Thank you for contacting Samsung.

We recommend you review the following support articles, as we think it might resolve your typing issues.

Letters Come Up As Numbers:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=361209&modelname=NP305E5AI&modelcode=&session_id=PyNlVMR0lWWb2K8SFxV04YBDG1TGvhQGX2ZQwRgP6CWgt8kTC7K5%21-2054320912%211563613049%211340640741508

Unable to Type @, ~, #, or Other Keys:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=361210&modelname=NP305E5AI&modelcode=&session_id=PyNlVMR0lWWb2K8SFxV04YBDG1TGvhQGX2ZQwRgP6CWgt8kTC7K5%21-2054320912%211563613049%211340640741508

If your keyboard issues persist, we recommend you call 1-800-SAMSUNG to speak with an agent in our laptop support group.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 10 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

My brightness won't go up any

After I close my computer lid and it goes on standby and I then I open it back up and turn it on it will say the display is brightened all the way. But it is really dark.. It won't let me dim it or brighten it. It is just like that until I restart my computer. Please help

Tags: display

asked 9 months ago

Username

missmaryb

North Carolina, USA

on NP305E5AI

-1point

0out of 1found this question helpful.

3 answers

Answers

answer 1

Thanks for contacting Samsung. Here's an article that may alleviate this issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=47391&modelname=&modelcode=&session_id=

Also, make sure that all your software/firmware and drivers are all up to date. Check here for updates: http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000137&prd_mdl_cd=NP305E5A-A01US&prd_mdl_name=NP305E5AI

Thanks for being a Samsung customer!
The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech13

0points

0out of 0found this answer helpful.

answer 2

Thanks for contacting Samsung. Here's an article that may alleviate this issue:http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=47391&modelname=&modelcode=&session_id=

Also make sure that all your drivers, firmware, and software are all updated. Here's a link to our download site for your device: http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000137&prd_mdl_cd=NP305E5A-A01US&prd_mdl_name=NP305E5AI

Thanks for being a Samsung customer!
The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech13

0points

0out of 0found this answer helpful.

answer 3

Go to your battery and click on "more power options" then click on "choose what closing lid does" change both settings to "nothing" and change the power button to "sleep." Then when your screen doesn't light to the proper brightness close your lid for about 3-5 seconds (this will not put it to sleep if you've changed the setting) and then open your lid back up. If it doesn't allow you to change the brightness after that, or doesn't light to the proper brightness within 2 seconds you probably have an issue with your display driver.

I do this myself and fixes it every time, just remember that to put it to sleep you must either press the power button or go to the start menu and do it from there.

answered 2 months, 3 weeks ago

Username

Doognl

0points

0out of 0found this answer helpful.

Question

How do i resize the C drive and make the D drive smaller?

the c drive and drive are on the same hard disk but the c drive is running out of room, and the d drive is empty (not been backed up yet) so how i resize them both, when i can't find the Easy Partition Manager?

Tags: Installation & Setup

asked 9 months ago

Username

AbyssalRider

United States

on NP305E5AI

+1point

1out of 1found this question helpful.

3 answers

Answers

answer 1

Thank you for contacting Samsung.

You are welcome to review Microsoft's instructions on partitioning, but we are unaware of a way to re-partition a hard drive to make more room on an active Windows partition without a third-party tool such as the one you mentioned.

http://windows.microsoft.com/en-us/windows-vista/Create-and-format-a-hard-disk-partition

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff
Best answer

answered 9 months ago

Username

SamsungTech73

+1point

1out of 1found this answer helpful.

answer 2

Open Disk Management by typing disk management or partition in the search box at the bottom of the start menu pane. Wait for it to load (may take up to a minute, but rarely takes more than 10 seconds.)

Select drive D, right click on it, and choose shrink volume. Once you figure out the size you'd like to cut from it, follow the steps on the screen and it'll take a few minutes to remove that pocket of space from the D partition. You'll see a new space appear on the screen.

