I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at
http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.
-MrSamsung
answered 2 years, 11 months ago

Username
MrSamsung
Samsung HQ