Search Samsung

Looking for Answers about samsung Series 5 13.3" Ultrabook?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:2)
Dishwashers(Q:16 A:25)
Dryers(Q:44 A:55)
Electric Ranges(Q:85 A:112)
French Door(Q:3 A:4)
Gas Ranges(Q:98 A:126)
Induction(Q:6 A:9)
LED Lighting(Q:2 A:3)
OTR(Q:117 A:171)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:41 A:74)
UHD TV(Q:64 A:56)
Verizon Wireless(Q:109 A:125)
Washers(Q:25 A:37)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category

Customer Questions & Answers for
Series 5 13.3" Ultrabook

Customer Questions & Answers:
54 Questions
 | 
72 Answers

Questions & Answers for samsung Series 5 13.3" Ultrabook

Question

What memory is recommeded for the upgrade to 8gb?

asked 1 year, 11 months ago
Sinjo
on Series 5 13.3" Ultrabook
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Yesterday I did install 4gbs DDR3 1333mhz and it is working just fine! Now I have 8gb, however, the speed will be balanced to 1333mhz, so if you can purchase buy a 4gb DDR3 1600mhz to keep balanced at 1600mhz. However, in performance you can use either one. you computer will run faster anyways!
Image(s)
User submitted image
answered 1 year, 11 months ago
OlavoJr
Los Angeles, CA, USA
+4points
4out of 4found this answer helpful.
answer 2
Thank you for contacting Samsung.

The full specs of this computer can be reviewed via the link below:

http://www.samsung.com/us/computer/laptops/NP540U3C-A01UB-specs

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-2points
1out of 4found this answer helpful.
Question

Memory upgrade

The system comes with 4BG System memory on motherboard.

There is another available slot where the user can install a additional single memory module (DDR3 1600Mhz)
so is it:
4GB (so that max memory is 4+4=8GB)
or
8GB (so that max memory is 4+8=12GB) ?
asked 1 year, 11 months ago
NT2012
on Series 5 13.3" Ultrabook
+5points
5out of 5found this question helpful.
5 answers
Answers
answer 1
I just installed an 8GB chip from Crucial for a total of 12GB.
The part number is CT3680987.
answered 1 year, 8 months ago
ccnet
+8points
8out of 8found this answer helpful.
answer 2
I've now added another 4GB Crucial Memory into the SODIMM slot. Works great. On reboot the expresscache automatically asked to repartition the SSD which it did - now 6GB hibernation partition and 16GB cache.

Only thing is that the RAM is syncing at 1333Mhz instead of 1600Mhz even though the SODIMM is high spec and auto configuring. It is in dual channel mode though. I think the on board ram doesn't sync too well.

Windows Experience now boosted to 7.4 for RAM and minor boosts to graphics as well.
answered 1 year, 9 months ago
Dino99
+5points
5out of 5found this answer helpful.
answer 3
So my 4GB is already 5.9 in the experience index.

I'd like to put another 4GB in the slot, but doesn't that need then 8GB of the SSD for the Intel Rapid Start to work?

This means there is only 16 left on the SSD for the Intel Smart Repsonse cache (aka . Express Cache). I think I read somewhere you need a minimum of 20GB for this to work. So I could see how a 24GB SSD would suit the factory provided RAM configuration. Yet other similar models of this NP530/540 come with 6GB of RAM and no larger SSD.

So for the guy who has successfully upgraded to 8GB - does both your rapid start and expresscache work fine with 8GB??
answered 1 year, 10 months ago
Dino99
-4points
0out of 4found this answer helpful.
answer 4
Well, I did install yesterday 4GB DDR3 1333Mhz yesterday! And my computer is running amazingly fast! Now, my new ultrabook has 8gbs of ram!

Maybe, you guys should change the specs, because it is possible to upgrade!

The computer index has been increased from 4.7 to 5.5! I am sure if I have had used 4gbs DDR3 1600mhz the index rate would be higher. When they have a new update for the video card it will help to increase even more!

