When I have HDMI-1 (or HDMI-2) selected and everything is working fine, the sound bar will sometimes suddenly change to D-IN for no reason. Is there a way to stop this from happening?

Note that I have triple-checked that all HDMI cables are working and that all connections are secure. I have a Samsung blu ray player hooked up to HDMI-1 and a Roku hooked up to HDMI-2. There is an HDMI cable then running from the HDMI out to my Samsung tv.

Tags: firmware, miscellaneous, Connections & Setup

asked 11 months ago

Username

JDou818

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm very sorry for the inconvenience this may have caused you. Try deactivating Anynet+. I have attached an image of where you can find the button on your remote control to do that.

If the problem still persists, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Image(s)

Staff

answered 11 months ago

Username

SamsungTech42

-3points

0out of 3found this answer helpful.

Question

Do all setting change back at power off?

I've had this for about a week now and LOVE it. The only thing that is bugging me is when I turn the unit off settings such as dimmer go back to factory settings. I like keeping the dimmer on auto but seems I have to change that back every time I turn it on. Any way to keep it on auto?

Tags: power, miscellaneous, Connections & Setup

asked 8 months ago

Username

tazcubby

Phoenix, AZ, USA

on HW-E550

+4points

4out of 4found this question helpful.

4 answers

Answers

answer 1

Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what you're referring to as the 'dimmer' that is working improperly. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

-6points

0out of 6found this answer helpful.

answer 2

Same problem here. "Auto" should be the default setting. Hopefully, Samsung can include this in a firmware update if one is planned.

Best answer

answered 6 months ago

Username

Budley007

+3points

3out of 3found this answer helpful.

answer 3

Has a fix been found for this issue? Why hasn't Samsung addressed this? It's the one bad thing about the system.

answered 5 months ago

Username

Bkral

0points

0out of 0found this answer helpful.

answer 4

I have contacted Samsung about this problem. They have replied that this is the NORMAL functioning of the unit - the dimmer function reverts to ON (from what you set to Auto) each time the unit powers off. I agree with other users in that I hope that they change this with the next firmware update so that when I choose AUTO for the dimmer function, that the unit keeps the dimmer on AUTO each time you power on and off, so you don't keep having to change this setting each time you use it!

answered 4 months, 2 weeks ago

Username

Anonymous

Calgary, AB, Canada

0points

0out of 0found this answer helpful.

Question

No sound when connect to Samsung TV

My soundbar HW-E550 connected to Samsung ES8000 TV via HDMI ARC connection (HDMI OUT -> TV HDMI ARC IN). There is no sound coming from the speakers for TV. When I connect my IPod via BT, speakers are working fine. When I click 'Source' buton on the soundbar remote, there is no option 'TV ARC', but only D-IN. I think soundbar is confused on what kind of connection I'm using. It is used to work for a few days, and now stopped.

Tags: repair issues

asked 1 year ago

Username

Igor95

United States

on HW-E550

0points

0out of 0found this question helpful.

3 answers

Answers

answer 1

If you are using HDMI cables, then the correct input is HDMI 1 or HDMI 2 not D-In, which is digital optical cable in.

answered 1 year ago

Username

TechnoBob1

Pittsburgh

0points

0out of 0found this answer helpful.

answer 2

If you are connecting to the HDMI slots, then you are using the incorrect input.... It should be either HDMI 1 or HDMI 2 not D-IN. D-IN is for digital audio (optical cable).

answered 1 year ago

Username

TechnoBob1

Pittsburgh

0points

0out of 0found this answer helpful.

answer 3

First, you have to verify your HDMI cables are connected properly. There only has to be one HDMI cable going from your subwoofer to your TV (the HDMI cable should go out of the output of your subwoofer labeled “HDMI out”).

The other inputs of your subwoofer (HDMI 1 & HDMI 2) should be connected to your desire equipment (Blu-ray, DVD player, gaming system, etc.)

Image(s)

answered 10 months ago

Username

mastertechsavvy

San Diego, CA, USA

0points

0out of 0found this answer helpful.

Question

HW-E550 with Anynet+ connection to Samsung TV: Can TV turn Soundbar ON?

I have an HW-E550 connectived via Anynet+ to my Samsung TV.
The Volume adjustment of the Soundbar by the TV is working fine
The Soundbar will turn OFF whenI turn OFF the TV, so that is fine

My problem is that when I turn my TV ON, it will not turn ON the Soundbar (which means I get no video signal or sound until I turn the Soundbar ON)

How can I get the TV to turn the soundbar ON when the TV is turned ON?

