I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.
Support Page:
http://www.samsung.com/us/support/Live Chat:
https://sales.liveperson.net/hc/491...Request Service:
http://www.samsung.com/us/support/s...Samsung Service Number:
800-SAMSUNG
Samsung Parts:
www.SamsungParts.com-MrSamsung
answered 2 years, 7 months ago

Username
MrSamsung
Samsung HQ