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See all Samsung Questions and Answers Home Theater Systems Q & A

Customer Questions & Answers for
5.1 Channel Blu-ray Home Theater System

Customer Questions & Answers:
164 Questions
 | 
72 Answers

Questions & Answers for samsung 5.1 Channel Blu-ray Home Theater System

Question

where to get user user manual and remote

i have a HTC6900WXAA blu-ray 5.1 home theatre...lost remote and user manual...where can i get them
asked 3 years, 2 months ago
doris5239
san diego
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can order a remote through Samsung and the manual can be download off of this website.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

3d dvd freezes

how many of you can't play some 3d dvds. I would like to start a class action lawsuit to get our equipment replaced or repaired. Firmware has not been updatted since 2010. If some of you purchased new players because of this problem I would like to know as well.

Let's make this Samsungs problem. they are not giving us the support expected when we purchased their products with our hard earned money.
asked 1 year, 10 months ago
Justin808
Honolulu, HI, USA
on 5.1 Channel Blu-ray Home Theater System
+3points
3out of 3found this question helpful.
3 answers
Answers
answer 1
i have a ct-6900w 3d blu ray home theatre system. it willnot play recent 3d titles like mib3, or abraham lincoln vampire slayer... it plays older 3d movies and all other blu rays fine. somethings a miss here! is a firmware update needed that has not been released yet or what? this is very frustrating,as i do not feel like i should have to replace my blu rayplayer already!!!!!!
answered 1 year, 8 months ago
drew71104
+3points
3out of 3found this answer helpful.
answer 2
I'm not sure if it's just 3D. Any blue ray I watch 80% (guessing could be 60-85) stops or skips around 45- 80 minutes.

If you do hear something, please let me know.
answered 1 year, 8 months ago
ncinsfl
South Florida
+2points
2out of 2found this answer helpful.
answer 3
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

How do I hook up my samsung HT-6550W 3/D Blue ray surround sound system when we watch cable tv

I bought a 65" samsung TV receiver and would like to be able to use my system to watch our cable tv and listen to music. By the way the picture is fantastic and it would be even better if I had the sound system as well.
asked 2 years, 8 months ago
jybarra7
Dubai, UAE
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
connect the player to the T.V. and the cable box with HDMI cables.
answered 2 years, 8 months ago
BinoYeti
0points
0out of 0found this answer helpful.
answer 2
You have to connect the blu-ray player to the cable box and to the T.V. then select the right source.
answered 2 years, 8 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

I cannot get the Wireless Surround Sound rear speaker to work.

I have followed the instruction. I cannot get the rear Wireless Surround Sound speakers to work. I have checked the wiring. I have checked that the wireless card is inserted correctly. I have checked the remote wireless unit and I have a Link Light.
asked 3 years, 10 months ago
Anonymous
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Make sure that the speakers are set on wireless. To do that you need to go to menu-setings-audio
answered 2 years, 8 months ago
crazyboy
0points
0out of 0found this answer helpful.
answer 2
Had the same issue, by manually resetting the unit (small button, w/ a paper clip), it worked immediately.
answered 3 years, 3 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

need tv code

I have a vizio V0420E HDTV but the book does not have the code for it. Please send ...

thank you,
Greg
asked 3 years, 9 months ago
gregattaway
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Not all manufactures will have codes that are represented in the owners manual. We offer the codes for a large array of television manufacturers, and while we are able to offer a wide selection, not all manufacturers or all products will be available.

In this case this particular manufacturer is not supported, as codes are not available in the manual.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When Allshare is engaged, unit swithes from HDMI 1 to D1 when unit powered on, sometimes multiple times.

asked 3 years, 9 months ago
DWN10
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That is because the default for Allshare is D1. The only way to stop that is to disconnect Allshare or just hit the source once or twice.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

6900W setting up wireless rear speakers

Trying to set up my new home-theater system with wireless rear speakers... 6900W... however, the manual seems to indicate that the speakers have to be connected to wireless box. What am I missing, as that would defeat the purpose of them being wireless? Thanks, ann.
asked 3 years, 8 months ago
Annie96
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Your are reading the manual correctly. They are wireless, their is no wire connecting the rear speakers to the main system, just to the sending and receiving wireless box.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

When i turn my samsung TV on, the Home Theater switches from the HDMI port to "D. In"

When i turn the samsung tv on the Home Theater switchs output.... how do i keep it from doing that?
asked 3 years, 8 months ago
MikeInBR
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I called Samsung about this too and they said that I needed to disengage (turn off) Anyshare - I think that was what it was called. After I did that, then whatever output I was last using (say, HDMI 2) when I turn the unit off is the output that it defaults to when turned back on. Hope that helps.
answered 3 years, 7 months ago
alisbender
+1point
1out of 1found this answer helpful.
Question

cannot stream Netflix with my c6900 BD player - get near-constant restarting

connected wirelessly through a NetGear WNDR3300 router (2.4 Ghz wireless N) to TimeWarner Cable cable modem cannot stream Netflix even though Samsung speed test shows better than 1.5 Mbps. (Xbox running at a different time on the same connection (same router and cable) runs Netflix fine. Current souftware installed on BD player. How can I get it to work?
asked 3 years, 6 months ago
ladaniel
Raleigh, NC
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have the same problem. Netflix works on our PCs and Playstation, but is downright unbearable on Samsung Home Theater. Netflix says my connection is slow, and when I run the Samsung speed test, I do get a much lower reading than when I do a speed test on my PC. My guess is the Samsung internet interface is junk.
answered 2 years, 11 months ago
TB1234
0points
0out of 0found this answer helpful.
Question

