Search Samsung

Looking for Answers about samsung HW-E450C?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:2)
Dishwashers(Q:17 A:26)
Dryers(Q:44 A:55)
Electric Ranges(Q:86 A:113)
French Door(Q:3 A:4)
Gas Ranges(Q:98 A:126)
Induction(Q:6 A:9)
LED Lighting(Q:2 A:3)
OTR(Q:118 A:172)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:41 A:74)
UHD TV(Q:65 A:57)
Verizon Wireless(Q:109 A:125)
Washers(Q:25 A:37)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category

Customer Questions & Answers for
HW-E450C

Customer Questions & Answers:
37 Questions
 | 
34 Answers

Questions & Answers for samsung HW-E450C

Question

I have a new sound bar HW-E450ZA. The TV is connected via optical cable and works fine. Can I connect an aux cable to my mini stereo system too?

The instructions for connecting TV show optical cable OR aux, but I'm guessing that means you don't connect the same device twice. I have to go buy an aux cable if that will work, so I want to be sure before I buy it.
asked 2 years, 5 months ago
JuBry
Waco, TX, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We've consulted a product specialist and they've indicated that you can use both the Optical and Aux inputs, but one at a time, not at the same time. You can change the source to Optical and use the device with your TV and then change to Aux and use with your stereo.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000463&prd_mdl_cd=HW-E450C%2FZA&prd_mdl_name=HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

i am having trouble getting the volume control to work with my remote

i have a samsung tv and a samsung sound bar connected with an optical chord. i am using my att uverse remote to turn my tv on and off.
the problem i am having is i cannot get the volume from my sound bar to work with the att uverse remote
asked 2 years, 6 months ago
jtrivi
on HW-E450C
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
i don't believe you can control the volume via an optical cable connection (it will turn on and off with the TV, though). You would need to use an HDMI cable and connect it to the HDMI/ARC connector on your samsung TV, if it supports ARC, & then turning Anynet+ on from the soundbar's remote. (On my UN55D8000 the HDMI/ARC jack is HDMI 2 -- it's labeled "HDMI IN 2 (ARC)" )
answered 2 years, 6 months ago
funkadelic
+1point
1out of 1found this answer helpful.
answer 2
There should be a setting on your cable box to have the remote control only control the TV volume not the cable box volume. Once this is set you should be able to control the volume with your cable box remote control. That is what I had to do with Verizon Fios.
answered 2 years, 6 months ago
kaglione
RI
-5points
0out of 5found this answer helpful.
Question

Can I get my ipod to play through the USB connection on this device?

I am trying to get my ipod to play through the usb connection on this device, but have not had any luck.

any tips?
asked 2 years, 6 months ago
csm1976
United States
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Either plug into the AUX port ont he sound bar with a 3.5mm cable and into the headset port, or link it via Bluetooth if the iPod has that capability.
answered 1 year, 7 months ago
ca54
Highlands Ranch, CO
0points
0out of 0found this answer helpful.
Question

Nedd additional remote.

Which way should subwoofer be oriented toward listener?
asked 2 years, 5 months ago
Squish
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
it is however you like it. Place the sub in different spots in the room and place it wherever you like the sound the best. There is no correct answer or place.
answered 1 year, 9 months ago
kazoober
0points
0out of 0found this answer helpful.
Question

TV, DVD player,sound bar controls

Trying to minimize remote controllers.
Trying to set up so TV remote will turn on sound bar. Auto power will not work with "Anynet" turned on. If turned off other remotes wont work and TV remote still will not turn on sound bar, but turns it off.
Tried to resolve issue with tech on phone, no success.
We have to use FIOS remote for TV channels and have been using TV remote for sound control. (I know bar remote will control sound volume etc, but dont wont to have to use three remotes. DVD player remote will control volume too when anynet is turned on.
Is there anyway to make it work?
Existing connections:
FIOS to TV, HDMI
DVD to sound bar to TV, HDMI
sound bar to TV, optical.
asked 2 years, 5 months ago
Squish
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have researched this issue and also conferred with our resident home theater expert. She indicates that this is per specification. If you want to learn more about this, you can refer to the following article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286&modelname=HW-E450C&modelcode=&session_id=Pzrvp1syyTpLwQ1yy01dLhmnZPVlyWJGh03vj1LyQM9b31Z68dTp%21-1159247805%211047026858%211337191343050

