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See all Samsung Questions and Answers Blu-ray Systems Q & A

Customer Questions & Answers for
5.1 Channel Blu-ray 3D Home Theater System

Customer Questions & Answers:
112 Questions
 | 
55 Answers

Questions & Answers for samsung 5.1 Channel Blu-ray 3D Home Theater System

Question

Can you purchase a Wireless Speaker Ready Accessory?

I was told by the sales person that an accessory could be purchased for the HT-D5500 to make the speakers work wireless?
asked 2 years, 7 months ago
auctions
Medford Oregon
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the model number for the additional wireless unit is the SWA-5000, and is explained on Page 21 of the owner's manual in the Connections section.

Thanks for your interest in Samsung products.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Would I need a wireless receiver to go along with the HT-D5500 to play the surround sound with cable or a ps3?

asked 3 years ago
jenniferjj48
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
No, you just need an Optical sound cable connected from cable box to your surround sound system and HDMI cable connected from PS3 to TV-HDMI input.
answered 2 years, 8 months ago
elmero1
us
0points
0out of 0found this answer helpful.
answer 2
No, just connect your optical sound cable from your cable box, which is located in the back to your surround sound system.
answered 2 years, 8 months ago
elmero1
us
0points
0out of 0found this answer helpful.
answer 3
I hooked an optical audio cable from the digital output on the tv to the digital input on the HT-D5500 and it plays all audio that would normally play through tv. I don't have a wireless receiver...
answered 2 years, 10 months ago
iceman238
0points
0out of 0found this answer helpful.
answer 4
yes
answered 3 years ago
wvansciver3
802333
0points
0out of 0found this answer helpful.
Question

How do I listen to my TV through my sound system?

I have a new samsung HT-D5500 and a new samsung un46d6000sf tv. I have setup both devices and they are connected with an HDMI cable. I can play a dvd and the picture shows on the tv. When I play the TV I would like to hear the sound from the sound system instead of the tv speakers. The two devices seem to see each other, but no sound comes out. Please help.

Thanks
asked 2 years, 8 months ago
esbjones1
Washington
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Ist run an optical Cable from TV to Blue Ray. On tv menu go to audio settings and scroll to speakers and select external speakers. Be sure to use the "Function/TV Source button on Blue ray remote and set to the "D-In" setting. Works for me and I have the same model TV and home theater.
answered 1 year, 9 months ago
jesso
Florida
0points
0out of 0found this answer helpful.
answer 2
Use an optical cable. Connect the optic cable wire from cable box to the samsung HT-D5500. Turn on the player and from the main screen press TV source "function" button on the remote, once. Then turn on the cable box. On the cable remote controller press the settings button and go to audio. Select the optical audio.
answered 1 year, 11 months ago
DZambrano
-1point
0out of 1found this answer helpful.
Question

what cable is needed to create theater sound through regular tv?

optical audio connecter
asked 2 years, 10 months ago
Anonymous
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The best way is to use the Optical cable for good quality theater sound.
answered 2 years, 8 months ago
elmero1
US
0points
0out of 0found this answer helpful.
answer 2
HDMI
answered 2 years, 9 months ago
Topcommdog
Hawaii
0points
0out of 0found this answer helpful.
Question

Connect my cable box to my home theater's BD player or my TV?

I have the HT-D5500/ZA Blu-Ray Home theater as well as the PN51E550D1FXZA Plasma Smart TV. I had connected my 3D cable box via high speed HDMI cable to my TV previously, before buying & setting up my HT-D5500/ZA Blu-Ray Home theater.
After setting up and testing my home theater setup yesterday I noticed that all 5.1 speakers sound great when playing a DVD or Blu-ray disc via the BD player, but only the right & left front speakers are active when playing Xfinity/Comcast cable content.
Is there something I need to change in order to get all 5.1 speakers to work with my cable box? I've tried changing the audio output settings on the cable box but both settings ('TV speakers' and 'stereo') failed to make any but the right/left front speakers active.
Should I be connecting my Comcast cable box's HDMI cable directly to the HT-D5500/ZA Blu-Ray component instead of the TV in order to achieve the full 5.1 speaker sound?

