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Customer Questions & Answers for
NP365E5C

Customer Questions & Answers:
39 Questions
 | 
41 Answers

Questions & Answers for samsung NP365E5C

Question

What memory will work?

Will any matching two 4GB (8GB total) of 1600MHz DDR3 SO-DIMM modules work to upgrade the NP365E5C to 8GB? Or, does this notebook need specific memory? Does it need a specific CAS?
asked 1 year, 9 months ago
pvwebb
TX
on NP365E5C
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung. Yes, any DDR3 (1600 MHz) RAM should work just fine. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

Yes, any matching memory of that variety should work. Samsung computers do not require Samsung memory.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Samsung marker has quit working

asked 1 year, 10 months ago
MOD3
United States
on NP365E5C
-3points
0out of 3found this question helpful.
2 answers
Answers
answer 1
I talked to a notebook repair technician who updates BIOS on notebooks often. He said this is common for Windows 8 on many different brands and models of notebooks. It doesn't happen every time. As with my notebook. I updated my BIOS through the Samsung SW update program. I didn't have to validate Windows 8 the first time after a BIOS update, but did after the second time. Windows 8 failed to validate over the Internet. I had to call the phone number Microsoft gave and validate over the phone. You get a digital voice over a computer and one question is confusing. It asks how many computers you installed Windows 8 on, but on a computer coming Windows 8 OEM, we didn't install it at all. If you answer anything except "one," the phone computer doesn't understand and assumes you are installing without a valid license. Then, you will have to start the very long process all over again.
answered 1 year, 6 months ago
pvwebb
TX
-1point
0out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-7points
0out of 7found this answer helpful.
Question

0 (zero) key does not work on numeric keypad

When I use the numeric keypad that is part of this computer not an accessory I am unable to use the 0 (zero) key when typing numbers. I get a screen at the upper left side of the screen when I press it that brings up paste, select all and sometimes cup and copy message too depending on what I am doing but I cannot get numbers. Please help.
Thanks you
asked 1 year, 9 months ago
kjnatzke
Rochester Hills, MI, USA
on NP365E5C
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
The 0 (zero) key does that when using a web browser on mine that I just bought 2 days ago. It works fine everywhere else provided the num lock is used. If you look at that key, you will see that it also serves other functions: insert & the right click menu. There should be more documentation on it. I am still looking.
answered 1 year, 4 months ago
BethF
Hollywood, FL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTechJessica
-3points
0out of 3found this answer helpful.
Question

this laptop came pre installed with windows 8, can it be downgraded to windows 7?

hate, hate, hate, windows 8
asked 1 year, 10 months ago
mscastleman
Olive Branch MS
on NP365E5C
+1point
2out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

It cannot be downgraded to Windows 7 and we do not recommend this for your laptop.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTechJessica
-18points
0out of 18found this answer helpful.
Question

Numerica Keypad problem

When using the numeric keypad on this unit such as for typing in phone numbers or credit card information when I press the zero (0) key it always brings up a window on the left upper screen (undo, cut, copy, paste, delete, select all) How can I get this to stop doing this so that I can quickly utilize the numeric keypad not the numbers at the top of the screen. If I wanted to use those numbers I would have bought a computer with no numeric pad. Thank you for any help and suggestions in this matter, the sooner the better.
asked 1 year, 9 months ago
kjnatzke
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

According to our laptop specialist, the Fn (Function) Lock key is activated.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
+2points
2out of 2found this answer helpful.
Question

Wrong model number

When I registered this product it was listed by mistake as a 365E5C-SO4 when in fact it is a SO5. Will this make a difference if I ever need support. Also the SO5 does not show up anywhere when I tried to register this product.
asked 1 year, 9 months ago
rchayes4
Alexandria, Va
on NP365E5C
0points
2out of 4found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

How do you tell if Num Lock is on or off?

How can you tell the status of Num Lock and Caps Lock while on the desktop? I don't see the little lights that are usually used to tell the user the status.
asked 1 year, 5 months ago
rosieasta
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. On-screen displays are available on some models. But it's likely there is no indicator. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

CD-Rom spinning every 10 min when cd rom is empty with clicking noise

I'm having issues with the CD-Rom spinning every 10 min when it's completely empty. It spins constantly as if I just put in a CD. I made sure no programs were asking for a CD. Nothing seems to be making it stop.
asked 1 year, 9 months ago
paransky
on NP365E5C
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

CD-Rom spinning every 10 min when cd rom is empty with clicking noise

I have a problem with the dvd /cd-Rom with clicking noise and spinning when it's completely empty. It spins about 1 or 2 seconds randomly like when I put in a CD. Is it software issue or hardware? I appreciate your help.
asked 1 year, 9 months ago
paransky
Los Angeles, CA, USA
on NP365E5C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

HOW DO I GET MY CURSER TO QUIT JUMPING

MY CURSER JUMPS ALL OVER WHILE TYPING, CANT, JUST DID IT NOW, HAD TO BACKSPACE. NUMERIC PAD DOES NOT WORK EVEN WHILE PRESSING NUMB LOCK KEY
asked 1 year, 6 months ago
Anonymous
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you open your Control Panel > Hardware and Sound > Mouse > Pointer Options and check the box next to "Hide pointer while typing".