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000463&prd_mdl_cd=HW-E450C%2FZA&prd_mdl_name=HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

how do i hook this to my smart tv and xbox

asked 2 years, 6 months ago
stanghead1
on HW-E450C
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
check if your tv has digital optical audio out capability - regardless what source you have connected to tv - HDMI, RCA etc - unit will play the sound what is displayed on tv
answered 2 years, 4 months ago
EinBerliner
+1point
2out of 3found this answer helpful.
Question

If my BD-E5300 player is connected to the HW-E450/za sound bar the switch to my player never happens. The TV screen just displays HDMI 2

If I take the sound bar out of the loop and plug the player directly into the TV, it works fine.
asked 2 years, 4 months ago
66JW2012
Ohio, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on the description of your issue, it sounds like you're using AnyNet+ between the 3 devices. We recommend you this article on the Auto Power Link function.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How can I control the surround bar volume from my cable box remote?

Surround bar is connected to the TV by Optical connection. I tried using the "AUX" button on the cable box remote and tried all 3 codes for Samsung, and it wouldn't work.
asked 2 years, 5 months ago
john4jc
on HW-E450C
-1point
2out of 5found this question helpful.
1 answer
Answers
answer 1
Here's a quick FAQ guide for that question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=395185&modelname=&modelcode=&session_id=
answered 2 years, 5 months ago
SamsungTech42
-11points
0out of 11found this answer helpful.
Question

How can I get the HW-E450C soundbar to turn on automatically when I turn on the TV, using ARC/Anynet+?

asked 2 years, 3 months ago
James9779
Ozark, AL
on HW-E450C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
-8points
0out of 8found this answer helpful.
Question

Wireless sub woofer does not seem to woof.

Used with Directv HD DVR with Dolby and new PN60E7000
asked 2 years, 4 months ago
RJC43
Fort Myers, FL, USA
on HW-E450C
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I'm very sorry if this has been any inconvenience to you. Here's an article that can help you troubleshoot that question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=384579&modelname=HW-E450C

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Sound Bar set up...?

I tired connecting the sound bar to the smart Samsung TV via optic and can not control the volume from the tv remote, but does turn on and off, then I tired via HDMI and now can control volume but can not turn the sound bar on via the remote. it does turn off....?

Also occasionally the Sound Bar changes the input selected automatically either on power on or while watching something

What am I doing wrong...?

lastly where can I find all the samsung product remote codes....? .
asked 2 years, 4 months ago
mgabes
NY
on HW-E450C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

When connected via optical cable, your sound bar should be set to D.IN for sound. If connected via HDMI, it should be set to HDMI. We recommend you review pages 16-22 of your product manual for additional info.

http://downloadcenter.samsung.com/content/UM/201203/20120323101823514/02489A_E450C_ZA_00_0315.pdf

Also, this device comes with a remote that will allow you to control it and Samsung TVs only. We recommend you consider using this remote instead of your TV remote. Any remotes codes for a Samsung-branded universal remote associated with your TV will be found in your TV's product manual. We recommend you review the table of contents in the TV product manual to find out more about where the remote settings/codes may be found.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/HW-E450C/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-8points
0out of 8found this answer helpful.
Question

Are there known issues with this model? I'm on my second one and the subwoofer seems to be DOA. Technical support suggested returning it to the store.

asked 2 years, 3 months ago
coolascaliban
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=384579&modelname=HW-E450C

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Why does my subwoofer cut out?

I noticed in the past week or so that the subwoofer keeps cutting out. The blue light is on and it works sometimes, so I know it is connected. If I change the volume, it will come on for a few seconds, then cut out again. I unplugged it and plugged back in - it came on really loud, then cut out again.
asked 2 years, 3 months ago
pberlet
La Harpe, IL 61450, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Please review the following troubleshooting guide.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045480&fm_seq=46130

Please feel free to contact us here again or via Facebook or Twitter.

If you have Facebook, go to the following URL:

https://www.facebook.com/samsungsupport?sk=app_158125230916392

If you have a Twitter account, go to the following URL:
http://twitter.com/#!/samsungsupport

Having a model number, serial number and a transaction number handy ahead of time will be helpful.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

DO I NEED TO CONCET THIS TO MY CABLE BOX, OR JUST DIRECTLY TO THE TV?

DO I CONNECT THIS DIRECTLY TO THE CABLE BOX FROM COMCAST?
DO I CONNECT THIS DIRECTLY TO MY SMART TV?
asked 2 years, 3 months ago
PINKYBUBBLES
BRENTWOOD, CALIFORNIA
on HW-E450C
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
You can connect it directly to your TV using the optical cable included with the sound bar.
answered 1 year, 10 months ago
Friscodiver
Texas
0points
1out of 2found this answer helpful.
Question

How can I get a 6100 series TV remote to turn the E450 sound bar ON?

