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See all Samsung Questions and Answers Home Theater Systems Q & A

Customer Questions & Answers for
samsung 5.1 Channel Blu-ray Home Theater System

Customer Questions & Answers:
164 Questions
 | 
72 Answers

Questions & Answers for samsung 5.1 Channel Blu-ray Home Theater System

Question

where to get user user manual and remote

i have a HTC6900WXAA blu-ray 5.1 home theatre...lost remote and user manual...where can i get them
asked 3 years, 1 month ago
doris5239
san diego
on 5.1 Channel Blu-ray Home Theater System
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1 answer
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answer 1
You can order a remote through Samsung and the manual can be download off of this website.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

3d dvd freezes

how many of you can't play some 3d dvds. I would like to start a class action lawsuit to get our equipment replaced or repaired. Firmware has not been updatted since 2010. If some of you purchased new players because of this problem I would like to know as well.

Let's make this Samsungs problem. they are not giving us the support expected when we purchased their products with our hard earned money.
asked 1 year, 9 months ago
Justin808
Honolulu, HI, USA
on 5.1 Channel Blu-ray Home Theater System
+3points
3out of 3found this question helpful.
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3 answers
Answers
answer 1
i have a ct-6900w 3d blu ray home theatre system. it willnot play recent 3d titles like mib3, or abraham lincoln vampire slayer... it plays older 3d movies and all other blu rays fine. somethings a miss here! is a firmware update needed that has not been released yet or what? this is very frustrating,as i do not feel like i should have to replace my blu rayplayer already!!!!!!
answered 1 year, 7 months ago
drew71104
+3points
3out of 3found this answer helpful.
answer 2
I'm not sure if it's just 3D. Any blue ray I watch 80% (guessing could be 60-85) stops or skips around 45- 80 minutes.

If you do hear something, please let me know.
answered 1 year, 7 months ago
ncinsfl
South Florida
+2points
2out of 2found this answer helpful.
answer 3
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

I cannot get the Wireless Surround Sound rear speaker to work.

I have followed the instruction. I cannot get the rear Wireless Surround Sound speakers to work. I have checked the wiring. I have checked that the wireless card is inserted correctly. I have checked the remote wireless unit and I have a Link Light.
asked 3 years, 9 months ago
Anonymous
on 5.1 Channel Blu-ray Home Theater System
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2 answers
Answers
answer 1
Make sure that the speakers are set on wireless. To do that you need to go to menu-setings-audio
answered 2 years, 7 months ago
crazyboy
0points
0out of 0found this answer helpful.
answer 2
Had the same issue, by manually resetting the unit (small button, w/ a paper clip), it worked immediately.
answered 3 years, 2 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

How do I hook up my samsung HT-6550W 3/D Blue ray surround sound system when we watch cable tv

I bought a 65" samsung TV receiver and would like to be able to use my system to watch our cable tv and listen to music. By the way the picture is fantastic and it would be even better if I had the sound system as well.
asked 2 years, 7 months ago
jybarra7
Dubai, UAE
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
connect the player to the T.V. and the cable box with HDMI cables.
answered 2 years, 7 months ago
BinoYeti
0points
0out of 0found this answer helpful.
answer 2
You have to connect the blu-ray player to the cable box and to the T.V. then select the right source.
answered 2 years, 7 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

Trying to use Time Warner remote for volume control of HT-C9600W, how do i do that?

asked 3 years, 4 months ago
mrkipsatx
San Antonio, Texas
on 5.1 Channel Blu-ray Home Theater System
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1 answer
Answers
answer 1
I'm sorry to hear that you're having a hard time finding a code to control the volume with the Time Warner remote.

Most cable and satellite companies assign code banks to their own remote controls. Unfortunately, you have to contact the cable provider to see which code they've assigned for Samsung products.

Thanks for your support of Samsung products.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When Allshare is engaged, unit swithes from HDMI 1 to D1 when unit powered on, sometimes multiple times.

asked 3 years, 8 months ago
DWN10
on 5.1 Channel Blu-ray Home Theater System
0points
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1 answer
Answers
answer 1
That is because the default for Allshare is D1. The only way to stop that is to disconnect Allshare or just hit the source once or twice.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

Preset audio

Is there a way to add Audio presets to the remote? I.e., late at night I don't want bass loud whatsoever. It would be nice to press a button instead of manually changing it every time.
asked 3 years, 3 months ago
Jb0078887
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Nope.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

I ran my AT&T U-Verse cable through this product and to my Panasonic Plasma through HDMI.

Is there a way to set my Home Theater to default to the TV setting, rather than having to go through the inputs every time the power is turned on?
Also, I was told this product will convert 2D TV to 3D for me to watch on my 3D TV. Is this true? And if so, where is that setting?
asked 3 years, 3 months ago
georgel5656
Birmingham, AL
on 5.1 Channel Blu-ray Home Theater System
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1 answer
Answers
answer 1
Turn of the Allshare for the input to stay on the one you want. No that is not true the media content has to be in 3-D and your T.V. has to be a 3-D T.V.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

I can't get the speakers to work, only on TV

Do I need a fiber optic cord?
asked 3 years, 3 months ago
Gordee
on 5.1 Channel Blu-ray Home Theater System
0points
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1 answer
Answers
answer 1
No, just a HDMI cable connecting you unit to the other devices.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

Samsung HT-C6900w system is locked up on HDMI Input

I cannot changed the input on the system either by remote or on the system itself.
asked 3 years, 2 months ago
tscheue
maryland
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Reset the unit.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

how to use USB feature??

