Looking for Answers about samsung NP900X3A?

I tested Class 2, 4 and 10 cards in the NP900X3A. The performance does get much better. I highly recommend using the Class 10 cards.

If you are using the np900x3a-a03us the machine does not have a TPM chip, and therefore requires the use of a USB flash drive to hold the encryption key. Problem is that the NP900x3a (or some models of it, because some have a TPM chip) has a problem enumerating USB devices across a REBOOT (note the word RE-boot). The normal bitlocker setup with a flash drive will go through a test in which it attempts to make sure that everything it needs in order to manage the drive encrypted (including a flash drive from which it can read the encryption key) is in place. To do this, it will perform a warm reboot of machine. At that point you get a message saying that the USB device that holds the encryption key could not be found, and you will get into a loop if you continue to reboot, where you will get the message, reboot, get the message, reboot, etc. and on and on.

The solution (which I got from microsoft) is to tell the dialog that you will reboot later (I'm sorry, since it is now working I don't have screen shots) and then shut the machine down (to a powered-off state).

Then power up the device and let it boot with the USB device (including the encryption key) inserted into the USB port, and everything will be fine the encryption process will proceed, asking you all of the usual questions.

I got this solution after opening a ticket with Microsoft, at which time they described this as "a known problem" with this machine (by "known problem" they implied "known to Samsung"). I still have a ticket open with them because it means that you can never do a warm reboot with an encrypted boot drive, you ALWAYS have to do a cold boot. This is quite inconvenient, but it does work.

My employer requires all mobile devices to have encrypted hard drives, so I had to find a way to make this work. This is the only method that I could find. It was either use this, or return the machine to the store (after I had already upgraded it to Windows 7 Ultimate in order to be able to use bitlocker). THere are other posts avaialble to show the usual process for encrypting a hard-drive with a USB device and bitlocker, this post merely addresses the problem relative to having to do cold boots instead of warm reboots.

Keep pressing the power button should help.

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Since there are several different iterations of the NP900X3A, we recommend you visit the following website and select Laptops under the Office column and then select the appropriate model from the drop-down list based on what best matches the model number specified on what is printed on the underside of your laptop.

http://www.samsung.com/us/support/

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Thank you for contacting Samsung. Typically, you press the alt key and then type the code. If you need any further assistance, please contact us at qasupport@sea.samsung.com and describe in more detail what you need.

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The Samsung Online Support Team

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We recommend you invest in a universal electrical adapter. This will allow you to connect any existing US electrical cords or adapters to the electrical standard in whichever country you are in, or wherever else you may travel around the world in the future. We cannot recommend any specific product, but you're better off spending the money on a universal adapter instead a special adapter just for your notebook computer itself. That way, you can plug in additional electronics and continue to use them as well while you travel.

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It really does not support wireless N. After a lot of trying, searching and digging through specs at the machine code level, we finally determined (my computer engineer husband and I) that it's really only set up for b/g. Perhaps in the next version we'll actually get N.

Open the mouse settings in the control panel. Click on Device Settings. There is a check box to disable the touch pad if an external mouse is plugged in. See if that box is checked.

Check this link http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032143&fm_seq=32311

You can find instructions for upgrading the memory in the User’s Guide. To access the User’s Guide click Start > All Programs > Samsung > User’s Guide.

Important: Upgrading the memory on the X360 or 9 Series Laptops voids the warranty, because you must open the notebook to access the memory.

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If hyperthreading were harmful, we don't believe Intel would have built it into their processor options. As long as you haven't noticed any unusual performance issues as a result of enabling/disabling the feature, you have nothing to worry about.

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We cannot provide any support for Windows 8 since the final version has not been officially released to the public. Please review the following FAQ article for more info.

http://www.samsung.com/us/support/win8upgrade/

We also recommend you review the following article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046330&fm_seq=49132

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The Samsung Online Support Team

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Fn + F4 has four options for display purposes. We recommend cycling through them to find the setting you prefer.

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The Samsung Online Support Team

It is here http://www.samsung.com/us/computer/laptops/NP900X3A-B01US-accessories

It works only when you actually click the touchpad by pushing (until you hear the click sound) - at least in my case.

If it still doesn't work, try installing newer version of the driver (2.7.0) from http://www.samsung.com/us/support/downloads/notebooks/NP900X3A-B01US

Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. Please complete a service request here: http://www.samsung.com/us/support/service/request

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The Samsung Online Support Team

Thank you for contacting Samsung.

Here's the accessory you seek:

http://www.samsung.com/us/computer/laptops-accessories/AA-AE0NAMB/US

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The Samsung Online Support Team

Were you able to get it solved?

Check out this guide it might help: http://support-us.samsung.com/cyber/popup/pop_troubleshooting.jsp?ia_cd=N0000137&model_name=NP900X3A

You may have to restore the whole thing http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000229&fm_seq=39

Series 9 only has a micro-hdmi port., you will need a dongo to connect it to a monitor. Check samsung accessory section.