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Customer Questions & Answers for
HT-E5500W

Customer Questions & Answers:
67 Questions
 | 
68 Answers

Questions & Answers for samsung HT-E5500W

Question

I just assembled my HT E5500W home theater. However, the center front speaker does not work. When I did the test for sound, nothing came out .

any suggestions. Perhaps, either the center speaker is defective or the wire connecting the center speaker to the receiver is defective????any way to find out which???
asked 2 years, 2 months ago
Gary72
California, USA
on HT-E5500W
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Did you get this to work? When I assembled my unit I did notice that the input connections for the front/center/sub speakers do not snap in, they just push in without much retention. I would hook them up and by time I put the unit in place one of the connections would come loose. Had to be pretty ginger with it but it worked out. Let us know what you found the problem to be with your speaker.
answered 2 years, 1 month ago
Fsugrad98
Lakeland, FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390720&modelname=HT-E5500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Remote Control codes for Vizio TV's

I couldn't find any codes to setup the Remote control that came with the HT-E5500W to work with my Vizio tv. the tv is only 3 years old so it should work with your remote.

Thank you,
Jim H.
asked 2 years, 5 months ago
coyotesw
Albuquerque, New Mexico
on HT-E5500W
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Jim,

After some additional research online, I found this on Vizo's website.

Here is a list of remote control codes that may enable your remote control to work with your VIZIO TV.

3 Digit codes: 004, 502, 627

4 Digit codes: 0178, 1758, 0128, 1017

5 Digit codes: 10864, 01376, 00476, 00810, 00276, 01187, 01254

VIZIO also offers a line of universal remotes controls that come pre-programmed for your VIZIO TV. See our V.U.R. series of remotes controls in the accessories section of this website.
answered 2 years, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We have researched this and the only available universal remote codes available for the HT-E5500W are listed on page 14 of your product manual.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/HT-E5500W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Under the Home->Function. How do I change the name of the audio/video input source, e.g. hdmi->sat

asked 2 years, 2 months ago
btek770
Reno, NV, USA
on HT-E5500W
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Samsung - I think the question is how do I rename the input Sources. I have HDMI1 connected to my WD Live Hub and HDMI2 is connected to my Raspberry PI. Instead of HDM1 & HDMI2, I'd like the Inputs to be named "WD Live" and "RaspPi"
answered 1 year, 11 months ago
chonsp
+1point
1out of 1found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the instructions on page 38 of your product manual. If the product manual is not handy, you can refer to this PDF copy.

http://downloadcenter.samsung.com/content/UM/201207/20120702190836651/02434A_HT-E5500W_ZA_CMS_03_0702.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

what USB wireless keyboard/mouse are compatible with the HT-E5500W?

The manual does not indicate which brands or models are compatible. This would be very useful information.
asked 2 years, 5 months ago
Marktt
Colorado, USA
on HT-E5500W
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, there is currently no Samsung keyboard being produced that is compatible with this model. The only wireless keyboard model being produced is compatible with certain models in the 2012 TV line.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-5points
0out of 5found this answer helpful.
Question

Speaker wires

I wanted to move the speakers further away from the TV (and around a door opening). How long can the speaker wires be? And can I buy longer wires from Samsung?
asked 2 years, 4 months ago
Aristotle
Bergen County, NJ
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The speaker wires are 10 feet. You can take any kind of speaker wire and twist it on the end of the Samsung wire.
answered 2 years ago
whatchaholdin
Greenville, SC
0points
0out of 0found this answer helpful.
Question

How can I get the Smart Hub Users Manual?

I can´t find t he Smart Hub Users Manual through your weg page.
asked 2 years, 4 months ago
Berna
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Go to Samsung.com website, Click "Support", Enter "Product Number" in search field, then download manual for Set.
answered 2 years, 2 months ago
TonyGi11
Mt Vernon, NY, USA
-1point
0out of 1found this answer helpful.
Question

Why Can I not open the web browser?

