Looking for Answers about samsung HT-EM53C?

We conferred with our home theater expert who said that the ID needs to be set.

If the product doesn't make a wireless connection, you need to run an ID Set between the product and wireless receiver module. With the product turned off, press "0" > "1" > "3" > "5" on the remote control. Turn on the wireless receiver module. Then, press and hold the “ID SET” button on the back of the wireless receiver module for 5 seconds, and then turn the product on.

Thank you for contacting Samsung. Yes, you can purchase this product: http://www.samsung.com/us/video/home-theater-accessories/SWA-5000/XAA

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Thank you for contacting Samsung. Unfortunately, we don’t have enough information to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with photos of the speakers you're referring to that aren't working and then note which speakers are working as well. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. Here's an article that may answer your question (skip down to the appropriate section): http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=378380&modelname=HW-D7000

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We recommend you perform a reset of the home theater system:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6403&prd_ia_cd=N0000461&map_seq=49081

Additionally, a firmware update (1013.3) was released on 1/28/2013 for this player, so we recommend you apply it.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408488&modelname=HT-EM53C

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The Samsung Online Support Team

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Due to content licensing restrictions and copyright laws that manufacturers must abide by, it is not currently possible to record what you are watching on your screen onto a USB flash drive or hard disc.

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There are currently no featured accessories for this model:

http://www.samsung.com/us/video/home-theater/HT-EM53C/ZA-accessories

But, if you're ever seeking parts, you can find the full listing here:

http://www.samsungparts.com/Products/Parts_and_Accessories/HT-EM53C/ZA/Default.aspx

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The Samsung Online Support Team

Thank you for contacting Samsung. Unfortunately, we don't sell extensions. However, we recommend you consult your local electronics retailer to see what 3rd-party options that they have for you. Thank you for being a Samsung customer!

The Samsung Online Support Team

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We apologize for the inconvenience, but we cannot speculate on updates to Samsung products. This decision lies with HBO and Samsung's product engineering team.

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The Samsung Online Support Team

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Press the Sound Effect button on your remote and then the up or down arrow button until you see the Dolby Pro Logic II appears on the display. For additional info, please refer to pages 48-49 of your user manual. If your manual is not handy, you can refer to this PDF copy.

http://downloadcenter.samsung.com/content/UM/201205/20120514175642433/02446F_HT-EM53C_ZA_03_0418.pdf

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The Samsung Online Support Team

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We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

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The Samsung Online Support Team

Thank you for contacting Samsung. Please watch the following video for an explanation. Even though the video refers to a TV, it's functionality is the same. Thank you for being a Samsung customer!

The Samsung Online Support Team

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We’re very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

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The Samsung Online Support Team

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We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

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The Samsung Online Support Team

Thank you for contacting Samsung. The center channel speaker won't work with any audio signal not recorded in 5.1 sound mode and played back in that format. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and let us know what audio sources you've tried thus far. Thank you for being a Samsung customer!

The Samsung Online Support Team

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We recommend you refer to page 20 of your product manual for the home theater for instructions on connecting the unit to your TV. If your manual is not handy, we recommend you refer to the following PDF copy.

http://downloadcenter.samsung.com/content/UM/201205/20120514175642433/02446F_HT-EM53C_ZA_03_0418.pdf

Additionally, if you wish to use the speakers with the home theater at all times, you would need to set your TV audio to the external speaker setting. If you're watching cable TV and wish to take advantage of digital or surround sound through your speakers, you would need to adjust the audio settings on your set-top box or DVR and select the digital audio option. As long as you have an HDMI or optical audio cable running from the cable box to the home theater, it should successfully carry the digital audio signal to the speakers.

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The Samsung Online Support Team

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Based on our research, it looks as if the HT-EM53C has a HDMI output, but no inputs, while the HT-EM54C has two HDMI inputs.

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The Samsung Online Support Team

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Thank you for your feedback. Have you tried to add the Pandora app from Smart Hub? We recommend you check to see if it is available to add and if so, once it's installed, pressing the button should launch the app. Also, this remote is manufactured for use with multiple Samsung home theater units, so there may be other units that come with Pandora pre-installed.

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Thank you for contacting Samsung. I understand your situation. Unfortunately, there is currently no way to remove products from your account. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team

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We recommend you make sure the firmware on your home theater system is fully updated. Our research indicates an update (1013.3) was released on 1/28/2013.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408488&modelname=HT-EM53C

Thank you for being a Samsung customer!

The Samsung Online Support Team