Right click drive C, choose extend volume, fill in the numbers from the empty space and Windows will reallocate the piece you created, into drive C.

But you really should use the partitioning tool given by Samsung. If I remember correctly, you access it before Windows loads. I wiped my drive and installed a fresh set of Windows with just the basic set of bloatware needed to run the PC, so I honestly can't remember....

Hope this helps.

answered 8 months ago

Username

Autobot032

0points

0out of 0found this answer helpful.

answer 3

Great question. I'm not really aware of a way to access the partition management tool that comes preloaded with a Samsung notebook, other than by performing a 'Complete Restore'. It should be noted that data stored on the system drive would be lost unless doing a restore from a 'Complete Backup'.

Hopefully, this alternative solution proves useful:

I learned that you can use EaseUS Partition Master Home Edition (free) to re-partition your notebook's internal HDD. It can be done without performing a full system backup, although, I would recommend that you do. While not free, the trial version of Acronis TrueImage Home should work fine for this.

Again, do consider performing a backup before proceeding to do anything such as modifying or formatting disk partitions. It can spare a lot of trouble in the long-run.

Good luck!

answered 6 months ago

Username

seancojr

United States

0points

0out of 0found this answer helpful.

Question

Uptate memory to 8MB RAM?

Could you send me #part or link for buy 8MB ram please. Thank you.

Tags: product specs

asked 3 months, 3 weeks ago

Username

Xerum

on NP305E5AI

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung. This model uses DDR3 memory. You can buy RAM from whichever source you'd like as long as it conforms to that specification. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 3 weeks ago

Username

SamsungTech42

-1point

0out of 1found this answer helpful.

answer 2

The proper upgrade for memory is: 204-pin SODIMM, DDR3 PC3-10600 memory module, Unbuffered, 1333MHz, 1.35V.

Best answer

answered 2 months, 2 weeks ago

Username

Doognl

+1point

1out of 1found this answer helpful.

Question

Problem with Easy Software Manager

The Easy Software Manager program updates most everything fine, but keeps saying that three of them "failed": Chipset Driver, Intel Rapid Storage Technology, and Adobe. I tried sveral times with the same result. Now it reminds me in a popup constantlyy that not all updates were successful, so I had to turn off the notification feature. None of these three items appear in the program list on the Manager. Now I have to wonder if they really need updating or if the Manager is just faulty. I bought the computer two days ago. Advice?

Tags: software

asked 6 months ago

Username

REC24

Apache Junction, AZ, USA

on NP305E5AI

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung. If you're concerned about these individual items being out of data, you can check under Manuals & Downloads and then Drivers for your newer drivers: http://www.samsung.com/us/support/owners/product/NP305E5A-A01US

Alternatively, you can go to the component manufacturers websites. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech42

-2points

0out of 2found this answer helpful.

answer 2

I am also having this issue, and the link above posted by samsung is for a different notebook model, we use NP305E5A-A05US, not NP305E5-A01US

Best answer

answered 6 months ago

Username

AbyssalRider

United States

0points

0out of 0found this answer helpful.

Question

Touchpad freezing

Overall I am satisfied with the quality of this laptop. However, the pointer/touchpad freezes for a short period of time and this happens fairly frequently. I have to wait until the pointer starts to move again. I am not sure whether it is a hardware or a software problem.

Please, help

Tags: Keyboard/Touchpad

asked 8 months ago

Username

RM212

on NP305E5AI

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung. This could be an indication of other problems. Please contact us at qasupport@sea.samsung.com and let us know what kind of computing are you doing when you experience this behavior. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

answer 2

Press and hold the blue Fn and press F4 at the top.

answered 8 months ago

Username

XIIV13

Mobile, Al

0points

0out of 0found this answer helpful.

Question

Where can i buy parts?

hello, I recently purchased the samsung series 3 NP305E5A and was trying to upgrade my RAM memory but the only nail that holds the cover of the memory/hard drive got lost and now i can't really close and lock the cover. can anybody help me?

