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Customer Questions & Answers for
samsung HW-C450/XAA

Customer Questions & Answers:
391 Questions
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130 Answers

Questions & Answers for samsung HW-C450/XAA

Question

Can the volume and on/off be controlled by my Direct TY remote ?

asked 3 years, 9 months ago
FLbassman
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
5 answers
Answers
answer 1
i tried this and it didn't work i do have the sound bar hook up to my samsung TV by digital opticle connection
answered 2 years, 7 months ago
meuth85
0points
0out of 0found this answer helpful.
answer 2
Here's a way to get your directv remote to control the volume.
1. Follow the instructions on setting up your TV including the TV INPUT button.
2. Select AV1 on your directv remote
3. Press and hold the mute and select buttons until the LED above AV1 blinks twice
4. Enter 10812 (the AV1 led blinks twice)
5. Press and hold the mute and select buttons until the LED above AV1 blinks twice
6. enter 993 and then SELECT
7. Slide remote to DirecTv and it should still power your TV on/off and the volume control will control your Soundbar
answered 3 years, 6 months ago
asplundhisi
0points
0out of 0found this answer helpful.
answer 3
I have programed the remote to turn off the tv, but the sound bar will not do off..........
answered 3 years, 6 months ago
davidpv
usa
0points
0out of 0found this answer helpful.
answer 4
If you connect the sound bar to a Samsung TV by digital opticle connection, the TV will then control the sound bar, then you can program the D-TV remote to control the TV and soud bar.
answered 3 years, 9 months ago
FLbassman
0points
0out of 0found this answer helpful.
answer 5
The volume and on/off functions can be controlled by your Direct TV remote ony if Direct TV includes codes for Samsung Blu-ray players in its Owners Manual. Normally, only the display device (TV) is controlled by satellite and cable provider remotes.
answered 3 years, 9 months ago
Bluray
0points
0out of 0found this answer helpful.
Question

Sometimes I get an echo effect when the system is on. Is there a remedy?

asked 3 years, 9 months ago
barbie47
Corinth, TX
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
5 answers
Answers
answer 1
I turn the volume OFF on the TV and allow the sound to only come through the Sound Bar. This works for me.
answered 3 years, 1 month ago
Echozmom
Red Lion, PA
0points
0out of 0found this answer helpful.
answer 2
The TV should have a setting to turn the volume off to the TV. Go to "Menu" on the remote, then select "Sound" which will probably be written vertically on the left hand side of the screen. Arrow right on the remote then select "Speaker Select", select "External" ......Hope this helps TEX...
answered 3 years, 6 months ago
Txfirebrat
Texas
0points
0out of 0found this answer helpful.
answer 3
go to the settings on your TV and change the sound selection to the external speaker. this will disable the sound from the tv and eliminate the echo.
answered 3 years, 6 months ago
mikenpa
0points
0out of 0found this answer helpful.
answer 4
your TV volume is as loud as the new system, which causes this effect. Simply turn down your TV volume while keeping the new system at a higher level, thus drowning out the tv volume. Also make sure your "sound mode" button is not on "GAME" as this preset adds a reverberating tone, or, echo effect.
answered 3 years, 7 months ago
stetson
Lewisville,TX
0points
0out of 0found this answer helpful.
answer 5
turn off tv speakers in settings
answered 3 years, 8 months ago
wralgwi
Lake Geneva, WI
0points
0out of 0found this answer helpful.
Question

Why do my HW C450 keeps turning on?

I press the on/off button, either on the bar or the I/R transmitter...
And magically it turns itself on 1S later...
why?
asked 3 years, 6 months ago
JCampart
France
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
turn off the device it is connected to. it automatically senses the source is on and turns itself on.
answered 2 years, 8 months ago
joecool1975
Omaha
0points
0out of 0found this answer helpful.
answer 2
it automatically detects a signal and will turn on and off according. The delay to turn off is 15 to 20 minutes. Make sure you turn off the device it is receiving audio from otherwise the signal from that device is still present and the soundbar turns back on.
answered 2 years, 8 months ago
joecool1975
Omaha
0points
0out of 0found this answer helpful.
Question

Lip-sync problem. There is a slight delay in the sound. Voices don't match up with people talking.

