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Customer Questions & Answers for
samsung Series 3 15.6" Notebook

Customer Questions & Answers:
46 Questions
 | 
48 Answers

Questions & Answers for samsung Series 3 15.6" Notebook

Question

Why will bookmarked webpages not load periodically?

I typically do not power my new Windows 8 Samsung laptop down. I just close it and put it to sleep. About every 5 days bookmarked webpages will not load. I have to restart the laptop and it works fine for another 4-6 days. I used my old Windows 7 Toshiba laptop the same way and never encountered a need to restart periodically. Are my webpage certificates expiring? I've not been able to find such a setting. I use IE 10. My older laptop used IE 9. Any suggestions?
asked 1 year, 6 months ago
Fharbo
Fairview, NC 28730, USA
on Series 3 15.6" Notebook
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you try using another web browser to see if the issue persists.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Does the NP300E5C-A06US support Intel WiDi ?

I want to have the display sent to our HDTV via wireless method.
asked 1 year, 7 months ago
Bus1st
Broken Arrow, OK, USA
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Thank you for contacting Samsung. Sorry, but this model and build doesn't support WiDi. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
answer 2
yes
answered 1 year, 7 months ago
Donald12
-1point
0out of 1found this answer helpful.
Question

Is it normal for the laptop to power off after being closed?

My computer turns off after the laptop has been closed for a while?
asked 1 year ago
AMKC
Kansas City, MO
on Series 3 15.6" Notebook
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2 answers
Answers
answer 1
If you have not specified that the computer should hibernate or shutdown when the lid is down. Setting are in Control Panel Power Management. Then I suspect that your computer is simply protecting itself by shutting off due to internal heat build up.
answered 2 months ago
Tiger9166
Cleveland, OH, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

internet connection it seems about 1/2 that I get connected?

I have AT&T wireless internet. I am not getting connection on to the internet it seems like but about 1/2 of the time. Is there any test I can run or do you have any suggestions?

Also if I am using a wireless mouse do I need to change anything or turn off the the laptop built in mouse?
asked 1 year, 10 months ago
anthony1429
Robert, LA, USA
on Series 3 15.6" Notebook
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2 answers
Answers
answer 1
Thank you for contacting Samsung. As far as a speed test, you can run a speed test online. Simply search for it on your favorite search engine. Tony's suggestion for your mouse is accurate. Here's the software approach if you'd rather try that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7712&prd_ia_cd=N0000137&map_seq=50811

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
answer 2
I am not sure as to the problem that you are having with your connection, it may be on the router's end or a problem with your laptop. As far as the mouse question that you have look to your F5 key. There should be, in blue, a picture of your touch pad with an X on it. If you hold down the Fn key, located below the shift key and to the right of the Ctrl key on either side of the key board which is also blue, and press F5 it will turn off the touch pad.
answered 1 year, 10 months ago
tonyjclark44
Central Valley, California, USA
+1point
1out of 1found this answer helpful.
Question

Can I upgrade the laptop to an i7 processor?

Can I upgrade this laptop to an i7 processor? Also I would like to upgrade the RAM to 8mb. Model NP300E5C

Thanks
asked 1 year, 8 months ago
JonnnyD
on Series 3 15.6" Notebook
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can upgrade the RAM; however, the CPU isn't upgradeable. I'm sorry for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

My new laptop refuses to turn off with the power CHARM! Each time I need to turn it off I must use the power button! Whats up with that??

asked 1 year, 8 months ago
Jjimbo53
Las Vegas, NV, USA
on Series 3 15.6" Notebook
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Samsung Recovery Factory Image Copy Does Not Work

I followed the instructions in the Samsung manual to create a factory image backup on an external USB flash drive for future use in case the hard drive were to fail in the future. But when I tried booting to the factory image backup, just to test it out, it fails to boot and gives me Error 0xc0000098 File: \windows\System32\drivers\bfadfcoe.sys. Keep in mind that this is booting from the USB factory image, not the Windows itself on the hard drive. So I tried formatting the USB and recreating the factory image which leads to the same error.

Booting to the internal hard drive's recovery partition works though.

So there is something wrong with the Samsung Recovery software when creating a factory image on an external drive.

