On my Gamer 7 (NP700G7C) laptop, every time I boot, restart, or sleep, my screensaver settings revert to the default which is one minute (so I lose my graphics every 1 minute while gaming or working but not typing or mousing.)

I have (under run as administrator) set to off all the fast-start and fast-boot settings.)

How can I get my screensaver turned off for good -- i.e. how do I get my screensaver settings to "stick"?

Thank you

Tags: display

asked 1 year ago

Username

PSchwenn

University Park, MD 20782, USA

+2points

2out of 2found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung.

Based on our research, this issue is most often tied to interference from a third-party software installation or a corrupt Windows profile. We recommend you review the following troubleshooting article for more insight into this issue. Try creating a new user profile attempt and then once logged in, make the screensaver settings changes to see if the issue persists.

http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/windows-7-does-not-remember-screen-saver-settings/8a490416-ed88-4d63-ab4b-7ca0f8bb3859?tab=MoreHelp

We also see that a firmware update for this laptop was released on 2/27/2012. If you have not applied this update, we recommend you refer to the following link and download this update by navigating to Manuals & Downloads > Firmware.

http://www.samsung.com/us/support/owners/product/NP700G7C

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 year ago

Username

SamsungTech73

-5points

0out of 5found this answer helpful.

answer 2

Yeah, that's not exactly the right information the Samsung Tech gave you. That problem exists straight out of the box. I've yet to fix it and it's really annoying because I love that Screensaver that came with the laptop. But it also sets off automatically after 60 seconds and you can't keep the settings to change it to 45 minutes or any other setting. So, it's annoying that you only get 59 seconds before your screensaver launches. You can save the setting if you disable all screensavers though.

Best answer

answered 4 months, 3 weeks ago

Username

Arauthator

Indiana

+1point

1out of 1found this answer helpful.

Question

How Do I Control WiFi & keyboard illumination?

Upon boot up, these buttons automatically become active, WiFi ON, keyboard illumination ON. I desire to have these function OFF until I wish them ON. I use a CAT5E cable & an external keyboard. Thus both functions ON is unnecessary, wasteful of battery power & could become a major issue should a viral infection occur. I have gone to the Easy Display Manager app & disabled the WiFi, but it will @ times restore it's on condition. Certainly, when it does as I wish upon reboot it will return to it's default ON condition! Why have a control if it doesn't respond to me wishes?

P

Tags: Keyboard/Touchpad

asked 7 months ago

Username

micr0wave

San Buenaventura, CA, USA

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

I've found that the machine will not permanently remember the settings for screensaver, wifi, etc. While the hardware is nice, Samsung still has a little to learn when it comes to writing drivers to control this unique hardware.

Best answer

answered 5 months, 1 week ago

Username

Shootist

+1point

1out of 1found this answer helpful.

answer 2

Thank you for contacting Samsung.

We recommend you change these settings in the Easy Settings software or BIOS.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

-1point

0out of 1found this answer helpful.

Question

Windows 7 on Laptop

I just purchased a series 7 gaming laptop for a project and I need to install windows 7 instead of 8 will I be able to get all the drivers need to have full functionality?

Tags: software, Installation & Setup

asked 2 months ago

Username

CyberianCreative

Westchester NY

-1point

0out of 1found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

answer 2

Yes. I have Windows 7 and have all drivers running successfully with it just fine. I would recommend installing an updated driver from nVidia as the one provided by Samsung is quite out-dated. Good luck!

answered 2 weeks, 2 days ago

Username

FlipperPA

Philadelphia, PA, USA

0points

0out of 0found this answer helpful.

Question

Screen brightness adjustment problems

I'm having problems adjusting my screen's brightness. I have it at 100% brightness right now, and if I try to lower the brightness gradually, instead of gradually dimming, the screen will completely and suddenly turn off. I can get it back on if I put the brightness back to "100%", but because of this I cannot dim the screen.

Adjusting the screen brightness manually through Windows 7's display settings gives me the same results as well.

Any help would be appreciative.

Thank you.

Tags: display

asked 9 months ago

Username

OceanHaze627

Queens, NY, USA

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=45190

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech73

-2points

0out of 2found this answer helpful.

answer 2

This problem* only happens when you have your refresh rate set at 120hz. To adjust/dim your refresh rate, you should set it at the regular 60hz refresh rate. The system sets the brightness level to max when you're using 120hz, it won't let you dim your display. Hope this helps.

I don't know why this is so... this is probably a glitch that Samsung needs to fix.