I cannot get the Samsung TV remote, a TiVo remote or a programmable universal remote to turn the sound bar ON.

The TV remote will turn it OFF using Anynet+ but will not turn it ON.

Serious engineering flaw. Extremely dissappointing.

Bought a matching Samsung product so I wouldn't have this problem.
asked 2 years, 3 months ago
Charlie205
USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
USE HDMI 2 TO OUT HDMI ON BAR, SET BAR TO D-IN AND SET SPEAKERS TO EXTERNAL IN MENU. TURN ANYNET ON. SHOULD KICK IN THEN.
answered 2 years, 2 months ago
COPSUNO
SC
-7points
0out of 7found this answer helpful.
Question

Why won't my Soundbar power on with my SAMSUNG TV?

I just picked this up yesterday. First hooked it up with Optical and don't like switching remotes for volume so I switched to the HDMI ARC.

The volume works and the auto off works, but no auto on like everyone else, but I'm having issues with the mode its in.

It always starts up in TV ARC, and I get sound but no picture. I switch it to HDMI and I get sound and picture, but any time I switch the source on my tv, or make any other changes it switches the mode over to the optical for some reason.

I am running HDMI out from the cable box into the soundbar then HDMI out from soundbar into the HDMI 2 ARC on the tv. using a Samsung ES7100.

Is there way to get the system to power on both the TV and the soundbar? Is there any updates that I can run on this system to fix this issue. Note: The AirNet is configured correctly, and I can power down with the TV remote, and both turn off. Also, when on, the airnet display does popup, and works fine.

Thanks
asked 2 years, 2 months ago
Spaceguy09
League City, TX, USA
on HW-E450C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

Are the Ferrite Cores necessary? and if so, why?

With my new Sound Bar came two Ferrite Cores for installation on both cables. Must I use them?
asked 2 years, 2 months ago
LXXX
Irvine
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The ferrite cores do not have to be used. They are merely provided to prevent electrical interference on the power cable. They help to ground the connection further.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Connections

Before the Sound bar I had both Cable Box and DVD player hooked into AV Receiver then from AV Receiver to HDMI 1 slot on HDTV Do I need to use the AV Receiver or can I connect the cable box and dvd through the soundbar or directly to TV using two HDMI slots on tv. ???
asked 2 years, 2 months ago
GradeA
West Chester, PA, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that explains the recommended setup: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410770&modelname=HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I get this unit to turn on with my Samsung TV in Anynet Mode?

I have a Samsung UN60ES7100FXZA TV, and a Samsung HW-E450 Sound Bar. According to the specs, the sound bar should not only turn off when the TV is powered off, but, back on, when the TV is turned on. However, in my case (And this happens on 2 different units), I can either turn off with the TV, and not back on, or, Turn on with the TV, but, not back on. My system is set up as such: Sat Box into the HDMI 1 of the Sound bar. HDMI Out of Sound Bar into HDMI 2 of the TV. I have also tried using the optical cable to connect between the Sound Bar and the TV. In this connection, I no longer have Anynet (Has to be off), With this connection, The TV does not power the Sound bar off, but, it will turn it on. However, in this mode, you have to use the Soundbar remote to control volume. I at first thought I have a defective unit, so boxed it up, and went to where I purchased the unit. The assistant manager gave me some grief, but, exchanged it. I brought the unit home, and now have the same issue. I went back to the store, and used the one that they have on the floor (Demo). It does the exact same thing. So, I spoke with the assistant manager again, and showed him the issue. He told me that he knew that this is a problem with these, and that while Samsung know of the issue, there is no fix. So, I am hoping that a engineer or above can figure this one out. I have researched this on the web, and there are 100’s of people with the same issue. Can someone please look into this issue, and fix it? This is why I bought ALL Samsung, because with AnyNet, they were all supposed to work together, and be able to use one remote.

Thanks,
asked 2 years, 2 months ago
Spaceguy09
League City, TX, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please see our response to your inquiry on CNET: http://forums.cnet.com/7723-13973_102-562802/air-track-hw-e450-subwoofer-issues/

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Is Sound Bar ARC compatible with our Samsung Smart TV

We have the Samsung Smart TV and the Samsung Sound Bar but we are not sure if the TV supports the ARC of the Sound Bar.
asked 2 years, 2 months ago
Blanton
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what model of TV you have so that we can check for ARC compatibility. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
1 2 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.