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Thank you for your question. Please try updating firmware; you can do this over the Internet, or you can go to this link and download it hereL http://www.samsung.com/us/support/owners/product/HT-EM45C

If the problem persists, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

I had this same problem. My setup- Directv opitical to player/component to tv for video, hdmi player to tv. I tried changing all the 3d sound and sound effect settings and the equallizer was still grayed out. I even reran the initial setup. Finally I called, they didn't have any further steps for me and told me to do a reset. Press and hold the stop button on the front of the box. It worked for me the equalizer is back.

To get sound to play out of all my speakers (it is a SURROUND system!), I use the 3D sound button. It is on the RIGHT, LOWER SIDE of the remote. You can scroll through it, setting sound comming out of all the speakers at high, med. and low or turn it off. It makes sound come out of all my speakers when anything is played.

Thank you for contacting Samsung. I've attached instructions on how to toggle through the appropriate features related to changing the playback settings. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. Unfortunately, the ability to re-program buttons on the remote is not possible at this time; we apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

Thank you for contacting Samsung.

We apologize for the inconvenience this has caused you. We have been informed that a recent Smart Hub outage is now resolved. Please power cycle your home theater system and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Hi Five! (LOL!),
I downloaded the Samsung remote app for my Galaxy Tablet, and my Galaxy S III. When I need keyboard support to log in, making purchases, etc., I go to the app on my phone/Tablet, and use it as a keyboard. It recognizes and syncs with my Samsung 3D- Blue Ray/Home theater system every time. You can scroll through the ENTIRE remote, and when you have to input information, it automatically turns into a keyboard that I type all the information in very easily. Works fantastic!

That's simply a firmware upgrade which you can do through the machine itself. Be sure to reboot the BD player before trying again.

Go to the Samsung HUB, and download the various movie apps (VUDU, Netflicks, blockbuster, etc). The HUB comes up when you use the input button on the TOP RIGHT of the remote to switch functions (din-in, IPOD, FM, AUX, DVD player). When you move the DVD player to the DVD setting, the TV picture switches to the "HUB" screen. Then watch movies until your head explodes!

Thank you for contacting Samsung.

The issue is that you connected both the optical and HDMI cable at the same time. Optical only carries audio, but HDMI carries both audio and video. You need to choose which one you prefer. If optical, the D.IN setting is correct. If HDMI, set the home theater to HDMI and everything should function.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. With no discs in the player and the unit powered on, hold the STOP button on your remote to perform a hard reset of the device. This will require that you set up Smart Hub once more, but we also recommend you apply any firmware updates prior to re-configuring anything.

If you have any additional questions, please contact us via our social media channels.

If you have Facebook, go to the following URL:

https://www.facebook.com/samsungsupport?sk=app_158125230916392

If you have a Twitter account, go to the following URL:

http://twitter.com/#!/samsungsupport

Having a model number, serial number and a transaction number handy ahead of time will be helpful.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=380520

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We regret to inform you that the Apple OS is not officially supported by AllShare.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. We cannot guarantee this app will work just fine with these products. However, there is no harm in downloading the app to see if it works since it costs nothing. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. Here's an article that may answer your question:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409421&modelname=HT-EM45C

Thank you for being a Samsung customer!

The Samsung Online Support Team