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See all Samsung Questions and Answers Blu-ray Systems Q & A

Customer Questions & Answers for
HT-E4500

Customer Questions & Answers:
25 Questions
 | 
23 Answers

Questions & Answers for samsung HT-E4500

Question

How do I change the audio format from PCM to Dolby Surround

asked 2 years, 6 months ago
SoMdBelle
Maryland
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In Settings choose Audio then choose Speaker Selection in the drop down menu choose TV Speaker then scroll down to Digital Output and make your selection.
answered 1 year, 10 months ago
Techhandy
Lynnwood, WA, USA
0points
0out of 0found this answer helpful.
Question

Are there any extension cables for the surround sound speakers?

In the living room I am locating the system, I need about 20-25 feet extra for the speakers to be on the back. Since the cables have a plug at one end and the other end is already inside the speaker, need to know if extension cables are available for these speakers.

Thanks
asked 2 years, 2 months ago
Anonymous
San Juan, Puerto Rico
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If the provided speaker wiring is not long enough, you would need to purchase additional wiring that is of the same gauge from your preferred electronics retailer.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-6points
1out of 8found this answer helpful.
Question

Connect Samsung S3 with BluRay to Stream and Contol Music

How do you connect the Samsung S3 with the player to AllShare Play? I see my computer (Not Samsung Product) connects fine, to both the player and my phone. The 2 samsung products don't see each other (phone and blu ray player). I've tried searching nearby devices and the player doesn't show up.
asked 1 year, 10 months ago
mhanley05
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

It appears we need to do more troubleshooting. We also need more information on your devices as far as the carrier for your device and the model number of the BluRay player please reach out to us on Fb or twitter, you can also contact 1-888-987- 4357. Look below for our links to support.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 10 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

I can't access any apps or services thru the Smart Hub?

Can't access Pandora, Netflix or any apps.
asked 2 years, 5 months ago
Babylove670
Saipan
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for the inconvenience. Have you tried a factory reset yet? If not, press and hold the 5 button on the front panel for 5 seconds or more. All settings will revert to the factory settings.

If the problem persists, please call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What is the remote control code for direct tv remote #RC65R

Direct TV gave me 10812 and other codes on thier system but none have worked. Thank you for your assistance. Jack <><
asked 2 years, 3 months ago
NGMJACK
North Ga. Mountains
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. If you have a universal remote from another manufacturer and you want the code number to use on that remote to operate a Samsung product, you must contact that manufacturer for the code number. Samsung cannot provide the codes for other manufacturer's remotes. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Are the rear speakers wireless

Are the rear speakers wireless? How do I set them up?
asked 2 years, 2 months ago
JVtook
Raleigh, NC
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, this model does not have wireless rear speakers. Our wireless model home theaters have a W at the end of the model number to indicate wireless speaker capability.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why do some songs on my computer playlist fail to appear?

Only about 1/3 of the songs on the playlists on ITunes on my computer show up in AllShare Play. The number of songs that are available in AllShare changes (always seems to reduce) without any changes to my ITunes playlist.

At first I thought the problem was because none of the AAC files would play, so I used ITunes to create MP3 versions. That seemed to work at first, but songs keep disappearing from my AllShare playlist.

If anyone has experienced this and has suggestions please let me know. Thanks.
asked 1 year, 11 months ago
louley
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we're unable to support iTunes questions as that is an Apple product. Please contact Apple over its forums as there may be a solution there. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

How to connect the system to my wireless Router?? Must I have the Samsung LAN adapter connected to my Blu-Ray 3D system?

asked 1 year, 10 months ago
Cindy33
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Yes, you will need the wireless LAN adapter, as this model does not offer a built-in wireless connection. The adapter you need can be found on the following website.

http://www.samsungparts.com/Products/Parts_and_Accessories/HT-E4500/ZA/Default.aspx

Once you have the wireless LAN adapter and it connected to the home theater system, you can refer to the following support article for instructions on setting up your wireless connection.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409430&modelname=HT-E4500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Apps on the hub will not connect to internet. Is there a server problem?

asked 1 year, 8 months ago
Anonymous
Columbus, OH, USA
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We apologize for the inconvenience this has caused you. We have been informed that Smart Hub connectivity issue seems to be resolved. Please power cycle your TV and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why cannot we get sound through the center and L & R surround speakers

and why is the audio not in sink with the sound?
asked 2 years, 5 months ago
bmwdaniels
Anderson, SC, USA
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following troubleshooting article on "How to Connect Your Speakers"

