Thank you for contacting Samsung.
We're sorry to hear you're encountering this issue. Just so we're on the same page, is the physical battery ejecting from the bottom of the laptop is this a power adapter connection issue? If the issue is related to a physically loose battery, you'll need to file out a service request form. Part of that process includes that you register your product if you have not already done so. Completing this process will also extend your laptop's 12-month parts & labor warranty an additional 3 months at no additional charge.
If the issue is related to a loose power adapter cable connection or the battery not charging as a result, while the laptop may need service, we ask that you at least take a look at this troubleshooting article to help better determine what may be the issue before you file a support request.
If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver, firmware & software downloads.
Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 1 year, 6 months ago
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