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See all Samsung Questions and Answers Solid State Drives Q & A

Customer Questions & Answers for
MZ-7PD128

Customer Questions & Answers:
37 Questions
 | 
38 Answers

Questions & Answers for samsung MZ-7PD128

Question

How to see SMART data, Drive Health, Bytes Written

SSD Magician 4.0 does not show SMART data, Drive Health, or Bytes Written for my 128GB 840 Pro running Win7-64. All other parts of SSD Magician seem to work OK.

How do I get the missing data to show up?
Image(s)
User submitted image
User submitted image
asked 1 year, 8 months ago
bbinnard
Los ANgeles
on MZ-7PD128
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Spoke to Tech Support rep. He will report this as a software bug in SSD Magician 4.0.
answered 1 year, 8 months ago
bbinnard
Los ANgeles
+6points
6out of 6found this answer helpful.
answer 2
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-16points
1out of 18found this answer helpful.
Question

Data Migration Software

I am attempting to migrate Windows 8 off of my HDD to this newly purchased SSD using the software you have provided. It gives me an error, "Cloning failed. An error occurred when defragmenting the disc". It offers no solutions or other methods to try. I have also attempted to use Norton Ghost unsuccessfully. Please let me know what I can do to fix this.
asked 1 year, 10 months ago
WhatIsWrongWithThisThing
on MZ-7PD128
-1point
4out of 9found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
-31points
0out of 31found this answer helpful.
Question

I need a serial number to activate Norton Ghost to clone my HDD

asked 1 year, 9 months ago
Larryg92
Michigan
on MZ-7PD128
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

For all SSD promos, please call 1-866-726-4249.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-24points
0out of 24found this answer helpful.
Question

Where can I download the Samsung SSD Magician v4.0 program?

i'm reinstalling my OS, but misplaced the disk that came with my 840 pro. why isn't version 4.0 available for download on the support page? only v3.2 is listed.
asked 1 year, 9 months ago
haversham
on MZ-7PD128
-6points
0out of 6found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-18points
0out of 18found this answer helpful.
Question

Warranty is NOT accurate

Look at the warranty stated on your box. It clearly indicates 5 year warranty. However when you register the ssd on the Samsung website, it say 36 months warranty. I got tricked because the only reason I bought this brand is because of the 5 year warranty. And that seem to have been changed!
asked 1 year, 9 months ago
Ttonic
on MZ-7PD128
-2points
1out of 4found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-31points
0out of 31found this answer helpful.
Question

Firmware Update

Ive been trying to update to new firmware for 3 days. Ive downloaded the zip file multiple times and no matter where I save them when I use the browse button in the magician the files are never there to choose from. No matter what I choose it fails.
asked 1 year, 9 months ago
brokejunk
on MZ-7PD128
-8points
4out of 16found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-49points
0out of 49found this answer helpful.
Question

Anyone having problems with new Firmware dxm04b0q.

asked 1 year, 10 months ago
Shop4smart
on MZ-7PD128
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
-33points
0out of 33found this answer helpful.
Question

I just purchased a 128 G Samsung 840 Pro series SSD. Do I run the operating system disc on the drive prior to the firmware.?

I'm putting a new operating system (Windows 7) on a new 840 Pro Series 128 G SSD. Do I run the firmware on the drive first or just run the operatiing system? Then add the components that came in the package?
asked 1 year, 9 months ago
MwP163
Phoenix, AZ, USA
on MZ-7PD128
-14points
0out of 14found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
Samsungtech74
-29points
0out of 29found this answer helpful.
Question

Why, when I tried to update firmware, does it fail?

It's the 840Pro and has my OS on it Windows 7.
The motherboard is MSI 890FZA-GD70.
I am using the Samsung Magician 4.0 to try and update it.
Image(s)
User submitted image
asked 1 year, 8 months ago
DBPRebel
Michigan, USA
on MZ-7PD128
-5points
1out of 7found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

For all solid state drive questions, please call 1-800-SAMSUNG > Press 1 for consumer > Press 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-23points
0out of 23found this answer helpful.
Question

Magician 3.2 is useless with my 840 Pro RAID0 set. Where is Magician 4.0

asked 1 year, 8 months ago
subsailor416
Los ANgeles USA
on MZ-7PD128
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-15points
0out of 15found this answer helpful.
Question

Firmware update using Linux

I am interested in purchasing a number of your SSD drives. Unfortunately it has been brought to my attention that Samsung does not provide any method for Linux users to update firmware.

It appears that Samsung is the ONLY SSD manufacturer that does not provide a boot-able method of version updating. Not to mention the ability to safe erase would be nice as well.

