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Customer Questions & Answers for
NP550P5C

Customer Questions & Answers:
35 Questions
 | 
39 Answers

Questions & Answers for samsung NP550P5C

Question

Are there going to by driver and software updates for this specific laptop

I just installed Winodws 8 and was surprised to find there were no drivers or software updates for this particular laptop.

Is there going to be updates for Windows 8 for the NP550P5C-T01US?

Or is there another laptop drivers that I can use?
asked 1 year, 9 months ago
sunshine91
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

All driver and software updates can be obtained via the Samsung software update tool, which is available for download via the link below.

http://www.samsung.com/us/support/win8upgrade/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Windows 7 Pro on NP550P5C-A02UB

Are all the necessary drivers available to install Windows 7 Pro on my new NP550P5C-A02UB?
asked 1 year, 6 months ago
bsmith01
on NP550P5C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I upgraded my NP550P5C-T01US to W7 Pro. Performed a Windows Update and the Samsung SW Update Utility. All drivers are up to date. I don't recall any drivers needed updating after the upgrade.
answered 1 year, 6 months ago
Asheville67
Asheville, NC
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/owners/product/NP550P5C-A02UB?tabContent=content2

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

What upgrades can I do

I know I can upgrade memory to 16gb but can i upgrade the CPU at all? If so what is the highest my board will support
asked 1 year, 7 months ago
Hbre78a
Michigan
on NP550P5C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you are trying to increase speed, upgrade to a SSD (Solid-State Hard Drive). I have 5 computers. As soon as I replaced my HDD with a SSD, performance increased to almost 4 times faster in all 5 computers. Best way to increase performance by far. My Samsung NP550P5C is almost too fast now.
answered 1 year, 6 months ago
Asheville67
Asheville, NC
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Unfortunately, you can't upgrade the CPU. Also, contrary to the impression you got, this laptop ships with the maximum system RAM of 8 GB. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

extended warranty

how do I buy extended warranty?
asked 1 year, 8 months ago
charlie8704
on NP550P5C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

Please call 1-877-524-7878 to speak with the Samsung Extended Service sales group for Consumer Electronics. You will receive a Certificate of Coverage within 4-6 weeks from contract purchase via mail with a copy of Terms and Conditions.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
You will need to reach out to your retailer for any extended warranties on this product.

Thank you!

Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

How to burn data cd?

asked 1 year, 6 months ago
ottobhere
on NP550P5C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Go to Start > All Programs > Samsung > Software Launcher or simply click the Start button and type "Software Launcher" It will be at the top of the search. Click on that and few icons will show up on the bottom of the screen. Click on the Multimedia icon then the Media Suite icon. This will load CyberLink Media Suite. Click on the icon labeled data and you can burn your data disc from there. Good luck!
answered 1 year, 6 months ago
Asheville67
Asheville, NC
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is it possible to put another video card in the notebook NP550P5C-A01UB like one Gtx 460m ?

asked 1 year, 6 months ago
otavioafm
Brazil
on NP550P5C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
sorry now i understand.
answered 1 year, 6 months ago
otavioafm
Brazil
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you contact Samsung Brazil for further support. This forum is for customers who have purchased their Samsung products in the U.S.

http://www.samsung.com/br/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
1out of 3found this answer helpful.
Question

restore to factory

asked 1 year, 8 months ago
elmop
98245
on NP550P5C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=8787&prd_ia_cd=N0000137&map_seq=61413

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is still missing any driver update to setup Wireless Display?

I updated all the available drivers for the NP550P5C-A01UB, but when using Intel WIDI software I was not able to connect to NETGEAR Push2TV interface. Behavior looks quite unstable.
asked 1 year, 7 months ago
juanpa64
Mexico
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Samsung Mexico for further support. This forum is for customers who reside in or who have purchased their Samsung products in the U.S.

http://www.samsung.com/mx/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I upgraded to Windows 8. Firefox & IE stopped working and so I used my systems recovery disk to get back to the original Windows 7.

