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Customer Questions & Answers for
NP365E5C

Customer Questions & Answers:
39 Questions
 | 
41 Answers

Questions & Answers for samsung NP365E5C

Question

Hard Drive or DVD drive intermittently not recognized

Suddenly my hard drive or the DVD drive will intermittently no longer be recognized on my Samsung NP365-E5C - S05US model laptop.

It has the latest Windows 8.1 updates.

The latest thing to happen was the Samsung SW Update wouldn't launch and the PC got hung. Next thing I know, it won't boot and will only go into the setup utility.

And of course, Samsung doesn't offer a rescue disc or even a spot to download a BIOS Flash. WHY?
Image(s)
User submitted image
asked 1 month ago
NJAzrael
Trenton, NJ
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

All BIOS updates are made available via the Samsung SW Update tool.

If the computer will not boot, we recommend you file a service request:
http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How come the Downloads section does not have any downloads for this model?

I have a NP365E5C-S01UB that I recently had to reformat now i need the video drivers the video drivers off the AMD website do not work how come there are no downloads available for this laptop in the downloads section?
asked 3 months, 3 weeks ago
astroshark
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Beginning with the release of Windows 8, we no longer offer drivers for all Samsung computers that come with this operating pre-installed. All drivers and software updates can be obtained via the Samsung SW Update tool.

http://www.samsung.com/us/support/howtoguide/N0000497/10043/118635/Y/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 3 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

This computer didn't have the product key and samsung is not helping me to get

I downgraded to windows 7 when I bought the computer, now I want to upgrade it to windows 8.1 but there's no product key anywhere on the computer not even in the box and samsung nor microsoft are not giving me the product key and I'm not quite happy specially with samsung
asked 11 months ago
Petermrsandman
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Speakers squeal and loose hinge

The hinge on the left side of my NP365E5C-S01US is loose, Also when I am on the Internet, the speakers will emit a high pitched squeal on certain pages and have ever since I have had this computer (less than a year). Anyone else have this problem?
asked 11 months ago
averysmommy2011
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Boot in safe mode with command prompt

Greetings.
My Laptop model NP365E5C-S02UB is having the blue screen in start-up with different errors everytime.
I'm trying to get into the command prompt and trying to have the computer restored to an earlier date, but i can't seem to get the laptop in safe mode (i can find the button to pres to get into the Boot menu mode). Usually is F8, but in my case i have pressed all F buttons and even ESC and i can't get the boot menu.
How do i reach the boot menu to get into safe mode with command prompt?

Thanks
A
asked 1 year ago
Stabler
WI
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

upgraded to win 8.1, now dvd drive will not work.

error message says configuration damaged
asked 1 year ago
Kenn66
Michigan
on NP365E5C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

manufacturer date and model#

The sticker on my notebook says model NP365EC-S02UB it was not found on your website, but S02US was. I chose it and entered the exact s/n from same sticker and your website says mfg date in April 1994. The mfg date on my notebook says April 2013.
I do not understand this discrepency.
asked 1 year, 4 months ago
BethF
Hollywood, FL, USA
on NP365E5C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

How do you tell if Num Lock is on or off?

How can you tell the status of Num Lock and Caps Lock while on the desktop? I don't see the little lights that are usually used to tell the user the status.
asked 1 year, 5 months ago
rosieasta
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. On-screen displays are available on some models. But it's likely there is no indicator. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

How can I tell if the cap lock is on, other than the typing results?

When typing such things as passwords, you cannot see the typing results. How can I tell if the cap lock is on? Is there something to install on my Samsung Notebook that would tell me when the cap lock is on?
asked 1 year, 6 months ago
pvwebb
TX
on NP365E5C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

More often than not, you won't be able to view passwords as you type them. This is a security feature and is dependent on the software or application in question. Additionally, our newer model laptops do not have a light on the keyboard area or an on-screen display feature that indicates when Caps Lock is enabled/disabled.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
1out of 3found this answer helpful.
Question

all videos skip continously with audio and picture

no smooth presentation of picture and audio, always skipping every few seconds
asked 1 year, 6 months ago
Bob27
Stuart, FL, USA
on NP365E5C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide your full model code, serial number, current operating system, and contact info.

