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The sound bar F750 after 1 month working perfectly, suddenly doesn't connect with TV with soundshare. How can I solve it?

Customer Questions & Answers for
samsung HW-C450/XAA

Customer Questions & Answers:
391 Questions
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130 Answers

Questions & Answers for samsung HW-C450/XAA

Question

The sound bar F750 after 1 month working perfectly, suddenly doesn't connect with TV with soundshare. How can I solve it?

asked 7 months ago
Pichk
Poland
on HW-C450/XAA
0points
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you contact Samsung Poland for further support. This forum is for customers who have purchased their Samsung products in the U.S.

http://www.samsung.com/pl/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My HW-C450/XAA when powered on displays Hello then digital and then PROT and shuts off.

We upgraded the firmware but still does the same thing. Any solution to this please?
asked 1 year, 5 months ago
Yaseen
Addison, IL
on HW-C450/XAA
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1 answer
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answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to upgrade firmware other then using usb

If usb is the only way to upgrade, do i need to create a file name called root dir and place the unzip files in it? And why do i need two usb disks.
asked 3 years, 1 month ago
Koebbeman
on HW-C450/XAA
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1 answer
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answer 1
There are 2(two) separate files that consist of the update, therefore you will need 2 usb's. At the end of each file name there is the number 1 or 2. Download each file to the desktop so that it will be easier to locate, and unzip. After unzipping file 1, copy it to one of the usb's , do the same with the second file and and copy to the other usb. Insert #1 into the usb port on the back of the soundbar, and wait until you are ask to insert #2. When the update is finished, the soundbar will turn itself off.
answered 1 year, 6 months ago
Sanlady
Richmond, VA, USA
0points
0out of 0found this answer helpful.
Question

Why is there an echo?

We have a Crystal Surround Air Track (Model HW-C450) and sometimes there is an echo.
asked 2 years, 6 months ago
stagnerl03
on HW-C450/XAA
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1 answer
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answer 1
You will need to tun the volume off on the TV, you are hearing a delay between the soundbar and the source.
answered 1 year, 6 months ago
Sanlady
Richmond, VA, USA
0points
0out of 0found this answer helpful.
Question

what is the best way to hookup my blue ray and stb to the sound bar and tv

i have a sony blue ray and dish network hd reciever that i want to hook up to my HW-E450C sound bar and my 7150 tv
asked 1 year, 8 months ago
Tim24
on HW-C450/XAA
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1 answer
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answer 1
Thank you for contacting Samsung.

It all depends on the types of connections that your Sony Blu-ray player and Dish Network receiver offer. If your TV is 3D and supports ARC (Audio Return Channel), you could plug in the Blu-ray player and receiver and then run HDMI Out to HDMI In on the soundbar. You could also connect the two components to the soundbar and run HDMI Out to HDMI In on the TV. We recommend you review the following support article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=379881&modelname=HW-E450

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

what can be done when the volume controls quit working ?

asked 1 year, 10 months ago
rcflyer53
on HW-C450/XAA
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know if you're referring to the remote control's volume controls or the physical controls on the device. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

have installed a HW-E550 to my 60" Samsung TV and I have no sound from the speakers?

asked 1 year, 10 months ago
Wilspeer
Saratoga, WY
on HW-C450/XAA
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1 answer
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answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know the model of TV you're connecting it to and how you're connecting them. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

HOW DO I EXECUTE A SFTWARE UPGRADE FOR MY NEW HW-C450/XAA?

asked 2 years ago
SCADA
WASHOE VALLEY, NV 89704
on HW-C450/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390961&modelname=HW-C450

If this didn’t answer your question, please contact us at qasupport@sea.samsung.com

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Wireless Headphones

What wireless headphones will work with this?
asked 2 years, 3 months ago
JessK4283
on HW-C450/XAA
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1 answer
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answer 1
There may potentially be lots of makes and models.

Compatible headphones would require an amplifier and volume control either on the base, or on the headphones, and would need to accept an unamplified audio out signal.

Thanks for your interest in Samsung products.

--HDTech
answered 2 years, 3 months ago
MisterSamsung
SamsungHQ
0points
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Question

My 450 sound bar starts out loud for 1 second then goes to normal volume.

It is happening when there is a second or two pause in the speaking or noise/action then the first sound from the speakers is loud for a split second, then resumes normal volume?
It does this with both the optic and rca cables.
I'm hooked up to a 50" Samsung plasma.
asked 2 years, 6 months ago
Stumper68
on HW-C450/XAA
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Press the "S.Vol" (Smart Volume) key on your Sound Bar remote. This key regulates the volume against drastic changes. What you are experienceing is the automatic adjustment.
answered 2 years, 6 months ago
cowps
Houston, TX
0points
0out of 0found this answer helpful.
Question

Lip-sync problem. There is a slight delay in the sound. Voices don't match up with people talking.