I now have no drivers, no internet, seemingly no way to connect to the internet. I tried downloading the drivers from the Samsung website but all the WLAN, LAN drivers have errors when attempting to install. What can I do?
asked 1 year, 7 months ago
ajcable
New York, NY, USA
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can send in your laptop to be re-imaged. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

office 2010

Hi, Where would I find the product key for Windows Office 2010? instructions say key should be in box, Thank You
asked 1 year, 6 months ago
tm440
ny
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Poor video

All video from any sources look awfull. It's like when you blow up a .jpeg and it has artifacts around everything.
Anyone have any ideas?
asked 1 year, 6 months ago
ozhart2
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you have not already done so, we recommend you download the Samsung SW Update tool from the following link, install it and check for and install any hardware or software updates.

http://orcaservice.samsungmobile.com/SWUpdate.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Why aren't my apps updating

Just bought the laptop and am setting it up, in the store app it says I have 30 apps to update. When I click on the update button nothing happens. It just stays at pending. Why is this?
asked 1 year, 6 months ago
penswin66
home
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We recommend 'refreshing' Windows 8; here's an article by Microsoft on this: http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Replacement Keys

are they available? and if so where? my stepson's "enter" key is loose and comes off from time to time and is very annoying.
asked 1 year, 7 months ago
prcardin
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Here's a great troubleshooting guide to help fix that:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=361208&modelname=NP550P5C

Let us know if you have any further questions.

Thanks!

The Online Support Team
answered 1 year, 7 months ago
SamsungTechJessica
-1point
0out of 1found this answer helpful.
Question

virtual machines

Can you run virtual machine on this type of laptop
asked 1 year, 6 months ago
bordagess
Diamondhead, MS, USA
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Yes, it is possible to run a virtual machine. However, the specific kind of virtual machine you'll need to contact the developer of it to determine if your system's specifications meet the minimum requirements. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

intel appUP

I accidently uninstalled intel app. Where can I reinstall it from
asked 1 year, 5 months ago
bordagess
Diamondhead, MS, USA
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's the website for Intel AppUp: http://www.appup.com/index

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is is possible to install a better graphics card in this notebook? Very disappointed with the current graphics quality, useless for Photoshop

I was doing a logo for a band on my laptop and when the band opened it, it looked completely different than how it appeared on my laptop. I had to use my desktop computer to provide an adequate product.
asked 1 year, 5 months ago
mjbg666
USA
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, the graphics card cannot be upgraded. We apologize for the inconvenience.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why does SW Update fail every time I try to update my Wireless Driver?

SW Update shows an update for "Wireless LAN Driver," version 15.6.1.20. Every time I attempt to do the update it downloads and starts to install. Then it "finishes" and the result column says "Failed(-10)"

What gives?
asked 1 year, 5 months ago
Unimagined1
Greenville, SC
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear this is occurring. If you are attempting updates via wireless, we recommend you try connecting to a wired network to try the update again. Also, we also recommend you try updating in the early morning or late at night, as there are peak hours when they is high traffic on the servers.

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

My charger end separated and is in the laptop, how do I get this repaired?

I just purchased this laptop and I noticed that a piece of the charger is stuck in the charger receptacle, it will not come out or move. How do I get this fixed? Should I return it to BestBuy? Also, it doesn't seem to charge completely.
Image(s)
User submitted image
User submitted image
User submitted image
asked 1 year, 4 months ago
Tuko
Salem, OR, USA
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We’re very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

high memory use

I keep getting high memory usage and low memory alerts on my computer this starts all the time this last week every time I use the computer
asked 1 year, 4 months ago
Anonymous
usa
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I fix my network adaptor?

I keep losing my Internet connection. After following directions on your support site, this is still happening. I am using Windows 8.
asked 1 year, 1 month ago
Gwenlep
on NP550P5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know when the problem started and also whether you've tried updating your drivers to make sure you're on the most recent version. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
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