Looking for Answers about samsung 5.1 Channel Blu-ray Home Theater System?

Thank you for contacting Samsung. Do you have the latest firmware version updated?

Here's a link to it: http://www.samsung.com/us/support/owners/product/HT-C6600

If your problem still persists, please contact us at qasupport@sea.samsung.com and [more info]. Thank you for being a Samsung customer!

The Samsung Online Support Team

I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

I’m sorry to hear that you're having this problem with your Home Theater system.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would definitely recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Make sure there are no discs in the player and hold the STOP button for 5 seconds. It will reset the system and put EVERYTHING back to default settings. It's like starting over.

I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech

I’m sorry to hear that you're having this problem with your Home Theater system.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Try using the different sound modes available, such as "Matrix". Those will allow 2-channel audio signals to be sent to the other speakers.

--HDTech

When you are on the Home page of the blu-ray go to the Configuration icon or Settings (It would be the first one on the right) click on the icon, scroll down to NETWORK under network set up it should ask you if you have a wireless or wired connection. (make sure there are no wired cables connected to the blu-ray and that your modem and wireless router are working properly.) On your modem make sure all lights are SOLID GREEN the only light that should be blinking Green is the ACTIVITY one. You could unplug your blu-ray for 30 seconds from the wall outlet and plug it back in. Turn it on, on your controll click on ( FUNCTION TV SOURCE) top right button. Click on Configuration or Settings icon, scroll down to NETWORK under Network Configuration choose wireless it will then scan to all the available networks, choose your corresponding network if you have a security key enter it and press the enter button or the button in the middle of all the arrows. You should be set but you can test your network, see if it is actually working properly. Depending on your Network plan some of the applications might not work properly.

you have to go into your settings on your ps3 and enable the sound setting to home theater

The remote should have come with that information. Just call comcast.

Check your manual.

If you are using the wireless dongle via usb in the back of the unit then that maybe the problem. It happens to me most of the time. If you have the capability to use a wired connection from your router, that would work much better. Also, try to configure the wireless connection in the settings menu. This works for me every time the signal is dropped.

I'm sorry to hear that you're having this problem with your Blu-ray player.

I'm not sure what you mean by that it just "marks red and white".

I might recommend contacting the Samsung customer service center at 800-SAMSUNG to see if they can assist with further troubleshooting.

If you'd like to reset the machine, press and hold the STOP button until it resets. This should be done while the machine is powered on and the disc tray is empty.

--HDTech

You may be able to, depending on the wireless headphones.

The Line-out of the television is not amplified, so the headphones will require an amplifier of their own (and a volume control) to work.

--HDTech

what i did is i have a set thats ran out side and when i want the sound outside i unhook the wires from the front two speakers and twist them together to the ones ran out. its kind of a hassle but it works. and when im not using them i just push them in the wall hole cover.

I think you're talking about power saver. The unit goes off if idle for few minutes or when the TV is turned on or off. Other devices connected to the unit can also cause it to go off or on. Or the stability of your power outlet.

Do you have arrow keys? If so it should be the center button!

Yo may want to try to plug the Ipod on Aux, and the menu of ipod should appear on Tv when selecting Aux on the Home theather.

Without more information, it is difficult to help diagnose what is going on with your system.

We recommend contacting the Samsung customer chat support center at the links listed below for further troubleshooting and support for your product:

http://www.samsung.com/us/support/

--HDTech