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HW-E450C

Customer Questions & Answers for
HW-E450C

Customer Questions & Answers:
37 Questions
 | 
34 Answers

Questions & Answers for samsung HW-E450C

Question

i am having trouble getting the volume control to work with my remote

i have a samsung tv and a samsung sound bar connected with an optical chord. i am using my att uverse remote to turn my tv on and off.
the problem i am having is i cannot get the volume from my sound bar to work with the att uverse remote
asked 2 years ago
jtrivi
on HW-E450C
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
i don't believe you can control the volume via an optical cable connection (it will turn on and off with the TV, though). You would need to use an HDMI cable and connect it to the HDMI/ARC connector on your samsung TV, if it supports ARC, & then turning Anynet+ on from the soundbar's remote. (On my UN55D8000 the HDMI/ARC jack is HDMI 2 -- it's labeled "HDMI IN 2 (ARC)" )
answered 1 year, 11 months ago
funkadelic
+1point
1out of 1found this answer helpful.
answer 2
There should be a setting on your cable box to have the remote control only control the TV volume not the cable box volume. Once this is set you should be able to control the volume with your cable box remote control. That is what I had to do with Verizon Fios.
answered 2 years ago
kaglione
RI
-5points
0out of 5found this answer helpful.
Question

how do i hook this to my smart tv and xbox

asked 1 year, 11 months ago
stanghead1
on HW-E450C
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
check if your tv has digital optical audio out capability - regardless what source you have connected to tv - HDMI, RCA etc - unit will play the sound what is displayed on tv
answered 1 year, 9 months ago
EinBerliner
+1point
2out of 3found this answer helpful.
Question

I have a new sound bar HW-E450ZA. The TV is connected via optical cable and works fine. Can I connect an aux cable to my mini stereo system too?

The instructions for connecting TV show optical cable OR aux, but I'm guessing that means you don't connect the same device twice. I have to go buy an aux cable if that will work, so I want to be sure before I buy it.
asked 1 year, 10 months ago
JuBry
Waco, TX, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We've consulted a product specialist and they've indicated that you can use both the Optical and Aux inputs, but one at a time, not at the same time. You can change the source to Optical and use the device with your TV and then change to Aux and use with your stereo.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000463&prd_mdl_cd=HW-E450C%2FZA&prd_mdl_name=HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

If my BD-E5300 player is connected to the HW-E450/za sound bar the switch to my player never happens. The TV screen just displays HDMI 2

If I take the sound bar out of the loop and plug the player directly into the TV, it works fine.
asked 1 year, 10 months ago
66JW2012
Ohio, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on the description of your issue, it sounds like you're using AnyNet+ between the 3 devices. We recommend you this article on the Auto Power Link function.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How can I get a 6100 series TV remote to turn the E450 sound bar ON?

I cannot get the Samsung TV remote, a TiVo remote or a programmable universal remote to turn the sound bar ON.

The TV remote will turn it OFF using Anynet+ but will not turn it ON.

Serious engineering flaw. Extremely dissappointing.

Bought a matching Samsung product so I wouldn't have this problem.
asked 1 year, 9 months ago
Charlie205
USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
USE HDMI 2 TO OUT HDMI ON BAR, SET BAR TO D-IN AND SET SPEAKERS TO EXTERNAL IN MENU. TURN ANYNET ON. SHOULD KICK IN THEN.
answered 1 year, 8 months ago
COPSUNO
SC
-7points
0out of 7found this answer helpful.
Question

Is Sound Bar ARC compatible with our Samsung Smart TV

We have the Samsung Smart TV and the Samsung Sound Bar but we are not sure if the TV supports the ARC of the Sound Bar.
asked 1 year, 8 months ago
Blanton
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what model of TV you have so that we can check for ARC compatibility. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Why won't my sound bar turn on with TV?

My sound bar will not turn on with TV. I First hooked it up with Optical and don't like switching remotes for volume so I switched to the HDMI ARC.

