Thank you for contacting Samsung.
Our printer specialist recommends you uninstall the printer completely from Windows and then add it back manually by clicking Add Printer in Devices & Printers.
If the issue persists, we recommend you email us at firstname.lastname@example.org. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.
Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 1 year, 3 months ago
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