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Customer Questions & Answers for
(Unknown)

Customer Questions & Answers:
303 Questions
 | 
94 Answers

Questions & Answers for (Unknown)

Question

Just bought laptop. How do I get computer out of TEST MODE?

asked 3 years, 10 months ago
ChiliDog
Magnolia
on
0points
0out of 0found this question helpful.
7 answers
Answers
answer 1
Updating the trackpad drivers to the latest driver release available on the samsung website gets the computer out of test mode.
answered 3 years, 8 months ago
hss1081
0points
0out of 0found this answer helpful.
answer 2
The official fix on the Samsung website for this issue: http://ars.samsung.com/customer/DownloadAnsTempl?AT_ID=345667&SEQ_NO=1
answered 3 years, 8 months ago
scpalmetto
0points
0out of 0found this answer helpful.
answer 3
Go to Control Panel > System and on the right side there's a Windows Activation section, try entering your Windows license and Windows will try to validate it (be sure to be connected to the internet). The license number is on a sticker on the bottom of your laptop.

This worked for me.
answered 3 years, 9 months ago
edmartgt
0points
0out of 0found this answer helpful.
answer 4
I ended up buying Windows Pro 64bit to get all the four processors reckognized and that also resolved teh test mode issue.
answered 3 years, 9 months ago
RLSam
Idaho
0points
0out of 0found this answer helpful.
answer 5
Run CMD in administor mode by searching in start menu then when the cmd program shows up right click and run as administor then type this commands:

bcdedit.exe -set loadoptions ENABLE_INTEGRITY_CHECKS
bcdedit.exe -set TESTSIGNING OFF

Reboot and all ok!
answered 3 years, 9 months ago
RLSam
Idaho
0points
0out of 0found this answer helpful.
answer 6
Open a cmd window with administrator rights and run this command:

Bcdedit.exe -set TESTSIGNING OFF

Reboot the PC and the test mode should go away.
answered 3 years, 9 months ago
NickFalcone
Santa Fe, NM
0points
0out of 0found this answer helpful.
answer 7
Unfortunately you did not provide enough detail in your question to be answered in this forum. Please contact Samsung Customer Care at 1-800-Samsung (728-7864) for additional assistance.
answered 3 years, 10 months ago
NetbookFeedback
0points
0out of 0found this answer helpful.
Question

How do I use the trackpad to scroll? It doesn't seem to be working...

asked 3 years, 8 months ago
katelynnsortino
Alaska
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Mine recently stopped working as well. I just went into the Device Manager (on Win7 Start, type Device Manager) then on Mice double-click ELAN, select Driver.

I just updated the driver and it fixed it. Funny that the date code is 8/30/2010. The version is 8.0.7.1.

Restarted and it worked.
answered 2 years, 8 months ago
jfh4522
0points
0out of 0found this answer helpful.
answer 2
The trackpad software is called "Elan" and should be accessible under "Mouse Properties" in the far right tab. Otherwise, both vertical and horizontal scrolling functions are by default in close proximity to the edges of the trackpad and i believe the multitouch scrolling gesture seen on Macs is also supported. For options and customization, see the elan tab in "mouse properties" and then selecting "options"
answered 3 years, 8 months ago
kbasarich
0points
0out of 0found this answer helpful.
Question

DOES QX410-J01 HAVE BLUETOOTH

I PURCHASED BLUETOOTH MOUSE THAT DOES NOT HAVE A TRANSCEIVER
asked 3 years, 6 months ago
FTS001
VIRGINIA, USA
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It doesn't have bluetooth built in, but you could get a cheap small usb bluetooth adapter. They make them really small. Google mini bluetooth
answered 3 years, 6 months ago
kormendi
0points
0out of 0found this answer helpful.
answer 2
The QX410 does not have built in Bluetooth. To use a Bluetooth mouse, you will have to purchase a Bluetooth adapter that plugs into one of the USB ports.
answered 3 years, 6 months ago
Anonymous
Florida
0points
0out of 0found this answer helpful.
Question