So far so good!!!
Image(s)
User submitted image
answered 1 year, 11 months ago
OlavoJr
Los Angeles, CA, USA
+4points
6out of 8found this answer helpful.
answer 5
Thank you for contacting Samsung. While the RAM is user accessible, it already comes with the maximum RAM. However, for reference in other products, the maximum RAM is just that, the maximum. The total RAM in the system cannot be expanded past that amount. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-19points
0out of 19found this answer helpful.
Question

Memory upgrade on NP540u3c

We know that the system comes with 4GB on mother board memory.

The other available slot can be use for upgrading the RAM.
My question is how much RAM can the user upgrade to 4GB or 8 GB to
so that the total memory on the system is either 8GB or 12GB ?

Please respond soon, planning to upgrade ASAP.
asked 1 year, 11 months ago
NT2012
Chicago, IL, USA
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes, system has 'on board' 4GB of RAM, I personally bought an 8GB DIMM, put it in the available single slot, and now have a total of 12GB of DDR3 RAM. I don't believe the Samsung support reps know their own product very well.
answered 1 year, 7 months ago
ITTEch70
+5points
5out of 5found this answer helpful.
answer 2
Yes you can upgrade to 8gb of ram!!! I did install a 4gb DDR3 1333mhz and my computer is working just fine and even faster!!!
Image(s)
User submitted image
answered 1 year, 11 months ago
OlavoJr
Los Angeles, CA, USA
+1point
1out of 1found this answer helpful.
answer 3
Thank you for contacting Samsung.

According to the specs page, the maximum system memory is 4GB.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-15points
0out of 15found this answer helpful.
Question

Problems with Touchscreen

Hey, has anyone else experienced issues with the touchscreen occasionally not working on first boot? I've had the machine for less than a week and this has now happened twice.

I realize this is really new technology, and BTW really COOL, so hopefully this is just a bug, but am hopeful someone out here has an idea what may be causing this.

When it happens it's been when I first boot up, no error messages or problems on boot. Touch the screen and nothing happens, but all other pointing devices are working - IE touch pad or USB mouse.

In both cases a reboot of the machine clears the problem. Not seeing anything in the event logs that would indicate a problem, but admittedly don't know the name of the service that controls the touchscreen so could be missing a logged issue.

Any help is greatly appreciated!
asked 1 year, 11 months ago
anthro06
on Series 5 13.3" Ultrabook
+5points
6out of 7found this question helpful.
3 answers
Answers
answer 1
I am also having this issue and like you, a reboot takes care of it. But i do not want the issue to linger and then cause a major problem after my warranty expires.

Samsung suppory, should i notify you of this issue?
answered 1 year ago
krauley
USA
0points
0out of 0found this answer helpful.
answer 2
Having the same problem, usually when it wakes up from sleep mode. restarting fixes the problem. Have you figured out what is causing this, or a fix for it?
answered 1 year, 6 months ago
Kristolay
-1point
0out of 1found this answer helpful.
answer 3
Thank you for contacting Samsung. Please contact us at qasupport@sea.samsung.com and provide us with those logs. We'll try to look into the issue. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-11points
0out of 11found this answer helpful.
Question

downloaded google chrome

now have problems opening web pages ....a lot of internet discussion concerns the samsung utility...should I uninstall the samsung utility?
asked 1 year, 9 months ago
XXXXXXXXXXXXXXXXXXXXXXXXX
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
The Samsung software is not the best. I had to return my first Series 5 because of it. But before you mess around with the OEM software try uninstalling chrome then reinstall it. After installation restart your PC. This should solve your problem. Hope this helps.
answered 1 year, 8 months ago
Tuggers
MA, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. We recommend contacting Google directly about your particular issue.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTechJessica
-1point
0out of 1found this answer helpful.
answer 3
Hello!

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and include your complete serial number and contact info. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech75
0points
0out of 0found this answer helpful.
Question

Dropping internet

My internet keeps disconnecting and I notice the wifi signal level also drops occasionally, although not on other pcs running on the same system. I have checked the Centrino driver is up to date. Do any other drivers need updating or what other solutions can you suggest?
asked 1 year, 7 months ago
capetonian
on Series 5 13.3" Ultrabook
0points
1out of 2found this question helpful.
3 answers
Answers
answer 1
Even with the new wireless LAN driver update (15.6.1.20) I continue to have internet connection frequently dropped. This has occurred at multiple locations (multiple WiFi networks) when other PCs have maintained their internet access just fine. I need to disconnect and reconnect the network to get it to come back on. This happens as frequently as every hour and is very annoying. Any help will be sincerely appreciated. Thanks!
answered 1 year, 6 months ago
DrSpeed
+9points
9out of 9found this answer helpful.
answer 2
An update to this - despite checking online several times for a driver update it turns out there was an update which suddenly appeared - but not so new, as it is dated 03/10/2012. This has completely cured the dropping and also the speed, which previously was pitiful.