Best answer

answered 9 months ago

Username

Maverick0516

Cali

+4points

4out of 4found this answer helpful.

Question

Modeshift Error

I receive an error message when first entering Win8 and subsequently when I change modes manually using the modeshift dial:

"Samsung ModeShift has stopped working"

Is there a solution for this problem?

Tags: software

asked 3 months ago

Username

Thormo

+1point

1out of 1found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung.

All Windows 8 drivers and software can be obtained via the software update tool.

http://orcaservice.samsungmobile.com/SWUpdate.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months, 4 weeks ago

Username

SamsungTech73

-6points

0out of 6found this answer helpful.

answer 2

uninstall mirosoft flash update.they make modeshift stop working error

Best answer

answered 2 months, 1 week ago

Username

fudgie

usa

+5points

5out of 5found this answer helpful.

Question

AC/DC Power Adapter for Series 7 Gamer Laptop

Hi,

Could anyone tell me where I could buy a spare AC/DC power adapter for the Samsung Series 7 gamer laptop?

Thank you,

Tags: power

asked 1 year, 1 month ago

Username

Remois

+2points

2out of 2found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We have found the AC adapter you seek through our part supplier.

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-BA44-00280A.aspx?model=NP700G7CS01US

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 year ago

Username

SamsungTech73

+1point

1out of 1found this answer helpful.

Question

Frecuencia de pantalla

hola que tal, compre este notebook para mi trabajo profesional, adicional tambíen para poder jugar en mis tiempos libres. Instale los juegos: battlefield 3, max pine 3, call duty MW3, luego modifique la configuración gráfica en altas (muy bueno). Pero la pregunta es: antes yo podia jugar estos juegos a una tasa de refresco de 120hz, pero ahora tengo que de configurarla a solo 60hz. Cual sería la razón, al colocar la tasa de frecuencia 120hz solo aparece pantalla negra y se escucha la musica de los juegos. Me podrían ayudar muchas gracias

Pd: los juegos estan todos actualizados, tambíen mis drivers gráficos están al día del sitio de NVIDIA, también los controladores physx, las librerias DX-11 y el resto de controladores correspondiente a mi notebook (audia, wifi, bluetooth, etc). Mi número de serie es: HR3491UC300766.

Tags: display

Image(s)

asked 8 months ago

Username

cristiano2012

Chile

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Lo siento, pero esto es una página web de Inglés con sede en los EE UU. Por favor, póngase en contacto con nosotros en Samsung Chile: http://www.samsung.com/cl/support/main/supportMain.do

Gracias por ser cliente de Samsung!

El Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

I have the Yellow Gamer model with the 7870M Radeon graphics, im trying to find the correct original drivers for this card.

I also cant get the AMD enduro features to work either. My intel graphics dont even show up.

Tags: software

asked 4 months, 1 week ago

Username

mjskipper

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Compatible drivers for Windows 8 may be obtained by using the update program here: http://orcaservice.samsungmobile.com/SWUpdate.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 1 week ago

Username

SamsungTech42

-3points

0out of 3found this answer helpful.

Question

What Solid State Hard drive does this support?

Tags: maintenance, product specs

asked 11 months ago

Username

pr0xy89

Illinois

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your question. The first slot supports up to SATA 3, whereas the second slot supports up to SATA2.

Staff

answered 11 months ago

Username

SamsungTech42

-1point

1out of 3found this answer helpful.

Question

Samsung Series 7 Gamer NP700G7C-T01US

This is the Yellow model with different specs. Is or is it not 3D capable? it's supposed to be but straight answers for this question are all over the place.

Tags: product specs

asked 6 months ago

Username

Spikedleez

East Coast

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

I have this exact machine and it is not 3d capable.

answered 5 months, 1 week ago

Username

Shootist

0points

0out of 0found this answer helpful.

Question

can not play Prometheus Blu-ray DVD disk on gamer 700G7C-s01 laptop

I just bought the Prometheus Blu-ray DVD disk set.
Now I get told I have to pay more money in order to view the blu-ray disks? I paid WAYYYYYY too much money for this 700G7C-s01 gamer laptop to have to do that.

You mean to tell me that Samsung has no way to upgrade some driver or firmware for this thing ?

