Looking for Answers about samsung HT-E4500?

Thank you for contacting Samsung. Yes, if you go to the web browser, enter your favorite search engine into the address bar, and you'll be able to search from there. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. There browser app comes as a pre-installed app on certain systems. Unfortunately, this system doesn't feature it. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409421&modelname=HT-E4500

If the issue persists, we recommend you perform a hard reset of the unit:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416296&modelname=HT-E4500

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The Samsung Online Support Team

Thank you for contacting Samsung. Press the Sound Effect button on your remote for the home theater. Use the directional up and down buttons until you get to 'Dolby Pro Logic II'. And then use the right and left buttons to change to 'Prologic'. Thank you for being a Samsung customer!

The Samsung Online Support Team

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We recommend you review the following support article for more info on connecting the home theater system to your TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=415460&modelname=HT-E4500

For a list of products that the QWERTY remote supports, please open the following link:

http://www.samsung.com/us/video/tvs-accessories/RMC-QTD1AP2/ZA-compatible

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The Samsung Online Support Team

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We recommend you review the following troubleshooting article on "How to Connect Your Speakers"

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=390720&modelname=HT-E4500&modelcode=&session_id=PGMywJJ4LGBTqNTcmWhV70yvQ810ZH6hWr4jkmQ2j6FV2DysQg6R%211005328399%21-581493343%211338395826315

If you need additional guidance, we suggest you refer to your product manual for the section labeled "Connecting Your Speakers" that should begin on or around page 15. You can also refer to this digital copy of the manual if you prefer.

http://downloadcenter.samsung.com/content/UM/201205/20120514191559276/02433A_HT-E4500_ZA_03_0418.pdf

Regarding the audio sync issue, you'll need to go into Settings menu from your Home Screen once you've gone through the initial setup process. Select Audio and there will be an option for Audio Sync. Once selected, you will be able to adjust the audio threshold from 0-300 miliseconds and this should help you get your audio in sync with your video.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/HT-E4500

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The Samsung Online Support Team

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We have consulted our resident home theater expert and she indicates that the default (blue water) and black skin are the only two options at this time.

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The Samsung Online Support Team

Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. Based upon your description, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=415460&modelname=HT-E4500

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. We recommend completing a hard reset on your device: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=416296&modelname=HT-E4500&modelcode=HT-E4500%2FZA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team

I'm very sorry for the inconvenience. Have you tried a factory reset yet? If not, press and hold the 5 button on the front panel for 5 seconds or more. All settings will revert to the factory settings.

If the problem persists, please call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Thank you for contacting Samsung. If you have a universal remote from another manufacturer and you want the code number to use on that remote to operate a Samsung product, you must contact that manufacturer for the code number. Samsung cannot provide the codes for other manufacturer's remotes. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

Based on our research, this model does not have wireless rear speakers. Our wireless model home theaters have a W at the end of the model number to indicate wireless speaker capability.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. Unfortunately, we're unable to support iTunes questions as that is an Apple product. Please contact Apple over its forums as there may be a solution there. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

Yes, you will need the wireless LAN adapter, as this model does not offer a built-in wireless connection. The adapter you need can be found on the following website.

http://www.samsungparts.com/Products/Parts_and_Accessories/HT-E4500/ZA/Default.aspx

Once you have the wireless LAN adapter and it connected to the home theater system, you can refer to the following support article for instructions on setting up your wireless connection.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409430&modelname=HT-E4500

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We apologize for the inconvenience this has caused you. We have been informed that Smart Hub connectivity issue seems to be resolved. Please power cycle your TV and try to access Smart Hub again. If the issue persists, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Please make sure that the TV has a network connection. Here's an article on how to do that: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409420&modelname=HT-E4500

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Thank you for contacting Samsung. We apologize for the inconvenience. Please contact the app developers to request that they add this functionality. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. You can try resetting your device:

1) Turn on 3D AV Receiver

2) Remove all discs

3) Wait until the front displays "no disc" and then press stop on your remote until the display reads reset.

You can then go through a setup your player again. Note: this may not fix your issue, as the app is not developed by Samsung, and it will remove all the settings you previously had placed on it.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung.

We recommend that you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409432&modelname=HT-E4500

Thank you for being a Samsung customer!

The Samsung Online Support Team