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Customer Questions & Answers for
HW-E450C

Customer Questions & Answers:
37 Questions
 | 
34 Answers

Questions & Answers for samsung HW-E450C

Question

i am having trouble getting the volume control to work with my remote

i have a samsung tv and a samsung sound bar connected with an optical chord. i am using my att uverse remote to turn my tv on and off.
the problem i am having is i cannot get the volume from my sound bar to work with the att uverse remote
asked 2 years, 3 months ago
jtrivi
on HW-E450C
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
i don't believe you can control the volume via an optical cable connection (it will turn on and off with the TV, though). You would need to use an HDMI cable and connect it to the HDMI/ARC connector on your samsung TV, if it supports ARC, & then turning Anynet+ on from the soundbar's remote. (On my UN55D8000 the HDMI/ARC jack is HDMI 2 -- it's labeled "HDMI IN 2 (ARC)" )
answered 2 years, 3 months ago
funkadelic
+1point
1out of 1found this answer helpful.
answer 2
There should be a setting on your cable box to have the remote control only control the TV volume not the cable box volume. Once this is set you should be able to control the volume with your cable box remote control. That is what I had to do with Verizon Fios.
answered 2 years, 3 months ago
kaglione
RI
-5points
0out of 5found this answer helpful.
Question

how do i hook this to my smart tv and xbox

asked 2 years, 2 months ago
stanghead1
on HW-E450C
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
check if your tv has digital optical audio out capability - regardless what source you have connected to tv - HDMI, RCA etc - unit will play the sound what is displayed on tv
answered 2 years, 1 month ago
EinBerliner
+1point
2out of 3found this answer helpful.
Question

I have a new sound bar HW-E450ZA. The TV is connected via optical cable and works fine. Can I connect an aux cable to my mini stereo system too?

The instructions for connecting TV show optical cable OR aux, but I'm guessing that means you don't connect the same device twice. I have to go buy an aux cable if that will work, so I want to be sure before I buy it.
asked 2 years, 2 months ago
JuBry
Waco, TX, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We've consulted a product specialist and they've indicated that you can use both the Optical and Aux inputs, but one at a time, not at the same time. You can change the source to Optical and use the device with your TV and then change to Aux and use with your stereo.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000463&prd_mdl_cd=HW-E450C%2FZA&prd_mdl_name=HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

If my BD-E5300 player is connected to the HW-E450/za sound bar the switch to my player never happens. The TV screen just displays HDMI 2

If I take the sound bar out of the loop and plug the player directly into the TV, it works fine.
asked 2 years, 1 month ago
66JW2012
Ohio, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on the description of your issue, it sounds like you're using AnyNet+ between the 3 devices. We recommend you this article on the Auto Power Link function.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How can I get a 6100 series TV remote to turn the E450 sound bar ON?

I cannot get the Samsung TV remote, a TiVo remote or a programmable universal remote to turn the sound bar ON.

The TV remote will turn it OFF using Anynet+ but will not turn it ON.

Serious engineering flaw. Extremely dissappointing.

Bought a matching Samsung product so I wouldn't have this problem.
asked 2 years ago
Charlie205
USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
USE HDMI 2 TO OUT HDMI ON BAR, SET BAR TO D-IN AND SET SPEAKERS TO EXTERNAL IN MENU. TURN ANYNET ON. SHOULD KICK IN THEN.
answered 1 year, 11 months ago
COPSUNO
SC
-7points
0out of 7found this answer helpful.
Question

Is Sound Bar ARC compatible with our Samsung Smart TV

We have the Samsung Smart TV and the Samsung Sound Bar but we are not sure if the TV supports the ARC of the Sound Bar.
asked 1 year, 11 months ago
Blanton
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what model of TV you have so that we can check for ARC compatibility. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Why won't my sound bar turn on with TV?

My sound bar will not turn on with TV. I First hooked it up with Optical and don't like switching remotes for volume so I switched to the HDMI ARC.

The volume works and the auto off works, but no auto on with the TV, as stated in the manual. It will, however, turn off with the TV. AnyNet is on and working fine.

Another issue: It always starts up in TV ARC, and I get sound but no picture. I have to switch it to HDMI and I get sound and picture, but any time I switch the source on my tv, or make any other changes it switches the mode over to the optical for some reason.

I am running HDMI out from the cable box into the soundbar then HDMI out from soundbar into the HDMI 2 ARC on the tv. using a Samsung UN60ES7100FXZA TV. Are there any updates that will fix the soundbar, so that I do not have to use 2 remotes? If not, please consider removing that from all of your product advertizing, as this is not working on MANY units in the field. CONNS told me that all of theirs in the the stores do the same thing.

Thanks
asked 1 year, 11 months ago
Spaceguy09
League City, TX, USA
on HW-E450C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Anynet+ works when the AV device supporting Anynet+ is in the standby or on status. Additionally, there are no firmware updates for the soundbar. We also recommend you review page 22 of your product manual for more information on TV ARC. Finally, we recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

How to control audiobar with Samsung SmartTV Remote

After purchasing the Audiobar for my Samsung LED TV model series 6150, I now have to use two remotes to control my TV experience. Add to that my Verizon FIOS control box for channel selection, I need three remotes. Can I at least control my Audiobar using my Samsung TV remote? How do I configure it?
asked 1 year, 11 months ago
Altavaytro
Maryland, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're gonna need you to email us at qasupport@sea.samsung.com and provide the entire model number for your TV so that we can fully research the product to find out if the remote provided allows you to control any additional products.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Remote Code

I want to use my DTV remote for volume control. What code do I use to set up the DTV remote?
asked 1 year, 7 months ago
DustyRho
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the remote manual or contact your service provider for the necessary remote codes to control your Samsung device.