Tags: Connections & Setup

asked 5 months, 3 weeks ago

Username

b8zswolf

on HW-E550

-1point

0out of 1found this question helpful.

2 answers

Answers

answer 1

I have a brand new Samsung ES8000 and as the above person stated, the only way to turn on the soundbar and the TV is to turn on soundbar, then turn on TV. I turn the Sat Source on the soundbar remote to HDMI 1 because it defaults to ARC every time. After a few seconds, the TV turns on then a few seconds later the soundbar turns off. The TV says No Signal Found. So I then turn on TV by its remote and turn on the soundbar again. I find this very tiresome, and I've only had these two pieces for 3 days. I have a verizon fios set top box connected to HDMI 2 on the S/W. That connection seems to function perfectly once I get the soundbar to stay on. Just to check things out, I went through the ID Set procedure twice and it did not do anything differently because the connection between the soundbar and sub woofer are operating correctly.

answered 2 months ago

Username

porsburn

Plano, TX, USA

0points

0out of 0found this answer helpful.

answer 2

Thank you for contacting Samsung.

As strange as this may sound, in order to power on the TV and sound bar together, you need to power on the sound bar first. It will then power on the TV. You can continue to power off the TV first since it will power off the sound bar.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 3 weeks ago

Username

SamsungTech73

-5points

0out of 5found this answer helpful.

Question

Audio does not work on Samsung SMART TV Apps and Programs

When I try to use the SMART TV Apps and Programs on my Samsung TV, no sound comes out of the sound bar. I have experienced this problem with Hulu, Netflix, Pandora, and Amazon Instant Video. How do I get the sound bar to recognize these Apps/Programs?

Tags: Networking/Apps, audio

asked 5 months, 2 weeks ago

Username

HDodge

on HW-E550

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with the complete model code for your TV along with its firmware version. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 2 weeks ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

answer 2

By using the optical cable for the sound bar system, seems to eliminate this problem, I used HDMI and it was ok, switched to the optical and so far all is good, what ever the tv hears the sound bar hears. Hope this helped.

Top 1000 Contributor

answered 5 months, 1 week ago

Username

daddydaycare

Texas

0points

0out of 0found this answer helpful.

Question

Is there anyway to turn OFF the information, HDMI, on the speakers. It is very annoying when watch TV at night.

Tags: miscellaneous

asked 9 months ago

Username

mullinskrm

on HW-E550

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and describe in more detail or take a picture of the behavior you're experiencing. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech42

-1point

0out of 1found this answer helpful.

answer 2

use the "dimmer" button on the remote. It cycles between "dimmer on" <> "dimmer auto" <> "dimmer off". Set it to dimmer auto and the message will go out in a couple seconds.

What I can't find is a way to make the setting permanent. It seems to always go back to "dimmer off" each time it gets power cycled

Best answer

answered 9 months ago

Username

JG01536

North Grafton, Grafton, MA 01536, USA

+2points

2out of 2found this answer helpful.

Question

sound bar remote will not change TV channels

Soundbar remote turns on my samsung TV, and controls volume on the TV. It also turns on my cable box. It will not change the channel on the TV

Tags: miscellaneous

asked 10 months ago

Username

ngham

1 Nicklaus Dr, Gansevoort NY 12831

on HW-E550

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

if your samsung tv is not in the tv mode, the soundbar remote will not change the channel, so if your hooked into HDMI-1 or 2, the sound bar remote cannot access it, it will if the source for your tv is tv, not HDMI.Hope this was helpful

Top 1000 Contributor

answered 5 months, 1 week ago

Username

daddydaycare

Texas

0points

0out of 0found this answer helpful.

Question

program remote

asked 2 months, 2 weeks ago

Username

Arnpc

Cocoa Beach, FL, USA

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

I am having trouble hooking my speaker bar to my samsugn 6000 series tv. Can someone help

asked 10 months ago

Username

duccawlr

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your question. Here's a guide for that very issue: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=383500

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Staff

answered 10 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Renoted code for comcast xr2-2 remote

I bought an exfinidy/comcast XR2 remote but they do not have a code for samsung to make the sound bar work

Tags: audio

asked 5 months ago

Username

Hayward

Fort Wayne IN

on HW-E550

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

If your service provider for the remote you wish to use does not offer a remote code for your Samsung device, that would indicate one is not yet available. We do not provide remote codes for third-party remotes.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months ago

Username

SamsungTech73

-3points

0out of 3found this answer helpful.

