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Most Recent Questions
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Easy image capture stopped working
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Questions with Most Recent Answers
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Will there be any software updates so I can use this printer with apple airprint?
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Configuration for Google Cloud Print
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See all Samsung Questions and Answers Black and White Laser Printers Q & A

Customer Questions & Answers for
samsung ML-2165W/XAA

Customer Questions & Answers:
11 Questions
 | 
13 Answers
Overall Rating:
4.436 out of 5
4.4
out of
5

Questions & Answers for samsung ML-2165W/XAA

Question

printer cannot be found when trying to print from ipad

asked 1 year, 4 months ago
smileysharon
Coral Springs, FL
on ML-2165W/XAA
0points
0out of 0found this question helpful.
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2 answers
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answer 1
very few iphones (etc) are compatable with this product
answered 1 year, 2 months ago
geo7277
Tennessee
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Your printer isn't AirPrint compatible. I'm sorry for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Is this printer ML-2165W/XAA Wi-Fi capable or did I get wrong type of printer

I wish to connect PC to printer without cable or router i.e. wi fi. Thanks Joyce
asked 1 year, 2 months ago
joycieo
on ML-2165W/XAA
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
i think the manual says to plug the printer to your PC initially with the installation CD. that's what i did. and from there it's all pretty much automatic. the PC that i used to install the printer broke down couple weeks later and then i purchased a new PC. but with the new PC i was able to install the printer with wifi.
answered 1 year, 2 months ago
annietx
houston
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. To manually enter your network information to connect:

1. Power on your printer
2. Connect USB from the printer into the computer
3. Double click your printer driver to start installation. To download your printer driver click here to be directed to the Samsung Download Center and enter your printer model into the search option
4. Click Wireless Setting and Installation
5. Check box beside Accept terms and conditions, then click Next.
6. The list of wireless networks in range will display. Click Advanced Setting
7. Enter all your network information in the appropriate boxes and click Next when finished. NOTE: Be sure to select 'Ad-Hoc' for Operation Mode.
8. The attached image should look similar to the screen at this point. Select the 'Ad-Hoc' Printer.

There will be additional steps after this, but they should be self-explanatory. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can help you. Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
User submitted image
answered 1 year, 2 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

I returned the ML-2165W Mono Laser Printer to place of purchase, please remove this product from my account. Thank you.

asked 1 year, 2 months ago
job100
CA
on ML-2165W/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
yes
answered 1 year, 1 month ago
DWH1142
Lombard, IL, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I am unable to get the printer to connect wirelessly

asked 1 year, 3 months ago
Maumelle
Maumelle, AR, USA
on ML-2165W/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=417863&modelname=ML-2165W%2FXAA&modelcode=ML-2165W%2FXAA

If your problem still persists, please contact us at qasupport@sea.samsung.com and let know what steps you've tried thus far. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-10points
0out of 10found this answer helpful.
Question

when can we expect a windows 8 rt driver ?

I have a surface and need a driver for this format
asked 1 year, 2 months ago
dkirby
illinois
on ML-2165W/XAA
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

Print Cleaning sheet??

I have an issue with my new ML-2165W. Printing is awful, it turns the sheet grey and kinda mirror prints text above it....I looked into faqs it said it may a defect toner (It was the one with it, should they replaced it free?) and try running a few cleaning prints...no where can I find how to do a 'cleaning print', I looked in the printer properties etc and no maintenance information...the CDdisk is no use, my computer wouldn't even notice that there was a disk in the driver.
Image(s)
User submitted image
asked 10 months ago
Stabler
UK
on ML-2165W/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Samsung UK for further support. This forum is for customers who have purchased their Samsung products in the U.S.

http://www.samsung.com/uk/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

change network setting

What is SWS login password?
asked 8 months ago
DutchO
Levittown, NY
on ML-2165W/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. The default SyncThru password is sec00000, and the default username is admin. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Printer elects to use the same wifi channel as the router

if i move the router's channel selection, the printer moves to follow it.
is this correct? Can i force the printer on to another channel?
asked 8 months ago
robbief
on ML-2165W/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. This behavior appears correct. However, if you're having a problem with this setup, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can i use this printer with my tablet Galaxy Note GT-N8013EA?

asked 1 year, 3 months ago
pablomuycaliente
uruguay
on ML-2165W/XAA
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, your printer model is compatible with the Samsung Mobile Print app, which can be installed on your tablet.

https://play.google.com/store/apps/details?id=com.sec.print.mobileprint

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to Print to ML-2165W from Android Tablet

I just purchased an ML-2165W, set it up, and have no problem printing wirelessly from pc's on our home network. I tried installing Mobile Print on my Android tablet a Asus ASUS Transformer Pad TF700T. However Mobile Print can't find my printer, even when I enter it's wireless ip address from the printer's network configuration report.
asked 1 year, 2 months ago
PeterBr
Malvern, PA 19355, USA
on ML-2165W/XAA
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Our research indicates that you model is not listed as a supported model. We recommend you email mprint.sec@samsung.com to confirm whether or not your model is supported, as this is the email address listed on the Google Play app page.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Easy image capture stopped working

Easy image capture stopped working;the machine goes through all of the operations correctly, but produces a blank sheet of paper.
asked 2 days ago
geezermac
Leesburg, FL
on ML-2165W/XAA
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
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