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after 9 days of owning HT-EM35 why does this unit have glitchy playback?
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Q&A home Blu-ray Systems Q&A
HT-D6500W

Customer questions and answers for
HT-D6500W

Customer questions and answers:
145 Questions
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40 Answers

Customer questions and answers for samsung HT-D6500W

Question

HOW DO I GET SOUND THRU THE REAR WIRELESS SPEAKERS

THERE IS SOUND THRU ALL OTHER SPEAKERS. NONE THRU THE REAR. HAVE THE TX CARD CONNECTED AND ALSO TRIED THE 0135 CODE AND STILL NO SOUND. NO SOUND WITH SOUND TEST. THE RECIEVER IS THE SWA-5000
Tags: troubleshooting
asked 1 year, 8 months ago
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TILLS
on HT-D6500W
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
with the unit off, plug in tx card in the back of the unit. make sure the label 'wireless' is facing up. plug in the wireless receiver module and plug the speakers in it. turn it on.
answered 1 year, 7 months ago
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jarheadjody
Ohio
-1point
0out of 1found this answer helpful.
answer 2
Make sure that what you are watching has 5.1 surround sound, depending on what you are streaming, it might not be outputting 5.1 hence no rear speakers.
answered 1 year, 4 months ago
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criple15
-1point
0out of 1found this answer helpful.
answer 3
I am having the same problem. I get rear speaker sound after the unit has been turned off, only if I unplug the rear speaker unit, replug it, pull out the tx card and reinsert it, then power it all up again. Doesn't seem like it should work that way, but it does. I have to pull the tx card and reinsert each time the system has been turned off, to get rear speakers going.
answered 1 year, 4 months ago
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Skipchicago
0points
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Question

How to listen to TV through home theater system?

I have a Samsung Home Theater HT-D6500 and a Samsung SmartTV 40D6000 LED. I do not have cable TV and listen to TV via antenna. I cannot figure out how to listen to TV with the home theater speakers. I have 4 HDMI cables available.
asked 1 year, 8 months ago
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joeseventynine
ohio
on HT-D6500W
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you have a cable box, connect the left and right audio outputs from the cable box, to the Aux inputs on the home theater system. Or, connect the output audio from the TV, to the Aux inputs of the home theater system. Then when watching TV, choose Aux as the source.
answered 1 year, 7 months ago
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DR1Pilot
TN
0points
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answer 2
Or if your TV or cable/sat box has an optical audio output, use an optical cable (fiber optic) to connect them. It's a simple single connection, and provides the best quality audio.
answered 1 year, 4 months ago
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Phoneboy101
USA
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0out of 0found this answer helpful.
Question

How to play computer through blue ray?

asked 1 year, 8 months ago
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ben2016
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Actually u can have control of full computer, but if u install Allshare software in computer and both bluray and computer under same wifi. U can access all videos/audio/photos of computer..
answered 1 year, 4 months ago
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contact2praveen
rocky mount
+1point
1out of 1found this answer helpful.
Question

Why I can't download netflix at Samsung Apps in my HT-D6500W?

Tags: video
asked 1 year, 8 months ago
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mmarciano
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is already preloaded on the HT-D6500W
answered 1 year, 4 months ago
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cerberus60
+1point
1out of 1found this answer helpful.
Question

Does anyone else have a problem with the wireless rear speakers interfering with the Samsung wireless 3D glasses? What is the solve for this?

Tags: wireless rear speakers, 3d glasses
asked 1 year, 7 months ago
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AAJJ
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, I do have the same problem. I am assuming you are talking about Samsung wireless dongle. I have Samsung HT-D 6500 home theater system with wireless speakers and a connected TV with Samsung wireless dongle. My wireless speakers don't work if I use the dongle on my TV. I tried switching wifi channels with my router and all the technical stuff but it just doesn't work. I am using an ethernet cable now to get internet on my TV. No dongle, no wireless speaker problems.
answered 1 year, 5 months ago
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Robert81
0points
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Question

Can I play music CD's on the Samsung Electronics HT-D6500W Home Theater System?

asked 1 year, 7 months ago
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Srsue
Home
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, you can play store bought and burnt CDs on this unit.
answered 1 year, 6 months ago
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BKHAWK3
0points
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Question

Where do i connect the calibration microphone on the Samsung HT-D6500W?

asked 1 year, 5 months ago
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scanner
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is a flip down door on the bottom right of the unit, just below the volume controls. The input is located in there next to the USB port.
answered 1 year, 5 months ago
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JCchevy
0points
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Question

netflix app does not work, but all other apps do

tried to use netflix app and it says i don't have an internet connection. checked network status and it says i am connected with 5 bars. all other apps that require internet connection work fine. have tried to reset blu ray player to factory settings, changed timezone, uninstall and reinstall app, and nothing has worked. have read on other forums of similar problems with netflix app on samsung products. is there a fix for this?
asked 1 year, 4 months ago
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irwin361
on HT-D6500W
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1 answer
Answers
answer 1
I had the same issue for 2 days, and what I did was reset the the blu ray.I know you have stated that you have already did this, it took me three tries before getting netflix to work. Heres how I did it, I held the stop button on the player for 5 seconds and after the 5 seconds I still kept my finger on the stop button, in my opinion its more like 10 seconds than 5 but anyhow after keeping my finger on the stop button a screen popped up on the tv saying everything will be reset I then turned the power off and the back on then went thru the set up on the player again and after all was redone netflix was working.
answered 1 year, 4 months ago
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cerberus60
0points
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Question

Does this system have an AM/FM receiver?

asked 1 year, 3 months ago
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TheDago
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Has Fm only no Am
answered 1 year, 3 months ago
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cerberus60
Champaign,IL
0points
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Question

i bought the htd6500w and cannot get it to stay on H in 1 source. What can I do.