Tags: repair issues, what to buy

asked 1 year, 1 month ago

Username

blind212

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

If you're in the US, go to
http://www.samsung.com/us/support/service/location
select laptops / cases / provide your zip code, and you should get a repair/parts location (my closest one is in Ft. Worth TX FWIW)

answered 1 year ago

Username

aaawww

0points

1out of 2found this answer helpful.

Question

HDMI problem

I can use the HDMI out if I plug straight in to my monitor but if I use an HDMI hub/switch (I've tried several) it does not detect the external display and won't give me the option to use the external monitor. Any suggestions on how to fix this?

Tags: display

asked 7 months ago

Username

Kev1

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. As the laptop and monitor are both working correctly when connected directly, we can't offer any resolutions as the behavior seems to be related to the HDMI switch product, even though you've tried multiple products. Please consult the documentation for that product to ensure that it's connected properly, including any power supply that may be necessary. We apologize that we can't be of further help. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Can I Upgrade the APU

I would like to improve the video card and I understand that I would have to upgrade the CPU/APU to do that. What A6 or A8 CPUs will the motherboard accept?

Tags: compatibility

asked 1 year, 2 months ago

Username

NorthernMage

British Columbia, Canada

on NP305E5AI

+1point

1out of 1found this question helpful.

1 answer

Answers

answer 1

Sadly laptops are considered non-modular. The only things that you can upgrade is the RAM and HDD. It's unlikely you'd be able to get the new motherboard that would fit the case for the laptop.

answered 9 months ago

Username

Sharkfin

Washington State

+1point

1out of 1found this answer helpful.

Question

AMD Catalyst Control Center is not working, how i fix it?

The AMD Catalyst Control Center (ccc.exe) does not start up, and it seems to be affecting my framerate when running programs such as games or other things that use alot of graphics, any idea how i fix this? i can attach error logs i saved from the events, they seem to indicate i am missing two files, but no update package from Samsung or the AMD website seems to contain them. i tried getting help on the AMD Forums but got no help. how do i fix the issue, until it's fixed i can't change the dsiplay settings for the ATI Radeon Graphics chip found in my GPU.

Tags: software, Installation & Setup, display

Image(s)

asked 6 months ago

Username

AbyssalRider

United States

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. You could try uninstalling and re-installing the Catalyst software; here's where you can download that from: http://sites.amd.com/us/game/downloads/pages/radeon_win7-64.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

why does my samsung keep throwing off my antivirus real time?

why does my antivirus keep saying "real-time scanning is off"? I turn it on and my computers turns it off?

Tags: miscellaneous

asked 4 months, 1 week ago

Username

elpianoloco

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Can I get a Windows anytime upgrade key from Windows 7 Home?

Tags: software

asked 11 months ago

Username

HQcommon

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

You will need to refer to the following website for more info on Anytime Upgrades.

http://windows.microsoft.com/en-US/windows/shop/windows-anytime-upgrade

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 11 months ago

Username

SamsungTech73

-1point

0out of 1found this answer helpful.

Question

I have the SWMAgent issue restarting constantly. Do you have a fix?

asked 7 months ago

Username

LMichael

USA

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you uninstall the Easy Software Manager, reboot and then reinstall it via the link below to see if the issue is resolved. Once the link below is open, click on Manuals & Downloads > Software to access the download.

http://www.samsung.com/us/support/owners/product/NP305E5A-A01US

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Touchpad Gestures

Do you have a document with all the touc hpad gestures that can be performed?

Thanks

Tags: Keyboard/Touchpad

asked 6 months ago

Username

Fitivalle

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Here's an Microsoft article that may answer your question: http://msdn.microsoft.com/en-us/library/windows/desktop/dd940543(v=vs.85).aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

I keep loosing internet connection?

I keep losing internet connection at random times. I have other computers that do not lose wireless connection at any time.