The volume works and the auto off works, but no auto on with the TV, as stated in the manual. It will, however, turn off with the TV. AnyNet is on and working fine.

Another issue: It always starts up in TV ARC, and I get sound but no picture. I have to switch it to HDMI and I get sound and picture, but any time I switch the source on my tv, or make any other changes it switches the mode over to the optical for some reason.

I am running HDMI out from the cable box into the soundbar then HDMI out from soundbar into the HDMI 2 ARC on the tv. using a Samsung UN60ES7100FXZA TV. Are there any updates that will fix the soundbar, so that I do not have to use 2 remotes? If not, please consider removing that from all of your product advertizing, as this is not working on MANY units in the field. CONNS told me that all of theirs in the the stores do the same thing.

Thanks
asked 1 year, 7 months ago
Spaceguy09
League City, TX, USA
on HW-E450C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Anynet+ works when the AV device supporting Anynet+ is in the standby or on status. Additionally, there are no firmware updates for the soundbar. We also recommend you review page 22 of your product manual for more information on TV ARC. Finally, we recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Remote Code

I want to use my DTV remote for volume control. What code do I use to set up the DTV remote?
asked 1 year, 4 months ago
DustyRho
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the remote manual or contact your service provider for the necessary remote codes to control your Samsung device.

Thank you for being a Samsung customer!

The Samsung Online Support
answered 1 year, 3 months ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

Nedd additional remote.

Which way should subwoofer be oriented toward listener?
asked 1 year, 11 months ago
Squish
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
it is however you like it. Place the sub in different spots in the room and place it wherever you like the sound the best. There is no correct answer or place.
answered 1 year, 3 months ago
kazoober
0points
0out of 0found this answer helpful.
Question

TV, DVD player,sound bar controls

Trying to minimize remote controllers.
Trying to set up so TV remote will turn on sound bar. Auto power will not work with "Anynet" turned on. If turned off other remotes wont work and TV remote still will not turn on sound bar, but turns it off.
Tried to resolve issue with tech on phone, no success.
We have to use FIOS remote for TV channels and have been using TV remote for sound control. (I know bar remote will control sound volume etc, but dont wont to have to use three remotes. DVD player remote will control volume too when anynet is turned on.
Is there anyway to make it work?
Existing connections:
FIOS to TV, HDMI
DVD to sound bar to TV, HDMI
sound bar to TV, optical.
asked 1 year, 11 months ago
Squish
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have researched this issue and also conferred with our resident home theater expert. She indicates that this is per specification. If you want to learn more about this, you can refer to the following article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286&modelname=HW-E450C&modelcode=&session_id=Pzrvp1syyTpLwQ1yy01dLhmnZPVlyWJGh03vj1LyQM9b31Z68dTp%21-1159247805%211047026858%211337191343050

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000463&prd_mdl_cd=HW-E450C%2FZA&prd_mdl_name=HW-E450C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-6points
0out of 6found this answer helpful.
Question

Sound Bar set up...?

I tired connecting the sound bar to the smart Samsung TV via optic and can not control the volume from the tv remote, but does turn on and off, then I tired via HDMI and now can control volume but can not turn the sound bar on via the remote. it does turn off....?

Also occasionally the Sound Bar changes the input selected automatically either on power on or while watching something

What am I doing wrong...?

lastly where can I find all the samsung product remote codes....? .
asked 1 year, 10 months ago
mgabes
NY
on HW-E450C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

When connected via optical cable, your sound bar should be set to D.IN for sound. If connected via HDMI, it should be set to HDMI. We recommend you review pages 16-22 of your product manual for additional info.

http://downloadcenter.samsung.com/content/UM/201203/20120323101823514/02489A_E450C_ZA_00_0315.pdf

Also, this device comes with a remote that will allow you to control it and Samsung TVs only. We recommend you consider using this remote instead of your TV remote. Any remotes codes for a Samsung-branded universal remote associated with your TV will be found in your TV's product manual. We recommend you review the table of contents in the TV product manual to find out more about where the remote settings/codes may be found.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/HW-E450C/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-8points
0out of 8found this answer helpful.
Question

Are there known issues with this model? I'm on my second one and the subwoofer seems to be DOA. Technical support suggested returning it to the store.

asked 1 year, 9 months ago
coolascaliban
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=384579&modelname=HW-E450C

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Why won't my Soundbar power on with my SAMSUNG TV?