I'm a computer technician as a profession so I'm not computer illiterate.
asked 1 year, 7 months ago
LoganCai
San Francisco, CA, USA
on Series 3 15.6" Notebook
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Please follow the directions here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=404959&modelname=NP300E5C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

How can I order a new LCD Video cable for NP300E5C-A01UB

Is Video Cable BA39-01117A compatible with this laptop? If not, what is the part number???
Thank you.
asked 1 year, 6 months ago
AntonioB
FL
on Series 3 15.6" Notebook
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/NP300E5CA01UB/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can I update the video card?

Can I update the video card on my NP300E5C-A07US laptop. I know it has integrated Intel graphics but I cannot find information anywhere that says that I can or cannot install a better video card.
asked 1 year, 6 months ago
BigFishin1
Callao, VA
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

None of Samsung's laptops allow for graphics card updates.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

warranty

hello i bought a laptop Samsung and i wanna know if the international warranty apply to mexico too
thank you
and i wanna a know more about this warranty
thanks
asked 1 year, 5 months ago
Anonymous
Mexico
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

no audio after plugging in headset and having sound and unplugging headset how do I get sound again from laptop?

asked 1 year, 4 months ago
Pdurk
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=51229&modelname=NP300E5C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can the graphics be upgraded in this model?

Model: np300e5c
asked 1 year, 3 months ago
BajaAndy
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. We appreciate your question! This model is not capable of being upgraded. We apologize for the inconvenience.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How can i boot from my cd drive?

I've changed everything that I know how to in my bios settings and everything and cannot get it to work for some reason! I've changed the boot priority and the boot sequence and everything so any suggestions would be very helpful and appreciated.
asked 1 year, 3 months ago
Anonymous
Knoxville, TN, USA
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

What type and specs for additional memory for NP300E5C-A03US

Just purchase a new Samsung laptop, and it only has a 4G memory card in it. I would like to add the additional memory card, but none of the major memory manufacturers have heard of my model. The model is NP300-E5C-A03US.
asked 1 year, 10 months ago
jlpitch
Osceola, IN, USA
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Your system support a max of 8 GB of DDR3 (1600MHz).

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
-6points
0out of 6found this answer helpful.
Question

What do I do when my screen goes haywire and screen goes haywire?

Below are is what my happens to my screen which does not allow me to keep my screen on for a long period of time and does this right in the middle of uploading or downloading. also a long screaking sound.
Image(s)
User submitted image
User submitted image
User submitted image
asked 1 year, 9 months ago
Alonzo
Milwaukie, OR, USA
on Series 3 15.6" Notebook
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Given your description and included pictures, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Can you please post memory specs for notebook NP300E5C-A0AUS.

I know this question was asked before but the model reference was NP300-E5C-A03US. mine ends with A0AUS. Are the specs the same?
asked 1 year, 8 months ago
WTampa
Tampa, FL
on Series 3 15.6" Notebook
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, it looks like they have similar specs. For more info, please review the links below.

http://www.samsung.com/us/computer/laptops/NP300E5C-A0AUS-specs

http://www.samsung.com/us/computer/laptops/NP300E5C-A03US-specs

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

How can I tell if the caps lock is on? There is no indicator that I can see.-Thank you.

asked 1 year, 8 months ago
2deedee
California, USA
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you look for a series of indicator lights either in the upper-right of the keyboard area above the function keys or on the front lip of the laptop assembly, just below the trackpad. CAPS LOCK will typically glow when activated.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-13points
0out of 13found this answer helpful.
Question

whats the sim card slot for on my computer

whats the sim card for on my notebook computer
asked 1 year, 8 months ago
quacker13093
santee california 92071
on Series 3 15.6" Notebook
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

This is a multi-card slot (SD/SDHC/SDXC). If you have a digital camera that stores photos or videos, these media files are typically stored on one of the above card types, which can then be inserted into the slot so that they can be transferred off and stored on your computer.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Why is there a nvidia driver installed when there is no graphics card?

Hi. I just bought a NP300E5C notebook and see there is a nvidia driver listed in the programs.There is no graphics card installed that I am aware of, and the driver cannot be removed from the program list. There is also an icon for the nvidia control panel on the task bar. Can someone tell me why this driver is listed? How can I remove it? Thank you.
asked 1 year, 6 months ago
SnTholiday
Citrus Heights, CA, USA
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

System 8 on new laptop will not work with real estate MLS

I prefer to have system 7 but find out I have to purchase the software. I have the crummy Vista operating system. Can I install it on the new Samsung?
asked 1 year, 6 months ago
tejon
San Diego, CA, USA
on Series 3 15.6" Notebook
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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