Customer questions and answers for samsung HW-D550
Question
Why does the sound go off when playing particular games on Xbox 360 ?
The sound is great on this soundbar and we never have an issue with it while watching TV on our 55" Samsung D8000. But when we play games such as "Need for Speed Hot Pursuit" or "Call of Duty World at War", while playing the sound just turns off, and a power reset on the sound bar corrects it for a few minutes then back off again. Is there a way to eliminate this ?
Tags: loosing audio while playing games
asked 1 year, 5 months ago
Username
solidoro
Cleveland
on HW-D550
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Question
How to correct intermittant sound loss
I've hooked up my blu-ray player and cable box to the HW-D550 soundbar using HDMI which, in turn, is connected to my tv via HDMI. The problem I'm experiencing is that the sound keeps cutting out every 30 secounds or so for about half a second. At first I assumed a Blu-ray disc read problem but then I discovered the same thing when watching cable tv on any channel. I've read online where other users have experienced this problem as well. This, needless to say, is very distracting and irritating. Is there a firmware upgrade coming soon to address this problem? I need to know soon as I have only a 4-day window remaining to return the soundbar to the retailer. Thanks.
Tags: troubleshooting
asked 1 year, 5 months ago
Username
TheWidowsSon
on HW-D550
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Question
How can I get my Sorround Bar working on My LCD
I've connected the HDMi and the Audio and no results
asked 1 year, 5 months ago
Username
joejoe83
on HW-D550
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Question
Anynet+ seems to not work if I plug in my Roku
Without my Roku connected to the soundbar (I connect it via hdmi) anynet+ works fine with my TV. Once I connect my Roku to the soundbar, anynet+ suddently just doesn't work. Why is this, and how can I fix it?
Tags: connecting digial devices
asked 1 year, 5 months ago
Username
volatile
on HW-D550
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Question
Can I add a wireless sub woofer in addition to my HW-D550ZA sound bar & sub for 2 subs total?
I just purchased a "Samsung - 2.1-Ch. Home Theater SoundBar System with Wireless Subwoofer Model: HW-D550ZA| SKU: 2052088" along with a "Samsung-46" Class / LED / 1080p / 120Hz / 3D / HDTV-UN46D6420U" and would like to add an additional "non-samsung" wireless sub woofer to the set-up to account for the low-freq deficiency in the sound bar. This means I would be using the sound bar, its matching wireless sub-woofer, and an additional sub-woofer with wireless transmitter. Is this possible to have to separate audio signals sent at the same time? If so how would I accomplish this? If not, are there any alternatives? Your help is appreciated.
asked 1 year, 5 months ago
Username
lyftd01
on HW-D550
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Question
I can't get the smart tv apps like netflix to play out of the sound bar.
I have my time warner cable plugged in and the sound of that comes out of the sound bar just fine but how do I also get the samsung smart tv apps to play out of the sound bar as well?
asked 1 year, 5 months ago
Username
christinefilm
on HW-D550
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Question
how to connect to 8500 tv
no sound
asked 1 year, 5 months ago
Username
garfen
on HW-D550
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Question
Bought a HW-D550 sound bar
It does not appear to work with an LN46D503F6F TV from Sears. I am returning the TV, but are there other Samsung 46 " LCD or LED TV's that will not work prperly. Particularly the ARC HDMI mode. The problem with the D503F6F is it only has HDMI connections for sound, nothing else.
asked 1 year, 4 months ago
Username
Anonymous
on HW-D550
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Question
HDMI connection but SB displays DIGI 1 plus No Sound at all from SUB Woofer ?
Connected the HDMI directly between D550 and Samsung Smart TV ( ARC ) however DIGI 1 is displayed on Sound Bar Display and when I change the Input to HDMI 1 there is no sound ? Is this correct. My Dish Remote works the TV and the Sound Bar Sound which is great. Also, no sound from Sub Woofer at all. Tried reinstalling and nothing ? Is there a setting I need to change to make it work ?
Tags: sound bar sub woofer and hdmi question
asked 1 year, 5 months ago
Username
Maniac56
Houston, PA
on HW-D550
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Question
How to turn off the echo?
All of the different sound modes except "pass" add a pretty strong echo/reverb sound effect to the audio. I like the equalizer settings for "cinema" but I just cant handle the added sound effects (especially for dialogue!) Is there a way to tone this down, or any way to change these settings without the added echo?? If not, this HAS to be fixed in a firmware upgrade, its making me consider returning and I cant be alone! THANKS!!
It doesn't seem like there is sound coming out of the large speaker, and we want to access the manual equalizer. How do we get to the Setup menu? It came up when we first set everything up and turned it on, but we can't get to it again.
Tags: setup
asked 1 year, 4 months ago
Username
sarchangeli
Saginaw, MI
on HW-D550
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Question
How can I turn on the HW-D550 sound bar with TV controller or cable remote control?
Sound bar is connected to TV using HDMI cable to the HDMI buss. Sound bar will not turn on using TV (Samsung UN46D6000SF) or cable (Cox) remote; however it will turn off with these remotes. Volume of sound bar is controlled with both TV or cable remote, I can't get it to turn on with the remotes. I must now use the sound bar remote to turn it on.
asked 1 year, 4 months ago
Username
Rickchris
Oklahoma City, OK
on HW-D550
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Question
Link won't stay connected
Tags: link
asked 1 year, 4 months ago
Username
Maniac56
Houston, PA
on HW-D550
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Question
How do I correct the sound bar not syncing with the tv - there is a 5 second delay in the sound
If I have the sound on the tv and the sound bar is on also the sound from the bar is delayed after the tv sound. Does not look good when there is a person talking.
asked 1 year, 3 months ago
Username
tiny1
on HW-D550
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Question
Can I use a SWA-5000 receiver with this unit?
asked 1 year, 7 months ago
Username
mark58
on HW-D550
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Question
The soundbar keeps knocking off cablebox in hdmi
When I use my charter dvr, I have it set for hdmi 1. But when I am turning everything on, the soundbar will turn on to hdmi 1, then after a minute it will go to the digital input setting but nothing is hooked up to that input.
asked 1 year, 8 months ago
Username
RobBob05
on HW-D550
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Question
When will update software become available?
The graphics are bad. The unit does not turn on with the TV. Only 10% of the time does it stay on HDMI1. You have got to fix these issues.
asked 1 year, 7 months ago
Username
stackmann
USA
on HW-D550
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Question
How do I prog. the Sound Bar Samsung HW-D550/ZA with the "ATLAS OCAP 5-Device Remote?" (Volume) I need a code for the Volume that controls the sound B
I cannot get the ATLAS OCAP to change its volume control from the TV to the Sound Bar---HELP!!!
asked 1 year, 7 months ago
Username
Rancher1
Amarillo Texas
on HW-D550
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Question
Can you walk me through connecting this to my Samsung LED TV?
Tags: connection
asked 1 year, 6 months ago
Username
lishmish12
Virginia
on HW-D550
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Question
HW-D550 connectivity question
I currently have a new UN55D8000 set, Samsung 3D Blu-Ray player, and a DTV H20 Satalite receiver. All have both to slink and HDMI outputs. I currently have a 2 year old Samsung speaker bar with 2 Toslink inputs. So with my H20, and Blu-Ray hooked to it, I am not outputting my TV to the bar. This new bar has HDMI inputs, Toslink, and an HDMI output. I want to purchase this speaker bar, but after reading the manual online, I am confused on the connectivity of the devises. Can you give me any advise on how my devices will connect to and from this speaker bar. I just want to make an educated purchase. Thanks.