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Customer Questions & Answers for
ML-1865W

Customer Questions & Answers:
48 Questions
 | 
13 Answers

Questions & Answers for samsung ML-1865W

Question

ml 1865W can't get wireless to work, need usb connection for printer to print.

asked 2 years, 10 months ago
traymond
las vegas nv
on ML-1865W
-1point
0out of 1found this question helpful.
3 answers
Answers
answer 1
I was having the same problem. I finally got the wireless connected. :) I went ahead and downloaded the universal driver from Samsung.com downloads and went through the setup process. When the option for the wireless install came up I clicked on that. I struggled with the network setup for a while. Mostly cause I had gone in and messed with the sharing. So to be safe I set it back the way it was. And vital information I didn't find anywhere was leave the blue light solid. Pick your main internet connection and Password. Bingo it works. :-D Hope this helps you.
answered 3 weeks, 2 days ago
junkmailpobox1263
ND
0points
0out of 0found this answer helpful.
answer 2
connect printer via USB to computer then load software CD that came in with the unit.. then follow the wireless setup... before installation is over, setup will ask you to remove USB connection... then just follow still until it ask you to print test page ... if you dont have CD software just download print driver on this website...
answered 2 years, 5 months ago
EURI
-6points
2out of 10found this answer helpful.
answer 3
Agreed; poor wireless adapter performance of this device only connects to router under ideal "fresh" connection and then drops. Ping TTL response is erratic at best; SNR is great on the router-side for the connection initially and then drops. IMO this is a wireless firmware issue with this printer which needs to be resolved.

Samsung... We need HELP please; If you are going to release an entry-level product like this an expect it to be successful, please make sure the wireless feature-set works correctly.
answered 2 years, 10 months ago
jargon60
Plano, TX
+10points
11out of 12found this answer helpful.
Question

Printer is networked wirelessly, after some idle time, it will print a page that says "Device Status?" and if left unattended will empty the

the paper tray by printing the same thing over and over as long as there is paper in it. put more paper in, same thing happens. Very annoying.
asked 2 years, 11 months ago
jclou812
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Partial input:

I've have observed this problem as well; and my belief is it is related to the poor embedded wireless adapter performance. It disconnects from the wireless network continuously. I have attempted many different wireless router "channel" changes in an attempt to find one that will accommodate the printer to remain connected. I continuously have to power cycle my printer to reconnect it to my Linksys/DD-WRT based firmware wireless router.

I have the .06 firmware - Is there anything newer?
answered 2 years, 10 months ago
jargon60
Plano, TX
+3points
3out of 3found this answer helpful.
Question

I need the pairing code to install my printer ML-1865W

asked 3 years ago
kkline1999
on ML-1865W
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
You need to print the Network Configuration Report. You will find the PIN at the bottom of the page.
answered 2 years, 10 months ago
TheKingsOwn
Harbor Springs MI
+1point
2out of 3found this answer helpful.
Question

It takes over 60 seconds for the printer to print a page from my Mac, OSX 10.6.8. How can I fix?

asked 2 years, 11 months ago
lshaw7878
san diego
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try add the same printer using IPP protocol:
1. System Preference -> Print & Fax -> Click on "+" sign right below the list of printers
2. A pop-up "Add Printer" window will open, Select "IP" on the top left
3. Select "Internet Printing Protocol - IPP"
4. Fill in the IP address in "Address:" field (Refer to owner manual to find out IP address of your printer"
5. Give it a Name in Name:
6. Click Add.
Now try to print it to the printer you just setup. It should be much faster than using Bonjour protocol.
answered 2 years, 10 months ago
chan02662
San Francisco
0points
0out of 0found this answer helpful.
Question

how to find printer's mac address?

asked 2 years, 10 months ago
tonyikego
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Press and hold the power button for about 10 seconds. A printout will appear with that information. It's probably also on the bottom/side of the printer (look for a sticker with the printers serial number) or on the original box.