Its like I'm watching a movie dubbed in another language. The lips don't match up with the sound of their voice. Very annoying. I also have the digi1 to digi2 switching and volume to max on its own.
How do I syn the voices?
asked 3 years ago
AshburnTiger
Virginia, USA
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
You need to adjust the Sound Bar NOT the TV. Get out the remote for the Sound Bar and press the "+" or "-" keys above and below "AV Sync" (which stands for audio-visual sync) located at the bottom left under "SPX Control" on the remote. Increase or decrease until the voices match the sounds.
answered 2 years, 6 months ago
cowps
Houston, TX
+2points
2out of 2found this answer helpful.
answer 2
Assuming your watching on a flat screen, there should be a delay setting for the audio you can adjust, at least there is on my Samsung TV.
answered 2 years, 7 months ago
talktextandweb
0points
0out of 0found this answer helpful.
Question

My unit constantly shuts itself off and turns itself back on while I am watching TV. Why is this happening and how can I fix it?

asked 3 years, 10 months ago
wisebt
Arlington, VA
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I had the same problem. I found that my sound bar can't be too close to the TV. I have my samsung TV on a platform ( not mounted) and the sound bar in front of it. In this configuration, the sound bar kept shutting off. I returned it as a faulty unit and the second one did the same thing. By chance I happened to move the sound bar off of the tv platform and the problem ceased.
answered 3 years, 7 months ago
Jason5533
Missouri, USA
0points
0out of 0found this answer helpful.
Question

How do I connect my IPOD nano to the Crystal Air Surround Track?

asked 3 years, 10 months ago
usmc0402
Sierra Vista, AZ
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Very Simple. Just purchase an audio cable with two phono jack ends. Plug one to the Nano and plug the other end to the "Audio In" circle (next to the "optical in") and you are good to go!
answered 3 years, 8 months ago
jtshow2000
San Mateo, California
0points
0out of 0found this answer helpful.
Question

Auto power link dosen't work.

I have my HW-C450 2.1 channel audio bar connected to my LN46A850S1FxZA LCD TV through the Optical Digital cable. I see on one reviewer states the Auto power link does not work and in another review the Auto power link works. It does not work for me. Turning off the TV is supposed to turn off the sound bar and it does not. The sound bar goes off after 20 minutes if the TV is off. Does anyone have this problem? And maybe a solution.
asked 3 years, 10 months ago
Anonymous
California
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Make sure your not set on Analog if you are : (From the manual)

If you select 'ANALOG' without connecting the Audio Cable, the set is turned off automatically
after 20 minutes.

Also try pressing the Auto Power button on the remote between the - button and the down arrow button.
answered 2 years, 7 months ago
talktextandweb
-2points
0out of 2found this answer helpful.
Question

C450 (attached to a samsung tv) will turn on when tv is turned on but will not turn off w/ tv

asked 3 years, 10 months ago
mistified
San Jose, ca
on HW-C450/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
It will in 20 minutes
answered 3 years, 9 months ago
RDScherer
Lutherville, MD
0points
0out of 0found this answer helpful.
Question

where can i buy the walll mount?

I need to buy a wall mount but i can't find it on your website...
asked 3 years, 9 months ago
sidneiruizjr
redondo beach ca usa
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
At top of Samsung web page highlight PRODUCTS and under ACCESSORIES select TV ACCESSORIES. In left hand pane select Wall Mounts. Under product image select SHOP tab. A list of venders will appear.
answered 2 years, 7 months ago
Swamp
Here
0points
0out of 0found this answer helpful.
Question

Why are we unable to use the remote to increase or decrease the volume after the TV has been on for a short period of time?

When we first turn the TV and the sound bar on, the volume control on the remote and the TV remote works fine. After a short time we are unable to work both the remote and the TV control to increase or decrease the volume. We have to work the volume control on the sound bar. We are also unable to turn the sound bar off with the control.
asked 3 years, 9 months ago
SEAPLA
Winter Haven, FL
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Try to turn off the Wireless Remote Control option in the Plug & Play menu.
answered 3 years, 6 months ago
sthomas83
0points
0out of 0found this answer helpful.
Question

my sound bar system changes from digital input to analog on its own why? and how can i stop this?

asked 3 years, 9 months ago
jackie935
on HW-C450/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I too have experienced a similar problem. The unit sometimes switches audio inputs (I've observed both DIGI.1 to DIGI.2 and DIGI.2 to Analog) as though the input button on the unit or remote had been pressed. Both times this has happened I've been nowhere near the unit or remote so it would seem there's a firmware issue that can cause the switch (I have "Auto Power" turned off)

Both times I've corrected the issue by touching the input "button" on the unit to (re)select the source I was listening to.

