Looking for Answers about samsung NP-Q430?

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We recommend you try a microfiber cloth. They're good at removing fingerprints and oil prints from electronics.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Sound like you have battery extender option turned on. Please consult the user instruction on the specifies as how to turn it off. In my laptop this option can be turned on by going into BIOS (F4).

The pros of this options is that it extends battery life. The cons are you have less battery to work with.

Thank you for contacting Samsung. Please attempt to use another video chat program. if the other application works, it seems that there is some trouble with the settings in Skype; please contact them to determine the source of the issue. If the other application doesn't work, please contact us at qasupport@sea.samsung.com and let us know which other applications you have tried thus far and what kind of error you're getting. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. Just so we're on the same page, is the physical battery ejecting from the bottom of the laptop is this a power adapter connection issue? If the issue is related to a physically loose battery, you'll need to file out a service request form. Part of that process includes that you register your product if you have not already done so. Completing this process will also extend your laptop's 12-month parts & labor warranty an additional 3 months at no additional charge.

http://www.samsung.com/us/support/service/request

If the issue is related to a loose power adapter cable connection or the battery not charging as a result, while the laptop may need service, we ask that you at least take a look at this troubleshooting article to help better determine what may be the issue before you file a support request.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=44977&modelname=NP-Q430&modelcode=&session_id=PqL9JNRnGkCMnpgBvdR81dyjzqfGMwQnrHFQnJJHvJrSxLVSyTpY%21-1721297013%211358249754%211336592573944

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, driver, firmware & software downloads.

http://www.samsung.com/us/support/owners/product/NP-Q430#

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. We recommend you file a service request if the laptop is still under warranty.

http://www.samsung.com/us/support/service/request

If not and you're confident in your ability to swap out the video card for another one, that is your decision to make.

Thank you for being a Samsung customer!

The Samsung Online Support Team