I have tried to open the web browser apps Icon, but it say "You do not have enought memory to download this Application". I have not additional applications, just the "Recommended Apps (top bar)". The same issue when I attempt to open the "Samsung Apps" icon. The Smart Hub detail say: "Memory Usage: 268.21MB/268.21MB". WHY?
asked 2 years, 4 months ago
Berna
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This is weird. Something is stuck in memory. Try opening each and every app on the bar. This may load new versions of them and free memory in the process. Wild guess, but it may work.

Another option (and popular): reboot. Just unplug it from the power and plug it back in.
answered 2 years, 4 months ago
Aristotle
Bergen County, NJ
0points
0out of 0found this answer helpful.
Question

TV and Home Theater Connections

I purchased an HT-E5500W home theater and a UN55ES8000F Samsung TV. What is the best way to connect the two, so that I can use only one remote? I have a Tivo DirecTV receiver (uses HDMI) and an older DVD RW player that uses only component connections.
asked 2 years, 4 months ago
Aristotle
Bergen County, NJ
on HT-E5500W
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
The HT-E5500 Will connect your UN55ES8000F Samsung TV and your Tivo DirecTV receiver fine via the HDMI inputs on the HT-E5500, they're are three on the rear which are selectable via the remotes TV source button. If your older DVD RW has and Optical Output and Audio Outs, the HT-E5500 will accept it, but not the component cables. Those are RGB video outputs for Component Video, the RCA connectors on the HT-E500 rear are for Audio.
answered 2 years, 2 months ago
TonyGi11
Mt Vernon, NY, USA
-1point
0out of 1found this answer helpful.
Question

how do I make the Allshare play my playlist selections continuously? As it stands now i have to select and hit enter for each song I'd like to hear.

asked 2 years, 4 months ago
joyous57
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Unfortunately, you can only play to one file at a time. We apologize for any inconvenience.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I use the home theater speakers while watching TV or using Xbox?

I'm not sure of the correct way to hook up my system so that the home theater speakers can be used when watching regular TV or gaming as opposed to just watching a blu ray disc or other content through the blu ray player. I have an Xbox, cable box and this blu ray player all connected directly to my TV using HDMI cables. Do I have to go from the cable box to the blu ray player and then from the blu ray player to the TV? Same with the Xbox, do I have to go from the Xbox to the blu ray player to the TV with the HDMI cables? Please explain the correct way to connect my components so I can use the home theater speakers while gaming, or watching regular TV.
asked 2 years, 3 months ago
rdrunner
Las Vegas, NV, USA
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend that you review pages 16-21 of your product manual for an overview of how to connect the home theater to your TV and other components. If your product manual is not handy, we recommend you look at the following PDF:

http://www.samsung.com/us/support/owners/product/HT-E5500W

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

I do not get any sound from my tv when the E5500w is off. How should I wire the tv, cable box and home theater so I can watch tv when e5500w is off?

asked 2 years ago
Fried
New Jersey, USA
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You likely have the TV's audio set to mute or external, depending upon the model. Please consult the manual for your TV. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I listen to cable TV through the surround sound speakers?

I want to watch cable TV but have the sound come through the surround sound speakers. I have setup the system using the recommended HDMI setup as outlined in the manual. All other functions seem to work properly, however, cannot seem to figure out how to listen to cable TV through the system.

Please do not just refer me to the manual "pages 16-21" like how you have answered other similar questions... I have read those pages extensively and have followed all directions... it's still not clear how to listen to cable TV.
asked 1 year, 11 months ago
FadingSamsungCustomer
Binghamton, NY, USA
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We suggest you connect the cable box into the home theater via HDMI and use pass through connecting the home theater via HDMI to your TV. Here's an article that answers this in greater depth: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416075&modelname=HT-E5500W&modelcode=HT-E5500W%2FZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

connect keyboard

how do you connect a wireless keyboard
asked 2 years, 5 months ago
petesjca
san jose
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On page 28 of your manual, it says the following:

You can connect a wireless USB keyboard or mouse to the USB port on the front of the product.