Video Screen taskbar flicks when videos are played in full mode

If you use youtube in this computer this happens, is there a solution or an update to this problem?
Thanks for your prompt response
asked 3 years, 9 months ago
NMD1
Ohio
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This is due to hardware acceleration feature Flash 10.1 release. Disable it from FLASH settings and it will go away. NVIDIA has released the new drivers to support FLASH 10.1 features but samsung has to release its own official version to make it work on qx410. Hope Samsung does it at the earliest
answered 3 years, 8 months ago
kashish333
0points
0out of 0found this answer helpful.
answer 2
I'm having the same issue. It seems to be related to NVIDIA because when I force the browser to use the integrated Intel graphics I don't get the problem (right click on your browser, go to "Run with graphics processor" and choose Integrated") However, with the Intel graphics I'm seeing a ton of video tearing, so it's trading one problem for another.
answered 3 years, 9 months ago
hexfield
Chicago, IL
0points
0out of 0found this answer helpful.
Question

Why video quality is very bad?

when i play video files or watch online streams like youtube video quality is very bad. I can see color cubes instead of smooth video(on my 4 year old laptop everything was smooth). Even though video is high resolution laptop plays it like very low resolution video.
asked 3 years, 9 months ago
Azmus
USA
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Please note that if you're noticing any issues with video/picture clarity in your browser the issue could be the browser itself. Check the bottom right corner of the browser and you should see a magnifying glass along with a percentage. My percentage initially was set to 125% and video/pics online looked grainy. Putting to 100% cleared it right up!!
answered 3 years, 8 months ago
Unoriginalnj
0points
0out of 0found this answer helpful.
answer 2
I have the same problem...something that I did helped a bit by going to NVIDIA Control Panel. Everything was set on Video player settings. Change it to NVIDIA settings (all 3 on boxes) and try to see if it helped or not. It definately helped me but lowered by battery life by 2-3 hours =( . If you have a better solution please let me know because my laptop does not last long at all...
answered 3 years, 9 months ago
KingD
upland
0points
0out of 0found this answer helpful.
Question

My touchpad will not scroll anymore. The only movement it allows is the movement of the cursor. please help for this is very annoying

asked 3 years, 2 months ago
Anonymous
Bloomington, MN
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I had the same problem, had to go into device manager and roll back the driver. Works now.S
answered 2 years, 10 months ago
Spunge13
+1point
1out of 1found this answer helpful.
answer 2
Look on your taskbar by the clock and see if the touchpad software is on, if it isnt then turn it on manually under programs in start menu, i believe it should be under Samsung folder.
answered 3 years, 2 months ago
xak98x
Arizona
0points
0out of 0found this answer helpful.
Question

How much RAM can this product be exoanded to?

asked 3 years, 3 months ago
SgtRock
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I believe the correct answer is 8Gb.
answered 2 years, 6 months ago
Zeka199
0points
0out of 0found this answer helpful.
answer 2
8MB
answered 3 years, 3 months ago
LuvinSamsung
New York
0points
0out of 0found this answer helpful.
Question

When I am typing on the keyboard it will randomly go back a few spaces and type in the word before it messing the sentence up. How do I fix this?

asked 3 years, 5 months ago
RalliartChic86
Fountain Valley, CA
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Reduce the sensibility of the touchpad. It worked for me
answered 3 years, 5 months ago
machucas
Dominican Republic
0points
0out of 0found this answer helpful.
answer 2
I had the same problem. What i suggest is to decrease the sensibility of the touch pad. That's what i did and it worked.
answered 3 years, 5 months ago
machucas
Dominican Republic
0points
0out of 0found this answer helpful.
Question

How can I get a camera driver for windows 7?

I don't know what happened to my NP-QX410 laptop now. They said can't detect the camera.I think the laptop just can't find the camera driver, so I needed to download it. But I can't find the driver for windows 7. It's just all for windows XP. Could you share the camera drivers for windows 7 too?
asked 3 years, 3 months ago
bjin
on
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It is more likely a hardware issue. Samsung webcam uses one of MS default stack driver in Windows 7.
answered 3 years, 2 months ago
shadowbird
0points
0out of 0found this answer helpful.
answer 2
I do have the exact same problem. It is not the driver issue.
The driver is just one of MS default stack driver.
It is more likely a hardware issue. Mine was dead 1 month after I purchased.
answered 3 years, 2 months ago
shadowbird
0points
0out of 0found this answer helpful.
Question

How to change battery?

asked 3 years, 10 months ago
ChiliDog
Magnolia
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung claims the battery in the QX410 is not user replaceable, but it should last for 1,000 cycles (approximately 3 years). As more hit the market and users exceed the 1 year warranty we might see some battery replacement attempts posted on the web.
answered 3 years, 10 months ago
CWGrizzwold
Apex, NC
-2points
0out of 2found this answer helpful.
Question

Problems with video and mouse jumping

So I am already having a couple of issues with this new laptop. First, when I put a video into full screen mode, there is some flickering that happens towards the bottom. Secondly, I am noticing that when I type an email or in Word, the cursor will jump around the screen and mess me up.