Thank you for being a Samsung customer!

The Samsung Online Support
answered 1 year, 7 months ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

how can I conect the sound bar to the home theater system as an added speaker

I purchased the sound bar and decided to update to a home theater system. Now that iI have both I would like to have them work together w/ TV
asked 1 year, 7 months ago
papabear5120
Everett, WA, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, they aren't directly compatible. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Bluetooth Headphones

I can't get the soundbar to sync with Bluetooth headphones. Is there a way to do this?
asked 1 year, 6 months ago
ncst8pe
NC
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to use pair the two devices, the device pairing to the sound bar has to have a display to enter a PIN. Since headphones likely lack this, it's probably not possible to connect them. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

i followed directions on the setup, i have a new samsung 55 ld tv and this sound bar, i cannot get a picture or sound

asked 1 year, 6 months ago
volkster
Indio, CA, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Please see the following link for connection instructions just to verify that you have it connected correctly. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=379881&modelname=HW-E450C

If your problem still persists, please contact us at qasupport@sea.samsung.com and we would be happy to further assist you.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
Samsungtech74
0points
0out of 0found this answer helpful.
Question

why does the sound on my sound bar fade in and out?

asked 1 year, 6 months ago
Anonymous
Vancouver, WA, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Can I get my ipod to play through the USB connection on this device?

I am trying to get my ipod to play through the usb connection on this device, but have not had any luck.

any tips?
asked 2 years, 3 months ago
csm1976
United States
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Either plug into the AUX port ont he sound bar with a 3.5mm cable and into the headset port, or link it via Bluetooth if the iPod has that capability.
answered 1 year, 4 months ago
ca54
Highlands Ranch, CO
0points
0out of 0found this answer helpful.
Question

How can I control the surround bar volume from my cable box remote?

Surround bar is connected to the TV by Optical connection. I tried using the "AUX" button on the cable box remote and tried all 3 codes for Samsung, and it wouldn't work.
asked 2 years, 1 month ago
john4jc
on HW-E450C
-1point
2out of 5found this question helpful.
1 answer
Answers
answer 1
Here's a quick FAQ guide for that question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=395185&modelname=&modelcode=&session_id=
answered 2 years, 1 month ago
SamsungTech42
-11points
0out of 11found this answer helpful.
Question

Wireless sub woofer does not seem to woof.

Used with Directv HD DVR with Dolby and new PN60E7000
asked 2 years, 1 month ago
RJC43
Fort Myers, FL, USA
on HW-E450C
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I'm very sorry if this has been any inconvenience to you. Here's an article that can help you troubleshoot that question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=384579&modelname=HW-E450C

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

BLUETOOTH

IPURCHASED THE AIRTRACK SOUNDBAR HW-E450C BECAUSE IT HAS BLEUTOOTH, THINKING IT COUND CONNECT TO MY PC. SO FAR NO SUCCESS. MY W7 FINDS SOMETHING BUT IT ASKS FOR A CODE TO CONFIRM IT IS THE CORRECT DEVICE. IHAVE NO CODE.
IS IT POSSIBLE TO CONNECT TO A W7 PC?
asked 1 year, 9 months ago
ADP12345
Miami, FL, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The default Bluetooth code is 0000. Additional instructions can be found on page 17 of your owner's manual. If your manual is not handy, please refer to the following PDF copy.

http://downloadcenter.samsung.com/content/UM/201203/20120323101823514/02489A_E450C_ZA_00_0315.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Nedd additional remote.

Which way should subwoofer be oriented toward listener?
asked 2 years, 2 months ago
Squish
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
it is however you like it. Place the sub in different spots in the room and place it wherever you like the sound the best. There is no correct answer or place.
answered 1 year, 6 months ago
kazoober
0points
0out of 0found this answer helpful.
Question

TV, DVD player,sound bar controls

Trying to minimize remote controllers.
Trying to set up so TV remote will turn on sound bar. Auto power will not work with "Anynet" turned on. If turned off other remotes wont work and TV remote still will not turn on sound bar, but turns it off.
Tried to resolve issue with tech on phone, no success.
We have to use FIOS remote for TV channels and have been using TV remote for sound control. (I know bar remote will control sound volume etc, but dont wont to have to use three remotes. DVD player remote will control volume too when anynet is turned on.
Is there anyway to make it work?
Existing connections:
FIOS to TV, HDMI
DVD to sound bar to TV, HDMI
sound bar to TV, optical.
asked 2 years, 2 months ago
Squish
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have researched this issue and also conferred with our resident home theater expert. She indicates that this is per specification. If you want to learn more about this, you can refer to the following article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286&modelname=HW-E450C&modelcode=&session_id=Pzrvp1syyTpLwQ1yy01dLhmnZPVlyWJGh03vj1LyQM9b31Z68dTp%21-1159247805%211047026858%211337191343050

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000463&prd_mdl_cd=HW-E450C%2FZA&prd_mdl_name=HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

How do I connect my ipod to the 40 inch soundbar?

USB connection shows "NO USB" on the display even though the ipod is plugged-in and playing. TV optical conncetion works great. Wireless conncection with iphone works great. The only thing left that we want to do now is the ipod connection but we haven't been able to figure it out.
asked 1 year, 6 months ago
HelplessInChandler
Chandler, AZ, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you use a 3.5mm to RCA male-to-male cable. These can be purchased at local electronics stores or online. You plug the 3.5mm into the headphone jack on your iPod like a pair of headphones and the RCA connectors into the red & white audio connectors on your sound bar and tune to the AUX setting.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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