Question

HW-E550 Soundbar sound cuts off randamly

My setup 55inch Samsung TV ES6100 with Samsung E550 sound bar. Setup between the two is through HDMI ARC on TV to HDMI out on subwoofer.

My problem is that whenever I am watching a movie or TV the sound randomly cut off for 1 to 2 seconds. No problems if I am watching without the soundbar turned on. Extremely annoying when I am trying to enjoy a movie.

Please help in fixing this.

Tags: audio

asked 4 months ago

Username

Dillion

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you check the connections. We also recommend you check to make sure your TV has the latest firmware.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN60ES6100F

If the issue persists, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 4 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

My sound bar will not power up

When we tried to turn on our soundbar this weekend, it would not power on. The sub woofer was powered on and was flashing a blue light. The remote is working, we put in new batteries. We suspect that the power supply is bad. My husband tested it and it appeared that no power was coming from the supply. Where can we get a new power supply? Is that something we can get from you?

Thanks,
Shannon

Tags: power

asked 3 months, 2 weeks ago

Username

swalker0529

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410419&modelname=HW-E550

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 2 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

To get sound from my TV via HW-E550, must I use HDMI and optical cable or can I only use HDMI cable to get sound?

Tags: Connections & Setup, audio

asked 1 month, 3 weeks ago

Username

TRINIYSB

Atlanta, GA, USA

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

HDMI supports audio and video, so you have the option of connecting the sound bar via this connection type or optical (which only supports audio). We recommend you review the following support articles for a more thorough explanation.

HDMI:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410562&modelname=HW-E550

Optical:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=412442&modelname=HW-E550

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 month, 3 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Red led power light

Is the red power light supposed to blink when the power is off? I would think the light would remain off when the power is shut off but my light blinks slowly. Subwoofer is off and speaker is turned off but light remains blinking at power off. Subwoofer is connected to a blu-ray player only via optical cable.
Any help would be appreciated.

Tags: power, miscellaneous, Connections & Setup

asked 5 months, 3 weeks ago

Username

MPUNT

Long Island, New York, USA

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Yes, this is normal. When the sound bar is powered off, the red light will blink to indicate it is receiving power from its power cord. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 3 weeks ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Sound only comes out of left side of bar why?

asked 4 months, 2 weeks ago

Username

Cjaa

Illinois

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Top 25 Contributor

answered 4 months, 1 week ago

Username

SamsungTechJessica

0points

0out of 0found this answer helpful.

Question

Can I control volume with other remotes

Tags: Connections & Setup

asked 4 months ago

Username

Galco

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We cannot speculate on whether our sound bars are compatible with third-party remotes. If you have a universal remote, we recommend you check the documentation that came with the remote or consult the manufacturer's website for more info on what products are supported and the respective remote codes for said devices.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months ago

Username

SamsungTech73

-1point

0out of 1found this answer helpful.

Question

Is there a way to hook up the sound bar so that it turns on when My Samsung tv turns on? currently I have to turn the sound bar on manuallhy

Tags: Connections & Setup, audio

asked 2 weeks, 1 day ago

Username

Barley30

Hoyt, KS 66440, USA

on HW-E550

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

1 of 1

Looking for Answers about samsung HW-E550?

Customer questions and answers for HW-E550

Customer questions and answers for samsung HW-E550

Changes from HDMI-1 to D-IN

Do all setting change back at power off?

No sound when connect to Samsung TV

HW-E550 with Anynet+ connection to Samsung TV: Can TV turn Soundbar ON?

Audio does not work on Samsung SMART TV Apps and Programs

Is there anyway to turn OFF the information, HDMI, on the speakers. It is very annoying when watch TV at night.

sound bar remote will not change TV channels

program remote

I am having trouble hooking my speaker bar to my samsugn 6000 series tv. Can someone help

Renoted code for comcast xr2-2 remote

HW-E550 Soundbar sound cuts off randamly

My sound bar will not power up

To get sound from my TV via HW-E550, must I use HDMI and optical cable or can I only use HDMI cable to get sound?

Red led power light

Sound only comes out of left side of bar why?

Can I control volume with other remotes

Is there a way to hook up the sound bar so that it turns on when My Samsung tv turns on? currently I have to turn the sound bar on manuallhy

Customer questions and answers for

HW-E550