Any fixes?
asked 3 years, 9 months ago
pnourani
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It should only happen when using flash like when using Youtube. Try reducing resolution and it should work. It should be fine when watching movies i.e. DVDs or Netflixs etc.

I downloaded the drivers from Intel and NVidia to update which did not help. Same thing happens with other laptops just to high of resolution.
answered 3 years, 9 months ago
RLSam
Idaho
0points
0out of 0found this answer helpful.
Question

Where is my windows 7 disk?

asked 3 years, 9 months ago
TasuLife
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most manufacturing companies are not supplying the disks to the Windows 7 operating system. This trend has been seen since the release of Windows Vista. However, this does not mean that you can not have a copy of the disks. Users are able to create a back up the boot disks through the Samsung Recovery program. This will automatically run at each start up and users are free to make a copy whenever they want. The recovery wizard is very user friendly and helpful. Make sure you have a blank DVD to burn the image onto.
answered 3 years, 9 months ago
Piper827
0points
0out of 0found this answer helpful.
Question

I just bought a new QX410-J01 and wish to obtain a docking station but need help locating the correct one, thanks

Need to attach wired keyboard, external drive (USB), and HDMI connected display (A Samsing PX2370)
asked 3 years, 9 months ago
Bmong
North Andover, Mass., USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To the best of my knowledge, and after inspecting the computer's I/O ports, there doesn't seem to be a dedicated docking station for this computer, or a designated port for one. I would guess that third party hardware could be used, although I've never seen, heard of, or searched for USB or Ethernet docking stations. however, for expanded USB ports i have seen USB expansion hubs.
answered 3 years, 8 months ago
kbasarich
0points
0out of 0found this answer helpful.
Question

How can you tell if the battery is fully charged?

asked 3 years, 9 months ago
schwartziz
home
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
With your keyboard press key Fn + F2 it will show you the percentage of power on your battery.
answered 3 years, 9 months ago
edmartgt
0points
0out of 0found this answer helpful.
Question

How do you launch the webcamera in this computer?

asked 3 years, 9 months ago
shan86
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There should be a program in the start menu called "Cyberlink Youcam" (preinstalled)
Image(s)
User submitted image
answered 3 years, 6 months ago
rgrafton
Maryland
0points
0out of 0found this answer helpful.
Question

How to open the Easy Display Manager program?

When I click the Easy Display Manager icon, a window appears briefly but then disappears. How to open this program? I want to use it to select the display when connecting to a TV (so only the TV shows images but the laptop screen is turned off to save battery). Any other ways to achieve that?
asked 3 years, 9 months ago
DanX
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On the start menu,go to search and write easy display manager and there u go.
answered 3 years, 5 months ago
machucas
Dominican Republic
0points
0out of 0found this answer helpful.
Question

Does samsung qx410-j01 have a built in micropone?

a built in micropone...
asked 3 years, 8 months ago
spjps2009
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Far left, just below the keyboard.
answered 3 years, 8 months ago
boydwr
0points
0out of 0found this answer helpful.
Question

How do I access the power options.

I am trying to get the unit to continue operating when I close the lid while attached to an external monitor.
asked 3 years, 8 months ago
TPAT
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
See "How to change power options", the default power schemes are held immobile by the "Fast Start" feature found in the Samsung folder in the start menu.
answered 3 years, 8 months ago
kbasarich
0points
0out of 0found this answer helpful.
Question

My function brightness button doesnt work. Whats wrong?

my function brightness buttons doesnt work. it will lower the brightness by one bar but the brightness doesnt change on the computer and it doesnt brighten or move the bars up.
asked 3 years, 8 months ago
Selby
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This is a small programing issue all you have to do is press the fn key and the up or down arrow depending on where you want the brightness to be.
answered 3 years, 7 months ago
denoje13
utah
0points
0out of 0found this answer helpful.
Question

How do you disable the touch mouse pad when using a usb mouse?

When typing, my sleeve or wrist will brush against the touch mouse pad and cause my cursor to instantly jump across the screen, disrupting my train of thought and productivity. There must be a way to disable the touch mouse pad when using an attached usb mouse. Please help.
asked 3 years, 8 months ago
amhamler
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That's easy just press and hold the fn key and tap f10.
answered 3 years, 7 months ago
denoje13
utah
0points
0out of 0found this answer helpful.
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