Thanks.
asked 1 year, 10 months ago
MisterShark
New Jersey, USA
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
One last thing. There is an audio option on your home theater that will allow you to simulate surround from a stereo (2-channel) signal. It's called Dolby ProLogic II. You can read more about it via the link below and on page 54 of your user manual.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00001319&fm_seq=1487

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

Depending on the cable box model, there may be a setting to set the audio to Digital, but you would need to refer to a user manual, telephone tech support or the vendor's website to see if that's offered on the model you currently use. DVDs and Blu-rays are pre-mixed in 5.1 surround sound to take full advantage of the original sound mix, but a lot of TV is still broadcast in 2.0 stereo sound. If you pay extra for HDTV programming, many of the channels that are broadcast in 720p or higher quality video typically offer a 5.1 digital audio signal. As for connecting your various devices, we recommend you connect your home theater via HDMI to your TV and Optical to your Blu-ray player. You only remaining option would be to connect your cable box via the component connection on the home theater.

For additional troubleshooting, please refer to the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=5792&modelname=HT-D5500

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How to change input to Optical Digital Out

I have a PS3 I am trying to connect to this device to route audio from the optical digital out (PS3) to the Optical Digital In (Blu-Ray device). I've toggled the settings but I cannot seem to figure it out. Can someone assist? I need to understand how to route the audio from the PS3 through the Blu-Ray player and still have the HDMI video to the TV from the PS3.

Thank you.
asked 3 years ago
Anonymous
American Fork, UT
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Use D IN output for the optical cable! You also need to go into the PS3 Menu System Settings to AUDIO---change the output to Digital Optical Cable,
answered 2 years, 8 months ago
xnfrcr
Janesville, WI
-1point
0out of 1found this answer helpful.
Question

Lost my Control

Is there a way to order a control for it? I had a a similar control but it's an older model, unfortunately it did not work
asked 2 years, 10 months ago
kachowdan
chicago
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I need a remote control for a HT-D5500,how much and where can I get it?
answered 2 years, 8 months ago
grover34
kingston Wa 98346
-2points
0out of 2found this answer helpful.
Question

can I connect the bluray player throught the cable box?

Our Samsung TV only has 2 HDMI cable connections in the back of the TV which is mounted on the wall and almost impossible to get to. Can I connect the player through the cable box using that HDMI connection?
asked 2 years, 10 months ago
kayisverybright
Indianapolis IN
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I do not think so. I connected my player to the TV via hdmi and connect my hd cable box to tv via hdmi. I use an optical cable from cable box to the player, for sound.
answered 1 year, 11 months ago
DZambrano
0points
0out of 0found this answer helpful.
Question

how do i get sound from the TV through blue ray system

both systems are Samsung
asked 2 years, 10 months ago
cmaneri1
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you have a set top box from cable company, you may need to purchase optical cable. If you do not have set top box from cable company, you can connect optical cable directly to you tv if it has optical port.
answered 2 years, 9 months ago
gwilli
-1point
0out of 1found this answer helpful.
Question

why wont blu ray disks play

model number ht-d5500 if i enter a blu ray disk it will not play the disk. blank black screen. if i push play or any other function button it will say "not available". I can then get the disk to work if i unplug the unit and plug it back in. after the anitial disk works any other disks will not. thank you
asked 2 years, 9 months ago
money1313
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Go to menu, select bluray, then insert disk.
answered 2 years, 9 months ago
Topcommdog
Hawaii
0points
0out of 0found this answer helpful.
Question

How can I adjust that the voices sound like they are in a tunnel and are overpowered by the music track when watching dvd/blu-ray media?

I have tried the setting that says it is for listening at low volumes... it doesn't help. I can switch to using the tv speakers and it sounds fine.
asked 2 years, 9 months ago
NDMC
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
What you are just experiencing is sound delay, that's why you hear sound in a tunnel. Easy way to fix this is by connecting an optical sound cable from your cable box to your surround sound system. bye-bye eco...
answered 2 years, 8 months ago
elmero1
us
0points
0out of 0found this answer helpful.
Question

how do you get the sound from you TV on the home entertainment system when your watching cable?

asked 2 years, 9 months ago
firegirl1021
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Let's rewired your system again. First, connect your HDMI cable in back of the surround sound system to HDMI TV input. Second, connect an Optical Sound cable from back of your Cable Box to back of surround sound system. If, you don't have an Optical cable available don't worry you can use component cables. In the back of cable box there are two AUDIO OUT jacks, connect the Red and White cables to AUDIO IN jacks Red and White to surround sound system.
answered 2 years, 8 months ago
elmero1
us
+1point
1out of 1found this answer helpful.
Question

HDI cable does not work

Why does the RCA jacks work but not the HDMI cable. Tried three different TVs and HDMI cables still does not work.
asked 2 years, 9 months ago
Doug59
Miami
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
try a different HDMI cable. could be defective.
answered 2 years, 8 months ago
dtvman
0points
0out of 0found this answer helpful.
Question

pandora log on greyed out

asked 2 years, 9 months ago
daviddb111
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I view pictures on my computer on the HT-D5500?