I want to play music from the usb device.
you need to stay at the main menu of the home theater, turn on yout tv, and later plug in the usb device.
so on the tv appears the message "want to connect the device", so you say yes with the control remote.
later start to explore the folders of the usb, and play some song.
I just can play the song of the folder that I select...
I read the user manual and is not detailed info about this.

I will always need the tv turned on when I want to play songs from my usb device?
asked 3 years, 7 months ago
Usuario84459
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
mp3 is acknowledged but will not play any files
answered 3 years, 1 month ago
Anonymous
0points
0out of 0found this answer helpful.
Question

6900W setting up wireless rear speakers

Trying to set up my new home-theater system with wireless rear speakers... 6900W... however, the manual seems to indicate that the speakers have to be connected to wireless box. What am I missing, as that would defeat the purpose of them being wireless? Thanks, ann.
asked 3 years, 7 months ago
Annie96
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Your are reading the manual correctly. They are wireless, their is no wire connecting the rear speakers to the main system, just to the sending and receiving wireless box.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

nextflix operations with my new HT-C6000w Home Theater System

I can't find any information in the user manual, about how this works. I know you can only view movies that are in your que, but we added movies to our cue, but they never showed up on the tv?

ANy suggestions would be very helpful to solve this frustrating situation.
asked 3 years, 2 months ago
diver123
on 5.1 Channel Blu-ray Home Theater System
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1 answer
Answers
answer 1
When in the Netflix app, push the refresh button on the remote (It's the red button at the bottom).
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

What causes some 3D Blue-Ray disc to skip or stutter?

asked 3 years, 1 month ago
seberino
on 5.1 Channel Blu-ray Home Theater System
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1 answer
Answers
answer 1
You could need a Firmware update or there maybe dust on the lens.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

I have a HT-C6900W I need extra length on the speaker wire, what gauge do I get?

asked 3 years, 1 month ago
MWB1
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
16 or 18 gauge.
answered 2 years, 10 months ago
BinoYeti
0points
0out of 0found this answer helpful.
Question

Software update doesn't recignize my model number. How do you update it?

asked 3 years, 9 months ago
Sluydan
on 5.1 Channel Blu-ray Home Theater System
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Why doesn't Samsung answer these questions??? Do they not have any tech support?
answered 3 years, 9 months ago
JeffJessee18
Casselberry, FL
0points
0out of 0found this answer helpful.
Question

Is an optical audio cable required when both the home theater (HT-C69000W) and cable box are separately connected to the TV (PN50C7000) using HDMI?

How do I get the cable audio to play on the Home Theater? Thanks,
asked 3 years, 9 months ago
johnnycat
on 5.1 Channel Blu-ray Home Theater System
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1 answer
Answers
answer 1
You'll need an audio cable to route the audio from either the cable set-top-box or the TV to the HT-C6900W audio input. One way is to use an optical audio cable from the TV to the HT. That way you can also get surround sound from broadcast HDTV channels you tune in on the TV. Or you can route the optical audio from the cable to the HT if you don't care about the broadcast TV audio.

If you desperate to save a couple bucks and the cable box has an analog audio output you can connect it to the AUX input of the HT with a stereo RCA cable, but you won't get high quality digital audio or surround sound with this configuration.
answered 3 years, 8 months ago
Anonymous
Chicago suburbs, IL
0points
0out of 0found this answer helpful.
Question

Why does my device only find the 2.4Ghz wireless connection and not the 5.0Ghz connection of my Netgear N600 Wireless Dual Band Gigabit Router?

We have checked, rechecked, and rechecked settings, security, etc. etc. Our device is useless to us if we cannot stream movies. Our Netgear Router is the WNDR3700 and should work no problem with streaming movies.

Also, in general we have been GREATLY disappointed with our Samsung device and this will actually be the first of many questions/calls before we ultimately decide whether to take it back.
asked 3 years, 6 months ago
sjscanlan
on 5.1 Channel Blu-ray Home Theater System
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Answers
answer 1
The HT-c6900 is only capable of connecting to Wireless N at 2.4GHz. It cannot connect at 5 GHz. (It can connect to wireless G at 2.4 GHz but why would you want to - online video connection would be slow enough to cause even more problems.
answered 3 years, 5 months ago
ladaniel
Raleigh, NC
0points
0out of 0found this answer helpful.
Question

I have a HT-C6900W Home Theater system that will does not give me the option to select a wireless network in the Network settings menu?

How can I configure my Home Theater to connect to my wireless network?
asked 2 years, 11 months ago
mannix
on 5.1 Channel Blu-ray Home Theater System
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1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would definitely recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 11 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When will there be a NetFlix app update?

Model: HT-C6900W, purchased 11/2010. Firmware HTB-C6930WWB-1011.4. The Netflix app only shows what's in the Instant Queue. There is no browsing option at all. My Samsung TV and my other Samsung BR player both have a full-functioning NetFlix app, but not this HT-C6900W. Do you know when I can expect an updated firmware to resolve this issue?

Thanks,
Bill
asked 2 years, 11 months ago
willr
Great Lakes
on 5.1 Channel Blu-ray Home Theater System
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1 answer
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answer 1
That depends on Netflix. Samsung only upgrades the firmware of the unit.
answered 2 years, 10 months ago
BinoYeti
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