Tags: miscellaneous

asked 4 months, 3 weeks ago

Username

blurayless

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 4 months, 2 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

MICROPHONE

I CANNOT GET THE MICROPHONE TO WORK. THE TROUBLESHOOTER TELLS ME THE DEVICE IS WORKING PROPERLY AND THE DRIVERS ARE CURRENT. WHEN I PLUG THE MICROPHONE IN I RECEIVE A MESSAGE TELLING ME SO, BUT NO SOUND FROM EITHER OF THE STANDARD MICROSOFT MICROPHONES I USE. AM I MISSING SOMETHING?

Tags: audio

asked 4 months ago

Username

DMB2069

HOME

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info. Please also tell us which version of Windows is installed.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

ExpressCache for NP700G7C-S01US running Windows 8

Hi

One of the key features that I liked on the NP700G7C-S01US when I bought it was ExpressCache using the built in SanDisk iSSD P4 8GB drive. Since I did a clean install of Windows 8 Pro there is no way of installing this via SW Update or managing it via Settings?

Why is this? Will this become possible any time soon?

Tags: software, Installation & Setup

asked 3 months ago

Username

TeamScience

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 3 months ago

Username

SamsungTech73

-2points

0out of 2found this answer helpful.

Question

Hard Drave

How to upgrade the HHD 750G to SSD 256G?
May I buy the Samsung SSD pro 840 and fix it by myself? Can upgrade one at time?
Please advice me at your earliest convenience.

Tags: Installation & Setup

asked 2 months, 1 week ago

Username

kkyap

Sammamish, WA.

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6413&prd_ia_cd=N0000137&map_seq=101999

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

samsung modeshift has stopped working

After doing windows updates I received this error. I tried resetting to factory and doing updates again and that has not fixed it.

Tags: miscellaneous

asked 1 month, 4 weeks ago

Username

RDSWY4

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

Our laptop specialist recommends you turn off Visual Effects in the Mode Shift menu.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 month, 3 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

The speakers don't work

Hi,

today i got a np700g7c and there seems to be a problem with its speakers.
The subwoofer on the bottom works fine, but the other two speakers on the top don't work at all.
So currently the subwoofer plays everything, which is actually not that enjoyable to listen to. I reinstalled all sound drivers without changes to the problem.

There are no problems while connected to other devices (headphones, HDMI-something).

My question:
Is there a way for me to resolve this issue,
or is this more likely a hardware-problem?

Tags: audio

asked 1 year, 1 month ago

Username

injeka

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Sounds like hardware. The speakers must be disconnected somehow.

answered 5 months, 1 week ago

Username

Shootist

0points

0out of 0found this answer helpful.

Question

Does performance change when unplugged

I have noticed a big change in gaming performance when I use the laptop unplugged vs. plugged. Is this normal? How can I change this so that top performance is always activated no matter if plugged or not?

Tags: power

asked 1 year ago

Username

forbegos

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

Gaming will tax a system's resources more than regular use such as word processing or Internet browsing, so a degradation while gaming on battery power alone will result in decreased performance. You can go into your Power Settings (search for "Power" in Control Panel) and change settings there, but there is nothing specific we can recommend if you choose to do this. Just know that changing any battery settings from energy saving modes or continuing to play games on battery power regularly will shorten the battery life.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/NP700G7C

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 year ago

Username

SamsungTech73

-3points

0out of 3found this answer helpful.

Question

What is max processor TDP that this Gamer laptop is able to handle?

I just purchased a Series 7 Gamer and was going to upgrade CPU to i7-3920XM which has a higher TDP rating than the i7-3610QM(55W vs 45W). Can the "turbo cooling system" handle the upgrade?

Tags: miscellaneous

asked 10 months ago

Username

uravgjoe

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. The maximum is 45W. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 10 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Can you confirm that the NP700 line of laptops (G7C, Z7C, etc) have anti-glare displays? Thanks and Best Regards, BobCat8

Tags: display, product specs

asked 9 months ago

Username

BobCat8

New England, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

Yes, all Series 7 models have anti-reflective screens.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

caps lock will not turn on, nor will shift keys produce capital letters

I just purchased this machine. I completed the setup, but I have noticed a major issue. There is no way to produce capital letters on the machine; neither caps lock nor the shift key will produce a capital letter, still producing only lower case. Is this a known issue with the Series 7, Windows 8, or am I going to have to return the machine?

P.S. Posting from a different machine, before anyone asks.

Tags: Keyboard/Touchpad

asked 4 months, 1 week ago

Username

wminsing

Lebanon, NH, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. You may wish to check for a driver update. Compatible drivers for Windows 8 may be obtained by using the update program here: http://orcaservice.samsungmobile.com/SWUpdate.aspx

If your problem still persists, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 1 week ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

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