Thanks for your question. I'm sorry you are having an issue with your service. Please make sure that your TV and set top box are connected securely together using the appropriate cable (HDMI preferred). If you are still having issues with your TV, please contact your service provider for any information on known issues with the service box or put in a service request at http://www.samsung.com/us/support/o...
if you feel the TV may be having an issue.
answered 4 years, 7 months ago