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390720&modelname=HT-E4500&modelcode=&session_id=PGMywJJ4LGBTqNTcmWhV70yvQ810ZH6hWr4jkmQ2j6FV2DysQg6R%211005328399%21-581493343%211338395826315

If you need additional guidance, we suggest you refer to your product manual for the section labeled "Connecting Your Speakers" that should begin on or around page 15. You can also refer to this digital copy of the manual if you prefer.

http://downloadcenter.samsung.com/content/UM/201205/20120514191559276/02433A_HT-E4500_ZA_03_0418.pdf

Regarding the audio sync issue, you'll need to go into Settings menu from your Home Screen once you've gone through the initial setup process. Select Audio and there will be an option for Audio Sync. Once selected, you will be able to adjust the audio threshold from 0-300 miliseconds and this should help you get your audio in sync with your video.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/HT-E4500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do I connect Facebook on my Smart hub??

asked 2 years, 4 months ago
Spoons
manchester
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please make sure that the TV has a network connection. Here's an article on how to do that: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409420&modelname=HT-E4500

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can you change the back ground on the smart hub?

my hub looks as though it has options or be able to but all i have is a blue water and black are there any other options im just not aware of?
asked 2 years, 3 months ago
Anonymous
Madison, WI, USA
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have consulted our resident home theater expert and she indicates that the default (blue water) and black skin are the only two options at this time.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Mouse/Keyboard does not work with Netflix

Why wont the keyboard and mouse work with netflix through Smart hub?
asked 2 years, 2 months ago
floggerSG
on HT-E4500
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We apologize for the inconvenience. Please contact the app developers to request that they add this functionality. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can you search the web from this player?

asked 2 years, 2 months ago
porrata
Indiana, USA
on HT-E4500
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Yes, if you go to the web browser, enter your favorite search engine into the address bar, and you'll be able to search from there. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

My MLB.TV account no longer lists Today's Games. How can I fix this?

I unlinked it then re-linked it but it didn't change anything. I can go to yesterday's games and other previous dates but cannot access the current day's games.
asked 2 years, 2 months ago
RonaldReagan
Sonora, CA 95370, USA
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can try resetting your device:

1) Turn on 3D AV Receiver

2) Remove all discs

3) Wait until the front displays "no disc" and then press stop on your remote until the display reads reset.

You can then go through a setup your player again. Note: this may not fix your issue, as the app is not developed by Samsung, and it will remove all the settings you previously had placed on it.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

my center speaker no longer works

The speaker was working correctly, then I heard a noise and it immediately stopped working. No one was near the area at that time. I detached and reattached the speaker cable and saw no difficulties in the cable itself, to no avail. Please help!
asked 2 years, 2 months ago
DrC83012
Bay Minette, al 36507
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. Based upon your description, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

where do I find the web browser app

I just installed my brand new 5.1ch blu-ray HT-e4500. Everything works fine, but the web browser app is not installed and I cannot find it in the samsung apps (in Smart Hub). Can anyone tell me where to find this and install it on the blu-ray?
asked 1 year, 11 months ago
guss74
San Diego, CA, USA
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. There browser app comes as a pre-installed app on certain systems. Unfortunately, this system doesn't feature it. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

how to get tv sound through home theater

We have charter cable box. want to get tv sound to go through home theater speakers. Can this be done.
We have a dvd blue ray unit in this mix also.
Charter cabel box
Samsung LED tv
dvd - blue ray
5.1 dobey speakers
asked 1 year, 11 months ago
nbeausoleil
Wausau wisconsin
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=415460&modelname=HT-E4500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Getting not connected to wired network when it is connected. Why?

The blu ray player is wired to the router. I unplug the wire from the player and connect it to a computer and it is connected. So the network is not the problem. What can be the problem? It states that there is no wired connection while there clearaly is. I tried rebooting the player and the router. Still nothing. It is simply not recognizing the connection. WHY?
asked 1 year, 10 months ago
Rockstbill
Hudson, Ohio
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend that you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409432&modelname=HT-E4500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Cannot get the smart hub to connect to the internet

I purchased a samsung lan adapter and it finds the wireless router but will not connect even though i entered the security code... i know the code is correct because my son's laptop and my wii can connect but the samsung home theater will not
asked 1 year, 9 months ago
Anonymous
Penfield, Ny
on HT-E4500
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409421&modelname=HT-E4500

If the issue persists, we recommend you perform a hard reset of the unit:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416296&modelname=HT-E4500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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