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Customer Questions & Answers for
NP300V5AI

Customer Questions & Answers:
30 Questions
 | 
30 Answers

Questions & Answers for samsung NP300V5AI

Question

What does this mean?

There is a little box that pops up on the task bar. When I right click it to see what it is, it says EDT control center, pin this program to the task bar, and close this window. Since I dont know what it is I tell it to close and then it tells me that the EDT Control Center is not responding. What is this and what does it mean? I also have been having problems with internet speed fluctuation issues. Does this have something to do with that?
asked 2 years, 3 months ago
ineedhelpnotaname
Milwaukee, WI, USA
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have looked in the manual and consulted our Knowledge Base team and the notebook experts are unfamiliar with an EDT Control Center. It could be anything really. Some third-party install that came packaged with some software you may have installed or potentially even a virus. We recommend you run a full virus scan and also try looking to see if there is an entry under Start > Control Panel > Uninstall a Program (under Programs). If there is a listing for, try uninstalling it.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I restore factory settings?

many blue screens
asked 3 years, 2 months ago
mathteach228
home, bay village, OH
on NP300V5AI
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
System Restore Disc. Should of came with your laptop.
answered 2 years ago
Lward
Virginia
0points
0out of 0found this answer helpful.
answer 2
On startup, you can tap on F4 and you should have Samsung Recovery Solution. Then accept the License Agreement and you'll have options for Restore and Backup. Select Restore and then select Complete Restore if you wanna start from scratch. :)
answered 2 years, 1 month ago
aiemjoey
0points
0out of 0found this answer helpful.
answer 3
insert the cd that came with the laptop... (recovery disc) and follow instructions...
answered 3 years, 2 months ago
sanddrew
0points
0out of 0found this answer helpful.
Question

I want to use an external mouse and disable the Smart-Pad

But there isn't an option in the control panel or in the Samsung apps that I see to disable the Smart-Pad. I don't really want to uninstall the driver, but is that my only option? Thx!
asked 3 years, 2 months ago
LoriOB
WA state
on NP300V5AI
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I think that's Fn+F5.
answered 3 years, 2 months ago
JDK1962
Boulder, CO
0points
0out of 0found this answer helpful.
answer 2
you dont have to uninstall the drive.. try this.. FN and F5 and there you go !! no more smart pad

;)
answered 3 years, 2 months ago
sanddrew
0points
0out of 0found this answer helpful.
Question

No screen display when using all Fn keys, e.g. wifi, sound volume, etc

Re: Samsung laptop NP300V5A-A08US - Win.7 Home Premium

Because it frequently crashed, I re-installed using the supplied single Recovery Win7 Disc. After installing drivers from Samsung website, some Fn function keys work but not displayed on screen:

Sound/Brightness/Touchpad-enable/disable - these Fn keys work but nothing displayed on screen; so have to guess

For wifi and ethernet connection, need to use Control Panel because your drivers don't display on Task Bar, nor the sound/brightness/touchpad mentioned above.

To config using external display, need to use Control Panel.

How can I get your drivers to work like they did in the original factory installed Win7 OS and also display them on screen because without the display, I need to guess around.

The remaining function keys not mentioned above are just not available after re-installing Win7 using your Recovery Disc.

Can you please provide some support?

Thanks.

George
Oct.27-2012
asked 2 years ago
Sammyfanboy
San Francisco, CA, USA
on NP300V5AI
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
Since Easy Settings is not an optional download for this model, we recommend you try the Easy Display Manager software. If you need additional support, we recommend you email qasupport@sea.samsung.com. Please be sure to include your full model and serial numbers.

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you install the Easy Settings software on your computer. It is available for download via the following link. Just click on Manuals & Downloads > Software.

http://www.samsung.com/us/support/owners/product/NP300V5AI

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

does the samsung series 3 with webcam have a built-in microphone?

asked 3 years, 1 month ago
djheuscher
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes it does. :)
answered 2 years, 1 month ago
aiemjoey
0points
0out of 0found this answer helpful.
Question

Is there a light that shows that cap lock is on?

for the np300v5a-a02us
asked 3 years, 2 months ago
agilden
on NP300V5AI
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
no, just the image on the screen that says caps lock ON or OFF
answered 3 years, 2 months ago
sanddrew
0points
1out of 2found this answer helpful.
Question

Why don't my keyboard Navigation (arrow) keys work properly?

If I'm in, for example, Notepad, the Left arrow should move the cursor one character to the left, the Up arrow should move me to the previous line, etc. Instead, the Left arrow moves me to the next open item on the task bar, the Down arrow minimizes the window, etc.

This has been the behavior since I took the laptop out of the box two days ago.
asked 3 years, 2 months ago
JDK1962
Boulder, CO
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Figured it out. One of the first programs I installed was VirtuaWin (which gives you multiple virtual desktops), which loads at startup. I booted in Safe Mode and the arrow keys were fine, so I realized that it had to be some add-on. When I exited VirtuaWin, the arrow keys started working properly.
answered 3 years, 2 months ago
JDK1962
Boulder, CO
-1point
0out of 1found this answer helpful.
Question

Graphics Card Installation

Is it possible to install a graphics card in my laptop that has integrated Intel graphics?
asked 2 years, 5 months ago
Targheeview
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, it doesn't look a 3rd party video card can be added to this laptop. We have reviewed the product manual available on the product support website and it indicates that only the memory (RAM) can be upgraded.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, drivers, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/NP300V5AI

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

will not charge wore thn 30%

says plugged in not charging
asked 2 years, 3 months ago
lenandnan
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=404419&modelname=NP300V5AI

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

how to turn web cam on?