My device has November 2012 on the base (and purchased Feb 2013) so it is surprising that the driver with an October 2012 date was not pre-installed.
answered 1 year, 7 months ago
capetonian
+2points
2out of 2found this answer helpful.
answer 3
Thank you for contacting Samsung. You can check to make sure that Windows drivers are up to date. If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-10points
0out of 10found this answer helpful.
Question

How do I get settings to save?

Whenever I change settings, like turning off the automatic touch keyboard, it will turn back on next time I start up my computer. Almost every setting I change does this, and as you may imagine, it is quite a pain to change every time.

Thanks for any help.
asked 1 year, 11 months ago
nowickinick
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Also having the same problem. Battery plan settings don't save. Sometimes brightness isn't adjustable after resume from standby. Only works once computer is restarted.
answered 1 year, 11 months ago
Dino99
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I get restore disks for my new Ultrabook?

First thing I did when I got my new laptop was make restore disks...or so I thought. I followed the option for Factory Image and it required an external device....which I provided. The question I had after was, how to start it in case of a failure. I did not follow up on it. Yesterday the failure occurred and I could NOT access my Factory Image.

I had 2 choices...besides prayer....send my new laptop in for repair or install a clean copy of Windows 8. I choose the clean copy for immediate use. Of course, all prior partitions are now gone, recovery is no longer available.

Is there a way to get Restore disks that will image the disks back to the way they were prior to the failure??
asked 1 year, 10 months ago
alodar
seattl
on Series 5 13.3" Ultrabook
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I too an unsure about the boot-ability of the external disk even though I did select to make it bootable and a special partition was created on it. Since I upgraded to an SSD and successfully copied the factory image to a new disk, I'm keeping my original disk as a backup. You could have used the recovery software to copy the factory image to another drive before the failure, now it looks like you're at the mercy of service. I'm surprised they don't offer a recovery CD or download for a small cost. On another note, I've been told that you can reinstall Windows 8 and it won't need a to be activated with a key code because data is recorded in the bios, has anyone done this?
answered 10 months ago
Westly
San Marcos, CA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

The only way to restore the factory image is to send your laptop in for repair. In order to start that process, you will need to file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

How do I boot from an external DVD drive?

I am trying to use an Acronis True Image repair dvd, that needs to be booted from an external usb dvd drive. I set the BIOS boot settings to make this device first in the list. However, when I try to boot the computer skips over it and boots Windows 8 from the internal hard drive. I spent 4 hours last night trying to find a solution on line, with no success.
asked 1 year, 10 months ago
NetbookUser
Mankato, MN
on Series 5 13.3" Ultrabook
0points
1out of 2found this question helpful.
2 answers
Answers
answer 1
You will need to make some changes in the system BIOS by hitting F2 right after power on. First under the "BOOT" section of the bios, disable secure boot - this option is to protect your computer by preventing you from booting from removable drives.

Next you need to go to the Advanced section and disable fast boot, the notebook doesn't initialize USB devices in the bios at post with this option on, which makes it boot faster, but doesn't allow it to boot from these devices.

Third you may, depending on your bios version, need to change the setting for booting from UEFI, Legacy, or auto/both. If you have this selection in the bios select Auto or both.