Hopefully Samsung will issue a firmware fix (the unit has a USB port for firmware updates).
answered 3 years, 6 months ago
StuartMW
Austin, TX
-1point
1out of 3found this answer helpful.
Question

I lost my remote control for the home theater system, is it possible to get a new one and from where?

asked 3 years, 9 months ago
scogs
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
A customer service rep sent me this link for a replacement remote
http://www.samsungparts.com/Products/Parts_and_Accessories/PID-AH59-02196G.aspx
answered 3 years, 1 month ago
abloomfield
0points
0out of 0found this answer helpful.
Question

The sound bar is connected via mini stereo cable and it keeps shutting itself off randomly? For no reason?

asked 3 years, 8 months ago
fergy
NE PA
on HW-C450/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Mine was doing that, too, connected with either digital or analog cables. I fiddled around with the bar location and eliminated the problem by keeping the bar away from the TV. One of the install tips is to mount the bar at least 2 inches below the tv. Mine tv is currently on a stand with the bar in front of it. When I put the bar closer to the TV than the recommended 2 inches it cycles. Moving it away and it's solid.
answered 3 years, 8 months ago
Jerrie
Oregon
0points
0out of 0found this answer helpful.
Question

the blue light on the subwoofer just keeps flashing, and it makes no sound. The procedure to register it does not change this.

the blue light on the subwoofer just keeps flashing, and it makes no sound. The procedure to register it does not change this. How do i get it to register and work?
asked 3 years, 8 months ago
evansthewelsh
ct
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
make sure you do this with nothing else on just the bar no tv nothig. now do what it says in the book with the mute button this worked for me.
answered 3 years, 8 months ago
PRINCECRAFT56
0points
0out of 0found this answer helpful.
Question

Do I have to place the sub woofer in an area away from the main unit?

asked 3 years, 7 months ago
MJMeagher
on HW-C450/XAA
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No, it is wireless but you can have it as close as you like
answered 2 years, 7 months ago
Lake82
0points
0out of 0found this answer helpful.
Question

where is the best place to put a subwoofer to get the ultamate sound. Should it be accross the room?

asked 3 years, 6 months ago
jcordle
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
JCordle,

My Subwoofer is on a shelf directly under the cabinet that holds my sound bar on top. The sound bar itself is 5" below and centered on my wall mounted 55" Samsung TV. The subwoofer is also centered on the two other pieces above. The sub woofer is 3' 4" below the top of the cabinet.

My Entertainment room is 14 X 16. This is just right to make the sound appear to be surround sound.

Hope this works for you.

BillandBear
answered 3 years, 6 months ago
BillandBear
Las vegas, NV
+1point
1out of 1found this answer helpful.
Question

On teh Samsung 2.1 sound bar, HW-C450 can i hook my IPOD to it, and if yes how?

asked 3 years, 6 months ago
cburks48
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The HW-C450 has an analog audio input (3.5mm jack) so you could use that.
answered 3 years, 6 months ago
StuartMW
Austin, TX
0points
0out of 0found this answer helpful.
Question

I'm very disapointed that the volume and Sound Mode don't appear on my Samsung TV screen.

I'm connected with an Optical Cable, is it possible that a software or firmware change will ever be made to allow this to happen?
asked 3 years, 6 months ago
BarryP
Greensburg, PA
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
no, the soundbar only recieves audio from the tv or cable box. It has no outputs out to transfer data to the tv.
answered 2 years, 8 months ago
joecool1975
Omaha
0points
0out of 0found this answer helpful.
Question

Changes input and volume level on it's own. How do i make it stop doing this?

asked 3 years, 10 months ago
Nickleichtman
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
This is a product flaw. Send it back to Samsung for repair.
answered 3 years, 5 months ago
Molezooka
0points
0out of 0found this answer helpful.
Question

why will my HW-C450 not stay off. I push the power button and it turns off, but than it turns its self right back on.

Also when the tv is off the sound is coming through the system. Is this a product problem or have i wired it incorrectly.
asked 3 years, 6 months ago
harpooner247
on HW-C450/XAA
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If the "Auto Power" is set to On the unit will switch on if there's a signal on either optical input. Thus if the TV is still on (and outputting audio) the HW-C450 will turn back on.

The solution is to turn "Auto Power" off.

As to your 2nd question: yes you have it wired incorrectly.
answered 3 years, 6 months ago
StuartMW
Austin, TX
0points
0out of 0found this answer helpful.
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