What is the IR Code for the HT-C6900W

In setting up my new SAMSUNG System I am unable to locate an IR Code for my HT System. It is not in any of the documentation and not available from the remote manufactor. They all say (remote, cable company, TIVO) that SAMSUNG needs to provide the code.
asked 3 years, 6 months ago
michael46
Marco Island, FL 3414
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The codes assigned by cable company, satellite company, or other devices are signed by the remote manufacturer. They assign different numbers for different products. We don't have access to the codes or how they are organized.

One other option to consider is a Logitech Harmony remote, as they have many of our code banks stored and update the remote control for new devices as they come out. Since most devices don't update as new products come to market, this may be an option worth considering.

--HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

HTC6900W?

I just purchased a home theater system earlier today and connected it to our Samsung TV model LN52B630. Sounds amazing and enjoying it greatly, but we've come to a problem. Would like to be able to switch from 5.1 to TV speakers too. We have tried to turn HDMI audio on, but it will not stay on. You can't just turn the receiver off because it turns the TV off too. We figured out how to disable Anynet, but it turns back on after turning the tv off and then back on.
asked 3 years, 5 months ago
Allycat
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry I'm answering this is from 20 months ago.

I'm not an expert with AnyNet, but I have a suggestion.

Make sure the TV and the Receiver or Player is not on AnyNet.

In my experience sometimes devices make other devices do things they souldn't. If the Anynet is still on te Receiver/Player it may be telling the TV to do the same.

Hope this helps.
answered 1 year, 8 months ago
ncinsfl
South Florida
0points
0out of 0found this answer helpful.
Question

Preset audio

Is there a way to add Audio presets to the remote? I.e., late at night I don't want bass loud whatsoever. It would be nice to press a button instead of manually changing it every time.
asked 3 years, 4 months ago
Jb0078887
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Nope.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

My HTB-C6900W/XAA claims to be running firmware version 1013.2, but the highest version on the website is 1011.4.

Is this a concern? If it is, how do I rectify the problem and get on a correct firmware?
asked 3 years, 4 months ago
Dralok
USA
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

I ran my AT&T U-Verse cable through this product and to my Panasonic Plasma through HDMI.

Is there a way to set my Home Theater to default to the TV setting, rather than having to go through the inputs every time the power is turned on?
Also, I was told this product will convert 2D TV to 3D for me to watch on my 3D TV. Is this true? And if so, where is that setting?
asked 3 years, 4 months ago
georgel5656
Birmingham, AL
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Turn of the Allshare for the input to stay on the one you want. No that is not true the media content has to be in 3-D and your T.V. has to be a 3-D T.V.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

How can I watch Netflix?

asked 3 years, 4 months ago
jconole
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Select the Internet/T.V. Icon, you will see Netflix is the first selection in the menu. You also need a subscription to Netflix's.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

Do I need a router if I want to use the Netflix app?

I have the 3D home theatre, (6500) I have a LAN stick already. Do I need a router for the downloading of netflix?
asked 3 years, 3 months ago
dsimon
California
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You will need a router if you want to use the Netflix app wirelessly with a Samsung Netflix-enabled home theater system.

The player will support both the wired and wireless connection. While the WIS09ABGN Samsung LinkStick allows the Blu-ray player to be wireless, it still needs to connect to a wireless connection in your network to connect to the Internet. This is done by using a wireless router.

If need further assistance considering a home network, your local retailer may be of assistance in helping you select the right equipment so you can stream your movies wirelessly.

We appreciate your support of Samsung products.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

nextflix operations with my new HT-C6000w Home Theater System

I can't find any information in the user manual, about how this works. I know you can only view movies that are in your que, but we added movies to our cue, but they never showed up on the tv?

ANy suggestions would be very helpful to solve this frustrating situation.
asked 3 years, 3 months ago
diver123
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When in the Netflix app, push the refresh button on the remote (It's the red button at the bottom).
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

Can I expect to receive 5.1 surround sound from Hd tv / Dolby digital

asked 3 years, 2 months ago
JNH6747
Seattle
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, if the content is 5.1 surround. Most T.V. movies are and some T.V. shows are.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

Why can't I get the Wireless Receiver Module to pair with the main unit?

I have used the procedure spelled out in the owners manual to the letter without success.
asked 3 years, 1 month ago
Pkeen1
Michigan
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest unplugging your wireless router for 30 seconds and then try to connect again.
answered 2 years, 11 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

I have a HT-C6900W Home Theater system that will does not give me the option to select a wireless network in the Network settings menu?

How can I configure my Home Theater to connect to my wireless network?
asked 3 years ago
mannix
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would definitely recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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