It is paired with the UN55D7000 and when I try to just watch TV it keeps going back to D as a source and will not stay on H in 1 upon startup. It does start that way by almost immediately switches back. Any suggestions.
asked 1 year, 8 months ago
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Anonymous
on HT-D6500W
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0out of 0found this question helpful.
1 answer
Answers
answer 1
I called tech support for the same issue. They told me to disable the anynet feature (Press menu to get to the main screen go to settings>System>Anynet+ (HDMI-CEC)) and the input that it is left on when turned off will be the same input it stays on when it turns back on. It defeats the purpose of purchasing a Samsung HT system to pair with a Samsung TV for the use of the Anynet+ feature...
answered 1 year, 7 months ago
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johnthelawnboy
+4points
4out of 4found this answer helpful.
Question

Smarthub does not display HBOGO option. Why

I can not find HBOGO service.
Tags: Networking/Apps
asked 8 months ago
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spammybeater
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's the list of compatible devices with that app: http://www.samsung.com/us/appstore/app/G00001472450-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

5.1 Channel Blu-ray 3D Home Theater System

Does the blu-ray player also support 3D movies?
If I buys this do I still need a 3D player?
asked 1 year, 7 months ago
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Hammam
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The blu-ray player does support and play 3D movies but you also have to have a 3D TV to watch them.
answered 1 year, 6 months ago
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bluerayviewer
Texas
0points
0out of 0found this answer helpful.
Question

I hear an echo from the rear wireless speakers.

When watching TV (cable)there is an echo coming from the wireless rear speakers. Is there a way to correct this?
asked 1 year, 7 months ago
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bahnburner
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Certain home theater systems have presets to mimic various environments (ie opera, stadium, etc.) which may cause such an effect. Check to see if you inadvertently selected such a setting.
answered 1 year, 5 months ago
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N1k0s
NJ
0points
0out of 0found this answer helpful.
Question

Audio issue/~3 seconds of silence

Occasionally, the audio will go silent for ~3 seconds. I have DirecTV (HDMI)-->HTS (HDMI)-->Samsung TV where all audio is handled by the HTS. I thought it was an issue with DirecTV, but the issue occurs when playing BDs/DVDs too. Any ideas?

This issue has been around 1+ year and HTS has latest firmware.
Thanks.
Tags: audio
asked 3 months, 2 weeks ago
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Anonymous
IL
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 2 weeks ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do you connect to the internet?

I am attached to wireless router but can't connect to the internet
asked 1 year, 4 months ago
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fletcher4
on HT-D6500W
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
In the menu settings Menu, networks you have to register you wireless network, I mean need to give user id and password. Hope if you already did that one still facing the problems. Check with wired network, if it is coming correctly then it is a problem of your Router.
answered 1 year, 4 months ago
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contact2praveen
rocky mount
-1point
0out of 1found this answer helpful.
Question

Problem getting the HT-D6500wza wireless rear speakers to connect to the main unit.

I have followed the provided instructions and correctly connected my TX card. The wireless unit is plugged in and the blue "link" led flashes for approximately 30 seconds. In that time, I turn on the main unit. However, the wireless unit does not connect and instead goes to the red "standby" led. This caused the musical calibration test to fail and I was unable to enjoy surround sound features.

How do I correct this issue?
Tags: ht-d6500wza, wireless speakers, not connecting
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asked 1 year, 4 months ago
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Davetherobotman
Milwaukee, WI
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would try and turn the unit off, unplug it from the outlet, wait a few seconds plug it back in, and see if the speakers connect after the unit is turned on.
answered 1 year, 3 months ago
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cerberus60
Champaign,IL
-1point
0out of 1found this answer helpful.
Question

can i program the remote to work with my tv

HT-D6500W with a UN55D6000SF tv
asked 1 year, 4 months ago
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johnmac43
Metairie, LA
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes it should, if your TV is a newer model, or you may have to search for the codes for your TV, check the owners manual for your TV.
answered 1 year, 3 months ago
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cerberus60
Champaign,IL
0points
0out of 0found this answer helpful.
Question

how do I connect computer to netflix?

Tags: netflix
asked 1 year, 3 months ago
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chilloutdani
Chugiak, AK
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
With a computer, you'd go directly to www.netflix.com and log-in. You wouldn't need the player to assist with that.

--HDTech
answered 1 year, 3 months ago
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MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Video library only shows 128 pages

I have more than 128 pages worth of videos. Is there a firmware update to expand this limitation or is there a setting to fix this?
Tags: miscellaneous, Networking/Apps, Video Image Playback, Connections & Setup, product specs
asked 7 months ago
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Chuckbo
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
Customer Avatar
Username 
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Buttons not working

The buttons are not working on the remote nor the receiver. I can turn it on and off on both the remote and receiver, but no other buttons work. I cannot control the volume or go to another input function. Also, I have no sound coming out of the speakers, but I do get a picture on the current input.
Any thoughts?
thanks,
Mark
Tags: audio
asked 2 months, 2 weeks ago
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mbenn300
on HT-D6500W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=342269&modelname=HT-D6500W

If the issue persists and you are unable to get the receiver to reset, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 2 weeks ago
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Username 
SamsungTech73
0points
0out of 0found this answer helpful.
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