I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o...
, or contact 800-SAMSUNG, the service department should be able to provide you with a live solution. They will also be able to give you warranty information.
answered 4 years, 2 months ago