Problems with Touchscreen
Hey, has anyone else experienced issues with the touchscreen occasionally not working on first boot? I've had the machine for less than a week and this has now happened twice.
I realize this is really new technology, and BTW really COOL, so hopefully this is just a bug, but am hopeful someone out here has an idea what may be causing this.
When it happens it's been when I first boot up, no error messages or problems on boot. Touch the screen and nothing happens, but all other pointing devices are working - IE touch pad or USB mouse.
In both cases a reboot of the machine clears the problem. Not seeing anything in the event logs that would indicate a problem, but admittedly don't know the name of the service that controls the touchscreen so could be missing a logged issue.
Any help is greatly appreciated!
asked 1 year, 5 months ago
on Series 5 13.3" Ultrabook
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6out of 7found this question helpful.
I am also having this issue and like you, a reboot takes care of it. But i do not want the issue to linger and then cause a major problem after my warranty expires.
Samsung suppory, should i notify you of this issue?
0out of 0found this answer helpful.
Having the same problem, usually when it wakes up from sleep mode. restarting fixes the problem. Have you figured out what is causing this, or a fix for it?
0out of 1found this answer helpful.
Thank you for contacting Samsung. Please contact us at email@example.com and provide us with those logs. We'll try to look into the issue. Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 1 year, 5 months ago
0out of 11found this answer helpful.