asked 2 years, 8 months ago
tritzer
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
HI, the easiest way (and the most flexible way) to do this is to use a function built into your ht-d5500 called DLNA. Currently the d5500 has the capability of being a DLNA renderer/play-back device. DLNA is a protocol and set of instructions which allow networked media devices to work with each other in a server/client/controller arrangement. In your case your PC will be the DLNA server (ie it has the photos, videos, music etc) on it that you want to play back on your TV (using your d5500 as the playback device). Since the d5500 has a built in DLNA function, you'll only need to set up your pc for DLNA server functions. You'll need a DLNA-capable app installed and running on your PC (fortunately a windows PC already has Windows Media Player as a DLNA-capable server/client (or use a different DLNA package from a multitude of sources - some are free and some are not). Many DLNA apps are available - some free and some are not. I don't use Windows Player since it tends to be a resource hog and is not as flexible as most third-party apps. A quick trip to wikipedia (search term - DLNA) will yield a ton of info on DLNA and a comprhensive list of DLNA apps. I have used Twonky, TVersity, Mezzmo, PLay-On and several others that all function very well. It seems the "pay-for" apps are a little more refined/mature than the free ones. Choose an app that will support all your streaming requirements (photos/video/music).

Once you have your DLNA App installed on your PC and configured to your liking (ie directory structure, security features etc), make sure your d5500 and pc are operating on the same network. You can verify this by checking the "network settings" selection in "setup" on your d5500. If the network connections are up and running and your DLNA app is running on your PC, go to the "My Devices" menu selection on your d5500 and you should see the DLNA server you installed on your PC, listed as an available device along with "USB - IPOD - etc" choices. Scroll up to the DLNA server name and press OK, you should now see a choice of music, video and photo. Scroll to whichever one you want to use, press OK and you should then see a list directories (if your media is stored in subfolders) or filenames that correspond to the media files stored on your PC. Simply select the appropriate folder name (or filename) and press OK and -Voila- , you will have access to your media stored on your PC. Using the DLNA approach, you can then use a central server (your PC, a NAS, your Smart phone, A laptop or Tablet) as a server for your media files - ie any DLNA compliant device can be used. It all sounds pretty complicated but is kind of fun and rewarding getting this stuff working together. DLNA is fairly new in the home media arena but it is now becoming a huge part of virtually ALL new media appliances (Cell Phones, TV's, Game boxes, PC's, Tablets, dvd/blu-ray players and a host of other products). Hope you can use this info and enjoty all the advantages of our DLNA-enabled world.
answered 2 years, 8 months ago
jcleveq
Michigan
+1point
1out of 1found this answer helpful.
Question

We need to know how to hook up our TV to the system so we can watch football games with the surround sound on, is this even an option?

We can't seem to find any information on hooking it up or setting it up so we can watch regular TV with the surround on.
asked 2 years, 8 months ago
lpnchic3
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
First you need a HDMI cable. Second connect the HDMI cable to output of Surround sound system then to your HDMI tv input. And third, don't forget to install your Optical cable from the Cable box to your surround sound system.
answered 2 years, 8 months ago
elmero1
us
0points
0out of 0found this answer helpful.
Question

Surround sound for tv

How do I make it so the surround sound actually play when watching the tv, and not jus the blue ray player?
asked 2 years, 8 months ago
Camelmenthols
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
First you need to buy an Optical cable and then install it in the back of your suround sound system after that in the back of your cable box, not your tv.
answered 2 years, 8 months ago
elmero1
US
0points
0out of 0found this answer helpful.
Question

internet

I turned on the system and all programs pandora, netflicks etc were gone
asked 2 years, 8 months ago
smarti1
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Home Theater system.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do I need a computer/wireless router to get Netflix on my new system?

asked 2 years, 8 months ago
Kuhlgal
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No, but it's helpful and much easier having wireless internet connection than connecting cables in the back of your surround sound system. If, you don't have wireless internet no problem, just connect your internet cable in the back of your system, where is the input jack located.
answered 2 years, 8 months ago
elmero1
us
0points
0out of 0found this answer helpful.
Question

How do I configure the system to provide sound from my TV?

TV signal is from Verizon Fios. Using optical from TV to Blu Ray
asked 2 years, 8 months ago
snny
on 5.1 Channel Blu-ray 3D Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try connecting your cable box (FIOS, as you noted) directly to the Home Theater system with the optical cable.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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