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Customer Questions & Answers for
samsung New! 2.1 Channel Audio Bar Home Theater System

Customer Questions & Answers:
330 Questions
 | 
69 Answers

Questions & Answers for samsung New! 2.1 Channel Audio Bar Home Theater System

Question

How do I stop the echo?

asked 3 years, 2 months ago
Shakespeare9
Southport, NC
on New! 2.1 Channel Audio Bar Home Theater System
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4 answers
Answers
answer 1
If you want to leave the tv's sound/speakers on you can adjust the delay in the sound setup menu until the echo stops
answered 2 years, 9 months ago
jerbobo
0points
0out of 0found this answer helpful.
answer 2
On remote....Go to the 'speaker system' & click on 'remote speaker., this 'shuts off' the TV sound
answered 2 years, 11 months ago
alcycle
Rochester
0points
0out of 0found this answer helpful.
answer 3
we turned the tv volume to 0 and that stopped the echo when using the sound bar volume
answered 3 years ago
JJLTC
0points
0out of 0found this answer helpful.
answer 4
turn the sport mode setting off
answered 3 years, 1 month ago
dlc55
0points
0out of 0found this answer helpful.
Question

can my sound bar be controlled by another control

I have an at&t uverse remote
asked 3 years, 4 months ago
papa24
on New! 2.1 Channel Audio Bar Home Theater System
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2 answers
Answers
answer 1
the logitech harmony 650 remote works on this unit.
answered 2 years, 6 months ago
JosephB123
95018
0points
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answer 2
I just got off the phone with support, and was told that the HW-D450 has a special infrared code that can't be reproduced by universal remotes. The only two ways to control the volume remotely is to use the remote that came with it, or control through an Anynet+ connection with a Samsung TV. In other words, no other remote control (even universal) can control the sound on the soundbar.
answered 2 years, 8 months ago
Titandude
Brentwood, TN
+1point
1out of 1found this answer helpful.
Question

Why must the HW - D450 soundbar be wall mounted

asked 3 years, 1 month ago
gehack
on New! 2.1 Channel Audio Bar Home Theater System
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2 answers
Answers
answer 1
I mounted my sound bar to the bottom of my TV cabinet.with the sub woofer sitting to the left of the TV stand ,It sounds great.
answered 2 years, 8 months ago
RichInTexas
Texas
0points
1out of 2found this answer helpful.
answer 2
Does not have to be wall mounted. I have mine sitting on my TV stand and it works fine.
answered 3 years ago
wingo61
+2points
2out of 2found this answer helpful.
Question

Is it possible to control the volume of the unit with my Samsung TV remote or cable box remote?

TV: Samsung TV model LED 6000
Cable box: Scientific Atlanta Explorer 4240 HDC (Time Warner)
(Prefer the cable box remote for use with cable box, tv and sound bar)
asked 3 years, 2 months ago
snalmond
Austin, TX
on New! 2.1 Channel Audio Bar Home Theater System
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2 answers
Answers
answer 1
The Anynet feature does not work with this unit according to the product manual, even though there is a button on the remote for it. The reviews I have found online have pointed out that it is not possible to control the volume of this soundbar with the Samsung TV's remote, but some have had success using a Harmony universal remote.
answered 2 years, 6 months ago
kranky
PA
+2points
2out of 2found this answer helpful.
answer 2
You may be able to control the volume using the Anynet+ feature. Typically, most of the functionality should be available for both Samsung remote controls for controlling either Samsung device. In this case, the volume codes for the television and the television remote may be different than the volume codes for the home theater system and the home theater system's remote control.

I'm unable to verify which products are supported by the Scientific Atlanta Time Warner cable boxes. They would be able to assist in providing codes if those are available for either the Samsung television or the Samsung home theater system. In some cases, the may even be able to assist you over the phone with setting up the devices for the remote control.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do I know when my subwoofer is connected wirelessly?