How do I turn on the webcam that came installed in laptop?
asked 2 years, 2 months ago
Margaro
on NP300V5AI
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

In order to turn on the webcam, you need to open a program like Skype that works in conjunction with the camera.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

The screen of a brand new LCD laptop is completely dark and you can only see the actual desktop if you shine a lit on it.

The brightness keys do not do anything. Bought in September
asked 3 years ago
kellerst
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sure you've received your answer by now but if their is video but no light to brighten it up, the back-light is dead on the LCD and the LCD will need to be replaced.

Good luck!
answered 2 years, 7 months ago
cchhunter
Sterling, VA, USA
0points
0out of 0found this answer helpful.
Question

Graphic Card

i have a samsung np300v5a-a02us can i install another graphic card rather then what i have?
asked 1 year, 9 months ago
Danee
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The graphics card in this laptop in integrated with the motherboard, so adding a third-party graphics card is not possible. Even if it was possible, doing so would void your product warranty.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Laptop freezes while displaying the message "Loading Windows"

After a normal shut down when turning on the laptop it freezes while displaying the message "Loading Windows". I've tried booting from the System Recovery Media and all F4 & F8 options but it never progresses past the message "Loading Windows". Does anyone know a way to determine if this is a hardware or a software issue?
asked 10 months ago
BillyRayBob
Triad
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

When first powering the laptop on, tap F2 to load BIOS setup utility. If you fail to access the BIOS setup utility, shut down the laptop and try again. Once you have accessed the BIOS setup utility, press F9 to "Load default configuration now", and then Enter to select Yes. Press F10 then Enter to "Save configuration changes and exit now". If your laptop boots, that's great! If not, we recommend you call 1-800-SAMSUNG for further troubleshooting over the phone with a live agent.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is this the restore disc?

I purchased a used Samsung laptop Series 3 15.6" Notebook
Model #: NP300V5A-A06US.
I was told by the seller that she couldn't find the disc that came with it. (The drivers and software disc.) working with it I found a disc in the drive,
Repair Solutions,
Software & reference Files,
Version 1.02,
Copyright (c) 2009 IEC.
MRP #93-0195 Rev.B.
Is this the correct disc for this laptop?
Is this the disc I would use when I replace the hard drive?
asked 2 years, 7 months ago
limeygene
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank for contacting Samsung.

We would like to request that you reply and attach a picture of the CD. We need to do some additional investigation and this will certainly help us.

Thanks for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 6 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Do I have manufacture warranty for a new battery?

My laptop does not stay charged for long after taking it off the charger. Would I be able to get a replacement battery?
asked 2 years, 4 months ago
BrandyTC
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for any inconvenience this may have given you. If you want your product to be reviewed for servicing, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

NETWORKING

the network adapter got deleted. how do i reinstall it?
asked 2 years, 4 months ago
twilight72495
nm
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for any inconvenience this may have given you. Here's the link to where you could find a driver for that component: http://www.samsung.com/us/support/owners/product/NP300V5AI#drivers

Go to the driver tab on that page. Look for the LAN adapter driver for your OS.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Having Blue Screen

Here is my report when I went to safe mode...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A010AD4FFA
BCP2: 0000000000000000
BCP3: FFFFF800032DCDE5
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I don't know what's going on. please help.
asked 2 years, 2 months ago
droy93
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This error generally suggests some kind of software issue with either the operating system or an application you were running at the time. Please contact us at qasupport@sea.samsung.com and let us know what you were doing at the time you had this error. Further, let us know how many times the error message has occurred. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

The exact information of RAM installed

Could I have more detailed information of the RAM installed in my laptop (samsung series3 NP300V5A-A0KUS), such as its manufacturer and speed (I know that it is DDR3 4GB)?
asked 2 years, 2 months ago
sungchun
Waltham, MA
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, I don't have those details. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Cyberlink Cam -webcam software not on my laptop, WHY???

Hi

I was looking for the software that supports my webcam and could not find it on my laptop. I need to down load the software but could not find it on the website. Can someone please contact me????
Thank you.

Linda Diaz
El Dorado Tax
asked 2 years, 1 month ago
ElDoradoTax
Manteca
on NP300V5AI
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we're unable to supply drivers for 3rd party devices. Please contact the manufacturer of your webcam to acquire those drivers. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
+1point
1out of 1found this answer helpful.
Question

Is there any way to get my original software reinstalled if I completely erased all partitions including the hidden partition used in system recovery?

The only software that have is Windows 7, and that came with the computer in the box. However, I'm missing the DVD software, the mouse-pointer software, the "games" software, etc. I'm missing all the software that came with the computer because I thought the disk in the box included all of those extra porgrams.

In other words, since I completely ersed all partions of my hard drive, I don't have a way to return the computer to the original state from when I purchased it. Can I get a set of CDs that I can run to recover to out-of-the-box state?

Thanks for looking into this.
asked 2 years ago
jjkteacher103
United States
on NP300V5AI
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
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