 year, 4 months ago
Crimmie
on Series 9 15" Premium Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Easy settings on Windows 8

Dear support,
is there a chance to get the easy settings working again on windows 8? Since I updated the system the Fn key has become completely useless.
Thanks for advice
asked 1 year, 8 months ago
nickthename
Germany
on Series 9 15" Premium Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung!

In order to be sure that all the drivers have been updated properly. You will need to make sure that all drivers are up-to-date via the SWUpdate tool.

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
Question

Easy settings on Windows 8

Is there a chance to get the easy settings working under Windows 8? I just updated the system and reinstalled drivers and software but my Fn key is still completely wothless. Thanks
asked 1 year, 8 months ago
nickthename
Germany
on Series 9 15" Premium Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For Windows 8, Easy Settings has been replaced with Settings. You can install Settings using the SW Update tool. If you have not installed SW Update, you can install it from this link: http://orcaservice.samsungmobile.com/SWUpdate.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
MonitorFeedback
MonitorFeedback
0points
0out of 0found this answer helpful.
Question

Upgrade SSD in Samsung Series 9 (np900x4d-a04us)

Does anyone out there have any schematics of the inside of the Series 9 (model #: np900x4d-a04us)? I wanted to see about upgrading the SSD inside but before I remove the bottom panel I'd like to get an idea of what's inside and what to expect. I can't seem to find any technical documentation or schematics in anything on the Samsung website for this model.

Appreciate any help - or a link to where I can find something of use. Thanks...

Russ
asked 9 months ago
rfoszcz
IL
on Series 9 15" Premium Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

A copy of the service manual can be purchased via the following link:

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-SM-NP900X4DA04US.aspx?model=NP900X4D-A04US

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

install Windows7, remove Windows8

how do I boot from CD to install Windows 7 and remove Windows 8
asked 1 year ago
htorres
Austin, TX
on Series 9 15" Premium Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you wish to downgrade from Windows 8 to Windows 7, we recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=415842

To download the necessary drivers for your hardware, please visit the following website:

http://www.samsung.com/us/support/owners/product/NP900X4D-A01US

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Screen mirroring a Windows 8.1 Ultrabook to a Samsung Smart TV (UE-55F9080)

A. On the TV
- I select "Screen mirroring"

B. On the ultrabook
- I implement "Samsung Link"
- I select "Devices" on the RHS menu
- Then I select "Project"
- I can then see the "[TV] Samsung" icon and I select it

C. On the TV
- The message "Ultrabook is now connected" is displayed
- Then the message "Loading" appears, together with an icon showing that the TV is now attempting to display the ultrabook's screen.
- But the TV cannot proceed beyond this point

Looks at first like a TV problem. But when I do the same with my Android smartphone (S III), then everything works fine, i.e. the TV is able to proceed beyond the "Loading" message and mirror the smartphone's screen.

Any insight?
asked 5 months, 1 week ago
Claudexxxxxxxxxx
Zug, Switzerland
on Series 9 15" Premium Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Claudexxxxxxxxxx,

We can only provide support for U.S. models on the Samsung U.S. site.

Please reach out to your local Samsung dealer, retailer or service department for products purchased outside of the U.S.

Also, check that your shared files are compatible with the video and audio codecs on the TV.

Thanks!

--Mr.Samsung
answered 5 months, 1 week ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Samsung s9 900x4d Wifi enable on bootup

Hello,

I have an issue with my Samsung s9 900x4d, when i start the computer the Wifi light is turn on as it pass the bios
I want to DISABLE this option but i can't, i have try in the bios setting and even the Samsung software but it still enable when it start.

Please help me as it's very situation every time i need to manually turn it off to use wired connection.

Regards,
Guillaume
asked 1 year, 10 months ago
Gmoimeme
on Series 9 15" Premium Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know whether you're running Windows 7 or Windows 8. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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