I would suggest heading into your TV's menu, then select the Sound sub-menu. Within the sub-menu, you will find the sound reset option along the bottom of the screen. Try resetting the audio by selecting this option to see if this resolves your issue. If it does not, please make a service request at
http://www.samsung.com/us/support/o... for further assistance.
-MrSamsung
answered 3 years, 3 months ago

Username
MrSamsung
Samsung HQ