The speaker bar power light blinks off and on when the mute button is pressed on the remote but the blue light on the subwoofer keeps blinking.
asked 3 years, 2 months ago
arcticfox
on New! 2.1 Channel Audio Bar Home Theater System
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2 answers
Answers
answer 1
1.Stick a pen in the back to take it off standby (when the blue light blinks fast the wifi is on.)
2. Make sure the speaker is off, look at the red light on speaker, hold the mute button for 5+sec it will blink, when this happens they are connected.
3.After that just turn your tv on and the sound should flow out.
answered 2 years, 8 months ago
MelloYello
0points
0out of 0found this answer helpful.
answer 2
The blue LED stays on continuously.
answered 2 years, 10 months ago
macaroo
new york
0points
0out of 0found this answer helpful.
Question

Can I connect my ipod to the sound bar?

asked 3 years ago
Flashold
on New! 2.1 Channel Audio Bar Home Theater System
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2 answers
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answer 1
Yes - just get an audio cable like the one used to plug an ipod into a car stereo. Plug one end into the sound bar and the other into the ipod. Works great!
answered 2 years, 7 months ago
Keanefan
+3points
3out of 3found this answer helpful.
answer 2
There are two types of soundbars, unfortunately the Hw-D450 does not have the capability of playing the ipod, you have to buy a seperate ipod dock and go from there, then it will work.
answered 2 years, 8 months ago
MelloYello
-2points
0out of 2found this answer helpful.
Question

Sound bar remote does not turn on and off my Samsung TV

Connected the soundbar to my Samsung LED TV via optical input. The manual says I should be able to turn the tv on and off, see TV Info, and change channels. However I can't do any of thse functions.
asked 3 years, 2 months ago
dmscott2001
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
The remote control has the 'AUTO POWER' option, select it to activate the automatic turn on and off.
answered 2 years, 8 months ago
YANET
San Antonio TX
0points
0out of 0found this answer helpful.
Question

sub placement

where to place sub to get best sound
asked 3 years, 1 month ago
dlc55
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
In the corner of the room. Subs are non-directional so you don't need t line them up with anything.
answered 3 years, 1 month ago
Nickisnotmyname
Flyoverland, MN
0points
0out of 0found this answer helpful.
Question

How do I get the sound bar to shut off and stay off without pulling the plug

When I use the power button on the remote to shut off the sound bar, it shuts off momentarily then comes right back on. I tried the off button on the sound bar itself, but same thing happens. It also doesn't work in any mode other than cinema. I have to pull the plug to shut it off.
asked 3 years ago
gr8aunta
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
Are you using the Auto Power function? This only works with devices that stop emitting an optical signal when powered off. I had the same problem with my HW-D450 soundbar hooked up to a DirecTV DVR, which continues to emit an optical signal even when turned off. You can check by pulling the optical cable out of the soundbar when the source device is turned off - it there is light at the end of the fiber, your soundbar will keep turning itself back on. I solved it by turning the Auto Power feature off.
answered 2 years, 8 months ago
Anonymous
+2points
2out of 2found this answer helpful.
Question

I have the Crystal Surround Air Track hooked up to our Samsung Plasma Series 4-440/450 and get no sound out. I need help to get sound.

asked 3 years, 2 months ago
code51574
Overland Park, KS
on New! 2.1 Channel Audio Bar Home Theater System
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
It may be that settings for your audio in the television aren't set to "External Speakers" (in the Sound Menu), or the optical cable you're using is not working correctly. You might try replacing the optical cable to see if that helps.

If you need further assistance, please reach out to the Samsung customer service center at 800-SAMSUNG.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Subwoffer does not sound?

need better instructions to help with ID setup
asked 3 years, 1 month ago
alroes
Puerto Rico
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
I have tried the reset process but cannot get the subwoffer to connect and work. Is there a way to reset it back to the factory setting?
answered 2 years, 7 months ago
minnieme1967
Albion, IA
-3points
0out of 3found this answer helpful.
Question

can't get the optical cable (AH39-00925B) to plug in to any of the devises?

I don't went to push too hard and break it, I seem to have it lined up in the right direction.but won't snap in!!
asked 3 years, 1 month ago
keith1959
on New! 2.1 Channel Audio Bar Home Theater System
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Take the little clearish white cover off the tip of the cable. The tip will be gold or silver metal with a hole in the center. Now push it in until it clicks.
answered 3 years, 1 month ago
Nickisnotmyname
Flyoverland, MN
+1point
1out of 1found this answer helpful.
Question

How to connect the optical cable to and from the Sound Bar HW-D450 to the UN55B6000 LED TV?

asked 2 years, 7 months ago
Terrill
Clarksville, TN
on New! 2.1 Channel Audio Bar Home Theater System
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answer 1
Terill,

You'll need an optical Toslink cable of adequate length (use less than a 10 ft cable for best results). First, remove the small plastic caps from each end then connect one end to the TV digital optical output and the other to one of the sound bar's optical input.