Do you have any intention of providing an iso for firmware updates, which can be used for either a boot-able cd or usb?
asked 1 year, 8 months ago
Anonymous
on MZ-7PD128
-1point
3out of 7found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-19points
0out of 19found this answer helpful.
Question

WHERE IS THE PRODUCT KEY FOR NORTON GHOST

Norton Ghost is the utility that the SSD Magician is supposed to use to clone the disk, but there is no product key for it on the back of the CD like the user manual states. The key is needed to use the copy disk utility (clone). Please let me know where the key for the Norton Ghost is located.
asked 1 year, 8 months ago
schreech
Puyallup, WA, USA
on MZ-7PD128
-1point
1out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you call 1-866-726-4249 for all SSD promotions.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-10points
0out of 10found this answer helpful.
Question

MY 840 Pro SSD is not Recognized by Magician Software V 3.2

Just installed a 128GB 840 Pro SSD and after starting the Magician Software it indicated no recognized Samsung drive installed. Some of the Magician features work, yet the Firmware Update option does not. I have a Gateway DX4320-19 with a RAID Controller and this configuration caused problems with my Crucial M4 SSD as well.

No BIOS update is available (latest installed). Is there another means to help establish full communication with the Magician software or a DOS bypass option? Thank you.
asked 1 year, 8 months ago
IdahoProud
on MZ-7PD128
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-18points
0out of 18found this answer helpful.
Question

Length of Warranty for 840 Pro SSD

The Samsung support site indicates 3 yrs / 36 months and the SSD packaging indicates 5 Year Limited Warranty. Which is correct? Thank you.
asked 1 year, 8 months ago
IdahoProud
on MZ-7PD128
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-24points
0out of 24found this answer helpful.
Question

Norton Ghost

Where can I find the key for Norton Ghost?
asked 1 year, 8 months ago
JMT1536
Columbus, OH, USA
on MZ-7PD128
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-10points
0out of 10found this answer helpful.
Question

Madician 4.0 does not read SMART data or give Health status

My 128GB 840 Pro is installed on Win7-64 and is working A-OK. But the Samsung SSD Magician software does NOT read the drive's SMART data and reports nothing for Drive Health Status and Total Bytes Written.

All other Magician functions look OK. So what do I have to do to get the missing data filled in?
Image(s)
User submitted image
User submitted image
asked 1 year, 8 months ago
bbinnard
Los ANgeles
on MZ-7PD128
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-10points
0out of 10found this answer helpful.
Question

Maximum performance

I'm only getting half of the random reads and writes listed in the SSD drive specifications. How can I increase my performance if I have all ready used Samsung Magician for TRIM optimization?
asked 1 year, 7 months ago
woodennickles
Raleigh, NC, USA
on MZ-7PD128
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-16points
0out of 16found this answer helpful.
Question

Correct PCI-E Sata III card to use with 840 Pro SSD

I am using this SSD on a Windows Home Server 2011 server (Windows 7 64 Bit OS) system with a 12 TB Raid. The raid system takes all the SATA ports on the motherboard. I'm moving the OS from the RAID to the SSD for performance improvements. My question is what is the best solution to maximize performance of the SSD in this system? If I use a PCI-E card, max IO will be limited to 500mbps. Will that impact the performance of the SSD? Can you recommend the proper solution? If using a PCI-E SATA III card is acceptable, can you recommend one for the 840 Pro Series 128gb drive?
asked 1 year, 7 months ago
Anonymous
my house
on MZ-7PD128
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

For all solid state drive questions, please call 1-800-SAMSUNG > Press 1 for consumer > Press 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-8points
0out of 8found this answer helpful.
Question

What exactly does ID 177 Wear Leveling count mean? Should I be worried ?

I have the 128 GB 840 Pro, and it’s only been about two and a half weeks. However when I checked the S.M.A.R.T data I noticed that ID 177 (Wear Leveling count) is already at 9%, is my drive failing?? Should I be worried?
asked 1 year, 8 months ago
Joker2013
New York, NY, USA
on MZ-7PD128
-6points
0out of 6found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

For all solid state drive questions, please call 1-800-SAMSUNG > Press 1 for consumer > Press 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-14points
0out of 14found this answer helpful.
Question

What exactly is Wear Leveling count ?

I have the 128 GB 840 Pro, and it’s only been about two and a half weeks. However when I checked the S.M.A.R.T data I noticed that ID 177 (Wear Leveling count) is already at 9%, is my drive failing?? Should I be worried?
asked 1 year, 8 months ago
Joker2013
New York, NY, USA
on MZ-7PD128
-6points
0out of 6found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

For all solid state drive questions, please call 1-800-SAMSUNG > Press 1 for consumer > Press 1 for new inquiry > 5 for PC > 5 for Drives & Memory > 1 for Solid State Drive.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-12points
0out of 12found this answer helpful.
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