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Customer Questions & Answers for
NP-RF711

Customer Questions & Answers:
61 Questions
 | 
21 Answers

Questions & Answers for samsung NP-RF711

Question

RF711 - What is the blu-ray player fitted in this laptop?

Samsung RF711 Laptop - What is the Blu-ray player in this laptop as I require the correct driver?
asked 1 month, 1 week ago
Stabler
Off
on NP-RF711
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you install the Samsung SW Update tool and install any identified drivers for your computer.

http://www.samsung.com/us/support/howtoguide/N0000137/9996/118526/NP-RF711-S01US

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 1 week ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

where can i find the SM Bus Controllers driver

I installed a new HD and installed the drivers from the web site, etc but i still have one unknow device, the SM Bus Controllers. Does anyone know where i can get this driver?

I installed Windows 7 from the recover DVD, not the recovery partition.

thanks
S
asked 1 year, 7 months ago
youngguy1992
California, USA
on NP-RF711
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can try finding this driver from the component manufacturer. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Warranty

My notebook is out of order. Technician said Hard Disk has problem.
Do I have warranty about that?
I'd like to know that it's free or not.
Thanks.
asked 1 year, 7 months ago
himzzang
texas
on NP-RF711
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

fan working loudly all tiime after windows 8 installation

i installed windows 8 and i noticed that fan is working loudly all the time even if the laptop is idle. This never happened while i was using windows 7 . I have already install all appropriate drivers.
The fan continues to work even if the laptop is cool. I have also tried to change energy plans in windows but with no luck. I have also tryied changing fan settings in bios. Is there any solution?

thank you
asked 1 year, 8 months ago
tasostsi
on NP-RF711
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please also check Windows Update for any hotfixes. If you find that there isn't anything available or nothing works, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Cleaning the fan, etc.

Can I clean the fan/heatsink myself, or will that void the warranty?
asked 1 year, 11 months ago
mnemon
on NP-RF711
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We would not recommend opening the computer. In order to clean the fan, power off the computer, disconnect the power and try spraying some canned air (available at most electronic stores or sections in retailers) into the fan area. You might wish to do this outside in the event that there is a lot of dust build-up so that it dissipates faster.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

No Scroling

The touchpad is no longer scroling. I have restored to an eralier point, re install the driver, checked the configuration and vudu magic, nothing worked.
Can anyone help me with my problem?
Thanks
Image(s)
User submitted image
asked 2 years, 4 months ago
Carbonero2011
New York, NY
on NP-RF711
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for the delay in replying to the issue you're encountering.

Samsung released driver updates for the touchpad for both Windows 7 and Windows XP on November 27th, 2011. You can download those drivers from the product page on our website, where you'll also find a comprehensive troubleshooting guide, FAQs and How-Tos and product support videos, as well as product manual, software and firmware downloads. You'll want to look under the tab labelled Manuals & Downloads.

http://www.samsung.com/us/support/owners/product/NP-RF711

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Upgrade to MZ-7PC128N

How can I move my windows 7 partition to the new ssd?
asked 2 years, 6 months ago
mnemon
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Changed to save battery but now want to charge to 100%. How do I charge the battery to a full charge?

asked 2 years, 7 months ago
TattingChris
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

IS THE RF733-S02US CAPABLE OF SATA3?

WOULD LIKE TO PUT A SATA3 SSD IN MY RF733-S02US LAPTOP NOT SURE IF IT IS SATA 3 AND EVEN IF IT ISNT IF I DO INSTALL ONE WILL IT WORK?
asked 2 years, 7 months ago
BDODGE8065
JACKSONVILLE FL USA
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Wireless connection

My wife's laptop keeps disconnecting form internet (Wireless) .We have two other laptops and they don't have the same problem.
asked 2 years, 8 months ago
F1refox
Clearwater FL
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

TOUCHPAD IS NOT WORKING

LAPTOP IS ONLY A COUPLE WEEKS USED AND THE TOUCHPAD IS NOT WORKING TO CLICK ON SOMETHING HAVE TO USE THE MOUSE BUTTOMS RIGHT BELOW THE TOUCHPAD WHAT DO I NEED TO DO TO USE THE TOUCHPAD TO CLICK?
asked 2 years, 8 months ago
Anonymous
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

My touchpad doesn't work when pressing something on a keyboard at the same time

My touchpad doesn't work when pressing something on a keyboard
it works fine when i'm not pressing on anything and trying to use my touchpad
asked 2 years, 8 months ago
VadimS
USA, Nj
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

WHY IS WIRELESS N CONNECTING AT ONLY 72MBPS ?

I HAVE A CISCO WIRELESS N ROUTER AND THIS LAPTOP ONLY CONNECTS AT 72MBPS INSTEAD OF 300MBPS.
asked 2 years, 8 months ago
tampasounds
Clearwater, FL
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Where I can find the webcam driver for Samsung RF711 for Windows 7 64 bit, I searched Samsung website but it is not there.

They have webcam driver only for Windows XP
asked 2 years, 9 months ago
Ikassif
Texas
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How can I make my NP-RF711 laptop use the nvidia card instead of the onboard graphics?

asked 2 years, 9 months ago
esotar
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

What can I buy for additional internal HDD?

I have a RF710 model..not RF711..even it is not on list, I cant find 710

Anyway, I am considering to buy additional internal HDD on my laptop. I found there are 2 space for HDD in back case. 1 is installed and 1 is empty. IF I buy 2.5inches internal hdd drive wirh 7200 rpm, will be worked?? In official Samsung homepage, there is no hdd selling for my model.
If I can, what features should be work well, and capacity?
asked 2 years, 9 months ago
Jinsoorho
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

I purchased a RF711 laptop in Hong Kong

I purchased a RF711 laptop in Hong Kong. Why I can't connect to the internet in US?
asked 2 years, 9 months ago
dchow11214
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How to fix battery icon status?

The battery icon at the right of the taskbar does not display properly. The attached screenshot depicts the "charging" status of the battery (showing the battery with the plug), but at the time of the screenshot, the laptop had been unplugged for several hours. This frequently happens; the icon will display as "charging" when I do have the power cable plugged in, but remains as "charging" while the cord is not plugged in.

Any suggestions?
Image(s)
User submitted image
User submitted image
asked 2 years, 9 months ago
skitchpatterson
Springville, UT, USA
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do I deal with BSOD "Page fault in nonpage area"?

I also sometimes get BSOD "Bad Pool Header"
asked 2 years, 9 months ago
PVHEngr
Evergreen, CO
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

I hear weird noise from my charger....

well, i have RF711 and the adapter makes weird noise whenever I connect it with my computer...
asked 2 years, 9 months ago
gusdn21
on NP-RF711
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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