Note that you may want to turn off your TV internal speakers (if any) to avoid echo. Alternatively, you can use the A/V Sync on the sound bar to delay the audio signal relative the video signal (try 50 milliseconds as a starting point and then adjust to minimize any echo / reverberation).

Hope this helps.

David (aka AudioLover)
answered 2 years, 7 months ago
AudioLover
Montreal
+1point
1out of 1found this answer helpful.
Question

When taking the subwoofer out of the box, the kids accidentally cut the power cord. Can I replace it myself

I can see that I can order the power cord replacement. Can I simply take off the back cover and insert the new cord into the processor card? I would prefer to fix the cord myself rather than ship the subwoofer to Long Beach to be fixed.
asked 2 years, 7 months ago
dmckenzie855
San Francisco
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
You can take off the back cover. The power cord is easy to access. I had the same issue. Where did you find a replacement cord?
answered 2 years, 7 months ago
bcuthbert22
+1point
1out of 1found this answer helpful.
Question

I am having trouble programing my Direct TV remote to controll the sound level on my HW-D450, which is contected to a recent model LCD 55' Samsung HD

this model is not listed in the Direct remote audio system directory and I cna't get a code to lock in on the manual code selection . I tried the 993 enter 3 enter press/release vo up then press release channel up, but could not get that to work either. Could you please help.

Thanks,
Steve
asked 2 years, 11 months ago
bubba83
on New! 2.1 Channel Audio Bar Home Theater System
0points
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1 answer
Answers
answer 1
This is a bit tricky but can be made to work and requires the following three steps.

The procedure below worked for me on a Samsung 46D6400 LED TV with Direct TV HD DVR. Your should be able to make your TV and soundbar work similarly even though the menu items may be slightly different.

1) Program the soundbar as AV2 under "settings" and "remote control"
- then press "program remote", "change AV2", "audio equipment", select samsung as brand and I used the "HTWS1" for the model.

2) Now link the new AV2 setting to remote controls volume key by "settings", "remote control", "program remote", "advanced", "volume lock", select "AV2" for the lock.

3) Now you have to turn off the internal speakers (unless you like an echo effect) by going into the samsung TV menu (not the direct TV menu system) then select "sound", "speaker settings", "speaker select", then select "external speakers".
answered 2 years, 7 months ago
wnagy
NC
0points
0out of 0found this answer helpful.
Question

Will my TV power off the audio sound bar

The tv turns the sound bar on but not off when I power the tv off.
asked 3 years, 3 months ago
fcom
Melbourne, FL
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
It will automatically shut off and turn on when the tv is turned on if you are hooked up with the optical-digital cable and have set the bar to the auto power on. I believe that it shuts down when it does not receive a signal from the tv for 20 minutes and with the auto power on it will come on very quick after you turn on your tv
answered 3 years, 2 months ago
dwilton
york nebraska
0points
0out of 0found this answer helpful.
Question

My D450 bass is very weak, how can I turn it up?

I have already turned the S/W Level to +6 but that doesn't seem to have much effect. Any ideas on how to fix this?
asked 2 years, 11 months ago
ht5455
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
Yes on the remote there are two buttons labeled for bass volume.
answered 2 years, 10 months ago
CookieM
-4points
0out of 4found this answer helpful.
Question

Does sound come from the subwoofer?

asked 2 years, 6 months ago
popsycreek
home
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
It should be if the volume is turned up.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How can I make my SAmsung TV UN55D6050 remote control the volume on the sound bar?

How can I make my SAmsung TV UN55D6050 remote control the volume on the sound bar. And/or what is the Direct TV code that will allow the Direct TV unit to control the sound bar?
asked 2 years, 11 months ago
Anonymous
Atlanta, USA
on New! 2.1 Channel Audio Bar Home Theater System
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1 answer
Answers
answer 1
Use an ARC compatable HDMI cable. I've installed 1.4 w/ethernet cables for all my inputs/outputs, and my tv controls the soundbar volume (no code needed/etc).
answered 2 years, 7 months ago
ImTravis
0points
0out of 0found this answer helpful.
Question

Is there a way I can order the battery cover for the remote? If so how much would it be.

So I am missing the back pannel from my remote for my soundbar. Is there a way I can order a new one?
asked 2 years, 5 months ago
Nolandel
on New! 2.1 Channel Audio Bar Home Theater System
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answer 1
Parts and accessories can be ordered at the www.samsungparts.com website, or by calling them direct at 800-627-4368.

At this time, I don't know if that one part can be ordered, but they would be able to assist further.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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