Save settings and reboot, hit F10 right at boot to select the proper boot device. I recommend this over changing the boot order in the bios, as you want it to normally boot from the internal hard disk. Once you've completed your work its usually a good idea to change everything back as it was, but not necessary.
answered 10 months ago
Westly
San Marcos, CA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you contact Microsoft for further support with this. They made some major changes to Windows 8 in how it boots and will be able to provide the best advice on how to get this working.

http://support.microsoft.com/kb/319726

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-7points
0out of 7found this answer helpful.
Question

Replace hard drive with solid state drive

My question is regarding replacing the hard drive in my Samsung Series 5 Ultrabook with a touch screen. I bought a samsung series 840 solid state drive and I wanted to just create a recovery disk from Samsungs recovery tool, but when I create factory disk with 'create boot disk selected', I receive an error stating there isn't enough room to create a boot disk, but the factory image is created fine onto an external hard drive. Is the boot disk trying to be created on my external DVD writer#using a 4.7gb dvd-rw disk# or my external hard drive #320gb with 230gb free#? Since I cannot get this to work, do I need to order a boot disk? I tried using the window's recovery disk creation, and when I booted the error I got said that there was not a recovery partition #only one partition on my solid state#. Please let me know.

Thank you,

John
asked 1 year, 10 months ago
JayEmTee
on Series 5 13.3" Ultrabook
+1point
2out of 3found this question helpful.
2 answers
Answers
answer 1
I just upgraded my NP540U3C with a 240GB Intel SSD 530 series drive and a 8GB SO-DIMM for 12GB RAM. While I was unable to use the recovery program to copy my existing install (same error about size) I was able to copy the factory image with all the recovery and other partitions (there are two options in the tool when doing a copy) using a USB 3.0 to SATA adapter. I did disable the ready cache first with the setting application. It installed perfectly and it created a new Rapid start partition on the Sandisk 24GB internal drive, I formatted the remainder and use it for driver/program downloads and my system swap file as it'll get little use with 12GB of RAM and this frees space on the primary SSD. I hope this helps, I tried a few other ways, but everything else had issues. The Acronis software from Intel does copy the OS as-is, but the recovery function did not work when I copied the drive this way, I had to use the Samsung utility to have everything work properly.
answered 10 months ago
Westly
San Marcos, CA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

For all solid state drive questions, please call 1-800-SAMSUNG > Press 1 for consumer > Press 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-7points
0out of 7found this answer helpful.
Question

What is the motherboard?

I have searched everywhere online and I cannot find the actual motherboard and it's specs anywhere. I was hoping to not have to open up the laptop. Any details will be appreciated.
asked 1 year, 8 months ago
TiffanieInFL
Florida, USA
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Or while your computer boots up, hit f2, f6, f8 etc... whichever takes you into your bios. Will say your motherboard type right there!
answered 3 weeks, 6 days ago
JoeyQ
Bay Area, California
0points
0out of 0found this answer helpful.
answer 2
Hello!
You can find specs for the product that you desire here: http://www.samsung.com/us/computer/laptops/NP540U3C-A01UB-specs
You can find additional parts and specs at SamsungParts.com.

If you have any further questions please feel free reach out to us directly at qasupport@sea.samsung.com

Thank you!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech75
0points
0out of 0found this answer helpful.
Question

HDD or battery replacement?

If the memory is user-accessible, how about the hard drive and battery? Can either be replaced? I am especially curious if the user could easily swap in a larger hard drive.
asked 1 year, 3 months ago
Momblo
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The hard disk is in the same compartment as the memory upgrade, easily accessible under the back cover that's held on with one screw and then the cover snaps off. The battery is listed as not user replaceable and requires disassembly of the chassis.
answered 10 months ago
Westly
San Marcos, CA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/howtoguide/N0000137/6413/101999/NP540U3C-A01UB

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

wifi keeps on disconnecting

wifi is unstable. first good connection then the signal gets weak the next thing you get disconnected. i did everything that the tech service thought me but still there's an issue. i just got this last may 3rd. im so upset i cant use it properly.
asked 1 year, 4 months ago
nerissa
Bloomfield, NJ 07003, USA
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I had the same problem, seems to only happen with certain wireless accesspoints / Routers. Use the SW Update program included on the laptop under the Samsung group to update your drivers on the laptop, this resolved the issue for me.
answered 10 months ago
Westly
San Marcos, CA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question.

Please contact us at qasupport@sea.samsung.com and provide your full model code, serial number, windows version, troubleshooting steps already completed, and contact information. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech13
-2points
0out of 2found this answer helpful.
Question

problems with resume from standby/reset

Hi,

About half the time resuming from standby, the touchscreen and/or brightness adjustments don't work. Resetting and rebooting fixes it.