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

all videos skip continously with audio and picture

no smooth presentation of picture and audio, always skipping every few seconds
asked 1 year, 6 months ago
Bob27
Stuart, FL, USA
on NP365E5C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide your full model code, serial number, current operating system, and contact info.

We will also need to know what type of videos you are trying to play for instance, are you streaming videos, or are the videos from files on your computer? Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech13
-1point
0out of 1found this answer helpful.
Question

How can I tell if the cap lock is on, other than the typing results?

When typing such things as passwords, you cannot see the typing results. How can I tell if the cap lock is on? Is there something to install on my Samsung Notebook that would tell me when the cap lock is on?
asked 1 year, 6 months ago
pvwebb
TX
on NP365E5C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

More often than not, you won't be able to view passwords as you type them. This is a security feature and is dependent on the software or application in question. Additionally, our newer model laptops do not have a light on the keyboard area or an on-screen display feature that indicates when Caps Lock is enabled/disabled.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
1out of 3found this answer helpful.
Question

Speakers squeal and loose hinge

The hinge on the left side of my NP365E5C-S01US is loose, Also when I am on the Internet, the speakers will emit a high pitched squeal on certain pages and have ever since I have had this computer (less than a year). Anyone else have this problem?
asked 11 months ago
averysmommy2011
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is there web cam software or settings

asked 1 year, 11 months ago
lmoran
Chagrin Falls, Ohio 44023
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Most settings are in whatever application you're using, such as Skype. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

webcam software

are there any updated drivers ---- apps are too basic
asked 1 year, 10 months ago
lmoran
Chagrin Falls, Ohio 44023
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Updated drivers for Windows 8 may be obtained by using the update program here: http://orcaservice.samsungmobile.com/SWUpdate.aspx
answered 1 year, 10 months ago
MonitorFeedback
MonitorFeedback
0points
0out of 0found this answer helpful.
Question

How do I get the windows media center upgrade

I need the key for windows 8 to get from the Microsoft website for free
asked 1 year, 10 months ago
cpete2112
South Dakota, USA
on NP365E5C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You will need to contact Microsoft directly for that.

Thank you for being a Samsung customer!
answered 1 year, 10 months ago
SamsungTechJessica
-1point
1out of 3found this answer helpful.
Question

How much memory can this take?

asked 1 year, 10 months ago
FRJohnson
United States
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Maximum System Memory the NP365E5C can have installed is 8GB.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
MonitorFeedback
MonitorFeedback
+2points
2out of 2found this answer helpful.
Question

Computer not using full 4GB RAM?

My laptop is only allowing me to use 1.4GB out of 4GB of RAM. And it is showing over 2GB of RAM as hardware reserved memory. How to I allow the laptop to use the full 4GB of ram? I went to msconfig and made sure max memory and max cpus were unchecked.
asked 1 year, 9 months ago
Craigx310
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. It is likely that you're just seeing windows reserving memory for different functions. If you would like us to take a closer look at your issue, please contact us at qasupport@sea.samsung.com and provide a screenshot of what tool you're using to determine this and a screenshot of the Memory section of the Performance tab in Task Manager. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

How can I circumvent the the password portion of the start up process?

I don't like to have to stop and put in a password every time I start my laptop. This is my laptop and no one else is going to use it. I've never had a laptop by any other manufacturer where I had to put in a password to make it go. And don't tell me that this is for my own protection, etc. I just want to start it and go. I think I got around this password requirement on a previous Samsung I owned but I can't remember how I did it.
asked 1 year, 9 months ago
Burleigh
Minnetonka, MN, USA
on NP365E5C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please do the following:

Search for 'Control panel';
Open metro 'Control panel'
Go to 'User Account'
Select your account
Click change your password
Enter your old password and for new password leave it blank

This will remove your password, and when you turn on your PC, it will sign in automatically. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

Error message Cloning failed 301001 [0x0497c9]

Trying to clone to SSD series 840 actual model MZ-7PD256
Software Samsung Data Migration - V.1.2 (specified for Windows 8 64-bit)
computer: Samsung NP365E5C-S01US
Windows 8 64-Bit
Get error message Cloning failed 301001 [0x0497c9] when trying to clone HDD on computer to SSD (series 840). Other cloning software also doesn't work.
Also can't get Samsung NP365E5C-S01US to boot off CDROM or USB drive.
asked 1 year, 9 months ago
pvwebb
TX
on NP365E5C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
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