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See all Samsung Questions and Answers Electric Ranges Q & A

Customer Questions & Answers for
samsung New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)

Customer Questions & Answers:
8 Questions
 | 
13 Answers
Overall Rating:
4.482 out of 5
4.5
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Questions & Answers for samsung New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)

Question

UNABLE TO SET CLOCK TO 24 HOUR TIME. APPARENTLY NOT AVAILABLE

HAVE SET TIME SO IT'S OK BUT COULD NOT GET 2400 HR TO WORK AT ALL. ALSO, WHY IS MY RANGE DIFFERENT THAN PICTURED? MINE HAS A BLACK OVEN DOOR WITH A LITTLE STAINLESS TRIM AND STAINLESS DRAWER. IT DOESN'T EVEN LOOK LIKE FLOOR MODEL. HAS THIS BEEN CHANGED RECENTLY?
asked 1 year, 3 months ago
LGOURMET
NC
on New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
SETTING THE CLOCK
The clock must be set to the correct time of day for the automatic oven timing functions to work
properly.
• The time of day cannot be changed during a timed cooking, a delay-timed cooking or a selfcleaning cycle.
• You can choose between a 12-hour or 24-hour display. The default is 12-hour.
How to set the clock
1. Start the setup.
Press the CLOCK pad.
2. Enter the present tme.
Enter the current time in hours and minutes on the number pad,
eg. 1, 3, 0, for 1:30.
this step is skipped in the 24-hour display mode.
3. Exit the setup.
Press the START/SET or CLOCK pad.
How to change between a 12-hour and 24-hour display
1. Start the setup.
Press CLOCK and 0 on the number pad at the same time for 3
seconds.
The display will show the present mode (eg. 12 hour).
2. Select the display mode you want.
Press 0 on the number pad to select 12 hour or 24 hour.
Pressing 0 on the number pad changes the display from 12 hour
to 24 hour and back again.
3. Exit the set up.
Press the START/SET pad
answered 6 months ago
Webergti
san antonio tx
0points
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answer 2
Thank you for contacting Samsung.

How to change between a 12-hour and 24-hour display
1. Press CLOCK and 0 on the number pad at the same time for 3 seconds. The display will show the present mode (eg. 12 hour).
2. Press 0 on the number pad to select 12 hour or 24 hour. Pressing 0 on the number pad changes the display from 12 hour to 24 hour and back again.
3. Press the START/SET pad to exit.

** This information was taken directly from page 24 of the user manual. **

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What caused mark on cooktop?

we bought this unit on 1/13/13 and it was delivered 1/14/13 and there were no marks on the cooktop. we have used this eye a few times never on fast boil and never even on Hi. Yesterday I noted a very small spot that looked like the black surface was worn away and it would not clean. Just a while ago I finished cooking and was cleaning the surface and noticed a much larger spot - again it looks like the black surface was worn away.

I am attaching a photo. The small spot is at 12 o'clock looking at the image. The larger spot is at 1 o'clock and is about 1 inch long.

Can I expect this to be an ongoing 'feature of this unit? Is there any way I can get rid of these spots?
Image(s)
User submitted image
asked 1 year, 3 months ago
saladpersonxyz
Brooksville, FL, USA
on New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
I think you have some manufacture defective issues you should take it back to get it repair or replace where you buy the range
answered 6 months ago
Webergti
san antonio tx
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=359981&modelname=NE595R0ABSR%2FAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
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Question

What is the best way to clean the surface of my glass top range?

I have a new range, mod # NE595R0ABSR/AA, and I am looking for the best way to keep the top clean.
asked 1 year, 2 months ago
saladpersonxyz
Brooksville, FL, USA
on New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
You need to purchase some glass/ceramic stove top cleaner polisher. This product is applied like wax on a car using the provided pads. Then all you have to do is remove the product with a paper towel or microfiber cloth. The microfiber cloth works great. Your stove top will look great every time.
answered 6 months ago
Jtaxman
Spring Hill,Fl
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=359981&modelname=NE595R0ABSR%2FAA&modelcode=NE595R0ABSR%2FAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
0points
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Question

The left side "Hot Surface" light will not go out. Range has been off for 3 days and the light remain on. The right side light operates fine.

asked 10 months ago
stove1
on New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
The oven control
beeps and displays
an F error code.
You have a function error code.
CODE CAUSE
-SE- Shorted key
E-27 Oven sensor opened
E-28 Oven sensor shorted
E-08 Oven heating error
E-0A Oven heating over
E-0E Door locking error
• Press the CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power.

The surface units
will not turn on.
A fuse in your home may be blown
or the circuit breaker tripped.
• Replace the fuse or reset the circuit
breaker.
The cooktop controls are set
improperly.
• Check to see the correct control is set for
the surface unit you are using.
The surface unit
stops glowing when
changed to a lower
setting.
This is normal. The unit is still on and hot
answered 6 months ago
Webergti
san antonio tx
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151094&modelname=NE595R0ABSR%2FAA&modelcode=NE595R0ABSR%2FAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Cleaner was not included why?

My user manual states that a cleaner is included with my new range. I did not receive a cleaner for my cooktop with my range and would like to have one sent to me. Thank you. Linda Kopinga
asked 9 months ago
Lindy66
Bethlehlem PA
on New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)
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2 answers
Answers
answer 1
when i buy my didn't come with one and i read the user manual and i couldn't find the part where it states it comes with one
answered 6 months ago
Webergti
san antonio tx
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info. Please include an attached photo of the section in the user manual where it states that cleaner in included.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Cook Top

Our stove was just delivered today. Do we need to treat the top with anything before we use the cook top?.
asked 9 months ago
martj1957
Indiana
on New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We are not aware of anything you would need to treat the cooktop surface with before first use. Just make sure any and all packing materials are removed.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

extra oven rack

I want a extra rack where and how much to purchase one
asked 2 months ago
samas
fargo
on New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

An extra rack can be purchased via the following link:

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DG75-01001A.aspx?model=NE595R0ABSR/AA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 4 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

slow cook feature

what is high temp and low temp on slow cook feature and should the product be covered as with the slow cookers?
asked 1 month, 1 week ago
youay
sc
on New 5.9 cu. ft. Large Capacity Electric Range (Stainless Steel)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 1 week ago
SamsungTech73
0points
0out of 0found this answer helpful.
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