Its like I'm watching a movie dubbed in another language. The lips don't match up with the sound of their voice. Very annoying. I also have the digi1 to digi2 switching and volume to max on its own.
How do I syn the voices?
asked 3 years ago
AshburnTiger
Virginia, USA
on HW-C450/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
You need to adjust the Sound Bar NOT the TV. Get out the remote for the Sound Bar and press the "+" or "-" keys above and below "AV Sync" (which stands for audio-visual sync) located at the bottom left under "SPX Control" on the remote. Increase or decrease until the voices match the sounds.
answered 2 years, 6 months ago
cowps
Houston, TX
+2points
2out of 2found this answer helpful.
answer 2
Assuming your watching on a flat screen, there should be a delay setting for the audio you can adjust, at least there is on my Samsung TV.
answered 2 years, 7 months ago
talktextandweb
0points
0out of 0found this answer helpful.
Question

Do I have to place the sub woofer in an area away from the main unit?

asked 3 years, 6 months ago
MJMeagher
on HW-C450/XAA
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1 answer
Answers
answer 1
No, it is wireless but you can have it as close as you like
answered 2 years, 6 months ago
Lake82
0points
0out of 0found this answer helpful.
Question

Can the volume and on/off be controlled by my Direct TY remote ?

asked 3 years, 9 months ago
FLbassman
on HW-C450/XAA
0points
0out of 0found this question helpful.
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5 answers
Answers
answer 1
i tried this and it didn't work i do have the sound bar hook up to my samsung TV by digital opticle connection
answered 2 years, 7 months ago
meuth85
0points
0out of 0found this answer helpful.
answer 2
Here's a way to get your directv remote to control the volume.
1. Follow the instructions on setting up your TV including the TV INPUT button.
2. Select AV1 on your directv remote
3. Press and hold the mute and select buttons until the LED above AV1 blinks twice
4. Enter 10812 (the AV1 led blinks twice)
5. Press and hold the mute and select buttons until the LED above AV1 blinks twice
6. enter 993 and then SELECT
7. Slide remote to DirecTv and it should still power your TV on/off and the volume control will control your Soundbar
answered 3 years, 6 months ago
asplundhisi
0points
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answer 3
I have programed the remote to turn off the tv, but the sound bar will not do off..........
answered 3 years, 6 months ago
davidpv
usa
0points
0out of 0found this answer helpful.
answer 4
If you connect the sound bar to a Samsung TV by digital opticle connection, the TV will then control the sound bar, then you can program the D-TV remote to control the TV and soud bar.
answered 3 years, 9 months ago
FLbassman
0points
0out of 0found this answer helpful.
answer 5
The volume and on/off functions can be controlled by your Direct TV remote ony if Direct TV includes codes for Samsung Blu-ray players in its Owners Manual. Normally, only the display device (TV) is controlled by satellite and cable provider remotes.
answered 3 years, 9 months ago
Bluray
0points
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Question

where can i buy the walll mount?

I need to buy a wall mount but i can't find it on your website...
asked 3 years, 9 months ago
sidneiruizjr
redondo beach ca usa
on HW-C450/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
At top of Samsung web page highlight PRODUCTS and under ACCESSORIES select TV ACCESSORIES. In left hand pane select Wall Mounts. Under product image select SHOP tab. A list of venders will appear.
answered 2 years, 7 months ago
Swamp
Here
0points
0out of 0found this answer helpful.
Question

Auto power link dosen't work.

I have my HW-C450 2.1 channel audio bar connected to my LN46A850S1FxZA LCD TV through the Optical Digital cable. I see on one reviewer states the Auto power link does not work and in another review the Auto power link works. It does not work for me. Turning off the TV is supposed to turn off the sound bar and it does not. The sound bar goes off after 20 minutes if the TV is off. Does anyone have this problem? And maybe a solution.
asked 3 years, 10 months ago
Anonymous
California
on HW-C450/XAA
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1 answer
Answers
answer 1
Make sure your not set on Analog if you are : (From the manual)

If you select 'ANALOG' without connecting the Audio Cable, the set is turned off automatically
after 20 minutes.

Also try pressing the Auto Power button on the remote between the - button and the down arrow button.
answered 2 years, 7 months ago
talktextandweb
-2points
0out of 2found this answer helpful.
Question

how to adjust sound, bass, treble

asked 3 years, 2 months ago
barry911h
texas
on HW-C450/XAA
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1 answer
Answers
answer 1
You can't you can only choose between 7 preset sound fields
answered 2 years, 7 months ago
talktextandweb
0points
0out of 0found this answer helpful.
Question

The sound from the soundbar does not match the tv commentary

I have a smart tv and a 450 soundbar
asked 3 years, 1 month ago
spire
on HW-C450/XAA
0points
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1 answer
Answers
answer 1
Press AV SyNC on the remote control of this unit repeatedly .
You can use + , - button to set the audio delay time between 0 ms and
300 ms

Also check the TV settings for a delay option too.
answered 2 years, 7 months ago
talktextandweb
0points
0out of 0found this answer helpful.
Question

Why is there a delay in sound with tv and the surround sound?

I had the surround working fine when i first purchased surround. It now has about 3 second delay from the tv. sound doesnt match with what you are watching. very annoying.
asked 3 years, 1 month ago
akstrawberryprincess
wasilla ak
on HW-C450/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Check your TV settings to see if there is a sound delay so you can match the audio.
answered 2 years, 7 months ago
talktextandweb
+1point
1out of 1found this answer helpful.
Question

On my soundbar, it flashes PCM sometimes. what does that mean?

Is there something wrong with it, or can I change that?
asked 3 years, 1 month ago
MattyD629
pittsburgh
on HW-C450/XAA
0points
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1 answer
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answer 1
PCM is a sound setting when using the optical cable. Perhaps the program is broadcasting a PCM audio vs. Dolby or DTS.
answered 2 years, 7 months ago
talktextandweb
0points
0out of 0found this answer helpful.
Question

how do i match sound with voice on 450 soundbar

asked 3 years, 1 month ago
spire
on HW-C450/XAA
0points
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1 answer
Answers
answer 1
Should be a delay setting on your TV to match them up.
answered 2 years, 7 months ago
talktextandweb
0points
0out of 0found this answer helpful.
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