I just picked this up yesterday. First hooked it up with Optical and don't like switching remotes for volume so I switched to the HDMI ARC.

The volume works and the auto off works, but no auto on like everyone else, but I'm having issues with the mode its in.

It always starts up in TV ARC, and I get sound but no picture. I switch it to HDMI and I get sound and picture, but any time I switch the source on my tv, or make any other changes it switches the mode over to the optical for some reason.

I am running HDMI out from the cable box into the soundbar then HDMI out from soundbar into the HDMI 2 ARC on the tv. using a Samsung ES7100.

Is there way to get the system to power on both the TV and the soundbar? Is there any updates that I can run on this system to fix this issue. Note: The AirNet is configured correctly, and I can power down with the TV remote, and both turn off. Also, when on, the airnet display does popup, and works fine.

Thanks
asked 1 year, 7 months ago
Spaceguy09
League City, TX, USA
on HW-E450C
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390286

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-3points
0out of 3found this answer helpful.
Question

Are the Ferrite Cores necessary? and if so, why?

With my new Sound Bar came two Ferrite Cores for installation on both cables. Must I use them?
asked 1 year, 7 months ago
LXXX
Irvine
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The ferrite cores do not have to be used. They are merely provided to prevent electrical interference on the power cable. They help to ground the connection further.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

I have a samsung TV, 3d Blue Ray player, and sound bar. Each has its own remote. Is there a way to get all devices to function from one remote?

asked 1 year, 6 months ago
Anonymous
Binghamton, NY, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number (for all 3 devices) and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Is there an app to control my 40” AudioBar with Wireless Subwoofer (HW-E450C)?

Hello,
Is there an app that I can download on my Samsung Phone to control the 40” AudioBar with Wireless Subwoofer (HW-E450C)?

Thanks
asked 1 year, 4 months ago
vbennett
Miami, FL, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, there is not. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How to control audiobar with Samsung SmartTV Remote

After purchasing the Audiobar for my Samsung LED TV model series 6150, I now have to use two remotes to control my TV experience. Add to that my Verizon FIOS control box for channel selection, I need three remotes. Can I at least control my Audiobar using my Samsung TV remote? How do I configure it?
asked 1 year, 8 months ago
Altavaytro
Maryland, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're gonna need you to email us at qasupport@sea.samsung.com and provide the entire model number for your TV so that we can fully research the product to find out if the remote provided allows you to control any additional products.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

how can I conect the sound bar to the home theater system as an added speaker

I purchased the sound bar and decided to update to a home theater system. Now that iI have both I would like to have them work together w/ TV
asked 1 year, 4 months ago
papabear5120
Everett, WA, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, they aren't directly compatible. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Bluetooth Headphones

I can't get the soundbar to sync with Bluetooth headphones. Is there a way to do this?
asked 1 year, 3 months ago
ncst8pe
NC
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. In order to use pair the two devices, the device pairing to the sound bar has to have a display to enter a PIN. Since headphones likely lack this, it's probably not possible to connect them. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

i followed directions on the setup, i have a new samsung 55 ld tv and this sound bar, i cannot get a picture or sound

asked 1 year, 3 months ago
volkster
Indio, CA, USA
on HW-E450C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Please see the following link for connection instructions just to verify that you have it connected correctly. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=379881&modelname=HW-E450C

If your problem still persists, please contact us at qasupport@sea.samsung.com and we would be happy to further assist you.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
Samsungtech74
0points
0out of 0found this answer helpful.
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