We will also need to know what type of videos you are trying to play for instance, are you streaming videos, or are the videos from files on your computer? Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech13
-1point
0out of 1found this answer helpful.
Question

SW update - recovery

SW update repeatedly prompts me to install update to recovery but when doing installation I get this error message... "the version of the recovery partition is lower than the installation version. Recovery does not support upgrading from a lower version. Installation will be cancelled." This is on my laptop NP365E5C-S05US running windows 8. What is the correct version of recovery software and how can I stop the alerts to upgrade this software?
asked 1 year, 6 months ago
tismysammy
NY
on NP365E5C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know how long you've been having this error. Also, let us know what version of the Recovery software you're currently using. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

HOW DO I GET MY CURSER TO QUIT JUMPING

MY CURSER JUMPS ALL OVER WHILE TYPING, CANT, JUST DID IT NOW, HAD TO BACKSPACE. NUMERIC PAD DOES NOT WORK EVEN WHILE PRESSING NUMB LOCK KEY
asked 1 year, 7 months ago
Anonymous
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you open your Control Panel > Hardware and Sound > Mouse > Pointer Options and check the box next to "Hide pointer while typing".

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Did you have to reactivate Windows 8 on the last BIOS update?

When I did the BIOS update yesterday (4/20/2013), Windows 8 said my hardware changed and I had to activate Windows. I had to activate Windows 8 and Office 2010 after the BIOS update. Did anyone else have this happen?
asked 1 year, 7 months ago
pvwebb
TX
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info. Please also include the BIOS revision number.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

As I see the Troubleshooting Guides?

When I am registering my product, laptop, Las troubleshooting guides do not come out. The problem is that my PC is not working anymore and I need a guarantee to help me.
asked 1 year, 7 months ago
Anonymous
Puerto Rico
on NP365E5C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and describe to us the nature of your problem, when it started, and what you've done to attempt to resolve it. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

How do I create a recovery cd?

I have recovery cd's for all my other computers.
asked 1 year, 7 months ago
GreatPics
Lawrenceville, GA, USA
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Why does this computer restart every day

Everyday, at least once, this thing just shuts of to restart. I never had this problem with any other computer, and cannot find a single answer!

It is real getting on my nerves!
asked 1 year, 8 months ago
Anonymous
on NP365E5C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Windows 7 Drivers for USB Controller

I have installed Windows 7 Home Premium on a NP365E5C-S04US that had Windows 8 when purchased. I have obtained all the drivers for Windows 7 devices except for the USB 3.0 Controller. Where can these drivers be accessed.
asked 1 year, 8 months ago
Seveja
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Since this model comes with Windows 8 pre-installed, we do not offer any Windows 7 drivers. We recommend you run the Samsung SW Update tool to see if it obtains the drivers you seek.

http://orcaservice.samsungmobile.com/SWUpdate.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
1out of 2found this answer helpful.
Question

Can i now get a free trial download from Microsoft office?

Tried since i have purchased my laptop and have been unable to do so.
asked 1 year, 8 months ago
Marva
on NP365E5C
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

My model number doesn't match listed models.

Model number listed on label plate is: NP365E5C-S01UB
Is this a misprint for : NP365E5C-S01US ?
Is this a problem and will it be in the future?
asked 1 year, 8 months ago
Qurtis
Boise, ID, USA
on NP365E5C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

What memory will work?

Will any matching two 4GB (8GB total) of 1600MHz DDR3 SO-DIMM modules work to upgrade the NP365E5C to 8GB? Or, does this notebook need specific memory? Does it need a specific CAS?
asked 1 year, 9 months ago
pvwebb
TX
on NP365E5C
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. Yes, any DDR3 (1600 MHz) RAM should work just fine. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

Yes, any matching memory of that variety should work. Samsung computers do not require Samsung memory.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
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