Keyboard Settings: Lets you configure a wireless USB keyboard connected to the product. Please note that you can use the keyboard only when a QWERTY keyboard screen or
window appears in the Web Browser.

Mouse Settings: Lets you configure a wireless USB mouse connected to the product. You can use the mouse in the product's menu in the same way you use a mouse on your PC.

To use a mouse with the product's menu:
1 . Connect the USB mouse to the product.
2 . Click the primary button you selected in Mouse Settings.
The Simple Menu appears.
3 . Click the menu options you want.

NOTE: Depending on the model of the USB HID keyboard and mouse may not be compatible with your product. Some HID keyboard keys may not work. Wired USB keyboards are not supported. Some applications may not be supported. If a wireless HID Keyboard does not operate because of interference, move the keyboard closer to the product.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I set the date & time on the Blu-Ray Smart Home Theater System

asked 1 year, 9 months ago
audjharris
Birmingham, AL
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can go here: Home screen > Settings > System > General. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Certain software apps will not allow me to delete them; i.e. kids programs. How do I delete?

asked 1 year, 8 months ago
sunfarmer
Colorado, USA
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6745&prd_ia_cd=N0000461&map_seq=89931

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Enter text

How do I enter text on the web browser?
asked 2 years, 3 months ago
Kwboyd
Virginia, USA
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Using your arrow buttons, move the cursor on the screen until you have 'clicked' on the appropriate area. A keyboard should display itself. Using the arrow buttons, type out what you'd like.

Alternatively, you could use an HID-compliant, USB keyboard. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Disc Tray will not open

After turning on the player, it runs through the load cycle, then displays: "Stop." On the TV, I see all the icons but cannot access any because it tells me, "Please close the Disc Tray," whenever I attempt to activate one...but the tray is closed.

Note: The player does open the tray after a waiting period of 24 hours or more. I can get one disc playing but then cannot open the tray again for another 24 hours.

Thank you for any help!
Jim
asked 1 year, 7 months ago
Jim99123
Maryland, USA
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We’re very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

rear speakers

How do I get stereo signals to play on the rear channels?
asked 2 years, 2 months ago
scrayton
Laguna Beach, CA
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you press the Sound Effect button on your remote and then use the Up or Down arrow buttons until Dolby Prologic II is displayed on the LCD screen of the home theater. You should then use the Left or Right arrow buttons to cycle through the choices until Matrix or Prologic appear and select the one you prefer. There is a full description of these and the other simulated sound settings on page 48 of your product manual. If you manual is not handy, you can reference this PDF copy.

http://downloadcenter.samsung.com/content/UM/201207/20120702190836651/02434A_HT-E5500W_ZA_CMS_03_0702.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

when in any mode except cable or FM, (inc set up function) the unit kicks me into an audio input prompt. The unit is unusable due to this behavior.

I am trying to connect a Comcast cable box (HDMI out) to the HT unit (HDMI in, then HDMI out) to my LG tv (HDMI in). Essentially, this is an HDMI pass-through feature of the HT unit. Comcast says the cable box supports this feature. My issue is, the HT unit will not stay on any function for more than 1-2 seconds before it kicks me back to an on-screen (and HT display "D. IN") digital audio input prompt. I have used an optical audio cable to comply without effect. I have spent an hour with Samsung help and a half-hour with Geek Suad help without resolution. I have also swapped HT units at BestBuy and had the same problem with both.
asked 1 year, 3 months ago
BatP
Florida, USA
on HT-E5500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you disable Anynet+ on the home theater.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Connect with my cell phone

Hello!, I have an android phone, Samsung Galaxy y Pro...

It would be great if I could connect my cell phone with my bluray, use it as a keyboard for the internet stuff, or play media stored on my phone...

what App is there available, if any?
asked 2 years, 1 month ago
claussteg
on HT-E5500W
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Samsung does have a Remote Control app for smartphones, but it only works for specific models. We recommend you open the link below and click on MORE in the Description area for more info.

https://play.google.com/store/apps/details?id=com.samsung.remoteTV

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
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