- Jim
answered 2 years, 10 months ago
Anonymous
-3points
0out of 3found this answer helpful.
Question

How long does the toner last?

asked 2 years, 10 months ago
yessy
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The printer comes with a cartridge that is good for 700 pages of standard print. But the normal replacement cartridge is good for 1500 pages.
answered 2 years, 10 months ago
jctoad
Michigan
+1point
1out of 1found this answer helpful.
Question

Registration

I entered this reg.# which was very hard to find/read and I get an error during registration. CNG1JC9100991AB7KOB7C6318.
Is this correct?
asked 2 years, 2 months ago
Babar528
Richmond, VA
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Unfortunately, we would not be able to tell you what the sticker on your printer says. Nevertheless, we pasted the provided serial number into our database and it turned up no history, so we encourage to try your registration once more. Should you wish to contact us again, please be sure to provide any error messages you receive, as this will allow us to better assist you.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Not printing WIFI, but working USB... RED BLINKING

the wifi samsung printer 1865w is NOT printing via wifi. There is a RED blinking light that does not seem to change. Occasional after reboot the LED light changes to green, but turns RED shortly afterwards. NO PRINTING WIFI. Now, the printer seems to work with the USB, but only after the buttons on the printer are pressed over and over. Meaning, we hit print on computer while plugged into the USB, then push buttons on printer until it prints away. One FAQ stated the red blinking light is low TONER cartridge, but I find that hard to believe, since the printer is fairly new and rarely used. Please help... Just a note- Both wife and I are having the same problems. The wife's PC is running Windows Vista, while my PC is a bit older and running Windows XP.
asked 2 years, 1 month ago
sheriffbob
Los Angeles, CA, USA
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Most new printers come with what's known as a starter cartridge, which means it will only last a limited time, so we recommend the instruction suggested in the FAQ article below and try replacing the toner cartridge.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000196&fm_seq=364

If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

The smart panel is now telling me "a print job is saved" or something similar

I know that I must have clicked on something to save the print jobs but when it's printing it keeps telling me that "a print job is saved".

I don't want it to save print jobs, any idea how to turn this feature off?

Thanks!
asked 1 year, 11 months ago
kargo27
Ft. Worth, TX
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have conferred with our resident printer specialist and he indicates that he is unaware of a setting in the Smart Panel that allows you to save a print job. He recommends you reinstall the printer to see if the issue persists.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

what does measn when you have a solid red led light lit.

asked 1 year, 9 months ago
Fabolous
DC
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. It can indicate a number of things:

- The cover is opened. Close the cover completely.
- There is no paper in the tray. Load paper in the tray.
- The machine has stopped due to a major error.
- Your system has some problems. If this problem occurs, contact a service representative.
- A toner cartridge has almost reached its estimated cartridge life

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

wireless connection isn't working

asked 1 year, 6 months ago
jkelbaugh
on ML-1865W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's our troubleshooting guide for this issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=420167&modelname=ML-1865W&modelcode=ML-1865W%2FXAA

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is the ML-1865 laser printer compatable with Apple's iPad (first generation)? I do not believe it is on their list, but your info may be more current

asked 3 years, 1 month ago
SamKent
on ML-1865W
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

I bought the ML-1865W printer in the USA but for use in Israel.

Do you make an adapter for 220V for this printer? Thanks.
asked 3 years, 1 month ago
Anonymous
NJ
on ML-1865W
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

My new printer does not print. The red light will not turn green

I have an Apple Macbook. I purchased an ML 1865w. loaded the software first on WiFi with no results and next with standard with no results. The power light remain red and will not turn green. I am currently using the USB cable. This should not be this difficult. Why is this printer not printing?
asked 3 years, 1 month ago
Cavanagh1
on ML-1865W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

I am using as wireless printer. jobs are in que and printer says it is offline. connect is greyed out on see what is printing menu.

How do I get it back online?
asked 3 years, 1 month ago
leenh51
on ML-1865W
+1point
1out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

printer offline? Why ?

asked 3 years ago
tcayot
on ML-1865W
+1point
1out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do I set up for Mac OSX 10.7?

asked 3 years ago
hlzeitin
Seattle, WA
on ML-1865W
+1point
1out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

NEED INSTRUCTIONS ON SETTING PAGE MARGINS

Printing insurance forms CMS, off margin by ? 2mm
asked 3 years ago
Leecain
middlesboro
on ML-1865W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

how do i cancel print on my samsung ml-1865W

asked 3 years, 1 month ago
lphil
usa
on ML-1865W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

why is the power light blinking in red ?

asked 3 years ago
kekhukho
westminster, california
on ML-1865W
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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