Tags: networking

asked 5 months, 2 weeks ago

Username

gremze

Mesa

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what OS and service pack you're currently using. Also, provide us with context: what are you doing when your laptop loses its wireless connection. If possible, take a screen shot when you encounter the problem. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 2 weeks ago

Username

SamsungTech42

-1point

0out of 1found this answer helpful.

Question

System Volume Information: What is this and why won't it let me, the owner access it

Tags: software

asked 4 months, 2 weeks ago

Username

HDHoppy11

Lakewood, CA

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Click Start, and then click My Computer.
On the Tools menu, click Folder Options.
On the View tab, click Show hidden files and folders.
Clear the Hide protected operating system files (Recommended) check box. Click Yes when you are prompted to confirm the change.
Clear the Use simple file sharing (Recommended) check box.
Click OK.
Right-click the System Volume Information folder in the root folder, and then click Properties.
Click the Security tab.
Click Add, and then type the name of the user to whom you want to give access to the folder. Typically, this is the account with which you are logged on. Click OK, and then click OK again.
Double-click the System Volume Information folder in the root folder to open it.

answered 4 months, 1 week ago

Username

JDsystems

0points

0out of 0found this answer helpful.

Question

continued blue screen shut down

my daughter received this computer 3 weeks ago for christmas. We have had over 6 blue screen shut downs. We brought it in for repair and they were unable to identify problem. She loves this computer and the store does not carry this model as it has been discontinued. The only replacement for the same price is a dual core and she has a quad core. Is there something you can do as this is still under warrenty? We do not want the discontinued model but at least one with a fast processor.

Tags: miscellaneous

asked 4 months ago

Username

kendra122

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. I'm very sorry for the inconvenience this has given your daughter. We'd like to setup your system for a repair; please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

how do i set battery on laptop to charge to 80 percent

Tags: power, miscellaneous

asked 3 months, 2 weeks ago

Username

mstrouble

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article. It explains how to disable the Battery Life Extender (which is the feature you wish to enable), but the process of enabling/disabling can be achieved via the same method.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00052165&fm_seq=58964

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 2 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Battery does not charge above 79%. I have been very careful to follow directions by using till below 10% b-4 plugging back in

asked 1 year ago

Username

Anonymous

fort myers, FL

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

You probably have Battery Life Extender enabled in Samsung Easy Settings.

Image(s)

answered 1 year ago

Username

aaawww

+1point

2out of 3found this answer helpful.

Question

I get error messages when running Media Player and no audio for webpages

The system sounds work and testing all the hardware and drivers everything checks out. However, when launching Windows Media Player it says that hardware is not working. Additionally, I cannot get audio on web pages. Any suggestions??

Tags: miscellaneous, audio

asked 10 months ago

Username

PugsB1

Chicago

on NP305E5AI

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to recommend you call 1-800-SAMSUNG to speak with a live agent about your sound issue. A person in our laptop group will be better able to answer and help you resolve this issue.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 10 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

1 2 next>>

Looking for Answers about samsung NP305E5AI?

Customer questions and answers for NP305E5AI

Customer questions and answers for samsung NP305E5AI

My Notebook keyboard is scrambling up the words I type

My brightness won't go up any

How do i resize the C drive and make the D drive smaller?

Uptate memory to 8MB RAM?

Problem with Easy Software Manager

Touchpad freezing

Where can i buy parts?

HDMI problem

Can I Upgrade the APU

AMD Catalyst Control Center is not working, how i fix it?

why does my samsung keep throwing off my antivirus real time?

Can I get a Windows anytime upgrade key from Windows 7 Home?

I have the SWMAgent issue restarting constantly. Do you have a fix?

Touchpad Gestures

I keep loosing internet connection?

System Volume Information: What is this and why won't it let me, the owner access it

continued blue screen shut down

how do i set battery on laptop to charge to 80 percent

Battery does not charge above 79%. I have been very careful to follow directions by using till below 10% b-4 plugging back in

I get error messages when running Media Player and no audio for webpages

Customer questions and answers for

NP305E5AI