However, on reboot, windows won't save settings like power settings and the default back to power saver. (another user pointed this out)

Seems like a problem with either the drivers or the samsung software vs. win8.

Thanks.
asked 1 year, 11 months ago
Dino99
on Series 5 13.3" Ultrabook
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

Backup factor images SLOW!!!

I'm trying to create an emergency backup on external media. This is using the option on the included Samsung Recovery software.

As it is saving 12GB from one of the hidden partitions, this takes a while, but the software also seems painfully slow at saving the data.

Sandisk USB stick = 0.7MB/s = over 8 hours
External HDD = 2.3MB/s = over 3 hours

Have tried both different media and different usb ports (which all otherwise work at full speed when copying normal files). There's something buggy here.

Thanks.
asked 1 year, 11 months ago
Dino99
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Backing up 12GB of data will take a long time, especially if you are backing up said data to a USB flash drive, which are typically formatted in FAT or FAT32. Also, if you are using the Copy option in sRecovery, you are essentially cloning the hard drive to the source.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how to restore factory image

asked 1 year, 11 months ago
alodar
seattl
on Series 5 13.3" Ultrabook
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You will need to file a service request. If the recovery partition was removed, this repair is not covered under your product warranty and you will have to pay $50 to have the factory image restored.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-4points
1out of 6found this answer helpful.
Question

Windows Downgrade

I am a power user and have found Windows 8 to be frustrating and essentially unusable for productivity (legal research/writing), even after looking up tips, tricks, etc. online.

I would like to downgrade the OS as soon as possible.
asked 1 year, 10 months ago
eugeneg12
Jersey City, NJ, USA
on Series 5 13.3" Ultrabook
+1point
2out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=415842&modelname=NP700Z7CH&modelcode=NP700Z7C-S01US

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

My battery icon says plugged in, not charging how do I get it to start charging once again?

After having used my new laptop for a while, recently I noticed the battery icon has not been getting fuller. I tend to use it on the power cord for longer periods of time and on battery for short stints. It has not negatively affected the way I work yet, but if the battery will not charge it will eventually cause a problem.

I have tried a few of the remedies found online for this, in particular un-installing the "Microsoft ACPI-Compliant Control Method Battery". However nothing has yet fixed the problem. Should I take this in for repair or is there something I can do to fix this myself?
asked 1 year, 10 months ago
Torbo
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Your computer has a feature called Battery Life Extender enabled by default. It will only allow the battery to charge to around 80%. This is to prevent overcharging and extend the life of the battery. There is more info on the technology here:

http://www.samsung.com/us/article/tips--tricks-extending-notebook-battery-life

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Kernel-Power 41 (63) - Error

Bought my computer a month ago(It came with Win8 installed).
after a coule of days this problem started -
Whenever I turn on my computer (from sleep mode or any other mode),
the screen turns on and you can see the Samsung "loading" icon for about 2-3 seconds and then the machine just shuts down.
It does that for several times until It's successfully loads up.

Later on Windows event viewer I can see the following error:
"Kernel-Power 41 (63) - Error: The system have restarted without shutting down right. This error can occur if the system unexpectedly stopped responding, crashed or lost power."

this happens inconsistently, so basically whenever i turn off my computer I don't know if it will turn on again.

Please help.
asked 1 year, 9 months ago
roshtov
Israel
on Series 5 13.3" Ultrabook
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This forum is meant for US products and customers. As you're from Israel, if you want Samsung support in your country, here's the Samsung Israel portal for support: http://www.samsung.com/il/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Why Series 5 Ultra Touch 13"3 with WINDOWS 8 is not WiDi compatible?

It is about time for SAMSUNG to do something and upgrade the Graphic drivers for Windows 8 so that people who buy their new netbooks can enjoy the WiDi (Wireless Display) technology.
I have a Netgear PTV3000 and my ultrabook with latest WiDi software installed cannot find it. PTV works just perfectly fine with other old laptops on Win 7. Many forums around have been debating the issue for at least 2 months now and this is a real shame...
SAMSUNG please do not disappoint us!
asked 1 year, 9 months ago
JeanMarius
St. Petersburg, FL, USA
on Series 5 13.3" Ultrabook
+6points
6out of 6found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-15points
0out of 15found this answer helpful.
1 2 3 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.