Looking for Answers about samsung HW-D550?

Thank you for contacting Samsung.

You would need to refer to the user manual that came with your Dish Network receiver or contact Dish Network technical support to find out if the Samsung soundbar is a supported device.

Thank you for being a Samsung customer!

The Samsung Online Support Team

As Mjmbond said, there doesn't seem to be a good solution for this. And quite frankly, I would expect more from Samsung. The company is normally thoughtful and develops excellent products, so my hope is that this is just an oversight and that they are working on solving this ASAP. The use of two remotes is absolutely confusing to my in-laws, both 70+. If this cannot be solved with a firmware update, I hope they consider providing an upgrade for those of who us who are experiencing this problem.

My configuration:

LN52A650A1F (Samsung 2008' 52 LCD TV)
HW-D550 (Soundbar)
BD-D6500ZA (Blu-Ray)

There is no code available. You could try your remote's method of programming without having a specific code number, if so equipped. I tried that on my FIOS remote without success. If your Samsung TV has Allshare and you connect the soundbar to the TV with the supplied HDMI cable using the HDMI ARC ports, and activate Allshare on both, you will be able to control the soundbar volume and "off" function via the TV. But you will not be able to control the "on" function. For that you will still need to use the soundbar remote. This is a very unsatisfactory situation; but, if enough people contact Samsung to voice their displeasure, perhaps they will develop a workaround like a code provision or firmware update.

You could also connect the TV and soundbar with an optical audio cable. That will turn on the soundbar with the TV but the volume would have to be controlled with the soundbar remote. Again, unsatisfactory. The soundbar will shut off after 20 minutes of inactivity.

There is a set of brackets that can be purchased which will allow your soundbar to be mounted to the TV. Since I can't post a link or the name of the company, you will need to do an internet search for soundbar brackets. I have used them.

There is no code available. If your Samsung TV has Allshare and you connect the soundbar to the TV with the supplied HDMI cable using the HDMI ARC ports, and activate Allshare on both, you will be able to control the soundbar volume and "off" function via the TV, with your Comcast remote. But you will not be able to control the "on" function. For that you will still need to use the soundbar remote. This is a very unsatisfactory situation; but, if enough people contact Samsung to voice their displeasure, perhaps they will develop a workaround like a code provision or firmware update.

You could also connect the TV and soundbar with an optical audio cable. That will turn on the soundbar with the TV but the volume would have to be controlled with the soundbar remote. Again, unsatisfactory. The soundbar will shut off after 20 minutes of inactivity.

I had a similar problem. I connected the HW-D550 speaker to my Samsung 6420 via the ARC HDMI out port on the speaker to the HDMI ARC in port on the TV. I just figured out that for that to work you have to turn the AnyNet+ button on the speaker remote. When I pressed that button, I magically now have surround sound and lots of base. Before there was no sound or vibration coming from the subwoofer. That all changed when I turned on the AnyNet+ button. The need to select that button is not mentioned in the set up guide but is indicated on page 15 of the speaker manual under the HDMI Out (ARC) connection method. You can now control the speaker and the various sound modes. However, the sound options on the TV cannot be used since the speaker settings are now controlling the sound. The speaker turns off with the TV but I have to manually turn the speaker on with the speaker remote. I just looked at the TV manual, and it appears that to automatically turn on the speaker, which is consider a Home Theater, you have to also have a optical digital cable attached. So, I will try that and provide an update. Hope this helps.

For some reason, the web has an update several days (weeks?) before the BD player picks up the update wirelessly (or wired, if you have that option). So I just put the firmware unzipped onto a USB drive, connect it to the BD player, and install that way.

If you eliminate ARC from your configuration and the sound issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

The Samsung Online Support Team

You are experiencing the same frustration as other owners of new Samsung TV's and this soundbar. There is no resolution for this; but, if enough people call Samsung customer service or write them a letter, perhaps they will work on a code provision or firmware update.

HDMI is the best connection. If the HDMI is not working, check to see if you have it hooked up right and using the correct source/input. It is possible that something is wrong with the HDMI cable but most likely it is the way you have it connected.

If your Blu-ray has Anynet, one HDMI cable from the TV to the soundbar is all you need.

There is a set of brackets that can be purchased which will allow your soundbar to be mounted to the TV. Since I can't post a link or the name of the company, you will need to do an internet search for soundbar brackets. I have used them.

There is no code available. If you have a Samsung TV with Allshare and you connect the soundbar to the TV with the supplied HDMI cable using the HDMI ARC ports, and activate Allshare on both, you will be able to control the soundbar volume and "off" function via the TV, remote. But you will not be able to control the "on" function. For that you will still need to use the soundbar remote. This is a very unsatisfactory situation. You could also connect the TV and soundbar with an optical audio cable. That will turn on the soundbar with the TV but the volume would have to be controlled with the soundbar remote. Again, unsatisfactory. The soundbar will shut off after 20 minutes of inactivity.

If your remote has the capability of a search for code feature, when none is available, you could try that. However, that did not work with my FIOS remote.

There is a set of brackets that can be purchased which will allow your soundbar to be mounted to the TV. Since I can't post a link or the name of the company, you will need to do an internet search for soundbar brackets. I have used them.

I had the same problem and was hooked up via ARC HDMI too. I have a UN46D6420 TV and a HW-550 soundbar that would turn off with the remote, but would not turn on. I have not worked at getting my Samsung TV remote to work, but did have success with both my DirectTV and Logitech Harmony remotes.

For the Direct TV remote, I had to program an auxiliary (av1) button to turn on my HW-D550 soundbar. This means an extra step to power up as you have to slide the control switch from DTV to av1 and press the power button to turn on the soundbar, but at least its on a single remote. It powers off along with the TV and Direct TV box when I press "off". I programmed the the av1 button using the Direct TV Remote menu, by selecting av1, then amplifiers, then Samsung. The power bar model is not listed, so select "no model displayed" and it leads you through a series of trials for different codes to make the sound bar work. About the forth or fifth try resulted in the av1 switch being able to control the sound bar power by pressing the Power button beneath it (note: not the on/off buttons).

The Logitech setup was much easier and works much better. I was able to go on their site, select the hardware and how it was operated and it programed my Harmony remote through the USB hookup. If you press "watch tv", everything (Direct TV, Samsung TV and the soundbar) power up and when you press off, they all power down. All of the functions on my both Samsung remotes and Direct TV remote are on the Logitech. Even my wife likes it!

That would be dependent on if the universal remote you use has the necessary Samsung codes for this model.

The universal remote control company would be the best to address this inquiry.

--HDTech

No, but there is a wireless iPhone dock available from Samsung.

If your Samsung TV has Allshare and an HDMI ARC port, and you connect the soundbar to the TV with the supplied HDMI cable using the HDMI ARC ports, and activate Allshare on both, you will be able to control the soundbar volume and "off" function via the TV, with your TV remote. But you will not be able to control the "on" function. For that you will still need to use the soundbar remote. This is a very unsatisfactory situation; but, if enough people contact Samsung to voice their displeasure, perhaps they will develop a workaround like a code provision or firmware update.

You could also connect the TV and soundbar with an optical audio cable. That will turn on the soundbar with the TV but the volume would have to be controlled with the soundbar remote. Again, unsatisfactory. The soundbar will shut off after 20 minutes of inactivity.

I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

As it is a wireless device, interference can possibly cause this. If possible, try decreasing the distance between the main sound bar unit and it. Also, if you have a device that operates either on the 5.2 GHz or 5.8 GHz bands, then it could also experience some interference. Examples of devices on those bands include wireless handsets for land line phones and some Wi-Fi networks.