Hello and thanks for reaching out!
It appears we need to do more troubleshooting. We also need more information on your devices as far as the carrier for your device and the model number of the BluRay player please reach out to us on Fb or twitter, you can also contact 1-888-987- 4357. Look below for our links to support.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm
answered 1 year, 6 months ago